Amador Residential Care

Kim

Amador Residential Care was very clean. They've had a COVID outbreak, so my mother could not move in yet. Pricewise, it was more affordable than the other place. I think the caregiver to resident ratio is really good, and they have the ability to use a hoyer lift and other means for transferring patients, and that's also very important. The staff was very helpful and she's kept me abreast of the situation there as far as being able to transfer my mom. So she's been very good. Her name is Julie. I only went through one portion because that would be the portion that she would be living in. It wasn't like there were holes in the wall or water pouring from somewhere or anything. It was cheerful, it had a lot of homey aspects to it.

C.S.

Amador Residential Care wasn't like anything super fancy, but I found the place to be so clean and nice. I went there to visit my friend who, and she was so well cared for, and she was very clean. The whole facility was also very clean, and everybody was so nice and happy. The staff was good, and it was a very good experience.

Genevieve Miranda

Amador Residential Care will do the basics--make sure your relative's body is clean, make sure your relative gets their meds, make sure your relative stays on schedule (wake up, breakfast, lunch, dinner, bedtime). That's it. They do the bare minimum to make sure they're in compliance with the law regulating assisted living facilities. They don't do anything else. My grandmother got her hearing aid in May 2018. I kept wondering why a brand new hearing aid wasn't working. In October 2018, I called the hearing aid center. I received a brief, five-minute tutorial on hearing aid batteries and hearing aid ear wax guards. It is now December 2020 and my grandmother is in hospice care. For two years and two months I have been trying to get this facility to maintain my grandmother's hearing aid (battery and ear wax guard). Now she is dying and the facility director has still not managed to put a system in place to make sure my grandmother's hearing aid works. When I visit, I have to ask the medication technicians to bring me a new hearing aid battery and a new ear wax guard. When I ask the medical technicians if they chart the hearing aid battery changes and the ear wax guard changes, or if there has been any other systematic checklist method put into place so that all the medication technicians are on the same page, they say no, there is not. The facility director has not made sure that the medication technicians are properly trained on the hearing aid battery and on the ear wax guard. Some of the medical technicians don't know that they have to check the ear wax guard. On Monday, December 14, 2020, when I asked the facility director herself what an ear wax guard is, she did not know. Anyone who cared to do youtube search could find out for themselves. The caregivers have told me that they "don't do hearing aids," presumably because the facility director has instructed them not to touch the hearing aids because they are so expensive. The caregivers cannot rely on the medical technicians keeping the hearing aid battery and the ear wax guard changed, so the caregivers have had to come up with their own workaround. One caregiver went to the dollar store and purchased a dry erase board so that the caregivers would be able to communicate with my grandmother in writing. The facility also does nothing to help the resident to keep in touch with family members. When my grandmother has not been well enough to reach her phone and make her own phone calls, I have asked repeatedly that the staff help her to call her daughter, her oldest grandchild, and her old friend. They never ever ever bother unless I prompt them to do so by calling the staff, asking them to to go to my grandmother's room, pick up the receiver on her hearing-assisted phone, press the large speed dial button with my name on it, press the amplify volume button, and then conference call my aunt, my cousin, and my grandmother's old friend. My grandmother paid for TV, internet, and phone for three years. The staff could never figure out how to use the remote control to turn on the TV, much less put on the evening news or a program that interested my grandmother. When I visit my grandmother, we watch NetFlix nature programs and youtube videos on the WW2-era Richmond shipyards. The staff at the facility could never be bothered to do anything like that. I asked if my grandmother could have some of her favorite foods kept in the refrigerator. Ground flax seed and lecithin to eat with her breakfast toast, plain yoghurt, cottage cheese. No, they don't do that either. My grandmother's bathroom toilet was not kept clean either. There wasn't even a toilet brush there. If you want a place that will do the absolutely bare minimum, make sure your relative's body is kept clean, and their mind is slowly bored to death, this is the place.

Rachel

Amador Residential Care is nice and close to us, so we can keep a good eye on our grandmother. The place is clean, and the staff is really nice, but they don't have activities. The dining area is a normal kitchen area, which is good enough for the residents. It would be nice if they remodeled it with a brighter feel, as opposed to a hospital feel.