The Center at CenterPlace

PSPOA

I have concerns about the quality of care my brother received during his stay at CenterPlace in Greeley, from January 20th to February 26th, 2026. Prior to his admission, my brother had been in critical condition in the ICU for over two weeks battling a severe leg and knee infection that nearly claimed his life. His transfer to CenterPlace for rehabilitation, as determined by his insurance provider, Kaiser, meant he was placed an hour away from his home and doctors. Several incidents during his stay left us deeply troubled. My brother was completely bedridden and unable to move his knees or legs upon arrival. He was wholly reliant on nurses and staff for assistance with basic needs, including using a urinal and receiving proper hygiene care after bowel movements. Unfortunately, there were times when staff members did not provide the support he required. For example, on a particular occasion, when he pressed his call button for help, a CNA would enter and simply tell him to use the urinal himself before leaving. On another occasion, a CNA would wake him by bumping into his already injured knee and leg, later claiming it was unintentional. After discussing my brother’s pain issues with the head nurse, I was surprised by the suggestion that my brother’s pain might be psychological, as she referenced being in his room and touching his knee without visible reaction. This approach puzzled me, particularly in a facility focused on rehabilitation. It felt as though the staff were more interested in questioning the legitimacy of his pain rather than supporting his recovery. Additionally, when I reached out to the director of social services on a Friday evening about my brother’s anxiety over an upcoming doctor’s appointment—fearing the pain of being transported in a wheelchair as he could not even sit on the side of the bed—I was told the head nurse would follow up by calling me. Unfortunately, I did not receive a call back that weekend and only heard from the head nurse just prior to the ambulance arriving Monday morning. Another concern was the lack of privacy and clarity during important discussions. Conversations regarding Medicaid, insurance coverage, and my brother's future care were held in the front lobby rather than a private setting, which was uncomfortable and inappropriate. When my brother needed to be transferred to another rehab facility, the director of social services quickly began filling out Medicaid forms without fully explaining our options, such as spend down, which we later learned could give my brother time to recover before losing his assets. When his insurance stopped covering his stay, we were presented with private pay rates at CenterPlace that were significantly higher than other rehab options—$670/day with rehab and $515/day without rehab, compared to approximately $400/day with rehab elsewhere. I also had to coordinate and pay for an ambulance to transfer my brother to a new facility. Despite my detailed arrangements with the front desk at CenterPlace and instructions about payment, there was last-minute confusion. The night before the planned transfer, the director of social services told my brother—who was on pain medication and not fully processing information—he might not be leaving the next morning due to a possible issue with the ambulance, instead of contacting me directly as his power of attorney. This happened more than once, forcing me to track her down for clarification and to resolve issues myself. Overall, these experiences left us frustrated and anxious during an already stressful time. We believe improvements are needed to ensure compassionate and clear communication, attentive care, and respect for both patients and their families.

JaGr

My stay of eight days was the result of surgery and the need for rehabilitation. I was very impressed with this facility: The nurses were professional and knowledgeable, the Physical therapists very helpful in getting me up and moving and my room was large and comfortable. I was most impressed and pleased to find everyone from top to bottom were extraordinary in their cheerfulness and helpfulness. This is most unusual in today's environment.

sd2022

TERRIBLE PLACE TO HAVE A LOVED ONE. TERRIBLE COMMUNICATION. INCONSISTENT INFORMATION. The facility may look clean and professional, but after my husband drives 2 hours to see his Mom and can't speak to anyone knowledgeable about her care, it's beyond frustrating. We were patient and understanding at first, but thank God we got her out of there. How do they call themselves health care workers?

kamsma98

Horrible experience!! First off my father was dropped off and taken to a room and he sat for almost 2 hours in the wheelchair he was brought in without any care. We were given a flyer for a "meet and greet" with admin in which no one from the facility showed up to. There is NO communication. The staff act like they hate their jobs. We had ONE pleasant CNA that I would acknowledge but no one EVER offered their name. His bathroom was covered in feces until we complained a week later. We were not given a walker until 5 days after admission after asking several times for one. He was given another patients IV medication and it was blown off by administration since "it was the same medication that he was supposed to get" (thank goodness.) It was reported to the MD that he had CDiff so he was put in isolation and my brother cancelled a trip to see him, then we find out 2 days later that they gave the MD someone elses results and he did not have it, so the trip was cancelled for no reason. We tried to leave AMA but were told by admin that Medicare wouldn't pay unless he was there for a week. Come to find out after calling Medicare that this isn't true. I called 2 days after his admission to discuss my concerns with administration about his care and NEVER received a phone call back. Poor facility all the way around!!!

Chantelleann

We have had an extremely negative experience with our loved one at this facility. Please, do not put your loved ones in the care of the negligent staff working at The Center at CenterPlace. My father was transferred to the Center at CenterPlace following a horrible car accident and multiple broken bones. He is unable to walk. His evening nurse came in and informed him that none of the other staff showed up for their shift that evening and she was caring for all 47 patience on her own. She also let him know that if he needed anything, he needed to ask now because she would not come back in to check on him. With no surprise, he needed the nurse to empty his urinal so he could relieve himself, so he pushed the Nurse Call button. Over an hour had passed with no assistance. The only way he was able to get her attention was by whistling extremely loud inside of his room. The doctor came in this morning and said, "your condition might be fatal" and left the room without any further explanation. With his "fatal" condition looming over our heads, we asked if he would be transferred to another facility to get the care he needs. The nurses were unaware of his needed procedure and said they might do it in 1-2 days. We had to arrange his transfer to a different hospital on our own! (Surprise - he does not have a "fatal" condition and the transfer was not necessary.) We will be looking elsewhere to continue his care. The unprofessionalism, negligence and incompetence of the staff is not something we will continue to deal with while our loved one's life is on the line.

Susanna

I'm in The Center at Center Place. I'm in rehab right now. The people are pretty good. They're good and caring people. Most of the staff there are great. The food is pretty good. The layout and cleanliness are just great. They have rehab type programs, but since COVID, nobody has activities like social activities. They have balconies and stuff, but so much is shutdown because of COVID. You can't go out.