Sunrise was great, it's one story, and the rooms were really nice. The dining room and living room were attached to each other, and they were doing Bingo when we were there. The lady was very nice to us, explained everything to us, and showed us the different rooms. They were very nice rooms, and some had been redone.
12291 South Newport Avenue, Santa Ana, CA 92705
Call
(800) 385-2527
Reviews of Sunrise at Tustin
Assisted Living Reviews for Sunrise at Tustin
June 12, 2018
I visited this facility
July 17, 2017
I visited this facility
Sunrise at Tustin was very open, light, and airy. The people that I met were all very nice, but they couldn’t provide gluten-free diet which my wife requires. They had single and shared rooms. They had a main dining room where they serve food restaurant-style. They also had a separate dining room for memory care, which was behind locked doors, and they had a private dining room for meetings or family gatherings. I'm giving them a rating of 1 because they couldn’t provide my wife's dietary needs.
December 05, 2016
I am a friend or relative of a current/past resident
My father was at Sunrise at Tustin for 6 days for hospice. It was a very good place. They gave him a lot of dignity, and they were very helpful. It was a large place. Dad was in a private room, and it was spacious.
September 09, 2016
I visited this facility
Sunrise at Tustin was really nice, and our experience was very positive. People were very helpful, and we got to see the dining room. My mother-in-law went with us, and she was all "Ooooh! Nice!" There were nice gardens where you could walk around and sit down. A lot of community activities were going on. There were entertainers coming in and that kind of thing, and that was fun. They were very nice.
September 01, 2016
I visited this facility
Sunrise at Tustin was nice and clean. It was a combination of memory care and assisted living. I don't like it when they mix them, because they tend to stick the memory care people upstairs and they kind of not like any outdoor space or anything. I did not like their activities. They seemed like juvenile. It was very expensive.
July 11, 2016
I visited this facility
Sunrise at Tustin was very nice. If someone is not concerned with cost, that would be a good choice. It was very large and had lots of activities. They had care on a different floor for people who have harder times with dementia or Alzheimer’s and cater to everyone. They had bingo and people enjoying themselves.
May 12, 2016
I visited this facility
Sunrise at Tustin was a fine, nice place, but it was more appropriate for mother to be in a smaller place. It’s fairly small and intimate, though it was rather expensive.
April 13, 2016
I visited this facility
We went to and really liked Sunrise. It was really pretty. Sunrise takes dogs, but you can’t walk out of your room without walking out the front and going through the whole complex to take the dog out, so it doesn't work. The staff was super nice, though. I thought the rooms and facility were OK. They had activities happening.
January 31, 2016
I am a friend or relative of a resident
My parents are in Sunrise at Tustin. It is really nice compare to the previous one they have. It is smaller, cozier and the services are much better. The rooms are reasonable.
March 30, 2015
I am a friend or relative of a resident
My mom is in Sunrise at Tustin right now. It is a beautiful facility inside and out, the people are very friendly and professional, and there was good food and good service. I rate it a three only because it is very expensive
March 27, 2015
I visited this facility
I was very pleased with a company called Sunrise in terms of just the warmth and care for the residents. It was really apparent that Sunrise was doing a really good job with that and with the families. I struggled again because of my dad's physical capabilities, and they talked about putting him in assisted living, but he definitely needs some help, and as soon as I got to the memory care, their facilities are quite limited. If he was farther along in the continuum and if I needed to ever move him from where he is currently, I would definitely consider Sunrise. They were very professional. I really liked them for the assisted living, but I think their memory care is not very visible. They were incredibly warm and caring, and I think the staff is really good. But when you get into the memory care, it is just so limited in terms of space and the facility. The sanitation from what I could see seemed pretty good. I think it was better on the assisted living end than it would be on the memory care end, and the individuals that were in memory care were a lot lower-functioning than what my dad is right now, so that was a concern for placement. If I were to put him there, I would definitely put him in their assisted living and not in the memory care. They have a whole schedule of activities every day, and they do have some outings as well.
February 09, 2015
I am a friend or relative of a resident
Sunrise at Tustin is a good facility, but it is ridiculously expensive. Honestly, my aunt didn't get the same kind of care that is getting now in her new facility. I did have one meal here, and it was OK. She falls down all the time here. They were very communicative, and I appreciated that. But considering what a small place it was and how much we were paying, I don't think they kept her room as clean as they could have. She is way better groomed at the new facility. When she first moved in here, they were very attentive, and they monitored her very closely. Then they went through a series of different executive directors, and the quality of care just seemed to go down. It wasn't really bad, but I didn't have anything to compare it to. But now that she is in a different facility, I can see that for what we were paying, we should have been getting way more.
Provider Response
Thank you for your review. Please know we take all concerns seriously and would like to learn more about your experience with Sunrise. Please email us at Information@SunriseSeniorLiving.com so we can follow up. Thank you, Sunrise Team
January 30, 2014
I visited this facility
Sunrise at Tustin was a very friendly facility. It was also clean. Their staff was nice. I think their rooms were just of regular size but they were nice. However, the facility was located a little away from me. Also it didn't seem it would meet my husband's needs, so I passed on them.
July 05, 2012
I visited this facility
The staff is very friendly. My grandma has a helper that is assigned to just her. There are quite a few amenities - family living rooms, lounges, and other quiet spaces. The individual rooms have full baths and emergency call systems in case grandma needs help.
June 14, 2012
I visited this facility
We went to visit the Sunrise at Tustin assisted living facility since we happened to be in the vicinity looking at other places to consider for my aunt. The grounds looked well tended and maintained, with plenty of nice trees and shrubs.
Residents enjoy nicely decorated and lovely furnished community rooms where they can watch movies, read, engage in arts and crafts, play games and gather for their many social events and parties.
The private areas were nicely decorated and personalized for the residents and it was clear that they enjoy their surroundings a great deal.
The communal areas were nicely designed with easy to access furniture and a comforting decor. There were plenty of nice areas for quiet time as well as socializing with other residents and friends, family and other visitors.
The dining rooms include both casual and formal options. Their menus offer a variety of healthy food options. The food we saw looked nutritious, delicious and smelled really good, too. The snacks also looked interesting and healthy with a nice mix of nutritious options. We also liked that they encourage drinking plenty of fluids for healthy hydration each day.
The facility is close enough to the metro area so that residents may enjoy all of the local events, art, culture, music, shopping and fine and casual dining offered.
The residents are encouraged to enjoy physical activity as much as possible. They may take exercise classes such as yoga and aerobics, or use the weight training and other equipment. They may also enjoy the outer walk ways around the building and courtyard.
It was clear that the care at this facility provides understanding and caring caregivers for the best care of its residents.
Questions about Sunrise at Tustin
What transportation services does Sunrise at Tustin offer to assisted living residents?
Transportation to doctor's appointment are provided at no additional costs. Residents are also taken on outings on a weekly basis as part of our activity programming. Outings include scenic drives, restaurants, picnics at the park, beach, museums, and any suggestions are residents have for our Activity Coordinator.
How does Sunrise at Tustin keep residents' families informed about their loved ones?
Sunrise at Tustin keeps open communication with our family members for an changes in conditions or updates. Sunrise at Tustin also performs monthly wellness visits for all of our residents to reassure we are up to date with our resident's care and provide our family member with that same information to keep them updated as well.
What is the care staff-to-resident ratio at Sunrise at Tustin during daytime and nighttime hours?
Sunrise at Tustin provides variable staffing which based on the number of residents we have and their level of care. This allows us to maintain the proper number of team numbers to care for our residents and their unique and individual needs.
If Sunrise at Tustin accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Green areas surrounding the entire perimeter of the community as well as 3 patios and a secured patio area in our memory care neighborhood.
How many staffers are on duty in the daytime and overnight?
Sunrise at Tustin provides variable staffing which based on the number of residents we have and their level of care. This allows us to maintain the proper number of team numbers to care for our residents and their unique and individual needs.
What safety features or security measures does Sunrise at Tustin provide to protect residents who wander?
We do offer wander guards for an additional cost to residents at risk or have a concern of wandering.
How does Sunrise at Tustin keep residents' families informed about their loved ones' health?
Sunrise at Tustin keeps open communication with our family members for an changes in conditions or updates. Sunrise at Tustin also performs monthly wellness visits for all of our residents to reassure we are up to date with our resident's care and provide our family member with that same information to keep them updated as well.
Services and Amenities of Sunrise at Tustin
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Nurse On Staff: Available During Business Hours
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Wii Sports
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 70
- Staff Patient Ratio: Based On Census And Care Level
- Respite Care
- Pets: Small Pets Allowed
Licenses
- State Licenses: 306002137
About Sunrise at Tustin
Just minutes from I-5 and I-55 and north of Old Town Tustin, Sunrise at Tustin is nestled in the foothills of Tustin in Santa Ana, CA. We pride ourselves on our ability to provide exceptional care in a cozy, home-like environment. We have a well-known reputation for providing excellent care to our residents.
Step into a Sunrise Assisted Living community and you can't help but feel at home. We stop at nothing to make your experience warm and inviting, from our homelike exterior architecture, to our comfortable community areas and choice of suites, to our exceptional outdoor gardens and landscaping. Look around and you'll notice fresh flowers throughout the residence, and you may even spot our dog or our cat. And of course, there are always the friendly smiling faces of our staff to ensure that each day spent at Sunrise at Tustin is a welcome one.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
Map of Sunrise at Tustin
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