My mom moved into Pacifica Senior Living Oakland Heights. The staff is fabulous. The building itself is over 100 years old, but it's a fabulous facility. My mom loves the food, and it's been very good every time I've eaten there. Her room is small. They have a library stocked by donations and a really nice theater where they try to tailor the movies toward everybody. The staff is very good. It's in a location with the best weather in Oakland. There's just not enough parking. I was directed to a garage which is impossible to negotiate. The spaces are so small, you can hardly get in and out of them. They're in the process of remodeling, and their carpet is on their list to get done but hasn't been done yet and puts many people off because it's worn. It's a shame because that shouldn't stop anyone since it's a fabulous facility. It just doesn't give them a good look. It's horribly overpriced, but then everything is in the area.
Pacifica Senior Living Oakland Heights
Offers Assisted Living, Independent Living, and Memory Care
21 Reviews
2361 E 29th St, Oakland, CA 94606
Call
(800) 385-2527
Reviews of Pacifica Senior Living Oakland Heights
Assisted Living Reviews for Pacifica Senior Living Oakland Heights
October 02, 2018
I am a friend or relative of a current/past resident
May 24, 2018
I am a friend or relative of a current/past resident
Both my husband and I are favorably impressed with the facility, layout rooms and offerings. Simone answered all of our questions and gave us a tour that provided an excellent overview of resident living.
Provider Response
Thank you for your detailed positive review Marshalc. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!
May 24, 2018
I am a friend or relative of a current/past resident
Simone, the sales Director is wonderful, talkative, informative and very helpful. She has given my father the proper attention to have him become a part of this beautiful community. Thank you Simone for EVERYTHING!!!
Provider Response
hank you for your review, your opinion is very important to us. We are very proud of our community and support staff. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions.
May 24, 2018
I am a friend or relative of a current/past resident
Incredibly helpful staff, caring, work extra time to take care of their residents. Lovely grounds, nicely remodeled!
Provider Response
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights and are also pleased to see your appreciation for our lovely grounds. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!
April 07, 2018
I am a friend or relative of a current/past resident
Fred H., the Memory Care Director for Pacifica Oakland Heights, has made a huge and positive impact on my aunt Linda’s experience as a resident. He sets a very high standard for care for his staff. Ive often seen him talk my aunt into doing something she needs to do such as showering etc. with humor or charm. Over the last 3 years as resident she always says how happy she is, how cared for she feels. Fred gets a great deal of credit for this and my aunts safety. Believe me, with growing population of Alzheimer’s there have been challenges Fred has always worked well with us to solve and work through anything that has come up in the most helpful ways. He has a deep awareness of how dementia affects residents, while maintaining a warmth and kindness with every resident I’ve observed him with.
But he isn't the only one, my dear aunt wouldn't be so happy and content if each and every staff member who came in contact with her didn't do the same: from the activities directors who stimulate her brain, to the other nurses and caregivers who are unfailingly capable,patient, respectful and kind.
The food is of high quality and tasty, but I've asked them to consider serving more finger foods that are easier for dementia residents to eat. I've often joined my aunt at lunch and have very nutritious meals served then. And the staff are very much on hand to help out.
Provider Response
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review! Have an awesome day!
April 14, 2017
I visited this facility
I visited Pacifica Oakland Heights. I thought they were great and a wonderful location. It was quite expensive for us and not something that we thought we could afford. It was beautiful, large, clean, and spacious.
Provider Response
Hi Suzy, we appreciate you taking the time to tour our community. The staff at Pacifica Senior Living Oakland Heights take our reviews very seriously. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration.
November 22, 2016
I visited this facility
I like Pacifica Senior Living a lot. The woman who gave me a tour had me talk to the man who was in charge of the memory care area and that was very nice to connect with him one on one. The place is big but feels very homey and comfortable. I like this one the best from all the places I visited. They have schedule of activities, and I saw the residents gather together for activities.
Provider Response
Meg, thank you for taking the time to leave us you positive 5 star review. You really made our day today. We have a great staff and genuinely care for all our residents! We have a Facebook page with pictures of our residents and their interesting activities. (The link to the Facebook page is on our website).
March 18, 2016
I visited this facility
I visited Pacifica Senior Living. I thought the people were very nice and seemed supportive. The building facility seemed comfortable and had different places to walk around, like the courtyard. The residents seemed to be engaged in activities; I know they have different classes and group activities. I talked to a couple of people who had a lot of information to share.
Provider Response
Thanks for the feedback, Catherine. We strive to provide excellent care and customer service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review!
January 31, 2016
I visited this facility
The people at Pacific were very helpful, encouraging, and understanding. They were willing to give us shorter term of stay because we didn’t want all of two weeks. The rooms available were pretty stark. The dining area was fine though.
Provider Response
Susan, thank you for taking the time to leave us feedback.
December 30, 2015
I visited this facility
Our top choice is Pacifica Senior Living. It’s affordably priced; it’s close to where I am and it has nice facilities. The staff seemed good and they had activities. There are a range of services: they have memory care, independent-living and they have very good assisted living. They all go to the same dining hall.
Provider Response
Thank you very much for taking the time to leave us this positive 5 star review.
December 15, 2015
I am a friend or relative of a resident
We have been impressed with Pacifica Senior Living. My mother-in-law is very happy, and she loves the food. They have a café, movies, exercise, and shopping trips. The rooms were spacious.
November 22, 2015
I visited this facility
I visited Pacifica Senior Living. It was wonderful and seemed absolutely fabulous. I started to fantasize in my mind that I could afford it; then, I came down to reality and realized that my retirement would not be enough. They were very efficient and set up an appointment for me. There was a guy who called us and did a follow-up. They were great and really tried to make us feel so welcome. I wished I had a lot of money so I could go there. There were two bathrooms, one fitted-out for a disabled person. There weren't any stairs, so we would not have to walk up and down. There was a separate living quarters for independent living across the street from the facility. It was much nicer than it had to be and roomy. The buses were taking people here and there. There was a rose garden to sit in. Everybody was kind. The food and all-inclusive meals looked great.
Provider Response
Thank you for your review.
November 07, 2015
I visited this facility
Oakland Heights Memory Care was OK. Their accommodations and activities were very good. The staff is very accommodating and very nice.
Provider Response
We always strive to provide top quality service to every guest and their families at Pacifica Senior Living Oakland Heights. Thank you for your review.
October 27, 2015
I visited this facility
We did find respite care for my mother at Pacifica Oakland Heights. We just did a tryout, because they're the only one that allowed us three days. My mother stayed there for three days. The staff was wonderful. They were very open and receptive to hearing what we would like to see at our next day. However, I would like to see that medication management is better watched. Nevertheless, they were very open to us coming and seeing the place, and they worked with our schedule. Like I said, they're the only one that allows a long weekend for respite as opposed to a two-week or one-month stay as a respite.
Provider Response
Hi there, we are disappointed to see your low star review. We strive for 5 star positive reviews and would like to opportunity to speak with you & get some more details about your experience. We hope you are willing to give us another chance. Please reach out to us.
October 27, 2015
I visited this facility
My mother has been in Pacifica Senior Living Oakland Heights going on three weeks. It's an old building, but it looks nice and is secluded right in the city. It's independent living, assisted living and skilled nursing all in one. However, we had some problems with the service, i.e., giving medicine to her on time, and the food is horrible. The grounds are great, but they'll be better because they're undergoing a major remodeling. She has very nice, two connecting rooms. There was a couple of really good people and a couple that aren't very good on-staff.
Provider Response
Thank you for taking the time to share your experience. Thank you again for taking the time to let us know how we can improve.
October 03, 2014
I am/was a resident of this facility
Pacifica has a homey setting, a wonderful staff, and is extremely caring. The thing that I like about it is that it’s full service. It has every level of care, independent, assisted living, memory care, and skilled nursing. My mother is in Pacifica as well as my brother for a short time. The surroundings are quite lovely; they have gardens and the seniors that live there actually can tend to the gardens. It’s very peaceful because it backs up to a reservoir area. It’s like a little gated village. It’s a little run down in places, but the interior is in really good shape. The rooms are modest; they are small, but then an advantage is my mother can’t lose things easily. They had wide choices in the menu, fruits all day every day, and tea and coffee as you want it. There are pianos in various part of the community. They had fun entertainment, hula dancers once, and a banjo player. They had a large TV in the common area so people can go there and watch. They have bridge club, arts and crafts, and they actually do rehab right on site so that’s another advantage.
June 20, 2012
I am a friend or relative of a resident
When my parent was in the assisted living unit the care was generally good, but had begun to be less than great with their staffing cuts. Now my parent is in the skilled nursing unit, and though some nurses are nice, the aides are not very well trained or just are not very interested. We've noticed that our parent has been wearing the exact same clothes several days in a row, despite our having provided many alternate outfits! The other factor is that many of the aides who feed those residents who can't self- feed talk and laugh with each other and ignore the residents, including letting food they could not swallow drip onto their face and clothing--this has happened on multiple visits.
Provider Response
We are disappointed to hear this review. We do not condone this behavior and we will immediately address the situations outlined with our staff. We are committed to providing the highest level of person-centered care to our residents, without exception, and our staff has received extensive training in how to deliver that experience.
It is relevant to note we have not made staff cuts. Rather, we have restructured our scheduling to improve the consistency of care provided at our community. It is highly important for us to learn how these schedule changes have had an impact on the level of care provided, and we would be grateful to have further conversations with the reviewer about this. Please know our administrative team is available at all times to address concerns identified by any resident or family member.
Independent Living Reviews for Pacifica Senior Living Oakland Heights
September 24, 2018
I am/was a resident of this facility
The appearance and layout of Pacifica Oakland Heights is quite tremendous. The buildings and facilities are beautiful. The staff members are phenomenal, wonderful, and friendly people. I've only been here for several weeks and they always seem to know my name. They have a very large dining room that's beautifully done, where they serve breakfast, lunch and dinner. I prefer to make my own breakfast and dinner on occasion because I have a nice kitchen. There's a tremendous amount of activities for the residents, and you can do what you like. Tomorrow we're going to the zoo, which should be fun.
Provider Response
Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Oakland Heights. We appreciate you taking the time to leave us a review and hope you have a wonderful day!
May 29, 2018
I am a friend or relative of a current/past resident
Management is so very accommodating and friendly. Someone went above and beyond to make sure we were happy and mom would be comfortable. We are so thankful ad appreciate the great service. Would definitely recommend!!
Provider Response
Thank you Eflore, we appreciate your feedback! We always strive to provide top quality service to every resident and their families to make them feel most comfortable, and are pleased to hear that you enjoyed your experience and would recommend us here at Pacifica Senior Living Oakland Heights.
January 13, 2018
I visited this facility
I had an appointment with Pacifica. The lady there was not very responsive and acted like I did not have an appointment. She showed me somebody's room that was in total disarray and didn't seem to have time for me. She was not very informative and not forthcoming with information. They had two buildings, but I did not feel safe. I did not like Pacifica at all.
Provider Response
It is upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (510) 957-9655 at your earliest convenience.
November 30, 2015
I visited this facility
Pacifica Senior Living Oakland Heights was very nice. I liked the resident's apartment a lot. I thought the renovations they were doing there would really make it a much more inviting facility, and I liked the staff there that I met. I thought they were very pleasant, very attentive and informative. I thought the food was average. They had usual activities. They had crafts and fitness. They were renovating the place, so they were renovating the fitness room. They had their own in-house beauty salon. They had social activities and movies. They could improve on their food and the entrance lobby. I thought the rest of the place was quite nice, but the entrance lobby where you would go for the reception, I thought they should make that a nicer looking. They should look a little more luxurious and inviting. The facilities and apartments in the other building were very nice and impressive, but they needed nicer furniture and decor for the entrance on their reception area.
Questions about Pacifica Senior Living Oakland Heights
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor. 1000 characters remaining
Describe the overall population of assisted living residents at Pacifica Senior Living Oakland Heights. What is their average age? What are their favorite things to do?
Very Diverse group of people, good balance of female to male. Average is about 85. They love to watch movies, sing along, arts and crafts.
What programs or activities does Pacifica Senior Living Oakland Heights offer to enrich residents' well-being?
Book clubs, outings, religious gatherings, pet therapy.
What transportation services does Pacifica Senior Living Oakland Heights offer to assisted living residents?
We have a bus and a van. We provide rides to doctor appointments, shopping and luncheons.
What makes the chef or dining program at Pacifica Senior Living Oakland Heights exceptional? What kind of menu can assisted living residents expect?
Very passionate about quality of meals, great presentation and portions. Appetizing variety of dishes.
What safety features or security measures does Pacifica Senior Living Oakland Heights offer to assisted living residents?
Fully alarmed and monitored fire protection system. Fire Department very close by.
How does Pacifica Senior Living Oakland Heights keep residents' families informed about their loved ones?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
If Pacifica Senior Living Oakland Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Accepts dogs and cats. There are no dedicated places for pets.
Describe the overall population of independent living residents at Pacifica Senior Living Oakland Heights. What is their average age? What are their favorite things to do?
Mostly Female, Very independent, Avg age is about 80, most spend time with family and friends, full participation in the dining and activities programs.
What places are nearby for independent living residents to enjoy?
Local restaurants, movies, museums.
What are some recent off-site events that the community activity director at Pacifica Senior Living Oakland Heights has organized?
Movie night out and the local theater, lunch at Jack London Square
What transportation services does Pacifica Senior Living Oakland Heights offer to independent living residents?
We have a bus and a van. We provide rides to doctor appointments, shopping and luncheons.
What makes the chef or dining program at Pacifica Senior Living Oakland Heights exceptional? What kind of menu can independent living residents expect?
Very passionate about quality of meals, great presentation and portions. Appetizing variety of dishes
What common areas are available for independent living residents?
Full access to complete campus
What safety features or security measures does Pacifica Senior Living Oakland Heights offer to independent living residents?
N/A
If Pacifica Senior Living Oakland Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are very pet friendly, there are no designated places for pets.
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a registered nurse, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call. 4 day time 3 NOC
What safety features or security measures does Pacifica Senior Living Oakland Heights provide to protect residents who wander?
Not applicable
What programs or activities does Pacifica Senior Living Oakland Heights offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and an activities assistant. Group activities including, but limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.
What techniques does Pacifica Senior Living Oakland Heights use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding.
How does Pacifica Senior Living Oakland Heights keep residents' families informed about their loved ones' health?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
Describe the neighborhood around Pacifica Senior Living Oakland Heights. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Residential
Is Pacifica Senior Living Oakland Heights affiliated with a hospital if more care is needed?
Highland Hospital
Costs for Pacifica Senior Living Oakland Heights
Services and Amenities of Pacifica Senior Living Oakland Heights
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Garden And Patio
- Resident Parking
- Security Gate
Cleaning services
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Nurse On Staff: On Call 24/7
- Pharma
Guest services
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
- Renal
Languages
- Cantonese
- English
- French
- German
- Mandarin
- Spanish
- Tagalog
General
- Resident Capacity: 200
- Pets: No Pets Allowed
Licenses
- State Licenses: 19200513
Costs
About Pacifica Senior Living Oakland Heights
Welcome to Pacifica Senior Living Oakland Heights, our beautiful and friendly community of quality caregivers, well trained professionals, and most importantly, satisfied residents. Located in San Francisco Bay Area, Pacifica Senior Living Oakland Heights offers a full spectrum of independent living, assisted living and memory care services administered by a specifically trained, caring and experienced staff.
We are proud of the outstanding reputation we’ve earned in the Bay Area, a reputation built on strong values, a solid work ethic and the best care and outside medical services available. At Pacifica Senior Living Oakland Heights, you will enjoy retirement lifestyle provided in a stunning setting; a lifestyle rich with services, amenities and endless possibilities.
Lobby:Newly remodeled elegant and inviting lobby. Please come by today, we would love to meet you!
Bistro:Our elegant and inviting Bistro, where residents enjoy reading daily periodicals and enjoy a cup of coffee and a fresh baked goody!
Sun room:Our media and sun rooms where our residents can relax and enjoy the lovely view.
Bedroom:Our spacious and inviting one bedroom apartment with sitting area and comfortable oversized chair.
Enjoy coffee or tea in your spacious newly remodeled one bedroom apartment!
Library:Warm and inviting library and comfortable oversized chairs.
Exercise room:Exercise room with state of the art machines and air conditioning. Enjoy working out and staying fit in style!
Movie theatre:Movie theatre with daily entertainment. To see our movie selection, please review our monthly newsletter.
Map of Pacifica Senior Living Oakland Heights
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