Family Health & Rehabilitation Center

My wife died a few days after being taken to the hospital from this facility. She was a resident there for over 50 days and never really got better. She told me about staff arguing between themselves how to treat her conditions and not following doctor protocols. Due to the virus, doors were locked and I was unable to follow my wife's treatment as I needed to and the case worker who called every so often was not much help. My wife's infections and health got worse while she stayed there and did contribute to her death. I had to convince the doctor treating her that she was not getting better and that she needed to be in the hospital, took more than one discussion to do so. By the time she was taken to the hospital, there were so many things wrong with her she could not recover and in just a few days, she died. I would not have chosen this place for my wife, but because of the pandemic, the decision was made for me by the hospital when she went to rehab.

$8,680/mo - $310/month rate inc every April 1st Medical equipment not repaired/replaced Very High Attrition at all levels so no continuity of care Food is now all pre-packaged and frozen, used to be freshly made RN's admittedly lost hearing aids twice & CNA's admitted to damaging twice in 9 month period Director said "I don't know why we keep losing your mother's hearing aids. We lose teeth but usually not hearing aids." Window leaked for 10 mos before fixed My mother's room flooded due to poor construction/insulation in entry way of bldg. Watch stolen as my mother slept from the back of her dresser drawer 1 week before she died, (Dir of Nursing authorized the facility to rembourse us for the watch.) Questionable medical care -RN's that don't document or report to next shift, CNA's that don't operate sit-to-stand equipment correctly risking injury to resident, call lights not answered promptly, Total failure of communication and follow thru by Dir of Nursing and his staff., Staff tends to blame others rather than resolve the problem, frequently short staffed, Problems too numerous to list.

this place was awful, my mother was treated very badly, she never got her meds on time, or proably not at all if a family member had not said some thing, her bedding was never changed for the time she was there, she did not get her meals on time, our mom was extremely unhappy there, and to top it all off on the day she was to check out they her 2 lasik at once saying that her kidneys can handle it, she is now back in the hospital after spending one bad day at home, so I will not even give one star

My Dad went there after hip surgery and he slowly was going down hill and I would have to tell his nurses everyday his symptoms they finally did blood work and his hemoglobin was really low so he had a transfusion and that evening he passes a blood stool the nurses aide was worried so she asked his reg nurse and she told her it was normal after a transfusion!!! I found out it is not normal after him continually declining but the nurses would say how much better he was doing! I finally called a friend that was a surgeon and told her what was going on and she had me get all his blood work results and after I told her them she said he needs to go to ER he is bleeding internally probably and definitely needs blood his hemoglobin was in the 5 range normal is 15. The surgeon here at the hospital said my friend saved my Dads life. Apparently the medical staff here is incompetent!!! My dad could of died at this place...

The quality of care if you can call it that is very minimal. My grandmother was there for 2 and a half days. They didn't weigh her daily as prescribed by the Dr. She needed this done to make sure her kidneys were functioning properly. She asked for depends and they didn't provide them for her then expected her to do physical therapy. She never received a bath. The phone was on the ground where she couldn't reach it. On top of all of this the food as well as the coffee were always cold and nearly inedible. I wouldn't wish this place on my worst enemy.

FHR is a wonderful place. Staff is super friendly and caring. My father-in-law has been there for several weeks. He LOVES to food and is very comfortable. No complaints at all.

The facilities are beautiful and clean. The staff is kind and helpful. The do tots and therapists on staff are knowledgable and patient. My father has bed. In several times and we have always been pleased. He had extended times of rehab. He was there flowing bypass surgery, later a fall and ultimately an infection that needed constant attention.

If your loved one is able to move and talk on their own, they may do okay at Family Health and Rehab. But if they can't talk or move, such as after a stroke, you better plan to be with them as much as possible. My mom is there right now and they forget to give her a bath, most of the nurses and aides are never on the same page and things get mixed up, takes them quite a while to answer call button, don't check on them nearly enough and no two people agree on how to put them from the bed to the wheelchair or vice-versa. Also the food leaves much to be desired! I would NEVER take my mom here again!