The Atrium

Reviewer#LD040523B

We went to tour the Atrium. The place was clean and it was well set up. It was just the director we talked to, and she was very nice, but they gave an unfair assessment of her condition and wouldn't take her in. When we were there, a lot of the residents were just sitting around tables in the dining room. I didn't see them doing anything.

Lynn

I had an in-person tour of The Atrium. I do not doubt that it's a good facility. The staff members were great. They have private rooms, and they seemed adequate. They have a small living area, a bedroom, and a bath. The room was slightly worn, but I didn't see any problems. It's kind of like going into a hotel room that might not have been cleaned up from the night before. They have common spaces. They were clean and functional.

Amanda

I did a tour of The Atrium. It's very clean. The program was very informative, and the director was wonderful. The facility was very nice. I believe there was a library.

ReviewerFC090122B

My mother stayed at The Atrium for almost a year. She couldn't afford it there anymore. It started well. The staff was wonderful, but for some reason, they seemed to have a problem keeping an administrator in there and the communication was terrible. You could never get people to answer the phone. It seemed there was no one there running it. They said they had people come in, but they never answered their phones. Overall, I liked it. I thought it was a nice place. The workers were great. The facility was very nice. The residents seemed to love it there, and the staff was very kind to them. The residents were friends, which was very sweet to see. I didn't see a lot of activities. They mostly were watching a movie all the time that I was there. They had a fence because the whole facility is only memory care, so they had a locked gate and the residents couldn't get out of it. The food looked really good. I liked it for my mom and she made friends there, which was nice. She liked it as well.

Jodi

I toured The Atrium and I wouldn't put my worst enemy in there. In my opinion, when they know you're coming and you're going to get a tour, I would expect the employees to be on their best behavior and treat the residents there with the utmost respect. And that did not happen. I witnessed things that should never have happened, especially with my being there. If it happened behind closed doors, that's bad enough, but to be on tour and to witness the way they treated the people that live there is worse. I would suggest for them to improve on the cleanliness and the way they treat their residents. It is easily accessible to the interstate for out-of-town people to come to visit, and it's on the main road, so it's easy to find. The inside was not clean. There were people in there that were sitting in soiled diapers, and people that weren't even dressed, walking around with hospital gowns on, with their butts exposed. I didn't like anything about it. I didn't like the size of the rooms, I didn't like how they looked, and I didn't like the way they smelled. There was nothing about the place I liked. It looks beautiful from the outside until you get inside the place.

K

The Atrium was very nice. The only problem was that they wouldn't take my insurance, so that's the only drawback. The facility was very clean. The staff was very helpful. Everybody seemed happy there. I have no problem using that facility. Everybody wore masks.