Brookdale Chandler Ray Road

DISGRUNTLED2017

Where do I begin?? I wouldn't send my dog to this Facility. Regretfully I was lured in by their FAKE CARING ATTITUDES and lies as to how well they would care for my mom. Her first night there, she fell and ended up with facial bruising which looked like she had been in a serious auto accident. After that hospice sent her to Serenity Hospice to regulate her medicines. She was gone for a few days and never experienced a fall. Upon returning to Brookdale, we received a call in the middle of the night that my mom had AGAIN FALLEN and split her head open and was at ER in Chandler. After this incident she returned to Brookdale from ER and we hired someone to sit with her all night @ $22/hr for 12 hrs/night, for a week until which time we could locate another facility. We ended up finding a FANTASTIC home for mom where the Caregivers actually CARE for the residents! It's a shame that a place like Brookdale Ray Rd can remain in business considering the treatment of the residents needing specialized care which they said they could provide. My mom ended up with a stay of approximately 10 days and now we are being sent bills from the COLLECTION AGENCY demanding $3700.00...........we have made many attempts to resolve this with HEATHER, but to no avail. Please think twice before sending your loved ones to this awful, awful, awful FACILITY

Provider Response

Desert Flower

My grandmother was a resident. Clean facility but staff turn over is faster than you can remember their names. Twice I found Granni soaking in her urine and neglected and because of low hearing, the staff ignore even trying to communicate with her, I would not recommend this facility and don't listen to the empty promises the marketing folks make to suck you in because they don't deliver.

Provider Response

Linda118861750

Brookdale Chandler Ray Road was a smaller facility. I liked all of the Brookdales and didn’t have any problems with any of them, actually. They were all fantastic facilities, and I would have chosen any one of them.

mthorne

Brookdale touts itself as a place of caring and family however they failed to either for my 98 year old grandmother. Twice my family members found her in dire situations, once on the toilet and once of the floor. We don't know how long she was on both screaming for help. After falling she became ill and was taken to the hospital, after which she was admitted to hospice care. Although Brookdale gave us a prorated rate on the month in which she entered the facility they did not return the favor for the month that she left the facility. She was in Brookdale for less than 30 days, yet we were stuck paying $6,800. They come on as loving, sweet and genuinely caring and in the end they are corporation where your loved one is just a name with money to fill their bank accounts. There is no compassion or understanding and we generally felt there was also a lack of care for our 98 year old grandmother. I would not recommend this Brookdale or any Brookdale to anyone looking for assisted living care.

Provider Response

Brenda103821850

We went to visit a couple of the Brookdale locations. The ladies that we talked to that were showing the facility were very nice. The facility is very nice. I would not complain in the way that they look, but the room was a little small. My mom felt that she was more confined. When we went, people were just sitting in their wheelchair, and there wasn't a lot of movement. They did have a room available. It is still more like a hotel kind of facility, but it was more wide open and a little bit roomier. The room felt very small -- almost like a hospital room. But beside that, I like it. It looked clean, well-kept, and maintained. The people at the door were friendly. I did like that the people who took care of the residents there are friendly.

Provider Response

Robert101595350

My visit at Brookdale Chandler Ray Road was OK. If somebody was interested in their units, I would recommend this place. It was a fine property. They answered my questions. They gave me a very nice tour. The facility looked pretty good.

Caring73465250

I toured Sterling House, and that's the one we really liked. The staff seemed to be really caring, nice, and helpful. The living accommodations were really personable and comfortable. When we toured there, it was actually lunchtime, and the food was good. They also showed us their activities and what they do. They had a beauty shop, and there was an outside area, where they could walk, if they wanted to walk for a while

Vern1

From what I could see the sanitation of Sterling House of Chandler seemed fine, but they just didn’t have the kitchenette and the private patio access that we would like for my aunt. The staff who toured me around the facility seemed nice. Overall, I thought the facility is okay and I do not see why I should not recommend this to others.

Vicki25

The care Denise provides my mother has given me a huge sense of relief and calm. I have great confidence in her abilities and trust her judgement completely. She is an amazing nurse and I'm very grateful she is a huge part of "Mom's Team".

Vicki24

The care Denise provides my mother has given me a huge sense of relief and calm. I have great confidence in her abilities and trust her judgment completely. She is an amazing nurse and I'm very grateful she is a huge part of "Mom's Team".

Caring83861250

Caring staff, very professional. We're always notified of any issues.

Namasgirl

My great grandmother (96 years old) lives here. We moved her here last year after a few bad falls. It is amazing. They have nurses 24/7 and they check up on the residences often-even while sleeping. They have activities and field trips. It's really amazing. Family is welcome anytime of day or night. They make you feel very welcome. They also know my great grandmother by name and what she enjoys doing and so on. Great place. I was really worried when she first moved in but it really is a nice place. It's clean and large. Residents have their own spaces also.

Caring74814450

I actually like Sterling House. It was a newer facility and I thought it was very nicely set up. The people were very friendly. The one who assisted me and gave me a good tour was extremely nice. I also sampled their food and it was definitely nice. The facility was very nice but I just thought it may be a little too open for my husband and that he might need a little bit more care than they offer.

michl

Sterling House is older, but it was homey. I didn't really see many staff, but from what the tour director told me, they have an LPN 24 hours a day. Although it seemed like the non-medical staff was limited compare to the number of residents that they have. So that was a concern. They made it sound good, but it just seemed like the numbers didn't add up to me. The rooms were very small studio type rooms.