Provider Response
Your wonderful feedback and rating mean a lot to us. Thanks for taking the time to share your experience at Pacifica Oakland Heights!
Offers Assisted Living, Independent Living, and Memory Care
May 01, 2022
Provider Response
Your wonderful feedback and rating mean a lot to us. Thanks for taking the time to share your experience at Pacifica Oakland Heights!
March 02, 2022
Provider Response
Hi Elizabeth, thank you for taking the time to let us know about your recent experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
September 17, 2021
Provider Response
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
September 05, 2021
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. Thank you again, we hope you have a wonderful day!
August 04, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
July 23, 2021
Provider Response
Hi Elta Shaw, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Oakland Heights. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
July 23, 2021
Provider Response
Hi Best Friend Lynn, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Oakland Heights. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
July 16, 2021
Provider Response
Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
July 15, 2021
Provider Response
Hello Felipe Hernandez, thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
July 14, 2021
Provider Response
Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
July 14, 2021
Provider Response
Hello Dennis R., thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
July 01, 2021
Provider Response
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words.
June 26, 2021
Provider Response
Hi Sadie, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Oakland Heights. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
January 29, 2021
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. Thank you again, we hope you have a wonderful day!
January 25, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
June 21, 2020
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
December 13, 2019
Provider Response
Adrian, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Oakland Heights! If you have any further questions, please give us a call. We're always happy to help!
July 02, 2019
Provider Response
Thank you very much for sharing your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
October 02, 2018
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
April 14, 2017
Provider Response
Hi Suzy, we appreciate you taking the time to tour our community. The staff at Pacifica Senior Living Oakland Heights take our reviews very seriously. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration.
November 22, 2016
Provider Response
Meg, thank you for taking the time to leave us you positive 5 star review. You really made our day today. We have a great staff and genuinely care for all our residents! We have a Facebook page with pictures of our residents and their interesting activities. (The link to the Facebook page is on our website).
March 18, 2016
Provider Response
Thanks for the feedback, Catherine. We strive to provide excellent care and customer service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review!
January 31, 2016
Provider Response
Susan, thank you for taking the time to leave us feedback.
December 30, 2015
Provider Response
Thank you very much for taking the time to leave us this positive 5 star review.
December 15, 2015
November 22, 2015
Provider Response
Thank you for your review.
October 27, 2015
Provider Response
Hi there, we are disappointed to see your low star review. We strive for 5 star positive reviews and would like to opportunity to speak with you & get some more details about your experience. We hope you are willing to give us another chance. Please reach out to us.
October 27, 2015
Provider Response
Thank you for taking the time to share your experience. Thank you again for taking the time to let us know how we can improve.
August 16, 2021
Provider Response
Hi Reviewer#rd81221x, thank you so much for your positive comments about Pacifica Senior Living Oakland Heights!
July 19, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
July 18, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
July 16, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
July 16, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Oakland Heights. Thank you again, we hope that you have a wonderful day.
July 14, 2021
Provider Response
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
June 17, 2021
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. Thank you again, we hope you have a wonderful day!
May 25, 2021
Provider Response
Paula, I am so glad to hear you enjoyed your visit. Yes, during Covid activates were limited due to Department of Health restrictions and us wanting to keep our residents healthy and safe. Now that things have opened up, you will find we have lots of activities! One of your concerns was there was nowhere to put your art supplies, but I would love to show you on your next visit a storage area I can offer you to store them that is would be easily accessible anytime. I am sorry I did not get to meet you when you tour, but would love to invite you back to have another tour and lunch with me. uth Ocon Executive Director Pacifica Senior Living Oakland Heights 2361 East 29th Street Oakland CA. 94606
October 01, 2019
Provider Response
Hi Danielle, thank you for sharing your review here! We appreciate it and hope to see you again soon.
April 15, 2019
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. Thank you again, we hope you have a wonderful day!
April 12, 2019
Provider Response
Thank you for your positive review. We are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. Thank you very much, we hope you have a wonderful day!
September 24, 2018
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review and hope you have a wonderful day!
January 13, 2018
Provider Response
It is upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (510) 957-9655 at your earliest convenience.
November 30, 2015
Provider Response
F.s., thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
October 21, 2021
Provider Response
Hi Terry, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Oakland Heights. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
August 20, 2021
Provider Response
Carol, we're glad to hear you enjoyed your visit.
July 23, 2021
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. Thank you again, we hope you have a wonderful day!
June 22, 2021
Provider Response
Thank you so much for your positive review and compliments on our renovations. We are very proud of our community and have a fantastic Executive Director. We have engaging and interesting activities in our homey cottages for our residents. Please reach out to us so we can work towards a resolution on your concerns. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Pacifica Senior Living Oakland Heights
June 24, 2019
Provider Response
Thank you very much for sharing your detailed personal experience. We appreciate it and will share with the team. We hope you have a wonderful day.
April 07, 2018
Provider Response
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review! Have an awesome day!
November 07, 2015
Provider Response
We always strive to provide top quality service to every guest and their families at Pacifica Senior Living Oakland Heights. Thank you for your review.
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor. 1000 characters remaining
Describe the overall population of assisted living residents at Pacifica Senior Living Oakland Heights. What is their average age? What are their favorite things to do?
Very Diverse group of people, good balance of female to male. Average is about 85. They love to watch movies, sing along, arts and crafts.
What programs or activities does Pacifica Senior Living Oakland Heights offer to enrich residents' well-being?
Book clubs, outings, religious gatherings, pet therapy.
What transportation services does Pacifica Senior Living Oakland Heights offer to assisted living residents?
We have a bus and a van. We provide rides to doctor appointments, shopping and luncheons.
What makes the chef or dining program at Pacifica Senior Living Oakland Heights exceptional? What kind of menu can assisted living residents expect?
Very passionate about quality of meals, great presentation and portions. Appetizing variety of dishes.
What safety features or security measures does Pacifica Senior Living Oakland Heights offer to assisted living residents?
Fully alarmed and monitored fire protection system. Fire Department very close by.
How does Pacifica Senior Living Oakland Heights keep residents' families informed about their loved ones?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
If Pacifica Senior Living Oakland Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Accepts dogs and cats. There are no dedicated places for pets.
Describe the overall population of independent living residents at Pacifica Senior Living Oakland Heights. What is their average age? What are their favorite things to do?
Mostly Female, Very independent, Avg age is about 80, most spend time with family and friends, full participation in the dining and activities programs.
What places are nearby for independent living residents to enjoy?
Local restaurants, movies, museums.
What are some recent off-site events that the community activity director at Pacifica Senior Living Oakland Heights has organized?
Movie night out and the local theater, lunch at Jack London Square
What transportation services does Pacifica Senior Living Oakland Heights offer to independent living residents?
We have a bus and a van. We provide rides to doctor appointments, shopping and luncheons.
What makes the chef or dining program at Pacifica Senior Living Oakland Heights exceptional? What kind of menu can independent living residents expect?
Very passionate about quality of meals, great presentation and portions. Appetizing variety of dishes
What common areas are available for independent living residents?
Full access to complete campus
What safety features or security measures does Pacifica Senior Living Oakland Heights offer to independent living residents?
N/A
If Pacifica Senior Living Oakland Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are very pet friendly, there are no designated places for pets.
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a registered nurse, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call. 4 day time 3 NOC
What safety features or security measures does Pacifica Senior Living Oakland Heights provide to protect residents who wander?
Not applicable
What programs or activities does Pacifica Senior Living Oakland Heights offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and an activities assistant. Group activities including, but limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.
What techniques does Pacifica Senior Living Oakland Heights use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding.
How does Pacifica Senior Living Oakland Heights keep residents' families informed about their loved ones' health?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
Describe the neighborhood around Pacifica Senior Living Oakland Heights. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Residential
Is Pacifica Senior Living Oakland Heights affiliated with a hospital if more care is needed?
Highland Hospital
Welcome to Pacifica Senior Living Oakland Heights, our beautiful and friendly community of quality caregivers, well trained professionals, and most importantly, satisfied residents. Located in San Francisco Bay Area, Pacifica Senior Living Oakland Heights offers a full spectrum of independent living, assisted living and memory care services administered by a specifically trained, caring and experienced staff.
We are proud of the outstanding reputation we’ve earned in the Bay Area, a reputation built on strong values, a solid work ethic and the best care and outside medical services available. At Pacifica Senior Living Oakland Heights, you will enjoy retirement lifestyle provided in a stunning setting; a lifestyle rich with services, amenities and endless possibilities.
Lobby:Newly remodeled elegant and inviting lobby. Please come by today, we would love to meet you!
Bistro:Our elegant and inviting Bistro, where residents enjoy reading daily periodicals and enjoy a cup of coffee and a fresh baked goody!
Sun room:Our media and sun rooms where our residents can relax and enjoy the lovely view.
Bedroom:Our spacious and inviting one bedroom apartment with sitting area and comfortable oversized chair.
Enjoy coffee or tea in your spacious newly remodeled one bedroom apartment!
Library:Warm and inviting library and comfortable oversized chairs.
Exercise room:Exercise room with state of the art machines and air conditioning. Enjoy working out and staying fit in style!
Movie theatre:Movie theatre with daily entertainment. To see our movie selection, please review our monthly newsletter.
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