I don't ever make reviews but I will for this company. When something happens and a caregiver can't show up, your office finds a solution. I want to thank Angela for really being there for us when I thought things were really going to fall backwards. She will talk to me directly and is so professional and so fun to talk too, what can I say, we love her. She has helped me not stress out about my mom. I know that this is the right agency because this company takes the responsibility, they really do care, and I have to say that Angela and her staff are the real deal. So thanks.
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Reviews of Family Resource Home Care – Tri-Cities
Home Care Reviews for Family Resource Home Care – Tri-Cities
February 26, 2023
Other
July 19, 2022
Other
This agency sent a rep to the rehab center my dad was at for a meeting on the 8th of july with my mom and I for care as my dad was being released home on the 13th .. After discussing our concerns we set up schedules for care and told everything would be good and a lady lived in Burbank who could handle everything. This agency never showed up on their 1st or 2nd day to report 11 days later or called and when I called was told we decided not to pick your dad up as a client and we called the center he used to be at to tell them. Why did you not call the customer directly instead of leaving them in the dark... Not a good 1st impression.
Provider Response
Please accept our apologies for the confusion with the facility. We are pleased to have since found a solution for you that will provide the care your loved one needs. We have high standards for all aspects of our services and appreciate your feedback.
August 21, 2017
I am a current client of this provider
My mom has been using Family Home Care & Hospice. Sometimes if they don’t show up, they don’t communicate with her that they can't find somebody for the day, so she has to call them. It is a little tough sometimes. As far as the caregivers who they provide, she is comfortable with them. They help her with her shower and remind her to take her medication. They are only there for 1½ hours a day, three days a week. They need to improve on their communication.
Provider Response
Thank you for providing a review, and an opportunity for us to improve our service. I am truly sorry for the negative experience your mother has had regarding a caregiver not showing up. As the NEW Tri-Cities Regional Manager I can assure you that my team will strive to NEVER let this happen again. I am confident that the Home Care Professionals that are currently seeing your mother are among our best. Thank you for continuing to use Family Home Care. Please do not hesitate to contact me personally, and let me know if there is anything else we can do better to earn a 5 star status.
October 28, 2016
I am a past client of this provider
We just love Family Home Care. Everybody they sent was great. We have no complaints and we were thrilled to have them. We could not have made it through the last six or seven months. My husband and myself are trying to do it 24/7, and it was just way too much. So it was great that we were able to get my dad ready to eat food again instead of just being tube fed, and he was able to go into assisted living instead of having to go to a nursing care.
We loved every caregiver they sent. Danica, who worked on weekends, was really great and so good with my dad. Sometimes he doesn't respond that well to women, but he definitely respond well to her because she's kind of not mean but just tough, "You're going to have a shower". She doesn’t ask. She was just excellent. Naomi wasn't quite as much as get up and look around and see what to do, but when I talked to her about it she tried a lot harder.
They were great with my dad. We were so appreciative. Jared came out and talked to my parents did a really good job, too. He was really personable. It was such a blessing to have them.
October 27, 2016
I am a current client of this provider
It's all been good with Family Home Care. I had no complaints. Somebody would come in and make sure I'm okay. They were very nice and very friendly. Everybody I talked to had been very nice and they're always there if I need help.
October 13, 2016
I am a current client of this provider
I've been very happy with Family Home Care. They've been very good to me. They helped me with whatever I need and they're cheerful.
September 29, 2016
I am a current client of this provider
I love both Monique and Tiffany from Family Home Care who takes care of my mother. They're fabulous. My mom knows both by name and recognizes them. They pay lots of attention to her and don't just basically sit there. They interact with her which I love because some of the others did not. They help her shower, feed her and give her medication in the morning. The schedule seems pretty good. There are just a couple of hiccups on a holiday or if we needed additional hours but other than that it’s been great.
September 14, 2016
I am a current client of this provider
Family Homecare has been excellent! I have a wonderful caregiver. She does a great job and she’s very conscientious.
September 09, 2016
I am a current client of this provider
I have 2 caregivers from Family Home. I have them everyday for 4 hours. The caregivers have been doing good in taking care of me. They do what I ask and I have no problem with them. It takes a long time to get hold of someone every time I call the office. This is really something that they should improve on.
August 30, 2016
I am a current client of this provider
I've had a very positive experience with Family Home Care. They’ve been very responsive to all of my concerns. I think they do a very good job. The caregivers are very professional. They help my dad with his daily needs without making him feel like an incapacitated person.
August 09, 2016
I am a current client of this provider
I love my caregiver from Family Home Care. She is just excellent. She does everything for me. I am a disabled person. She helped me with my shower, meals, housekeeping and many other things.
June 30, 2016
I am a current client of this provider
The caregivers from Family Home Care are very good and very caring towards my mom. They comfort her and treats her well. There were times that I can’t get through when I call the office. They seemed busy but when I get though, they always attend to my questions. Overall, I’m happy with Family Home Care.
June 23, 2016
I am a current client of this provider
Our experience with Family Home Care has been very pleasant. For the most part, the caregivers are excellent. Our caregiver right now is Aubrey and she’s doing a great job. She’s very caring and attentive. We appreciate the help we’ve gotten, a lot.
January 15, 2015
I visited this facility
I met the person from At Home care that’s going to be caring for dad for the most hours at a week, dad likes them, and we had that moving in that other people working. They give me a lot of information, and they talked about what dad preferred for certain things, and they incorporated him in the conversation, which I really appreciate. We’re keeping in contact to make sure everything is good.
About Family Resource Home Care – Tri-Cities in Kennewick, Washington
Family Resource Home Care has been providing in-home care services to Washington State and Idaho for over 50 years, and continues to be family owned and operated.
Our professional team is dedicated to your satisfaction and well-being. FRHC is ready to meet your needs with compassionate supervisors available 24 hours a day, seven days a week. All patient care is supervised by home care professionals and registered nurses to guarantee you receive the best care possible.
All care is provided one-on-one in your home by carefully selected certified nursing assistants. All Family Resource Home Care staff are trained, and meet rigorous background checks and qualifications.
When it comes to the little extra help and assistance, our Home Care Services are there to help out. We love what we do and it shows.
We develop a personalized care plan specific to you or your family member. All care is available when you need it, from just a few hours a month, to 24 hours a day! Home Care services may include:
- Personal Care: From bathing assistance, dressing, to assisting with grooming and toileting with dignity and skill to help keep you feeling and looking your best!
- Transportation: Appointments, errands, visiting, or just a nice drive - we can do it!
- Medication Assistance: Reduce medication errors, and get the help needed to assure compliance
- Meal Preparation: Good nutrition is a common need of seniors - let us take care of the menu planning, shopping for the ingredients, preparation, and clean up! You've earned it!
- Light Housekeeping: Laundry, dishes, bathrooms, vacuuming, changing linens, making the bed, and general housekeeping is all included!
- Pet Walking and Care: When these special companions are also needing attention and assistance, we are there for them as well!
- Assistance with Exercise Programs: Whether your own routine or one provided by a Physical Therapist, we'll ensure you are safe and confident to keep yourself fit or to recover as needed!
- Transferring and Positioning: We'll ensure that you can safely transfer as needed. For those who are receiving care while confined to a bed, we'll help make sure you are comfortable and avoid skin breakdown.
- Companionship: Assist with reading, conversation, participation in crafts or games, helping with mail, maintaining a calendar, and being there to touch with a holistic approach to care.
- Nurse Delegated Care: Catheter care, ostomy care, more intensive medication assistance, bowel programs and wound care - all overseen by our on-staff team of Registered Nurses.
- Respite Care: Sometimes your family is the one who we care for by allowing them a break or vacation which can greatly reduce their stress and burnout. Even if it is just once a week for a worry free break - we can be there taking care of you!
We understand how important independence and quality of life is to you and your loved ones! If you or someone you love needs care today, please call to schedule a free in-home assessment to answer any questions and to see why FHC is right for you.
Get CostsServices and Amenities of Family Resource Home Care – Tri-Cities in Kennewick, Washington
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
- Range Of Services Extra: Nurse Delegation
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Home Maintenance
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: We Have Over 100 Classes For Our Caregivers And Require At Least 12 Each Year.
Payment options
- Insurance
- Credit Card
- Check
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care and Home Health
- State Licenses: Washington and Idaho
Senior Care Services near Benton County, WA
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