I dad was a patient at Marlborough Hills and passed away after we brought him home. I was told by many people when they heard he was going to Marlborough Hills to try and get him into another facility, we decided we would give Marlborough Hills a try and now wish we listened to those who voiced their concerns about him going there. The care he received was subpar to the point we as a family made the decision to make sure one of us was with him 24/7, we never left his side because his needs were not being met by the staff. This may be due to budget constraints and there not being enough staff but its very sad when we think about all the elderly people who are there and not receiving the care they deserve or for the families who think their loved one is being cared for the way they want. We were very fortunate that there was enough of us that we each took turns spending the days and nights with my dad but some families don't have that option and they are depending on the facility to care for their loved one. The food was horrible so we brought in out own food for him to eat. We as a family feel the care he received was so bad that we would never recommend anyone send a loved one there or would we ever let anyone in our family be a resident or patient there. One quick example of the lack of care was, when he was admitted the head nurse told us when his call button is pushed someone would come within 5 minutes of the call, my dad was in the bathroom and needed help and my elderly mom was the only one there with him so she pressed the call button, they waited more than 10 minutes for someone, when no one came she walked down to the front desk and asked for help, they said they would be there, no one came, she went back 2 more times and still no one came to help so she had to help my dad get off the toilet and back into bed. All in all they waited more than 45 minutes and made numerous requests for help before she finally had to do it herself. I can't speak about the Physical therapy department because they didn't spend enough time with my dad for me to see if they did a good job. Thankfully we brought him home and he received the loving care he deserved in his last few weeks of life.