Glassford Place

First of all I visited this facility earlier in the spring before the Covid outbreak, because i have a family member living here lets just say its not at all what i expected. The caregivers were very pleasant, very nice, polite, professional, but looked overtly worked. On the other hand the office staff was terrible. The nurse was unprofessional, lazy, and did not know what was going on with any of her residents care; including my family members. The executive director was always on vacation every time i needed to talk to him. I saw that on more than one occasion the sales lady was very snooty and demanding to the caregivers. The food was terrible I have never been someone to complain about food, but it was horrible. And when it came to cleaning the cleaning lady did not do her job properly and thoroughly. I would have to come in once a week and clean for my family member, because they would complain that their room has not been cleaned. This place has potential especially because they have really goodhearted caregivers that actually care about the residents. However, the office staff does not seem to acknowledge that there caregivers are struggling to provide the proper care because they are overtly worked.

My husband stayed at Glassford Place. There were quite a few activities, but most of them had to do with either religion or music. I ate there three times myself and the food was not good at all. The staff was friendly and helpful. It was a small place, and there weren't very many residents. Most of them had more dementia than he did, and he didn't care for that at all. They wouldn't let him go out and walk around outside. They kept the doors locked. When you came in, you had to put in a code to get the door open, but they didn't give any codes to the residents, so he wasn't allowed to go out without me or one of the staff members letting him out. They had a big courtyard which was pretty, and they could go out there and sit down, but they couldn't go out and just walk around the building. The facility was always clean and there was a lot of light in there.

My sister is in Glassford Place and settling in very well. It's a nice size and completely a memory care facility. It's locked down on the outside with access to a courtyard in the middle, so my sister is able to go outside. The place is small enough that it's very personal, and not so big that my sister could get lost. They have a place for exercise, computer room, and TV room where they have movies. They do all their laundry for them if they want or they can do it themselves. There are a lot of interactive classes like singing and a lot of entertainment. The staff is very friendly and helpful, but sometimes when I go there, it's hard to find somebody. Other than that, they're really good. The food is a little bland but the really good thing about it is that if my sister doesn't like what they're serving, they're happy to make something else.

My brother-in-law was in Glassford for a month, but then he had to go into hospice. It was a nice place, the people were very good, and it was pretty clean. They were very attentive to him. They had 40 people there, and it was all one floor, which was kind of modern. His room was very comfortable and had a TV, and it was private.

I think Glassford Place was in the middle of reorganization, and they have recently been taken over by another company. My mother did not have the help she needed. They said they cannot do any more than they are doing. It was clean and did not have any bad smell. The dining room and the common areas were nice. They had a cook who was very stubborn with my parents at first. They have a restricted diet and these people did not treat them very well. Their dietary needs were not taken care of until my mother made friends with the cook. They were trying to accommodate her, but they do not know what to do with the kind of food that she could eat. So that was a big disappointment. I have tried their food, and it was awful. My mother could not use her computer when she was there. There was always something wrong with their internet system, and they do not have cable TV. She was unhappy there and was anxious to get out. I think they have to improve on their food and their level of care, or they should be lowering their rate.

This is a 39 apartment facility that does all 3 levels of care. They have studio and one bedroom apartments with partial kitchens.The grounds are well maintained and the building.All apartments are handicapped equipped with an emergency systems. They offer housekeeping and laundry services. There are three meals a day and snacks served in the common dining room The menu has some variety and the food is good. They have a common living room with fireplace,alcove areas to sit, and a beauty parlor. Also a computer station and whirlpool. They have a full time nurse and hospice and home health comes in. They have a house doctor who comes in. They transport to appointments. All caregivers are certified and they have an activity director. The staff is very nice and caring and the atmosphere homey. They do a lot of on house activities as games, movies, exercises, parties, and musical entertainment. They do lots of outings as shopping, plays, concerts, restaurants, casinos, and cultural events. They have a central courtyard with shrubs and flowers. They have places to sit and walk as well as a patio. The big thing here are the bird feeders. This is not a fancy resort community but it is very nice.

My husband has been there for 4 months and the care has been loving and creative. The food is excellent and the staff calls everyone by their first name and tries to keep them busy. This is an assisted living home with those with Dementia and physical difficulties.

The facility was more "home-like" than an institution. The environment was very comfortable and homey. Their was not much in the way of organized activities apparent. However, the residents seemed to get more individual attention from staff members. A staff member between her duties assigned her, whenever she had a free minute or more - would spend the time conversing with a resident. She would encourage the resident to tell stories about her past and her experiences. there would be interest and attention paid by the staff member as if she truly enjoyed remenishing with the resident. They both had smiles on their faces. It was a pleasant relaxing atmosphere present throughout the place.