Caring Hearts Assisted Living

Larry B

Looking for the right assisted living facility for my Mom was extremely stressful and challenging. I was worried about how she would be treated by staff and residences, what the facility accommodations would be like and what the expenses per month would be given her advanced diagnosis for dementia. I am so grateful I was able to find Caring Hearts Assisted living in Pocatello, Idaho. From the moment I met with the staff and subsequently toured the facility I knew this was the place for my Mom. During her short tenure their, she was treated lovingly, with a great deal of patience exhibited by the staff and with an attitude of dignity and respect for her as a person. Angie and her staff are Angels. They try to make their residence comfortable and do an excellent job of keeping family informed. My Mom was 95 and lasted only a few months at the facility before she passed. Caring Hearts sent flowers for the viewing and actually had staff that came to support family. I highly recommend Caring Hearts for anyone who is looking for a safe, caring facility that supports and loves their residents.

Erini

My dad was at Caring Hearts Assisted Living for nine months, and there was no heat on his side of the building that whole time. The food was mostly sandwiches. The facility smelled of urine all the time. The room was very small. They never shampooed the carpet like they told me. The bathroom was small. They had an activity board up which has a wonderful line up of things to do, but they never did any of them. The staff was really nice, but they have to follow what the administrator told them to do. As for the food, instead of buying branded products, they would buy the cheapest they could. They should follow through what they promised.