Right at Home Madison, WI

Offers Home Care

40 Reviews
Call (800) 973-1841
Right at Home Madison, WI (800) 973-1841
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Reviews of Right at Home Madison, WI

40 Reviews Write a review

Home Care Reviews for Right at Home Madison, WI

October 09, 2019

By Loraine A

I am a current client of this provider

I think they do about all they can right now. I like the compatibility of the person who comes. I like how they have been very accommodating to our needs.

September 30, 2019

By Jean S_11

I am a current client of this provider

They have helped us the most by offering the care to my dad. They give us peace of mind in knowing that he is comfortable. I like the consistency of caregivers and ability to check in with the management. They keep us in the loop.

September 11, 2019

By Anonymous_2449

I am a current client of this provider

Lisa and Cindy are definitely excellent, but the other caregivers need a little more ambition. They got less enthusiastic as the month went on. I had a total of five different caregivers, and only one of them was consistently late, like a half hour.

September 09, 2019

By Judy K_2

I am a current client of this provider

They give me more time to get out and get to the grocery store. I have more personal time. They are easy to work with and are very nice, knowledgeable people.

August 22, 2019

By Marie S_7

I am a current client of this provider

It makes life a lot easier for us 90-year-old folks. They need to notify me of change.

August 15, 2019

By Joe L_11

I am a current client of this provider

They get her out of bed and change her diapers. They hire good staff and are good at communicating with me. They are great with my mom.

July 12, 2019

By Jesus R_1

I am a current client of this provider

I need help with sweeping and doing my laundry, and they help with that. They do what I need when I need it. I like when they help me with my shower.

July 12, 2019

By Nedra S

I am a current client of this provider

They provide consistent caretakers. She is very aware of the needs of her client, responsible and responsive, a good communicator, and takes protocol. It is a mixed bag because we have great experience with the caretaker, but the agency has room for improvement.

July 12, 2019

By Mike P_2

I am a current client of this provider

Our caregiver is able to provide quality care. They are flexible.

June 20, 2019

By Stan H

I am a past client of this provider

I tried to be diplomatic, and word everything right, I did not want to be confrontational I wanted them to be comfortable and I wanted to offer suggestions. They were hired because I am unable to care for myself the way I like, so they had their people basically clean my apartment and wash my clothes, it was house keeping. For a long time about a year and a half the service was excellent. Then the person that was doing the cleaning was given a desk job and they claimed that they had a wonderful lady who was going to do a good job and she was so bad. I was ready to throw her out. She was completely incompetent and then they brought another young lady and she was worst than the first one, and I did not think that was possible. I was looking for someone else at that point, a different company and I found one. I got a call from the owner and she said that I was nitpicking about the cleaning. First of all it is my apartment and my clothes, my possessions, and she did a crap job and I have every right to nit pick it is my money that paid her. I had every right to nit pick and all I wanted was a decent job of cleaning and a decent job of help and care. I find things after they leave and I found three pairs of my under shorts stuffed inside out in a ball in my drawer. The girls were barley out of high school and they acted like they were still in high school. If it was possible I would go negative on the rating.

Provider Response

We are sad to hear this feedback, as Stan was a client for many years and we enjoyed our time with him. It is true, that one of his primary caregivers, was promoted to a new position and no longer able to work as a caregiver. In positioning new caregivers, we placed caregivers best matched to the custom care plan. Unfortunately, the connection to the previous caregiver could not be replaced, and our attempts to position someone new were not successful. In the end, we agreed that our continued services were not to the benefit of him, which is our top priority. We wish Stan all the best in his health, well being and continued care services.

June 18, 2019

By Jeannie K_3

I am a current client of this provider

They help me. They will take me to the doctor or anywhere I need to go. I like that they do what I need to have done personally, as well as with cleaning my house.

May 15, 2019

By Tom B_2

I am a current client of this provider

She helps me get cleaned up, change my clothes, chores and helps clean out the refrigerator. From personal experience, I have her here once a week for about three hours and she has always been extremely helpful.

May 15, 2019

By Anonymous_127

I am a current client of this provider

The most helpful thing that they do is take care of me. I like that they are on time and they provide good care.

April 11, 2019

By Keith W_1

I am a current client of this provider

I use them to get ready in the morning. I have another CNA and whenever she's done, they are my back up. They're easy to work with. They're a little bit smaller than the other agencies. It's easy to get a hold of them on short notice. A lot of times, I need help when scheduling for an emergency and they are available.

March 08, 2019

By Teresa M_4

I am a past client of this provider

The caregivers were good at their job, but they had poor interaction with people. They seemed bitter. Other people should just hire somebody else. The one girl that they got is laid hands on my granddaughter.

Provider Response

We understand how important family is, and they are a constant part of the work we do. Multi-generational families are a great asset to our clients, who are able to live and connect with their loved ones on a daily basis. That being said, the safety of our clients, their family and our caregivers is always of the utmost importance in the care we deliver.

February 08, 2019

By Anonymous

I am a current client of this provider

They need to have consistent caregivers. They need to improve their communication with their office and clients.

January 14, 2019

By Kathleen "Kay" K_1

I am a current client of this provider

The impact came from my caregiver and she is awesome. I like everything. They are wonderful people. They are reliable and caring.

October 10, 2018

By Gerry D

I am a current client of this provider

They make life a lot easier. I like that they are very friendly and that they help around the house.

October 08, 2018

By Barbara V_1

I am a current client of this provider

They can have more availability to make it easier on me. I like there responsiveness.

September 18, 2018

By Roger S_8

I am a current client of this provider

They have made my life easier in a few ways such as by giving him good care and companionship. I like that they try to give us the same person. That is easiest to work with because Roger has dementia.

August 29, 2018

By Priscilla W

I am a current client of this provider

They help me with my bills. I like it because it helps me with the billing to get my toenails clipped and all.

May 21, 2018

By Beatrice R

I am a current client of this provider

I think it makes my children's lives much easier because they have someone checking on me. They changed over my caregiver, and I like the new one that I have.

April 19, 2018

By Edward L

I am a current client of this provider

They help me out with my loved one and they ease the pain from me. It's a good thing. It eases the stress and strain. They help me with the laundry, feeding, and moving around.

March 26, 2018

By Christine S

I am a past client of this provider

They need to screen their employees to see if they can do the job. If I had someone that could run errands for me, someone that has a car and could drive places for me, it would help.

March 23, 2018

By LeRoy & Joann F

I am a past client of this provider

Right at Home was very caring and they did a good job once we got things in line with the long term health care. They should have had a younger care provider because she was in poor health herself. She was a dear lady and very nice, but couldn't do a lot of things that I couldn't do.

December 06, 2017

By Roseann W

I am a current client of this provider

I am very pleased with Right at Home because they satisfy my needs. The caregivers help keep my house clean and that makes me feel like a better person.

December 06, 2017

By Clifton B

I am a current client of this provider

Right at Home has a high turnover rate for their caregivers, but the caregivers are really nice. Right at Home has been able to help me with the cleaning of my home and things I cannot do myself.

November 08, 2017

By Shirley D_5

I am a current client of this provider

We're very happy with the service they have provided. We have a person who is very considerate. Our caregiver helps out with morning showers and changing bed sheets.

November 08, 2017

By Mark T_2

I am a current client of this provider

I like the personalities of the people from Right at Home and their philosophy about care. They have a really good first assessment process. The services from Right at Home mean that I don't have to worry while I am out.

October 11, 2017

By Anonymous_1488

I am a past client of this provider

I would tell a friend that Right at Home is friendly, on time, has very good care, they are very attentive, and they do what they say they are going to do. Right at Home helped me tremendously and filled my need.

May 21, 2017

By valleygirl4654

I am a current client of this provider

Communication is excellent, as well as their reliability.

April 21, 2017

By Kay Kruse

I am a current client of this provider

I am extremely pleased with the staff and my caregiver is a number one (not meaning one as in the lowest). The staff is very good about allowing changes to be made if needed and working well with you.
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About Right at Home Madison, WI

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.


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Right at Home Madison, WI

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