The Guilford House

Adrienne

My sister-in-law is at The Guilford House. I've been there many times, it's a very nice place. They're very caring and it's convenient to Route 1. The place is very nice, they take good care of her, and we are very pleased. The staff is very, very caring and they like my sister-in-law. Everybody is very attentive to her so we're very happy about that. The food is very good and their chefs are good. It's an older facility but it's very clean, it's just a little tired-looking and needs a little redecorating. They have entertainment, things like trivia games, ice cream social, there's a whole lot going on. I saw some women sitting there and knitting or they just get together and chitchat. Because they're short-staffed, they can't spend as much personal time with her. The furniture and some of the stuff are a little dated, nothing is torn or dirty, but they need to update and buy some new things. None of this is inexpensive, but she's getting a lot here compared to other facilities where she's paying way more than what she's paying here.

Bobbi

The Guilford House was lovely. The nursing care was very good. Everything was very good. My dad ate three meals a day, and for him to say the food was good is pretty good, because he's picky. He had therapy every day, even on the weekend and he went home in very good shape.

Jpat

This is absolutely the most awful rehabilitation facility. My mother was injured there, caregivers are rude snd rough. My mother came out after long term rehabilitation worse than when she went in. In addition she was not given her prescribed medication and her PCP was never informed. You do what you want but If you have a loved one go to Guilford House you should worry.

Jessy9

The facility is seriously understaffed, which taxed both patient and the few attendants enormous hardship, one of which was having only one shower a week for the entire month of her recovery; and the bed was so old and dilapidated, that the duration of our mother's hip recovery was fraught with discomfort. It definitely is not a facility that we will use again.

JaneskyK

My father was a patient there in 2019. He received ZERO therapy. At the time I thought he had 90 days via Medicare. They kept telling me my Dad was not ready for therapy. Finally , they informed me that Medicare pays only 21 days. I felt blindsided. My Dad was released and he couldn't walk or stand and when I got my Dad home, I had to call the FD to assist me in getting him into the house. My Dad suffered a intestinal rupture because he was constipated due to lack of movement and he died shortly thereafter.

lmarcuss

My Grandmother has only been at the Guilford House for 24hrs. She was hysterical this morning saying she is treated like a leper and they aren’t doing anything, she has just been sitting there. At 11:20 all that had happened was they gave her eggs and had her move her legs a bit with the therapist. I called nurses station right after and they confirmed nurses were behind and there were no vitals or anything written in her chart for the day so far. My gram also said she was given eggs with no beverage of any kind. We called to talk to Lisa the social worker and she brought us up to speed on my gram and I said I had some concerns about no nursing being given by 11:20, her not getting a beverage of any kind with her meal and the fact my gram was in good spirits at Yale 24hrs earlier and she is a crying mess and wants out of there. First Lisa recommended that my mother not call for 2 days because my gram was upset, which my mom did and took her advice. Lisa’s response to my concerns were atrocious! When I told her what my gram said about beverage she said “the drink station is right outside her room”. I said “you just said she can’t get up without assistance did you want her to get it herself?” Now mind you this is a social worker talking to a concerned family member on day one and Lisa’s response was “if you were at a restaurant and your server forgot your drink, would’t you just ask for it?” I wasn’t happy with that comment and l said “you are you comparing a 96 yr old with heart failure who has taken a bad fall to what I would do at a restaurant? Then she said when I expressed my concern of what my gram was saying “and your listening to her!”. Yes, I am because in my 43 years of knowing my gram I have no reason not to. Lisa said also aids must have done her vitals but they just aren’t on chart yet. How are they tracking patients vitals yet if they were done but not yet documented yet? Do they keep them in their head or write them on scrap paper? Not very assuring. Lisa is the social worker for this establishment and her compassion, ethics, words, tone and treatment are not that of any social worker, or medical professional I have met. I told her this and she “said come on you have to work with me here”. No wonder why she didn’t want us to contact my gram for a couple days. It’s so upsetting too because we can’t be there to see her or advocate for her and the contact we have had so far is not how a medical professional should act.