Mountain Valley Regional Rehabilitation Hospital

JJ70

I stayed here after a recent hip surgery. It came highly recommended and I was glad to go and start my Rehabilitation. My enthusiasm lasted about an hour, my other hip was fractured during the gurney to bed transfer, and once they diagnosed the new fracture all they did was put me in a wheelchair and work my arms. My nurse told me not to bother trying to sue them over the fracture because they would blame it on me saying I had a condition that caused the fracture. I looked on my paperwork and sure enough they put on there that I have Osteoporosis, which I don’t. They clogged up my IV line because their facility is to cheap to use the proper medications to keep the lines cleared. Then they almost damaged the IV trying to physically squeeze it to get it to work again because they did not want to use the expensive medication to clear out the clogs they caused. I saw two other patients in my hall get dropped or fall on the floor. They brought the wrong medications or never all the right ones every time they came to my room. The nurses openly complained about having to many patients to care for. They assigned two patients to one Physical Therapist, the majority of my time there, so half your time was waiting for them to finish with the other patient. If you had to go to the bathroom they would help you get to the toilet than take 20 minutes or more sometimes to help you get back to bed. They told me they ran out of my medications and other medical supplies and had me bring them from home. I found out later they try to do this so they don’t have to pay for your medications while you are an inpatient. They constantly got my food orders wrong. I could go on and on, this facility is terrible. Do not let yourself or your loved ones stay at Mountain Valley Regional Rehabilitation Hospital, its awful!

Jamen

They were very professional at Mountain Valley. They were staffed 24-hours and had very good rehab for my mother. She had fractured her hip and was 94 at that time, so she was a very reluctant patient. She did not want to do anything, but they really worked to get her to work on improving her balance and all that. They were very professional and very modern, and it was great.

Gregg724384

My dad was in Mountain Valley Rehabilitation. They overdosed him with stool softeners and pain medication. He had a hip operation so, of course, it hurt, but he was very confused and disoriented with the pain medication. He had such bad diarrhea because they were giving him stool softeners the entire time. The rooms were amazing. They were like a palace as compared to the other place he had been. The people were great. Everything was great, except the stool softeners and the pain medications.

Kate19

My husband was in Mountain Valley Regional Rehab Center twice. The first time was for the open heart triple bypass, he came home for a while, and it had to be opened up again because there were severe infections. A couple of times, he thought that he had wound care towards the evening, but otherwise it was fine. The sanitation was good, and it was a good choice for the food from about two entrees per meal. The staff was very efficient and well-trained including the physical therapist.