Solaris HealthCare Osceola

daughter53

My Father moved in Osceola Healthcare for short tem rehab.. We had him out to dinner the other night and returned around 10pm. I would imagine this is a time of day that most visitors are unlikely to appear. I was NOT impressed. The phrase what is seen cannot be unseen says it all for me. I can't imagine living there or having a parent there if I lived a distance away. The caregivers at the nurses station were generally uninterested. They really made no attempt at looking like they were anything more than collecting a check and waiting for their shift to end. One poor old gentleman was just sitting in a wheelchair outside the physical therapy room. This man clearly had no idea where he was or what he was doing -- I'm assuming they knew he was there. My Dad has to share a room with another patient. The rooms are barely large enough to accommodate two people without any visitors present. I walked into the room and immediately noticed the old school room air conditioner. You know the old motel type under a window -- it smelled like it was blowing out mold and mildew. Awful. The next thing was the bed. I believe my Dad made the bed up that day,,, which would explain why it looked a little messy. However, I asked if he wanted me to turn it down and there was one thin flat sheet on the bottom and one thin blanket on top, covered by what I would say is a 20 year old coverlet. If it wasn't 20 years old, then is should be replaced. The pillows were just as bad. My father doesn't want us to bring over other bedding as he feels like he will be out soon --I insisted on at least a new pillow! The look and smell alone is enough to send someone into a depression! I told my husband this looks like a place you go to die. The gentleman sharing my dad's room needed something out of his dresser. I could not understand his request. I looked for someone at the nurses station and it was empty. I did see one of the workers just down the hall at a wall mounted computer scrolling through something. I walked over to her to let her know about the request from the room mate. She barely took her eyes off the screen and responded with his nurse will go in there soon. Really? I was not so confident of that. At the same time I was speaking to Miss Customer No Service, another attendant was wheeling a resident down the hall -- this was well after 10pm so I have no idea where this poor soul was going. Maybe for a shower -- I don't know. I could not tell if this was a man or a woman, just someone like all of us, a person someone loves and a person that can't care for themselves. Clearly, this person had dementia or some other type of awful condition. He/she was being wheeled down the hall backwards in the wheelchair. The person was slumped forward in a hospital gown, socks half off their feet and was reaching out and grabbing for the railing on the wall. It in no way appeared to me that there was any attempt being made to make this person feel more at ease. This person was just another check mark on the to do list. I can't shake the impression of my visit at all. Perhaps the facility is better than my awful first impression, but they will have a hard time convincing me of that. I also failed to mention that during that same day, we had my Dad with us from before lunch to around 5-5:30. We planned to pick him up again around 7 to go to dinner. When he arrived back during the short period between 5-7, his LUNCH tray was STILL in his room, despite being officially checked out with family for hours. NO attention to detail. So scary for those poor patients that don't have a voice for themselves. I realize this is one of the better facilities in that area, but I was not impressed.

Sandra40

I didn’t choose Osceola Health Care Center for my mother, it was my father’s choice. She has been in there since December. They have 2 wings, one for short term rehab and the other for long term. She was there for rehab and she never got any better. Now she is in the long term care. I’m very pleased with the place. Her room is pretty basic. There are 2 people in a room but it’s clean and the staff really take good care of her, they’re absolutely wonderful. Everyone from the director to the nurse’s aide are very compassionate. They are also very professional and they treat my mother with respect and dignity. The staff really try to accommodate everybody. Mom has Alzheimer’s or Dementia. She doesn’t like anything about the place or the food. But I’ve been there to feed her and the food is very nice. It’s not like being in some institution. I saw their activity calendar too. They have some activities but it doesn’t seem like they have a lot. They have bingo and movie in the dining room. The activities are like the same things over and over. They can do a little bit more with activities. Last time I was there, a man playing the piano so I know they try.

jillyg

Very disappointment with care given to my father. He was not attended to regularly. Left there in soiled clothing. Not given appropriate heath care and ended up in the hospital. I visited often and asked about his care and not given answers. Would not send recommend.

nkelley1029

I had a family member stay a short time in this facility. I was a bit disappointed. If you were to use this facility I would suggest that you be very active in your loved ones care. Things did not get done properly and had to ask continually, all while getting a different answer each time.

AshleyHP21

I visited Osceola Health Care Center and toured their facilities while looking at options for my grandparents. When I started my search I was very hesitant because of all the stories you hear about nursing/retirement homes on the news and internet but after visiting Osceola Health my search was over. This is a wonderful facility. As soon as we walked in we were assisted immediately by a very friendly staff, given details about the facility including history, stats, and general info. When we took the tour through the building we saw the rooms which were bigger than I thought they would be and nicer, we saw residents smiling and interacting with each other in the common area. The health staff was very friendly and competent, they definitely knew what they were doing. I especially appreciated the CNA's there who were nice enough to tell us about the center and what they thought about working there, you could tell they genuinely cared for their patients. Osceola Health was also very clean and did not smell like the other nursing homes did. Overall it was a very good experience and it will definitely be up there in my top choices when we do decide it's the right time.