My mom is at Inverness Health & Rehab right now. At one time, it used to be a really nice facility, but now that it's changing hands, there are things that I've been encountering that we shouldn't be having. For example, I asked one of the nurses if she had started weaning my mom from oxygen because that was the part of the care plan, and she answered, "What's that?" I thought maybe I spoke too quickly, and I don't know if English was a barrier, so I said it again, "I'm sorry, I'll say it slower. Have you started weaning my mom from oxygen?" She then asked again, "What does weaning mean?" -- and this was a nurse I'm talking to.
I asked them about my mom's clothing, since the families can't come in at all because of COVID, and they can only pick up the laundry. I asked, "How would they know if they keep on track of the clothing?" and they said that all they do is check it individually. Then my mom had an appointment about a week ago, she had her shoes on and her pants on, but the top was not hers, and I have yet to find out what's going on with that.
They also had an issue with the hot water in the shower -- only cold water was coming out, and they said that they would fix it really soon. I asked, "How long will it take?" They said about three days, so that's feasible. I called Friday, and supposedly somebody was on it that day. They came out to fix it, but that was already a little over a week, so I said, "What's my mom been doing then?" and they said she's been getting a bed bath. There's a difference between a bed bath and a shower. A shower is a lot more for hygiene, while a bed bath is just a temporary thing, and that's from three days to a week. That's a long time. There's no reason why it took them that long to fix it. All they said was they had to get a special part from Germany or something.
My mom's been there for a month now, and she said that she's not happy with the food either. Additionally, I haven't gotten a welcome package from them. When they dropped off my mom from the other facility, I was just told, "Just go ahead and hand them the check," but I haven't even gotten a breakdown of what the services are or how much they are. I was told that I would be getting an e-mail about it, but to this date, I have not gotten any.
Some of the nurses are really good, but I have to call them back sometimes if no one picks up, even at the front desk. So, everything is just adding up. By this time, these issues I'm talking about are just so basic, and they shouldn't be having these. However, the facility looks clean and they still try to keep it up, but that's just from the outside and the lobby area, since you can only come in to the front door.