This location is central for access to shopping and medical facilities. Staff are friendly and seem to care about the residents .
The kitchen management is abysmal. The food is terrible. I observed a “pork chop” that seemed to be more like a piece of spongy fake meat covered in gravy. The fees are high so am not sure why they can’t provide basic real food. The dining room is staffed with caregivers instead of food service staff and the kitchen is chef-less.
It appears the practices in the kitchen and dining area are unsanitary. Tables are not washed completely between meals. Unused silverware is not changed after each meal. Maybe Surpass can get a handle on managing the kitchen and dining area so that residents are provided with basic healthy food which is what they are promised in the Holistic Approach in the sales materials.
There was an outbreak of stomach flu and I wonder if it wasn’t food poisoning due to mishandling and unsanitary food practices.
The rooms are spacious and the facility is generally clean and pleasant.
Provider Response
Thank you for your feedback, this is how we grow and get better. I can share with you we have just hired a new executive chef to replace the outgoing chef who was promoted. We utilized the universal caregiver model at Mariposa Point of Surprise. Our Caregivers care for our residents with a positive attitude and engulf our residents in love! They are with our residents 24 hours a day and care for all aspects of their day including meal time.
