P A Peterson at the Citadel

Buulah2

The staff has been great. I am out of town and the only relative my loved one has left. I call daily to get updates. I am very understanding and I am a retired nurse. I know the demands of the nursing staff and totally understand that they cannot always be available. I do not understand and cannot accept that The phone rarely gets answered on second floor. I highly recommend that P.A. Peterson hire a Unit Aid or Unit Clerk to answer phones and take call back messages for the nursing staff. It’s unacceptable to call in the A.M. (after report) and P.M. (before report) and the phone rings endlessly! You are lucky mr rating was 3.

Disappointed Daughter and Mother

My mother was at this facility for rehab (from having a knee replacement). Needless to say, I would NOT suggest anyone else go there and expect to receive top-notch care. The nurses seemed very incompetent and with very little concern. Several times my mother had to wait up to 30 minutes after pulling the string for assistance. Some of the nurses would come in without introducing themselves and just say here's your medication. One nurse said, "here's your medication and then said why are you in here." Therefore, she did not read the chart! There was one day that mom didn't receive breakfast or lunch. Which was fine because I took her food daily, the food they provided was not appealing or tasteful. The list could go on but I feel horrible having to write about so many negative experiences. OT & PT were helpful. The facility definitely needs to be updated. Mom was there for a week and the board in her room was only changed once. Therefore, we didn't know some of the nurses' names & many of them didn't introduce themselves unless we asked. The was spacious. No activities or hygiene items were offered. The neighborhood is beautiful.

Tammy

I went to P A Peterson Center For Health. It's not as new, the newness makes a difference in the upkeep, you can't make a place new. The staff was very encouraging, very knowledgeable, and very pleasant. I know two other people who are currently living there, and they also give them a five and tell me how nice and enjoyable their stay there is. When I visited my friend, she shared some of her food, and it was very good. Her room is very nice. It's very convenient. It's in a very safe neighborhood. They're the second cheapest place we toured.

allsgood

My dad was a patient on the dementia floor and my mom became a resident on the second floor shortly after. The service both of them received was beyond amazing. My dad had nurses that gave him their full attention, spent one on one time with him and tried to make the best for him. The floor my dad was on was always clean as well as his room. The accommodations that are made for families visiting is nice. There are areas the family can sit and visit and there is also an outside balcony that my dad loved. The outside of the facility is placed in a beautiful setting across from a golf course. We were allowed to take my dad out and walk around the facility with him. My mom was included in my dad's decisions and daily living which helped her immensely with the fact my dad had dementia. The nurses and staff also took extremely good care of my mom. The staff has been nurturing, compassionate, supportive and loving. This starts at management level and continues to everyone that was involved with both of my parents. I would highly recommend PA Peterson to anyone who is looking for their family member to be treated with love, respect, and kindness.

JAK_RNR

I toured this facility. I was impressed with the size of the rooms and how happy the staff looked. The people residing there looked happy too!

venu

I was a patient here for about a month. When I originally came here my room was not ready, no TV or remote, no seating, and found out my room was the “go to” for things that other rooms needed. After the first day I was all set. I was on the second floor at the time, waiting for surgical wounds to heal, for about 2 weeks, when I was moved to a suite on the first floor, where I remained until I was discharged. (Not sure if I was moved there because I was totally coherent and was aware of everything going on or if I was moved for a quiet recovery) The food I had was absolutely horrible!! I was on a restricted diet, and when broth was requested, it was the broth from a can of condensed soup with no water added, same with beef and so salty I could not consume it. Soda,juice, jello etc were completely generic and sugar free, which I do not do. Grits were palatable. The facility with dark walls and dark floors was really depressing, my family hated it. One day the elevator broke, people and the 2nd floors’ lunch were stuck for a few hours The staff was great, responsive to needs and requests, some would even visit if they were not working 1st floor. No attitudes, and every one was kind (hopefully that’s the way they always are) There were s few times that staff would come in after midnight to change dressings and what not but I ended that immediately Getting hair washed was a chore (not able to shower), but if salon was open no problem. There seemed to always be some sort activity going on in the foyer, but it was over the holidays, concerts, plays, games etc Did not appreciate religious beliefs of pastor forced when he visited. Overall my stay was okay. I did not have a choice of another facility

lovedone

The home has new ownership and the new management is making some exciting improvements.

Well taken care of

Since Citadel has taken over there has been big changes. Can't wait to see how the remodeling of the rooms turn out. Staff is friendly and always fix any issue I may have.

please do t send anyone here

Pa peterson is an awful place its not a place to heal its a place to die. Anx not in a pleasant manner i am absolutly positive more than half of the residents who have passed in pa peterson have been caused by lack of pressence and attenfion by the cnas present my grandfather is not taken car of he hasent shaved in weeks he is fed uncolored canned boxed garbage thay makes him have to use the bathroom which the nurses take too long to respond the halls smell like urine and are not taken care of and im more than possitive some of the cnas are on pills or dope. Please take care of the ones you love share what im saying let people know this place is awful you would be better to send them off to be homeless.

gibsonguy

My husband is there.it's horrible for the most part the food is terrible .he has to wait up to an hour a few time to go on a bed pan or come off it .he has to call me at home I need to call them to take him off of it or give it . a fewstaff members are nice and seem to care but only afew .the isolation room once was so full. Of traash it was piled up by his door .they had left his disposable transit there for two days .I would not recommend this place to anybody

stuart95

This place is absolutely horrible. My grandma stayed here for a few days and hated every second of it. The staff was horrible, not very helpful. She would press her call button and it would take them 15+ minutes to answer her call. There would be people in other rooms screaming for assistance to go to the bathroom and the staff would ignore them. The hallways smelled really bad and the whole place is very dark. When it was finally time for my grandma to be dishcharged, the nurses took their sweet time and was not very helpful in explaining what was taking so long. Over all this place was very horrible.

upset customer concern

My husband was here almost a year and died.. Cnas were on phones, telling loved ones to hold on while they did personal unrelated stuff. House doctors double charge medicare and medicaid if your not paying attention. I tell everyone and anyone not to put their loved ones here, especially the dementia and altimers floor!!! Asking any questions you get the run around from management and staff blaming either the next shift or previous shift. My one star rating is way to high. So if you are the kind who really watches over your loved one and asks a lot of questions everyone avoids you when you walk into the floor. Such a shame. DO NOT bring anyone you care about to the 3rd floor. Just can't say enough about this horrible place

Caring_2644524

I went to visit an old neighbor of mine and was very appalled at the way this place was running. Seen nurses leave meds at the lunch table for a resident and walked away and when my neighbor needed help to the bathroom I asked a cna at the nurses desk to help and she said yeah I'll be there in a minute and continued chatting. I also saw a few cnas on their phones and not paying any attention to the residents I was very shocked at the way things were being done here. No one seems to care about anything very sad to see.

artsy55

What a awesome experience! I toured the facility and to my suprise everybody was very happy and the facility had a refreshing odor. I will definately be utilizing this center for my mother! Thank you.

Ihogfanstom64

My grandmother was here. She loved it! She constantly asks to go see "the girls"! My wife and I were very impressed with this facility.

GGsgirl

My Grandmother (GG) was at PA Peterson this summer. I had heard stories about poor nursing care after the new company took over. I toured many facilities before we made our choice as to which facility my grandmother would go to. She was very ill at this time. Contrary to what we heard this facility was very clean, staff were very friendly, all the patients looked happy. So we choose this facility. My grandmother stayed there for many weeks recieving thereapy and great nursing care. I feel you can not always believe what you hear. You need to experience it for yourself. My grandmother is home now i believe because of the good care and great therapy she was able to get back home. Thank you PA Peterson!!!

Pipefitter

I would never recommend this place, My mother was there for about 2 weeks and almost died on Christmas Eve, They called the house to say there was no therapy that day and if my Dad and sister hadnt gone up there to check on her she wouldnt be here. When they went up there within an hr of the call she was laying in the bed unresponsive and they had to ask them to call 911! Unacceptable! Never again!

Bonnie45

We tried to look at PA Peterson in Rockford. We found it very clean and very good. There are a lot of activities. They have a place for water aerobics twice a week. It is quite nice. I'm not sure that where she would go, but it is one of the places she is considering. My observation is that it is a fairly well run place. They have a shuttle, and it is a part of the package.