Autumn Lake Healthcare at Glade Valley
56 W Frederick Street, Walkersville, MD 21793
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$6,780
Reviews of Autumn Lake Healthcare at Glade Valley in Walkersville, Maryland
3.31
(22 reviews)
Facility
3.4
Staff
3.5
Food
2.8
Activities
3.3
Value
3.5
Sydchance
1
|
December 15, 2023
Rooms are very dirty, had to complain about my father's sheets not being changed after wetting himself, trash over flowing, dirt all over the floor. Quality of care is horrible. Staff left my father with his meds unattended in the courtyard in sweltering heat. His face was sunburned and he was so weak we needed to bring him inside in a wheelchair. No one took any accountability. Please don't send your loved ones here...
Frances Messner
5
|
July 30, 2023
I would like to thank the rehab staff. They worked well with my 100 year old mother. She enjoyed them very much. They tailored her exercises to her needs and abilities. She enjoyed them all. The thing that she disliked was the pureed bread. I tried for 10 weeks to get it off her plate to no avail.
LEnos
1
|
July 16, 2023
My mother recently had a two week rehab “respite” stay. We paid privately and was told she would receive at least 5 days of OT and PT therapy. This did not happen. This facility is not managed properly and has insufficient staff. My mother experIenced long wait times or not at all response times to call light. My mother experienced a fall while there because a staff member went to answer a call light in a room they were passing instead of making sure my mother was being assisted to her therapy session. Most of the nursing staff seemed stressed and tried to be pleasant. Social Services Director is a rude and unprofessional individual. There were no care plan meetings or a safe discharge plan provided by the facility. There were no return telephone calls either from the social services department. A call received late afternoon the day before discharge to ask me what time my mother is leaving and the Director stating that “oh the social worker for that section is leaving in 7 days” is not an acceptable excuse as to why my telephone messages weren’t being returned. The family had to come up with their own safe discharge plan including setting up home health care services and medical supplies. Good thing I had previous experience in this field and knew what steps to take. I do not recommend this facility.
Mary TN
5
|
June 8, 2023
They have a very friendly and cooperative staff ready to help. Cassandra is concerned with keeping relatives of residents informed with events at Glade Valley through emails and zoom call on a regular basis which is very helpful. We really appreciate the zoom visits with our sister on a weekly basis. It is reassuring to visibly see the type of care she receives.
NWest
5
|
June 6, 2023
It is a great center for your loved ones. They are caring and great with the residents. They have a lot of activities for your loved ones. If you have a concern, they will be happy to help you with it. The facility is clean and the staff is friendly
walkersvillenh
2
|
December 2, 2022
My mother has been a resident at the Walkersville location of Autum Lake for about a year. The food is horrible, the rooms are dirty, the whole places smells terrible. The CNA's for the most part are uncaring and most have broken english that you cant understand. It takes forever to get a response to the call button. I cannot wait to get my mother out of there. This place is just not good.
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Services and Amenities of Autumn Lake Healthcare at Glade Valley in Walkersville, Maryland
General
- Resident Capacity: 124
Medicare
Health
1.0
Overall
2.0
Quality
5.0
Staff
2.0
About Autumn Lake Healthcare at Glade Valley in Walkersville, Maryland
Autumn Lake Healthcare at Glade Valley is a Senior Living provider in Walkersville, Maryland that offers residents Nursing Homes services. Contact Autumn Lake Healthcare at Glade Valley for more details on services and rates.
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