BrightStar Care Madison

Offers Home Care

139 Reviews
Call (800) 973-1841
BrightStar Care Madison (800) 973-1841
EocHcp cert

Reviews of BrightStar Care Madison

139 Reviews Write a review

Home Care Reviews for BrightStar Care Madison

April 02, 2019

By Colleen M_1

I am a current client of this provider

They have made things easier by helping me every day with making my house good. I like that they are very nice, thorough, accommodating and good at what they do.

April 02, 2019

By Kim M_7

I am a current client of this provider

They do things that I don't have to do and I know I don't have to worry. Right now, we only have somebody come once a week for 2 hours.

April 02, 2019

By Connie N

I am a current client of this provider

I would like the same caregivers to come instead of so many different ones. The thing that I would like best is for it to be more of the same caregiver instead of them being changed.

April 02, 2019

By Tom C_8

I am a current client of this provider

I can get in and out of bed. They help me with bathing so I can be up during the day time. Without them, I would not get up for the day. They have well-trained people, they care about others, and are responsible.

March 29, 2019

By Al

I am a current client of this provider

We’re using BrightStar Care Madison for my father. They help feed him, bathe him, and help with housekeeping. As far as I know, it’s been very good. They’re usually right there whenever he needs anything. We’re satisfied.

March 22, 2019

By Anonymous_1618

I am a current client of this provider

They were kind to my loved one. They were companions and chatted with my loved one. They are very professional and accomplished everything I left on the list.

March 22, 2019

By Maria B_13

I am a current client of this provider

They could make my life easier by having better cleaning. It all depends on what the person could afford. I would like better cleaning of my house.

March 20, 2019

By Doris S

I am a current client of this provider

They help me with my safety. For instance, when I'm taking a shower, my caregiver stands by. They do their job, they seem to understand what's needed, and they follow through.

March 18, 2019

By Norma D_1

I am a current client of this provider

It has helped me through a lot. They shower and help me clean because I can't do any of that. They are very good to me and I need a lot of help.

March 18, 2019

By Anonymous_1628

I am a current client of this provider

It helps me quite a bit. They should talk slower and louder because I am hard of hearing. I am really satisfied. There is a difference in some and if you get the same one more regularly, they know how to do things how you want it to be done. If you could get the same person regularly, it is the biggest help.

March 12, 2019

By Gloria W_2

I am a current client of this provider

It's keeping me going. I like the fact that no mater what I request, the representative does it.

March 12, 2019

By Merwin "Crawford" Y

I am a current client of this provider

I like that they give calls back to me to let me know that the service has been canceled. I like that they are reliable and it is possible to make adjustments into the schedule as well. They are large in numbers and most of them are very nice young people that try to be helpful.

March 01, 2019

By Elmer J

I am a current client of this provider

They had sent me a young fella, and I think an older woman would be more satisfactory for the care I am looking for. I would like to see a caregiver who would meet my expectations better.

March 01, 2019

By Gerry R

I am a current client of this provider

They have helped me with showers. They provide good service.

February 25, 2019

By Michael "Mike" S

I am a current client of this provider

Having someone reliable to care for my husband when I am not able to makes me feel secure. They are very responsive when they schedule and provide a backup caregiver.

February 21, 2019

By Yolanda R_1

I am a current client of this provider

They administer pills in the morning, so they check in on her. They provide companionship, and they change the bed. I like how they have been having good communication, and they are reliable and have good follow through.

February 21, 2019

By Anonymous_1573

I am a current client of this provider

The caregivers help me clean and do dishes, and pick things up from the store. In the past I have wanted them to not keep changing the caregivers that they send out but right now I am satisfied.

February 14, 2019

By Margaret K_4

I am a current client of this provider

A two hour shift seems too short to me, but this is no one's fault. I would like at least 30 minutes more of time. Off the charts service. I like that they have great workers and they have kind hearts.

February 07, 2019

By Doris U

I am a current client of this provider

I don't know how they can make it easier. I don't really know what they do there. It has been easy to work with them and they have done what they have said they would do.

February 07, 2019

By Beverly U

I am a current client of this provider

They have made things easier because I don't have to do anything. They do everything for me. I like that they are prompt and always on time.

February 01, 2019

By Jerry H_6

I am a past client of this provider

They made my life easier by allowing me to leave the house and leave my loved one safely at home. I liked the people.

February 01, 2019

By Beth C_1

I am a current client of this provider

They have made my life easier by providing a great peace of mind to my loved one's family. I like the director. They are the most impressive part of the facility.

January 21, 2019

By Alice M_14

I am a past client of this provider

They always made sure my husband was taken care of. They would do dishes, sweep, and mop the floors. It was always hard for me to walk away, but they made me feel comfortable enough to do that so I could get a break. The care when they were here was very good. My husband was kind of a difficult patient. However, if they set up a date for service, I would have liked someone to call and tell us in advance that they are coming.

January 16, 2019

By Anonymous_1284

I am a past client of this provider

They just needed better skilled caregivers. They needed better communication between the caregiver and the family.

January 09, 2019

By Raymond D_2

I am a current client of this provider

They help us do the dusting and cleaning which makes it easier for me to do other things. It makes my life easier to take care of Ray when they are not here. They can do nothing to improve my recommendations.

January 09, 2019

By Anonymous_1246

I am a past client of this provider

They helped me the most by providing an environment for me and being there quickly. I'm not sure because I did not have enough experience with them.

December 18, 2018

By Christopher M_2

I am a past client of this provider

They knew exactly what they were doing, and they took a difficult job and made it a painless as possible. They were very communicative and professional.

December 18, 2018

By Mya G

I am a current client of this provider

Things have gotten easier for the people around her, so she is not such a burden. It has been very consistent and everything that was promised has been done. The caregiver is punctual and does what is asked. They are quick about finding new people when needed.

December 17, 2018

By Anonymous_915

I am a current client of this provider

They do things for me that I can no longer do for myself. They are ordinary things. They have been a really great help to me. I could not stay where I am without their help.

December 14, 2018

By Jack T_2

I am a current client of this provider

They come every 2 weeks to give her a shower. The caregivers are very pleasant to my mother.

December 13, 2018

By Ethel N_1

I am a past client of this provider

The services gave me a break and they were helpful. They helped her bathe and do things that I couldn't do. A couple of girls were new, and they didn't know their way around. They were really good and caring, though.

December 01, 2018

By Richard T_2

I am a current client of this provider

It's been very helpful to me because I can't do certain things anymore. They are very helpful and pleasant to be around.

December 01, 2018

By Thomas R_1

I am a current client of this provider

They keep me from doing things that will hurt my back. The individuals that are sent are competent, know what they're doing and are on time.

December 01, 2018

By Verda R_1

I am a current client of this provider

I have the one caregiver come once a week, and she is an excellent person. I only have the housekeeping person who comes, but she is excellent.

December 01, 2018

By Kathy B_5

I am a current client of this provider

It has made it so that I can live in a clean atmosphere. I couldn't clean the house because of my back issues, but now my caregiver cleans for me. I tell them what a dynamite job that she does. She really works hard.

November 26, 2018

By Julia H_2

I am a current client of this provider

They have accommodated scheduling with us. They sure helped me out in a time that we needed them. They were there for us.

November 26, 2018

By Irma L_2

I am a current client of this provider

They help me when I'm walking with my walker. I never know who's coming until they are here. I would like a more constant person who's coming so I don't have to keep explaining everything.

November 26, 2018

By Eleanor R

I am a current client of this provider

I think they have done a very good job with what they do, but we have no need for more assistance. I don't think they could do better.

November 08, 2018

By Anonymous_741

I am a current client of this provider

They have enabled my loved one to stay in their home. What they do is pretty good, but they should ensure more orientation and specific training to a specific house. They should arrange the skills of the CNAs.

November 01, 2018

By Evelyn H

I am a current client of this provider

The services allow me time to get things done that I don't have time to do when the caregivers aren't here. The company has very caring people, and everybody knows everybody. Everyone at the company makes me feel welcome.

November 01, 2018

By Earl H

I am a current client of this provider

They help me go to the bathroom. I like that they are kind, and they treat me well.

October 30, 2018

By Anonymous_155

I am a current client of this provider

They clean and help me when I can't help myself. They are efficient, and they've done a good job.

October 26, 2018

By Anonymous_188

I am a current client of this provider

They drive us around on errands. They are reliable and good.

October 18, 2018

By David P_3

I am a current client of this provider

There is someone around to watch me, and it gives me a feeling of security. I get the same caregiver every time. I like the consistency.

October 18, 2018

By Linda S_4

I am a current client of this provider

They should have people come more than once and have better training. I am less likely to recommend them because of the circumstances that we have. We only have them every other weekend.

September 29, 2018

By Barbara M_1

I am a current client of this provider

My loved one enjoys the company, and I can focus on other tasks. They could use the same caregiver on a more consistent basis.

September 14, 2018

By Shirley _2

I am a current client of this provider

It helps a great deal since I had knee surgery. Having the people come in has really affected the quality of life. They come on time and they are willing to do what we expect of them. They are fulfilling what they say they will do.

September 14, 2018

By Irma H_1

I am a current client of this provider

They have made my life easier by being there when I need them. I have recommended them to every one else because they are good at following my instruction that I give them.

September 04, 2018

By Pat E_1

I am a current client of this provider

It really helps me a lot because there are days that I don't feel really good because when they come. They help me clean the bathroom and the kitchen. The only thing is that I don't always get the same person to help me clean. Compared to another agency that I had, I feel that the caregivers that come from BrightStar don't know what to do unless I tell them to do it.

August 29, 2018

By Alice W

I am a current client of this provider

It helps because I get to leave and take care of my own house, errands, and so on. They have patience, they are on time, dependable, and it is just a good match for us because of where my loved one lives.

August 21, 2018

By Lawrence A

I am a current client of this provider

They clean, and do chores that are difficult for me. I like the people that they send. They are professional, and everything has worked out great.

August 15, 2018

By Lisa W

I am a current client of this provider

He is more at ease when someone is there. I would tell someone that they have consistent caregivers.

August 14, 2018

By Susan G

I am a current client of this provider

They have made a big impact on my life because I know that someone is with my dad at all times if he needs something, or gets anxious or agitated. I think that my dad likes having someone there at all times. I don't think my dad can be without someone in the room, even if all they are doing is sitting there. There are several companions that have shifts with my dad quite often and they have built a rapport with him and my dad enjoys having them around. There are about four companions that I think are especially good.

August 02, 2018

By Joanne S

I am a current client of this provider

My caregiver scrubs my floors for me because I cannot do that anymore. For me, it makes things much easier. The only thing that I have with them is that they come in to clean for me and we have finally gotten a consistent caregiver. I like that a lot.

July 31, 2018

By Gary

I am a current client of this provider

She really looks forward to having her come. They have helped her the most by giving her a little more freedom. We have had a variety of ladies show up and if we had more consistency to make it more personable.

July 18, 2018

By Kevin M_6

I am a current client of this provider

They have made life easier by cleaning me up regularly, but sometimes they don't pay attention to detail. BrightStar Care provides good caregivers for me.

July 18, 2018

By Lillian M

I am a current client of this provider

They have helped me a lot because my husband has cancer. I like the efficiency from BrightStar Care.

July 06, 2018

By Lori K_2

I am a current client of this provider

They have made life easier by helping Lori to try to get better; however, it is unlikely. I like that BrightStar Care is handy, local, and that they have been mostly responsive to our needs.

July 02, 2018

By Rosemary V

I am a current client of this provider

We are satisfied with the quality of work. I like the friendliness of the person from BrightStar Care and their thoroughness.

June 26, 2018

By Joanne A_3

I am a current client of this provider

They have made life easier by relieving me of the housework because of the severe arthritis I have and not being able to do a lot of reaching. BrightStar Care needs to be more consistent with the caregivers.

June 26, 2018

By Larry T_6

I am a current client of this provider

I have fallen a lot. I am not as scared because I know my caregiver is strong and can pick me up. They let me pick the person I like and I am really satisfied.

June 26, 2018

By John T

I am a past client of this provider

We were happy with the arrangements. We had great relationships because of quality of the people and the flexibility.

June 22, 2018

By Marilyn G

I am a current client of this provider

They've helped me he most with my bed and my laundry. I have the hardest time doing those things. I appreciate what they do and they are so nice.

June 21, 2018

By Anonymous_226

I am a current client of this provider

They do things that I can't necessarily do anymore. The caregivers are dependable, honest, and knowledgeable.

June 07, 2018

By Stu M

I am a current client of this provider

Knowing that if something comes up when I can't be here, but that my wife will be safe, is a great help to me. People come when they are supposed to come, and they do what they are supposed to do. My wife is happy with that.

June 07, 2018

By Eileen

I am a current client of this provider

I get bathing services from them, and it is convenient to have someone come and help me to get a shower. The workers from BrightStar Care seem to be well-trained and are congenial.

June 05, 2018

By Arden T

I am a current client of this provider

It's helping. I live alone and I appreciate it. I am quite satisfied and I would recommend them.

June 01, 2018

By Becky H_3

I am a current client of this provider

My loved one is difficult to help. I wish communication could be electronic. They keep a log at the house but it is on paper. They deal well with my mother-in-law. She is not easy person to get along with.

June 01, 2018

By Mark M

I am a current client of this provider

They come and clean the house, which helps make my life easier. They care about me and are courteous.

May 25, 2018

By Linda R

I am a past client of this provider

It made our lives very much easier. It gave me peace of mind that she wasn't going to fall getting out of bed. She was getting taken care of in a way that we couldn't do because we weren't trained in that kind of work. They were very reliable and very kind. They were a really big help to my dad as he was taking care of his wife. I would recommend them if somebody needed help at home.

May 24, 2018

By George W_11

I am a current client of this provider

Whatever I've had to have done for me health wise, it has kept me comfortable. They were very dependable. They're very reliable about arriving. They're good about whatever is needed. They're there to help me with my problems.

May 11, 2018

By Anonymous

I am a current client of this provider

They take pressure off of our lives by keeping company with my loved one. They are very alert to issues. They will call me when my loved one has an issue.

May 11, 2018

By Christine F

I am a current client of this provider

They do a lot of the things that I cant do because I am blind, they take very good care of me. I like that the people they send are very courteous and caring, they are very good people.

April 25, 2018

By Nancy S

I am a past client of this provider

The company is willing to be flexible as long as I give them a 24 hour notice, which was a little difficult. I did like the fact that they were so flexible that I could change my hours or stop my services earlier. My caregivers were here if I needed them. It is too bad that one of my caregivers didn't know how to make me tea. I went ahead and made it myself. It would be nice if the caregivers had an understanding of how to use different items in my home so that they know how to do things. My caregivers were perfectly happy to do anything that I needed.

April 25, 2018

By Stu E

I am a current client of this provider

I like that the CNA's have taken it upon themselves to do things around the house without being asked. I appreciate that they take care of my wife.

April 23, 2018

By Lynn R

I am a current client of this provider

They are flexible with scheduling. They give her verbal stimulation. They could improve by getting her to do more physical activity.

April 18, 2018

By Bob D

I am a past client of this provider

We had consistent caregivers as much as possible, even though it wasn't always possible. The agency allowed my father to stay in his apartment instead of going into a facility.

April 18, 2018

By Jim H

I am a current client of this provider

The aides who come here are just great people and they know what they're doing. They change the catheter and help with the shower.

April 18, 2018

By Barbara L_14

I am a current client of this provider

I think that they really care about the patient and they seem to care. They keep my loved one going while they are there, but he does not notice or acknowledge the care at all. He does not like the service because he does not feel that he needs the care.

April 13, 2018

By Joseph E

I am a current client of this provider

What has impressed me the most is in the beginning with how quickly they responded to my request for information. Someone called me back right away, and someone came out within a few days. When I was comparing it to other agencies, no one else got back to me within a week. No one else in our area really said they covered it. The caregiver is mostly helpful to me because I'm partially disabled.

April 11, 2018

By Paul B

I am a past client of this provider

In a 6 month period of time, I had a lot of times where the caregivers didn't show up. They didn't communicate who was coming or not and when. I never got a consistent person to come in and I had to explain to that person every time what needed to be done.

April 02, 2018

By Lynn G_4

I am a current client of this provider

They were recommended by the hospital. I only use them on an as needed basis now. They show up when they are supposed to.

April 02, 2018

By Anonymous

I am a past client of this provider

It depends on the caregiver you get, but it's a good organization to keep a set of eyes on the person they're interacting with. Being a companion has been helpful.

April 02, 2018

By Allen L

I am a current client of this provider

The first two caregivers were pretty good, but from then on, they were not. They didn't get things done in a timely fashion. BrightStar Care could be better if they were consistent to schedule times to come and were more efficient in what they were doing to help out.

April 02, 2018

By Ruth N

I am a current client of this provider

They are reliable. They do the paperwork. They follow up well and have some good people working for them that multitask. My mother needs both health care and homemaker care, and they are good at that. I would recommend them to anyone. She was afraid of going into a nursing home. Her hip is deteriorating. The care has enabled her to stay in her home for a year when I didn't think she would be able to. It's working out quite well. She is much happier.

April 02, 2018

By Don W

I am a current client of this provider

They keep me informed of issues or changes. It gives me peace of mind when I go to work.

March 20, 2018

By Lornie S

I am a current client of this provider

I ask them to do something and they're more than happy to do it for me. They're concerned about my health and that I get around. I can't get down on my knees, so when it comes to cleaning up the floors, I can't do it very well.

March 20, 2018

By Caren C

I am a current client of this provider

I like the people that they are sending to me. They are easy to converse with. They come in to make my dinners once a week.

March 02, 2018

By Geri

I am a current client of this provider

All of the caregivers that have been provided have been excellent. They care for my loved one and are able to adapt to different situations and tasks. They take care of my loved one, which provides me with much needed rest free from worry.

February 01, 2018

By Lindy A

I am a current client of this provider

All of their staff has been excellent and my dad is well cared for and that has taken the stress off of me. If BrightStar Care wasn't here, my life would be much more stressful. I used to wonder how he would get through the night through rehab after the hospital. I like to have someone there with him through the night so I can sleep.

January 17, 2018

By Jean H

I am a past client of this provider

They were able to come when I needed them to take care of my husband. I usually only had them when I had to go somewhere so they were able to take care of my husband while I was gone.

January 08, 2018

By Glen S

I am a past client of this provider

They have been very caring and concerned and they are easy to talk to. We enjoyed the people very much but the services were disruptive to our daily lives.

January 08, 2018

By Douglas G

I am a current client of this provider

The caregivers take time to care for the client. I like that the caregivers don't change, too. The caregiver give my loved one of his shots and checks his health.

January 04, 2018

By Dan W

I am a current client of this provider

Nearly all of the people that have come here have been good people, knowledgeable, caring, and easy to work with. They help me do a variety of things, like showering and getting lunch.

January 04, 2018

By JoAnne S

I am a past client of this provider

The people are caring, intelligent, and they listen. I was able to take a nap while they were here because I was disturbed during the night by my loved one, and I could also run errands.

January 04, 2018

By Jim O

I am a current client of this provider

They don't always get me the same person every time and I have to retrain a new person every time. I would like to get the same caregiver every time.

December 16, 2017

By _11

I am a current client of this provider

BrightStar Care has good people providing care. Having a BrightStar Care representative in the building where I live is very helpful.

December 08, 2017

By Alexandra F

I am a current client of this provider

BrightStar Care has accommodating staff members. The services make life easier by keeping my mother safe while allowing me to meet my other responsibilities.

December 02, 2017

By Vickie B

I am a current client of this provider

BrightStar Care takes care of what we need. The caregivers from BrightStar Care will clean and dust for me.

December 01, 2017

By Anonymous

I am a past client of this provider

The only issue with BrightStar Care is the cost. It helped so I didn't have to get up in the middle of the night repeatedly.

December 01, 2017

By Frank R_4

I am a past client of this provider

BrightStar Care's caregivers are very qualified and very caring as well as very professional. My wife needed a lot of care, so BrightStar Care was able to be there for her when I couldn't be.

December 01, 2017

By Doug T

I am a current client of this provider

The caregivers from BrightStar Care are very well trained, which makes each day go easier. The services allow me to work; otherwise I wouldn't be able to pay BrightStar Care.

December 01, 2017

By Bonnie B_4

I am a past client of this provider

BrightStar Care provided caregivers that were extremely kind to me. The services made my life easier by helping me with my hygiene needs.

December 01, 2017

By Jennifer W

I am a current client of this provider

BrightStar Care has given us peace of mind. The service of BrightStar Care has been worthwhile.

November 21, 2017

By Stanley R

I am a current client of this provider

BrightStar Care is very punctual, professional, and my loved one likes them. The caregivers get my loved one out of bed, help with bathing, and make sure my loved one does the things that are necessary. It is very important.

November 21, 2017

By Shulamit E

I am a current client of this provider

I would recommend BrightStar Care because of their reliability. The service has helped me just by being here.

November 17, 2017

By Bill Y

I am a past client of this provider

BrightStar Care came in and did the job. The only downside I saw was the quality wasn't consistent between caregivers. I was not able to care for my loved one by myself and BrightStar Care allowed her to stay home.

November 14, 2017

By Kathleen M

I am a current client of this provider

BrightStar Care has been very courteous and helpful. The services from BrightStar Care have made life easier by being available and making sure that my loved one is aware that caregivers will be coming to help her.

November 09, 2017

By Anonymous

I am a current client of this provider

I don't have anyone asking me about services right now. The cost of the services is too much.

November 01, 2017

By Anonymous_327

I am a past client of this provider

BrightStar Care is professional, has good supervision, and has a good continuum of people involved in the program. They are attentive. My loved one didn't completely understand what was going on around them and didn't like the care, but for me, I knew there was somebody taking care of day-to-day things. The person who was managing caretakers was always in contact with me.

November 01, 2017

By Scott Y_1

I am a current client of this provider

My experience is very limited with life since I sit all day watching TV, and BrightStar Care makes my life better by helping me get out of my chair so I can be active and clean. Everyone from BrightStar Care is very nice and when they come into my home, they make sure that I am clean, dressed well, well feed, as well as loved before they leave.

October 23, 2017

By Michael D_3

I am a current client of this provider

I would say that a lot of the caregivers are good, but the weekend and nights are harder to receive good care. BrightStar Care keeps Marjorie from falling and she is really happy to have them there. The caregivers let me know how she is doing at all times and gives me updates on her medications and how she is doing with taking them.

October 03, 2017

By Linda C_2

I am a current client of this provider

The caregivers that they are hiring are not as good as last year. I tell them what to do and they don't do it. I leave stuff in the floor and I can't find it, and they don't help me find it. I can do it all by myself. BrightStar Care could get better caregivers to do the work, and they should be able to at least clean a little.

October 03, 2017

By Mary E_10

I am a current client of this provider

I would tell a friend that BrightStar Care is excellent. They do all I ask them to do. BrightStar Care has made my life easier because they do things that I can not do for myself.

October 03, 2017

By Dolores Z_1

I am a current client of this provider

BrightStar Care's caregivers are prompt and professional. The most helpful aspect of Peter's services is that he is able to be comfortable in the home and I can get away when I need to.

October 02, 2017

By Austin S_1

I am a past client of this provider

I liked the caregivers that came in because they were very nice. The caregivers came and did everything that I needed.

September 22, 2017

By Liza D

I am a past client of this provider

I would say that BrightStar Care was very caring and well-prepared. BrightStar Care made my life better because we were able to keep my mother in our home. We wouldn't have been able to without BrightStar Care.

September 22, 2017

By Walter S_3

I am a past client of this provider

I have dealt with quite a few people in BrightStar Care and that despite my reservations the people that came seemed competent. The services weren't very helpful but that was not a problem with BrightStar Care, it was just a situation that we had been forced into.

September 13, 2017

By Angie S_1

I am a current client of this provider

BrightStar Care needs to be more consistent with the way that they do the exercises with me. The main purpose for using the services is to help me with my exercises.

August 24, 2017

By Myron

I am a current client of this provider

My friend has BrightStar coming into her own home. They come and do the housekeeping, they do errands for you, they help you with meals if you like, pretty much anything you want them to do inside the house. Outside the home, you can take them grocery shopping and to doctors' appointments. It's not the same person every day, that's the only drawback. She has them coming in during the week and then on the weekend she doesn't want anybody coming in. It's more expensive than being in assisted living, but for the time being, it's doable cost-wise. We had a few problems, but everything is working well now.

February 08, 2017

By Tyler M

I am a current client of this provider

My mother uses BrightStar Care Madison and I can tell they really care about her. They are always very respectful.

December 17, 2016

By Toby Wallach

I am a past client of this provider

Brightstar had a good reputation nationally, but after months of bad experiences I found that friends of mine had suffered the same problems with Madison’s Brightstar franchise. We all had the same view: Brightstar Madison’s management is terrible and the caretakers are of mixed quality. I expect Brightstar will respond to this by blaming me - that's what they did when I raised concerns with my care and what I learned they also did with my friends when they tried to raise problems. • My case manager was downright mean. When I raised problems with specific caregivers, she would argue with me, say I was the problem and try to get me to agree to keep them. She tried to bully me into accepting male caregivers when I did not feel comfortable with men helping me with bathing/toileting. (Despite months of my being a client and more than sufficient time to arrange appropriate caretakers for me, she'd claim if I did not accept a male caretaker then they had no one to care for me, which of course she knew was a non-starter as I am confined to a wheel chair. ) She was so abrasive that I began to dread contacting Brightstar and often would end up in tears when I did – a absurd situation as I was paying them a lot of money. • The caregivers are mixed. Some were truly terrific –knowledgeable, hardworking and kind. The nurser supervisor working with me was wonderful. But many of the good caregivers leave because Brightstar pays considerably less than local hospitals and nursing homes. That means too many of the caregivers they dispatched had limited capabilities and/or bad interpersonal skills and/or just sat around/slept/played with their phones unless I explicitly told them to do the most obvious things. One that Brightstar argued I should keep would lie on my bed and complain to me about Brightstar and about her life, get angry with me when I asked her to stop that and grumble when I asked her to help me. • There were not adequate systems in place to ensure the latest new caregiver in the constant revolving door of staff knew about my needs or had the skills to meet them and I am talking about the most basic things. I did not need specialized care and I am very sharp mentally so I could train them myself and correct them when they were doing something wrong, but heaven forbid you actually had to rely on these people to stay safe. I had never used one of these services, so did not know what to expect when I called on Brightstar after a serious auto accident. But now that I have a good service helping me and have spoken with others who have also had bad experiences with this company, I know that Brightstar is bad news.

December 07, 2016

By Matthew1234

I am a current client of this provider

I was looking online for help. My 92 year old aunt had been living alone for quite sometime. I was not able to give her the care she needed. I went and looked for in home care, and when I read the reviews for BrightStar/Madison I knew I had to give them a shot..I am glad I did, They have helped my aunt become even more independent! She has some one she knows and trusts that meets with her daily. I am glad I made the move.

October 12, 2016

By GaryMorgan

I am a past client of this provider

BightStar's Aides were all very punctual, capable , tender and compassionate towards my wife. I could not ask for more. BrightStar is the very best in their field.

September 13, 2016

By JessieD

I am a current client of this provider

We were thrilled to find out that BrightStar would take care of my mother with dementia full time, as well as taking care of my sister two young daughters while she is working. We've been thrilled with the services thus far and BrightStar's suggestions.

March 31, 2016

By Pat126292950

I am a current client of this provider

BrightStar Care has been excellent, and the staff has a very positive attitude. They are accredited by the same group that credits hospitals. They have activities daily.

September 30, 2015

By Caring113702250

I am a current client of this provider

The caregivers from BrightStar Care have been very good. The only difficulty we have found is with the office itself. They seem to have problems getting organized around schedules. Otherwise, the service has met our expectations. Someone comes everyday for 10 hours to care for my mother-in-law to basically keep her comfortable, go for walks, feed her and provide any help that she might need. I like the caregivers and I would recommend them, but I do not like the system that they use to schedule. They just need to figure out how to make sure that they deliver on the promise that somebody would be home when you need it.

April 15, 2014

By Cande

I am a current client of this provider

My dad is not cared for. Housework was never done. Food was not prepared. Caregivers are always on their cell phones. Very unhappy as a daughter of the patient. I have contacted the company prior and nothing was done about it.

July 11, 2011

By Suzanne in Madison

I interviewed this provider

BrightStar's amazing caregivers really helped us when we had health crisis. My husband was in a terrible accident and we have two small children. Our caregivers helped with my husband's care, housekeeping, errands and even babysitting. Things would have been much more difficult without them. I was happy when my husband improved but sad to see the caregivers go.

July 06, 2011

By Phil C

I am a current client of this provider

BrightStar has truly been a lifesaver for me ever since I had a major stroke two and half years ago. BrightStar has enabled me to go back to living independently in my condo, as I did before the stroke, with 2 to 3 visits per week by my outstanding caregiver.BrightStar has an amazing capability to match the caregiver skills with my exact needs. They have been able to provide exactly what I needed in a caregiver, and if they don't get it right the first time, they will continue until they find the perfect match. My caregiver demonstrates the highest degree of professionalism and I can rely on her 100%. BrightStar has enabled me to have a quality of life, which would not have been possible without them, and I am forever grateful.

July 06, 2011

By Kollie

I am a current client of this provider

The comprehensive services from BrightStar has made life "brighter", not only for my husband-the client-,but also for me, the round the clock caregiver. Their CNA's are capable of assisting w/multi-tasks of caregiving prescribed by BrightStar RN or client's Physical Therapist & Dr.. Simple household tasks & respite care are handled graciously as requested whether regular CNA is available or substitute. While sexual preference is respected, all CNA providers are well-trained, polite and willingly go about their assignments with little direction. Thus our rating of 5 Stars for BrightStar.
See all Home Care reviews (139) See fewer reviews

About BrightStar Care Madison

Quality matters, regardless of the level of care you or a loved one may need. Whether it's transportation services, respite or personal care, your family deserves the best. At BrightStar, we believe when it comes to your health and wellbeing, there should be no compromises made. That's why we are dedicated to doing whatever it takes to bring more "“ more dependability, more security, more peace of mind "“ to the lives of the families and organizations we serve each and every day.

From childcare to elder care, the BrightStar team is available to you 24 hours a day, 7 days a week. Our RN and Social Worker Case Managers will ensure that each client and family receives the highest level of care and service. You can always reach out to us at (608) 441-8620.

Personal Care

  • Hygiene and Bath Visits
  • Catheter Care
  • Dressing Assistance
  • Alzheimer's and Dementia Care
  • Respite Care
  • Disability Care

Companion Care

  • Light Housekeeping
  • Sitting/Companion Services
  • Shopping and Transportation Services
  • Meal Preparation
  • Live-In Arrangements
  • Nanny Service
  • Newborn/Multiples Care

Medical Staffing

  • RN/LPN/CNA Staffing
  • School Nurses
  • Phlebotomists
  • Therapists
  • Travelling Nurses
  • Medical Office and Lab Personnel
  • Temporary-to-Permanent
  • Direct Hire
  • Mobile Laboratory Services
  • And much more!

Caregivers

Caregiver Skills lnclude:

Ethics, Patient Transfers, Stress Management, Transition Issues, Grief Issues, Family Communication, Communicating with Dementia Patients

Caregivers are employed, bonded and insured: : Yes

Caregivers are available 24 hours a day: : Yes

RN on staff : Yes

Caregivers are available to assisted living facilities : Yes


Photos of BrightStar Care Madison


Services and Amenities of BrightStar Care Madison

Rates

  • Hourly Rate: Contact For Details

Request Info

Request Info

BrightStar Care Madison

  • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.