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The Reservoir Center for Health and Rehabilitation

400 Bolton Street, Marlborough, MA 01752

(888) 488-2153

Verified Partner

3.14

(7 reviews)

Offers Nursing Homes
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Reviews of The Reservoir Center for Health and Rehabilitation in Marlborough, Massachusetts

3.14

(7 reviews)

  • Facility

    4.3

  • Staff

    4.3

  • Food

    3.0

  • Activities

    3.7

  • Value

    4.3

mrs GAO

5

May 14, 2022

I visited this facility

My mom got compression fracture and had 3 weeks rehab in the facility. They have done a great job. Facility is Always clean and quiet, staffs are super caring and professional. Case manager and social worker are so dedicated. Front desk staffs are very friendly. Has to be fair, with post Covid crisis, everything is so challenging. This facility has done amazing job to care their patients.

careforparents

2

August 25, 2020

I am a friend or relative of a current/past resident

My mother was here for several weeks in the short-term rehab section. While, we did encounter two, kind caring staff members (On an RN and one an LPN), the majority of the staff could care less about the patents. The food looked horrible. Most of the time it was served on styrofoam plates, which is not only completely unappealing, it is also horrible for the environment. Veggies were cooked to mush. Mom was on a low-salt diet, yet everything she tasted was overly salted. When you push the button for assistance, 90% of the time, it takes more that 15 minutes. The only way to get her help was if I went to the front desk and asked personally for it (sometimes had to ask more than once). So I felt like I could never leave or she would never get help. Showers are one a week maximum. Mom said it was very loud overnight and she could not rest. Mom needed a second rehab stint a month after getting discharged from the Reservoir. We refused to have her return. We chose to have her wait an extra day in the hospital so that she could go to another facility. This other facility was almost a half hour drive further than the Reservoir, but we were so unhappy with the Reservoir, that we chose the further away place anyways.

julie huffman

5

May 7, 2020

I am/was a resident of this facility

I am a resident of the Reservoir Healthcare Center of Marlboro, and I love it here, I have been here for 7 years. I find it very easy to live here, even in these new situations of covid19, I can say that they, the staff are doing everything possible to keep us safe. They provide activities and make sure that we have things that we want and need. The nurses are awesome and the activity department are just going above and beyond, although we can't have visitors we have visits from staff members especially from activities, they bring us coffee daily, there is no better place to be right now.

noyal321

5

November 23, 2019

I am/was a resident of this facility

I had an excellent experience here. The staff were friendly and welcoming. The facility was clean. Everyone was very friendly and kind.

babsre

1

August 23, 2016

I am a friend or relative of resident

A close relative was there 6 days. My relative was told not to get our of bed by themselves to use the bathroom to ring them instead for help. They did. No one came. The relative had an accident in her bed. Then when someone FINALLY came they told her they'd be right back to clean her up. She NEVER returned. Left her in feces for over an hour. She had to ring the bell again and someone different came and cleaned her up. Despicable!!! She was embarrassed and ashamed. She had just had major surgery and was unable to get up to go herself. They were short with her and down right rude. Food was horrible. Dinner several nights was a bologna sandwich which she doesn't eat ever. She was supposed to be on a diabetic diet. Breakfast was a Danish? I wouldn't recommend this place to anyone

homefriesonrye

3

May 3, 2012

I am a friend or relative of a resident

Certain members of the faculty went above and beyond in caring for my mother, a former RN. However, others were rude and brief with her, not possessing the patience and sincerity it requires to be a competent nurse. The food was not that great, but then again food in assisted living facilities and nursing homes have never won culinary prizes. They did have raffles and other exciting incentives for the seniors but for the most part they seemed confined to their rooms and unable to have freedom in their activities. All in all it gets a moderate rating. Not the best, not the worst.

annjew

1

June 5, 2010

care

my mother was in bolton manor for rehab, she weighs about 90 pounds soaking wet. she was on a fat free diet the whole time she was there,Nobody knew why. She is not diabetic and has no restrictions. The food was terrible and most times she didnt know what she was eating. The care was fair and the rehab was great. I would not put a dog in that place.

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Services and Amenities of The Reservoir Center for Health and Rehabilitation in Marlborough, Massachusetts

General

  • Resident Capacity: 144
  • Minimum Age: 22

Licenses

  • State Licenses: 1285974675

Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    4.0

  • Staff

    3.0

Medicare Provider Number: 225326
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About The Reservoir Center for Health and Rehabilitation in Marlborough, Massachusetts

We have a commitment to the highest level of quality care, a focus on patient and family education and a passion for customer service. The goal of our center is to meet the ever-changing healthcare needs of the communities we serve. We strive to meet this goal by providing a comprehensive array of specialized services and programs including clinical care, physical, occupational and speech therapies, in addition to social services and recreational therapies in a warm, healing environment.

We are an affiliate of National Health Care Associates, a leader in short-term rehabilitation and skilled nursing care services throughout the Northeast. National Health Care’s signature “Passport Rehabilitation” program was specifically designed to meet the needs of individuals requiring a short-term rehabilitative stay following a surgical procedure or an acute medical episode. While on your short-term “trip” with us, please take full advantage of the amenities and services our center offers.

Our rehabilitation department is committed to promoting the highest level of independent functioning for all short-term patients. For our long-term residents, this objective is complemented by additional therapies to prevent avoidable decline in function and independence. Physical, Occupational and Speech Therapy services are available up to 7 days per week, as needed and prescribed by a physician. All therapy services are individually designed based upon the needs and capabilities of the resident/patient and are directed by our inter-disciplinary team, including experienced and licensed therapists.

At National Health Care Associates, we touch people’s lives. All of NHCA’s centers offer comprehensive long-term care services, including: Activity Programs Therapeutic Recreation Programs and Activities 24 Hour Skilled Nursing Care Primary Care and Specialty Physician Services Restorative Care Case Management Nutrition Services Family Counseling and Support Group Social Services Respite Care Program Caring for someone in need of medical and emotional support requires tremendous energy. For those times when a caregiver needs some relief, whether for a few days or a couple of weeks, our center offers respite services. An individual normally cared for at home or similar setting can be admitted to our center for a short-term stay in order to provide the family caregivers a chance to recover from the stresses of daily care, take a vacation or focus on other personal needs.

For more information on how our services or programs may benefit you or a loved one, please contact our admissions department. We will be pleased to arrange a meeting and tour, at your convenience.

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The Reservoir Center for Health and Rehabilitation

400 Bolton Street, Marlborough, MA 01752

(888) 488-2153

Verified Partner

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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