BridgePoint at Los Altos

Reviewer382020

BridgePoint at Los Altos is very good. The staff is good and I'm very satisfied. We have a 1-bedroom apartment and they also have 2-bedroom and studio apartments. They have many activities like exercises and movie nights. They provide three meals a day, and the food is great. The price is a little bit high though.

Anna

When I walked through the patio of BridgePoint at Los Altos, there were a number of people just sitting and dozing in their wheelchairs. That was really depressing. I saw a room, it's a little smaller than the room from another community I visited. There was a range of prices and this room was the lower price, but this was the one available to show. The staff who assisted me there was a very pleasant young woman who had been recruited from the South. The dining area looked very pleasant. Francis, the one in-charge of the dining room, came out and greeted me. It was a nice place. But one of the things that deterred me was their transportation. The Kaiser hospital that I go to is beyond the scope of where their drivers would go. Now they would take you, but you have to pay extra for that. The person who accommodated me during the tour was good. The facilities were pleasant and nice, the room they showed us was on the southwest side, so it would get the afternoon. To me that's a little less desirable because it would be very hot.

John and shari

We toured many facilities in the area and this was by far the most friendly, clean, updated and the food is excellent. The staff are attentive and friendly and know all the residents by name and seem very compassionate. We were told the whole facility went through a major remodel just a year ago and it shows with a beautiful entry, courtyard, separate dining bistro, activity rooms and outdoor garden and walking paths. We are in the midst of deciding on a local space for our family member and so far this is the best assisted living residence we have seen. Try the food if you visit as they have a real chef and it's fresh and delicious! Lots of activities for the residents too which is great for them as it keeps them active, busy and healthy.

RG

BridgePoint at Los Altos is a very modern, comfortable environment, and it has a beautiful dining room and excellent food. There's a movie room, facilities, and there's a lot of activities for the residents. All the employees seem to be very nice and very pleasant. It's a very well-run organization and we feel very confident that my mom is safe and secure. She seems to be very happy there. She is in a studio. They have a lot of activities available and they have a library and an exercise room. The food is very good. They have an activity room and they have a weekly flyer that goes out that explains the activities that they offer. It seems to be very well organized. For the money that we are paying, the value is very good.

Happy Visitor203138

BridgePoint is excellent and clean. The people are compassionate about the residents, who seem very content and happy. There are lots of activities going on every day in their wellness center. The food is great.

Dennis29

I visited Bridge Point at Los Altos too. However, I was not impressed. The rooms looked small and a little older than the other ones I visited. They had activities inside. They had bus trips. They had television rooms, a computer area, a reading area, and an exercise room. It was just kind of an old facility. I liked the location. Maybe they could improve on their modernization.

Caring96079850

Everyone was very friendly at BridgePoint, it was very clean, very nice, and everything was a 5. It is more homey than resort style. I looked at a 1-bedroom room, and it was very nice, bright, and comfortable. I went at lunch time. I didn’t really see any activities -- I just looked at people eating -- but I know they have a full calendar of activities; it’s incredible. I have not eaten there but I saw the food, and it’s seems very high end -- like really gourmet -- and it smelled delicious; I am going to bring my father there for lunch. It really seemed like better than all the other places I looked at. They have waiters -- have people take orders and bring them the food -- but it was very bright and nice. I wasn’t looking at it like a restaurant; it was more like, this was probably the most attractive one. It is very close to my house; it would be close for me and to my father so that was good. It seemed to have the exact and the best care. It seems to have a lot of caring employees and activities like it had a gym. It was the only one that had a workout area where the trainers actually work with the residents on a regular basis. It seemed like it was just the most complete care.

Joyful Daughter

My mother has been a resident at this facility for 3 years and is very happy & content there, has made lots of friends, and feels very loved and cared for there. The many activities keep her busy from morning till night and most of the time she doesn't go back to her apartment until Jeopardy comes on at 7pm. She participates in chair exercise classes, balloon volleyball, ice cream socials, sees the potiatrist for a pedicure once a month, gets massages, and visits with all the many friends she's made there every day. The food is fantastic, too! I've had many meals there and they have an amazing chef! Also, she likes that she can eat any time of day as they have a special menu that offers a variety of choices throughout the day, besides the dinner specials (4 offered daily). I'm so happy she's in a great place where people care for her like family & the staff are very dedicated, too, especially Mary, at the front desk, that goes out of her way to help anyone with anything, and if she can't help with something, she finds someone who can! Thank you, Bridgepoint, for being there in every way for my wonderful mom!

Lorraine11

Bridgepoint is very clean and it doesn't smell. It was just fine.

KP1

Though the facilities are nice and the town is great, the staff seemed to be unhappy and as if they didn't want to be doing there jobs. As a granddaughter, I wanted to see people who truly loved their jobs and cared about not only the well-being that my grandparents had on a physical level, but on a spiritual level as well. It was frustrating to see people who were more interested in getting off their shift at the right time than in what the people living there really needed. Sometimes an older person just needs someone to listen and talk to them about life and I think that is just as important as medication or physical check-ups. We ended up not choosing the facility because of the people who worked there and honestly I think the staff needs to reevaluate whether or not they truly like their jobs and if not, they should get new ones and stop shoveling off their unhappiness on the people who happen to live there. I do think the facility had a great list of things to do and the other people living there really seemed like they would be amazing to talk to and learn from but the awful staff was too much to handle.

R.K.

I lived at this facility for 3 years and enjoyed it very much. The staff is very friendly and easy to work with. The rooms are in excellent condition, very clean and bright. There are many rose bushes surrounding the property, that it makes taking a walk very enjoyable. I highly recommend this facility to anyone.

Tritone125

Grew up right down the street from BridgePoint. For years I didn't even know there was an assisted living facility there. It sits in a quaint residential area, and is surrounded by trees and greenery. I've been inside the facility on several occasions. I've voted there, volunteered there, and have recently visited the facility with friends who have elderly loved ones there. I've heard great feedback about the community. One of my best friend's grandmother moved there after her husband passed. She was incredibly resistant and caused the family a great deal of heartache. Despite this, she's grown to love her life at BridgePoint. From what I understand this is an expensive community; but the family is very happy with the service they're receiving.

Gowan6

My grandmother is staying in one of the studio apartment style rooms at BridgePoint. The room is small-ish but works for her needs. The staff is wonderful. They are so caring and attentive. I would recommend BridgePoint without hesitation.

Caring Daughter1

My 90-year-old mom has been in this facility for a year and I visit at least weekly. We like the fact that services range from completely independent to help with medication management to various levels of assisted living, with the ability to change back and forth as needed and the level of care cost adjusted accordingly. It took a while for Mom to get oriented to the layout and available activities. The staff are friendly and encouraging and treat her very kindly. I eat lunch or dinner there about once a week and there's always a salad bar, choice of 4 entrees (one vegetarian), fresh fruit and dessert. You have the same 4 entree choices for lunch and dinner and the menus rotate through about every 5 weeks. The food is good and reasonably varied, though mom finds some of the options too spicy for her tastes. There's a luscious spread for the Sunday buffet twice a month and the dining room is decorated for all the holidays. There are wine and cheese and root beer float socials every month, too. We would recommend BridgePoint to others looking for this type of facility.