Ivy Park at Laguna Creek

Nancy

My mother has moved into Ivy Park at Laguna Creek. It has gone well, so I have no complaints at all at this point. They seem to take good care of her. So far, it has been great. They're very friendly. They always reach out if there are any issues or concerns, so they've been very good about that. The condition of the place is very nice. It's very inviting there. The staff has been very accommodating and very caring. They seem to take individual care of each person to get to know them and find out about them. So it's been a great experience. Regarding activities, even though my mother may not understand them, she does participate in them. They do a lot of activities, and she does the best she can. And when I was checking around, the value for money was very comparable to everyone else, even a little bit less expensive. And it seems to provide all the same amenities and care. But my mother doesn't take medicines or anything like that, so she is on a pretty easy care level scale. So it has been very positive.

Joann

I visited Ivy Park at Laguna Creek. The rate is too high and I got a call from them telling me that they went down on the price but I don't know how much. It looked wonderful. Upkeep and maintenance were great. I don't have anything bad to say about the place, the people, the looks, and the rooms. The staff was great. They take them out. It has some amenities. The food was good.

Provider Response

Lorie

Ivy Park at Laguna Creek was a beautiful facility. It was very well-kept. They made good chocolate chip cookies. Those were the best cookies I've had in a long time. They had a lot of activities, but the residents lived in cottages with 15 or fewer residents. That's where they eat their dinner and all that kind of stuff. It doesn't give the residents enough choice in who they can form friendships with. In a larger facility, you have many people to choose from and get to know, but in this community, it seemed like most of the stuff happened within your cottage of residents. What if you're not thrilled with any of those 15 people? So that was a downfall. I prefer a facility that has more access to other residents. I only saw the person who gave me the tour. The whole place was really like "Where is everybody?" So I wasn't able to see the workers in action with the residents. It just seemed like there wasn't as much interaction between staff and residents.

Provider Response

jack

interactions with office staff is minimal, food is bad facility overall is fairly good.

Provider Response

Maria Elena

It was small. It's nice for people who want that. The person who helped us was good. He did a good job explaining a lot of things to us being the first place that we visited, so it was very helpful. The other places gave a sense of being in a hotel, but this place is more like a house.

Provider Response

Pat

My husband is here. I've been pretty satisfied with them. They're doing a pretty good job. He's not easy, and they've been very nice. It's a beautiful place and very clean. He moves fast and he can't see, so he tends to fall and do other things, but they're figuring him out and he's only been here since Friday night. Security is very tight. Every time you go out and in, you have to wait for somebody to come to the door or put a key in and open the door for you. It's very secure and that's a good thing. They have pretty good food. They cut all the meat up into little cubes, so it's easy for him. The lady that does the cooking is excellent. I met her when I was signing all of the paperwork and going through everything and all the people in charge of different things came into that meeting and I got to meet all of them. The facility is gorgeous. They were doing an activity in that room when I was in the meeting. Everybody that was in that room was smiling and having a good time and they were involving all the people.