Brookdale Chandler Regional

Johnny

I went to see Brookdale Chandler Regional. They were so short-staffed, they had to get some guy that didn't know what he was doing and took me around, which I understand. But it was just too much like a nursing home or a medical center, so I was turned off by that. And then they didn't have enough staff to show me around so they probably don't have enough staff to care for their people properly. So I said no to Brookdale Chandler Regional. I saw a room, they were nothing to gawk over and they just looked more like a hotel room or a hospital room. If you need more help, like moving around, or if you had a lot of medicine, this place might be better for you because it's right by the hospital. Other than that, I didn't care for it. I saw a lot of people eating at the time I was there.

Provider Response

Brenda

Brookdale Chandler Regional was very nice and clean. The people were very nice. The staff was very knowledgeable, very sweet, and answered all my questions. It was perfect. They have lots of activities to do. The dining area was very nice. I would recommend it.

Robert

Brookdale Chandler Regional was a very nice facility. The woman who I toured with was very helpful. I liked this facility very much. The staff was very professional and friendly. I looked into the dining room, and it was very nice. The facility was very clean and very appealing. I would recommend the facility because of the different levels of care that you can get. It's more of a menu-type thing, which is good because, in some of the facilities, you have to pay for stuff that you may or may not need.

Patricia

My friend has moved into Brookdale Chandler Regional. He likes the friendliness of the staff there and their helpfulness. It's a very comfortable environment. It kind of encourages people to get to know each other. The facility is very nicely maintained. It's very comfortable looking. Everything's on one floor as far as I could tell, so it's easy for the residents to get around and many of them are in wheelchairs. The facility is very attractive. I haven't heard anything negative. He said the food is good. He seems to be getting what he needs.

Carol

My mother is in Brookdale Chandler Regional. They have been very, very helpful. She loves it there. She likes the food, the room, and the people. It's just a shock to me. They have a beauty shop, which she uses on Wednesdays. She's always done that. She's legally blind and can't hear very well. She can't read in the library, but she has an Arizona talking book that she listens to. She has her choice every day of three meals and she likes it. Activities are a little limited for mom because she can't see and doesn't hear well, but they had a welcome luncheon for her. They also have concerts where someone plays a musical instrument or sings and they bring the people down into the foyer right where you enter there and they'll serve them. One day, she had a little plate of veggies and pretzels and dip, and she enjoyed that as well. I'm sure there's a lot more to come, but she hasn't been in there that long. We're in Arizona and I took her outside one day, but it's just too hot. We look forward to doing more of the outdoor areas in the fall and winter. The nurse and the PA that comes to visit for her primary care call me after every visit. My mom is very picky and when they came in to do her room a couple of times, she said they did all the floors and they even wiped down walls. She was impressed.

Cindy

My parents moved into Brookdale Chandler Regional. We're real happy with the place. It's real clean and beautiful inside. The food seems like it's really good, and they are caring people for dad and my mom. I'm very happy with my decision. We have dined, and it was very good. It was real clean, and my folks enjoy the food. I think the only thing that was maybe lacking was I would like better communication. When I write and ask questions, you have to really wait a while or write again. You get the information, but you do kind of have to wait a little bit. My folks can't really do that much, so I don't know anything about activities. I know they offer them. They offer lots of things for people who are more active. What won me over was this is a larger apartment than the others I saw. My mom and dad are moving in together, and I needed a little larger bedroom space so they could be together. That's really what won me over was the size of the apartment. They really needed more room. Since they were pretty equal in price and cleanliness, I went by the space that they offer.

Christine

We went to Brookdale Chandler Regional in person. We talked to the head director there, and she gave me and my sister a quote of what it was gonna cost to get Dad in. When we told her my brother would be handling the finances and my brother called her, she quoted him $2,000 more than what she quoted my sister and I, and nobody likes that. There were hidden fees I guess. We went in, we did the interview, we did everything except pay the extra $2,000 to get him in. They're very friendly, very clean, and very positive. It looked like a great facility. They do the activities in a room, and they were just getting back to that because of COVID. The dining area was closed. The staff was very friendly and very good. It's an extremely clean facility.

Susan

I toured Brookdale Chandler Regional. I thought it was very good. The lady who took us around was very informative, she answered all my questions, and she was willing to go out of her way and show us everything we needed to see. The community was lovely. It was just very clean, the staff was very friendly, the rooms were nice, and it was overall a nice experience.

Visitor01

Brookdale Chandler Regional was a nice facility, and I don't have complaints from what I’ve seen. It seemed to be a well laid out community. The staff seemed to be nice, and the rooms were very nicely appointed. It seemed updated and modern. They had a library and a social room. The facility was attractive and in good shape. They weren’t able to accommodate my brother, but the staff tried to find alternatives.

Luann

Brookdale Chandler Regional was very warm, comfortable, and very clean. The people were very friendly. I did not see that many activities. I went to the dining area and it looked very nice and very appetizing. The amenities were all that we would be interested in. They even had their own library.

Linda118861750

Brookdale Chandler Regional would be my first choice. I liked the facility; it was bigger than the other facilities that I visited. They all offered basically the same thing, but this one was a little bigger, and that’s why it would be my first choice.

LJ2

I was very displeased with Brookdale Chandler Regional (formerly Horizon Bay at Chandler). The workers did not clean the place properly during the four years that my father was there. He had a two-bedroom with a companion duty, and I would have to go in on a number of occasions and clean the place up. It wasn't vacuumed properly and wasn't dusted. The laundry was not taken away, and my father had an incontinence problem. It became a real issue, because nobody could come and get the laundry and get it out of the room, so there would be a urine smell. They would just let his clothes, sheets, and towels lay there wet, and I was not pleased with that at all. I was not pleased with the director, because he did not address the issues; nor was I pleased with the nurse, because she kept telling me they'll take care of it, and they never did. The experience there was one of frustration. The food was good, though, and the property itself was well maintained. They had it all refurbished during the period of time that my father was there. They re-carpeted, and they painted inside and outside of the facility. They should just make sure the staff is doing their job. They were giving my father his medicines, and it wasn't by a nurse; it was by a caregiver. I was a little upset about that because my father could've been taking somebody else's meds and causing another problem.

Provider Response

Kathy107746250

Brookdale Chandler Regional was very clean. It was nice and quiet. The staff was very good and very kind. They gave lots of information. The apartments had bedroom in pretty big size, a living room, a kitchen, and laundry. The dining area was clean and really nice. They had lots of activities for people and had lots of things to do. They had like scrabble, puzzles, and a pool table, and they had all kind of nice stuffs.

Caring91872250

My brother is in a Brookdale facility (Horizon Bay at Chandler) in Chandler, AZ. I have visited this place prior to it becoming a Brookdale a couple of years ago, and I wasn't impressed with it then. So when it came up again that I needed a place for him to move to -- and after Brookdale had acquired the facility -- it is totally different. It looks very nice, it is nice and clean, and the staff is great and very helpful. My brother is very happy with the food and with the chef, which is very important for him, and the dining environment. When you walk in, it has more of a hotel environment where you go into the lobby, which a lot of them do now too, but it just has a warm, welcoming environment. I am a little more impressed with the activities too because it is not just your typical crossword puzzle or some of the stuff that they normally do. They have trivia, they have a social hour on Fridays, they have somebody that comes in and does kind of like the karaoke thing, and they have activities for physical fitness, but for me, it is not just your typical stuff.

Clara4

They are all very friendly and helpful in anyway they can.

Doris20

The services I receive are excellent. The meals are nutritious and very good. The staff have been very kind and considerate. The programs have been very rewarding. I am most happy and pleased with everything.

Jobo

When my aunt and I started looking for a place for her to live Horizon Bay was the second place we checked out. When I went to see if Horizon Bay would be a place we would consider. I met Heather who is in sales. I instantly felt at ease and knew this was the right place for my aunt. Cynthia, the nurse became my aunt's friend immediately! She told me that she felt that Cynthia really cared and would take the time with her whenever she needed her. My aunt gave her a nickname "The Ridge Runner" because they were both from the same place. The caregivers (not sure if this is the correct title) but my aunt became attached to one specifically, her name was Tracy. In fact she told me that Tracy was her personal caregiver. I explained to my aunt that they take care of all the residents. She smiled and said "well she sure makes me feel like I'm special". To me that was just how most of the staff were. Marylou, the med tech was also one of the staff that she was very close to. Horizon Bay certainly has wonderful employees!

Vern1

I like Horizon Bay – Chandler because they had a beauty parlor and they have a restaurant wherein you can order a restaurant-style food so my aunt can have a variety on their menu. They had a unit on the ground floor which has an access to a private patio and that is very nice. The location of the facility is also close to the hospital or to other doctor's offices. Another important thing is that it had a kitchenette as well so she could do a little bit of her own cooking if she wanted to.

Caring74814450

Horizon Bay Chandler's location is fine because it is near the hospital and it is also fairly close to my house. It looked quiet when we visited. They didn't seem to be doing much that day and people were just watching TV, maybe because it was the holiday when we visited. It didn't seem as active of a facility. The facility is a two-story building and it looks okay but I think it would be confusing for my husband to have to take an elevator up or down. It is nice-looking but I just don't think it would be a good facility for him. We did look at their apartments and they were fine. I think they were of comfortable spaces too. We didn't have anything negative on that. Overall, the facility was nice-looking and its environment was homey; I would like to go back and see if they have more stuff going on during the normal week.

Barbara74632550

I like Horizon Bay. It was in my top 2 choices. The thing that I didn't like about it was that everything seemed to be in one building so you would never go outside. Their rooms also weren't big enough for me. They did have activities like going out of town or going to places. Food was fine and the cleanliness of the place seemed okay. I can't see very well but my daughter who was with me at that time didn't complain about its cleanliness. I would suggest though that they have larger rooms.

Caring74960350

Horizon Bay Chandler was a very large assisted living facility. It was a lovely place like a big hotel. However, I didn't think it would suit my husband's particular needs. He just needs too much assistance for that type of place. It just doesn't have the care that I know he needed. They have like one caretaker for ten people. However, the apartment they showed me was very nice and their staff was very nice as well. They also have activities for their residents.

John72459150

The staff was satisfying at Horizon Bay. However, it wasn't as clean as it should be and their rooms were tiny.

Miller1

I would give Horizon Bay a low rating because they are so overrated in that they are charging far more than what their grounds, their rooms, and their amenities are truly worth. Their staff are nice and pleasant, but they have an almost sorority girl kind of attitude. Their studios are the smallest rooms I had ever seen in my life and it is coming under $2100. After going into one of their studios, all I want to do is get off the property. I'm not claustrophobic but I got so claustrophobic in there. It was ridiculous. You can't even turn around in that room if there's furniture in it. It has a small refrigerator, a miniature top loading washer/dryer and one short rod for all your clothing. I just said to myself, "No way, Jose!" They do have a centrally located laundry room, which I did not like, because I still want to do my laundry.

Provider Response

michl

Horizon Bay was older. The carpets in the hallways are stained. But they seemed fairly well staffed. I saw more residents out and about there. The rooms were nice and kind of everything you would need. The grounds were nice, too. However, they didn't have memory care unit which I was looking for. But they had a lot of other services that seemed really convenient like full-time physical therapy.

kirstiemcgillycuddy

The facility seemed clean and personable and the residents ranged from very active to completely bedridden. The residents were friendly and kind for the most part, more excited to talk about their life and families rather than the amenities within the facility. When serving dinner, the fare seemed to be adequately edible and nutritious. I did not hear the residents complaining at all about the food whilst in earshot. The common room for our Christmas program was large enough to accompany most of our choir and a great deal of the residents and the staff seemed cheered to have us there. I can say that this experience was a fine one and nothing about the facility stood out as improperly cared for, unsuitable for senior living or otherwise in any way. Being a facility in the middle of the desert, the grounds were well suited for the environment and adjusted so that most could enjoy the outside views when called upon.

Christina2

I thought the staff was very nice and helpful. They were well informed about the amenities offered there and answered all of our questions fully. The facility was clean and organized. The people that I talked to who lived there stated that they were happy there and that the staff was considerate and kind to them. I thought the rooms and accommodations looked clean and comfortable. The food provided looked appetizing and the people living there seemed to like it. There were quite a few activities offered that my grandparents were interested in. The grounds of the facility were well kept and inviting. This was a big plus for us because my grandparents enjoy being outside when the weather is not too hot. The rooms were smaller than we would have liked them to be since my grandparents have a lot of personal items that they value and would want to keep with them there. Our overall impression of the facility was that it was a nice place to live and would be a good fit for my grandparents.

k. ashraf1

Mary loves the place. I liked how the receptionist was so nice, and helpful as well. Mary told me that she is taken care of, and she loves who takes care of her. I am glad to hear it.

Diamond991

I have only been to one other assisted living facility when I went to visit my friend at Horizon Bay Assisted Living last month in Chandler, Arizona. Before I arrived at Horizon Bay I couldn't help but recall the details of my experience a number of years ago at a assisted living facility I visited in Gilbert, Arizona. I was not pleased with the manner in which it was operated as well as the way the resident rooms looked. So when I went to visit my friend at Horizon Bay I was pleasantly surprised and relieved to see such a beautiful facility. When I pulled into the parking area, the bright and well manicured landscaping was beautiful. There were plenty of places to park with many very close to the main entrance. When I entered the main area I was immediately greeted by the receptionist who asked if I needed any help with getting to the residents room that I was there to visit. She also offered to bring me something to drink after she walked me to my friends room. I thought this was a very nice touch, much like you expect when visiting a friend at their home.As the receptionist walked me down the hallway to go to my friends room, I was pleased with how nice they are decorated. The choices of paint colors, wall hangings and accessory decor was done with a decorators eye. All of the rooms I passed were quite impressive with how large they are as well as the way each of them are professionally decorated. The residents who I saw in their rooms and passing me in the halls seemed to be quite happy, with a number of them on their way to different activities.I was most impressed with how all of the staff members I saw and met were so welcoming, approachable and helpful. I could tell they were genuine and that it was not just a front.I had a wonderful visit with my friend who expressed she was very happy with the decision she made to choose Horizon Bay.

missmotorhead

This facility was very clean and had such a classy look. You walked in to a beautiful and serene foyer with a greeting desk where you sign in. The receptionist always had a smile on her face and it was very easy to sign in and out, once you had been there. As I walked to my father's room, I could see how well maintained the facilities were and how clean. Each room had nice decor and amenities. The beds looked large and comfortable. The TV's were not up to date as far as HD technology but they worked. There was cable TV offering numerous channels and each bed had it's own direct phone line. The staff was efficient and competent, again walsyw ith a smile. It can be very difficult to maintain a sunny disposition in this environment but the nurses did very well. They were very responsive when called or if questions were asked. If they did not know the answer, they would find it for you. And they had unlmited patience with their patients. They made every effort to make me comfortable while visiting, allowing me to use their fridge to store ice cream or goodies for my dad. When I checked him out, the nurses gathered and presented him with a certificate for funniest resident. It was an easy stay for him.