I chose Brookdale Chandler Ray Road for my mom because its very close to my home. I also like the aesthetic of the facility. It wasnt fancy and didnt feel like we were entering a country club, which is not my mothers aesthetic at all. She has been there since March. They seem to be very interactive with activities. I would recommend them. The director and the wellness director are very knowledgeable and willing to work with you. Theyre great to work with, very communicative, informative and fair. They wont push unnecessary amenities or treatments on you if your loved one doesnt need it.
2800 West Ray Road, Chandler, AZ 85224
Call
(800) 385-2527
Reviews of Brookdale Chandler Ray Road
Assisted Living Reviews for Brookdale Chandler Ray Road
May 07, 2019
I am a friend or relative of a current/past resident
November 09, 2018
I visited this facility
Brookdale Chandler Ray Road was nice. The lady I talked to who showed me around was very knowledgeable, nice, and we talked for quite a while. The place looked comfortable, and the residents can go around, and there were many places where they could sit. They had a nice outdoor area, it was really nice. They still have this hospital kind of feel, maybe because people are sitting around in wheelchairs and stuff, which is to be expected. But it's a nice place if you want to do that.
November 04, 2017
I am a friend or relative of a current/past resident
Where do I begin?? I wouldn't send my dog to this Facility. Regretfully I was lured in by their FAKE CARING ATTITUDES and lies as to how well they would care for my mom. Her first night there, she fell and ended up with facial bruising which looked like she had been in a serious auto accident. After that hospice sent her to Serenity Hospice to regulate her medicines. She was gone for a few days and never experienced a fall. Upon returning to Brookdale, we received a call in the middle of the night that my mom had AGAIN FALLEN and split her head open and was at ER in Chandler. After this incident she returned to Brookdale from ER and we hired someone to sit with her all night @ $22/hr for 12 hrs/night, for a week until which time we could locate another facility. We ended up finding a FANTASTIC home for mom where the Caregivers actually CARE for the residents! It's a shame that a place like Brookdale Ray Rd can remain in business considering the treatment of the residents needing specialized care which they said they could provide. My mom ended up with a stay of approximately 10 days and now we are being sent bills from the COLLECTION AGENCY demanding $3700.00...........we have made many attempts to resolve this with HEATHER, but to no avail. Please think twice before sending your loved ones to this awful, awful, awful FACILITY
February 25, 2016
I am a friend or relative of resident
My grandmother was a resident. Clean facility but staff turn over is faster than you can remember their names. Twice I found Granni soaking in her urine and neglected and because of low hearing, the staff ignore even trying to communicate with her, I would not recommend this facility and don't listen to the empty promises the marketing folks make to suck you in because they don't deliver.
January 19, 2016
I visited this facility
Brookdale Chandler Ray Road was a smaller facility. I liked all of the Brookdales and didn’t have any problems with any of them, actually. They were all fantastic facilities, and I would have chosen any one of them.
August 07, 2015
I am a friend or relative of resident
Brookdale touts itself as a place of caring and family however they failed to either for my 98 year old grandmother. Twice my family members found her in dire situations, once on the toilet and once of the floor. We don't know how long she was on both screaming for help. After falling she became ill and was taken to the hospital, after which she was admitted to hospice care. Although Brookdale gave us a prorated rate on the month in which she entered the facility they did not return the favor for the month that she left the facility. She was in Brookdale for less than 30 days, yet we were stuck paying $6,800. They come on as loving, sweet and genuinely caring and in the end they are corporation where your loved one is just a name with money to fill their bank accounts. There is no compassion or understanding and we generally felt there was also a lack of care for our 98 year old grandmother. I would not recommend this Brookdale or any Brookdale to anyone looking for assisted living care.
Provider Response
We appreciate you taking the time to share your experience and hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your concerns in greater detail.
March 31, 2015
I visited this facility
We went to visit a couple of the Brookdale locations. The ladies that we talked to that were showing the facility were very nice. The facility is very nice. I would not complain in the way that they look, but the room was a little small. My mom felt that she was more confined. When we went, people were just sitting in their wheelchair, and there wasn't a lot of movement. They did have a room available. It is still more like a hotel kind of facility, but it was more wide open and a little bit roomier. The room felt very small -- almost like a hospital room. But beside that, I like it. It looked clean, well-kept, and maintained. The people at the door were friendly. I did like that the people who took care of the residents there are friendly.
Provider Response
Thank you for visiting and taking the time to share your thoughts about our community. We realize that our rooms are smaller than many expect. Most of our residents are downsizing, which can be a difficult transition. Residents do not need as many items in our setting, as we provide many items and activities!
February 11, 2015
I visited this facility
My visit at Brookdale Chandler Ray Road was OK. If somebody was interested in their units, I would recommend this place. It was a fine property. They answered my questions. They gave me a very nice tour. The facility looked pretty good.
April 21, 2014
I visited this facility
I toured Sterling House, and that's the one we really liked. The staff seemed to be really caring, nice, and helpful. The living accommodations were really personable and comfortable. When we toured there, it was actually lunchtime, and the food was good. They also showed us their activities and what they do. They had a beauty shop, and there was an outside area, where they could walk, if they wanted to walk for a while
February 28, 2014
I visited this facility
From what I could see the sanitation of Sterling House of Chandler seemed fine, but they just didn’t have the kitchenette and the private patio access that we would like for my aunt. The staff who toured me around the facility seemed nice. Overall, I thought the facility is okay and I do not see why I should not recommend this to others.
February 10, 2014
I am a friend or relative of a resident
The care Denise provides my mother has given me a huge sense of relief and calm. I have great confidence in her abilities and trust her judgement completely. She is an amazing nurse and I'm very grateful she is a huge part of "Mom's Team".
January 27, 2014
I am a friend or relative of a resident
The care Denise provides my mother has given me a huge sense of relief and calm. I have great confidence in her abilities and trust her judgment completely. She is an amazing nurse and I'm very grateful she is a huge part of "Mom's Team".
January 23, 2014
I am/was a resident of this facility
Caring staff, very professional. We're always notified of any issues.
January 05, 2014
I am a friend or relative of resident
My great grandmother (96 years old) lives here. We moved her here last year after a few bad falls. It is amazing. They have nurses 24/7 and they check up on the residences often-even while sleeping. They have activities and field trips. It's really amazing. Family is welcome anytime of day or night. They make you feel very welcome. They also know my great grandmother by name and what she enjoys doing and so on. Great place. I was really worried when she first moved in but it really is a nice place. It's clean and large. Residents have their own spaces also.
December 27, 2013
I visited this facility
I actually like Sterling House. It was a newer facility and I thought it was very nicely set up. The people were very friendly. The one who assisted me and gave me a good tour was extremely nice. I also sampled their food and it was definitely nice. The facility was very nice but I just thought it may be a little too open for my husband and that he might need a little bit more care than they offer.
February 14, 2013
I visited this facility
Sterling House is older, but it was homey. I didn't really see many staff, but from what the tour director told me, they have an LPN 24 hours a day. Although it seemed like the non-medical staff was limited compare to the number of residents that they have. So that was a concern. They made it sound good, but it just seemed like the numbers didn't add up to me. The rooms were very small studio type rooms.
Services and Amenities of Brookdale Chandler Ray Road
Room and housing options
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
- Security Gate
Cleaning services
- Housekeeping
Technology and entertainment
- Cable In Rooms
Health services
- Nurse On Staff: Available During Business Hours
Activities
- Fitness Room
Guest services
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 52
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: AL1885
About Brookdale Chandler Ray Road
Brookdale Chandler Ray Road provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
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