Heritage Woods of Freeport

My mother was a resident for 5 years.. she received hurried nursing care, was belittled, and made to feel like an outcast. Management doesn’t promote a care staff. You get the great place song and dance! Just beware- underneath it’s awful!!

Heritage Woods of Freeport is very nice and friendly. They have Bingo, exercise class, and crafts. My mom loves the food, and she's very satisfied. My mom hass a small but very nice studio apartment, and it works for her. The people are very friendly and helpful.

My mother was at Heritage Woods of Freeport. The nurses, one in particular, were very abrupt, which just shut my mom off. She went into the dining room and was told you can’t sit here because they’re not able to sit wherever they want. It was a constant battle every time I went down there, and I couldn’t even get her to go down to eat. I could tell that there was something going on with her, and they were not giving her meds properly. I was there on a Sunday and she had not had her morning meds, which was a mood stabilizer, and the doctor said they had to be given at a certain time in the morning and in the afternoon. They told me I could run upstairs and give it to her. Well, I gave it to her and probably shouldn’t have because that night she had a little bit of bad behavior, which turned out to be a big mess. They came to the hospital and told me that she would not be able to come back to Heritage Woods or to any other Heritage Woods. They would yell at her and the other residents. Now, there's a new administrator there. The cleanliness and the newness were the positive things about Heritage Woods.

Heritage Woods of Freeport was very nice and was my dad's first choice. We liked it a lot. It was a pretty new facility, and I can't say anything bad about it at all. The staff was all very helpful in showing us around and giving us details of what would take place if he moved in there. I'd rate it as top-notch. The cleanliness stood out very much. The dining room was beautiful, looked like a restaurant, and they can order off the menu every day. He was very pleased with the studio apartment we looked at. It had a lot of natural light, and I think they had an outdoor patio. I'd give it an A+.