BrightStar Care Williamsburg

Offers Home Care

31 Reviews
Call (800) 973-1841
BrightStar Care Williamsburg (800) 973-1841
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Reviews of BrightStar Care Williamsburg

31 Reviews Write a review

Home Care Reviews for BrightStar Care Williamsburg

September 16, 2020

By Katherine _3

I am a current client of this provider

It makes my life easier because I can't take care of my mom when I'm at work. I like that they provide really good care.

July 15, 2020

By Sarah K_6

I am a current client of this provider

They listen and do their job well and they are caring while doing everything. They call to set up appointments and they do a great job.

January 23, 2020

By Cheryl G_3

I am a past client of this provider

Them not being there precipitated my father's admission to a facility which is what we were trying to avoid. They needed to proactively call when the shift would not be filled.

December 13, 2019

By Alvan B_1

I am a current client of this provider

They need to train the aides to help the client out more, instead of having the client wait to tell them what to do. I have had an aide for three months now, and she doesn't do anything unless I tell her to. She hasn't gotten into the routine. The people do not show up a lot of the time. I called, and it took me three weeks to get an aide. They finally got me an aide, but when I called them, they would never call me back.

November 19, 2019

By Anonymous_2869

I am a current client of this provider

It has helped us. They could make my life easier by showing up. They do what they are supposed to do depending on who shows up. Sometimes they do not tell us who is coming.

October 09, 2019

By Frederick B_4

I am a current client of this provider

They could pay more attention to me. I don't hear much from them until they want me to do something, like this survey.

August 15, 2019

By Catherine _4

I am a past client of this provider

They really didn't do anything when they came. It had a huge financial impact on my mother. They did not have enough people to cover my mother's hours.

July 10, 2019

By ToddCavan2


The Manager of this location had visited the facility that my mother was being discharged from home on hospice. Lauryn was professional from start to finish as we were unable to start using Brightstar's services as my mother passed away sooner than expected. She assured as that she would have someone promptly available when the discharge were to take place. I highly recommend calling and speaking with Lauryn she is not pushy and listens very well and attentively to the needs and wants of the family. I will be recommending her to anyone I come across looking in the homecare field spectrum. Thank you again, Lauryn for the positive experience. I only wish we had been able to use your services.

June 18, 2019

By Nancy S_10

I am a past client of this provider

They sent good people to us. I liked the quality of the care.

May 16, 2019

By Anonymous_1873

I am a past client of this provider

They should have finished what they started. One girl left a load of unfinished laundry in my washing machine, and because of my shoulder, I could not get it out. It was left there for a week. There was a misunderstanding one day about the arrival or non-arrival of their people at the door. The person on the other end got belligerent, and I thought that was ridiculous.

April 22, 2019

By Harold N_1

I am a past client of this provider

I needed the help. They helped just by being here. I had a very difficult time with my long term care insurance because BrightStar Care does not have a license in Virginia. They should make sure they have a Viriginia license.

March 20, 2019

By Jimmy G

I am a past client of this provider

They showed sincere care for my loced one's health care. They were prompt, efficient, and had good resources.

March 08, 2019

By Cynthia M_7

I am a current client of this provider

They are there when I need them. We use them when we travel. The services are reliable and I use them on short notice.

February 14, 2019

By Marie C_2

I am a current client of this provider

I wish they would have sent caregivers that were pretty good about keeping him dressed and clean, and changing his briefs, but I had issues with all of them wanting to sit around and talk to me rather than pay attention to him. We had one caregiver that got really bored and would sit on her phone in the other room a lot. A couple times, he started choking and she wasn't in the room to take care of it. The people that they sent to me were all smokers, and they seemed to be outside having a cigarette break more than they were inside helping with the care. The cigarette butts became a big problem for my husband and me. One of the ladies that I had was really gruff and my husband with his Alzheimer's didn't understand and wouldn't respond to her because she was very demanding.

January 14, 2019

By Alvan B

I am a past client of this provider

I have nothing good to say about them. They were rude and didn't treat me like a human being.

December 11, 2018

By Dennis H_3

I am a past client of this provider

At the time, the best I could do was get out of bed and get to the living room and sit down. Them cleaning and helping me was a big help. They were really good about being here when they were supposed to be.

September 24, 2018

By Arleigh S

I am a past client of this provider

They did the best that they could and they were there with him during the night. They were fine. They did not show up for one day.

July 31, 2018

By Anonymous

I am a current client of this provider

I had an operation and need assistance. I dislike the minimum hours that they require. They require 12 hours per week.

June 20, 2018

By James G_12

I am a past client of this provider

It helps getting my arms stretched out. They're efficient and the people they send out know what they're doing.

April 12, 2018

By Tyrus W

I am a current client of this provider

We have been pleased with them because they always get in contact with me and get back to me quickly. I live in another state, so because of the services, I have someone there with my sister looking after her.

March 30, 2018

By Ginger

I am a past client of this provider

They could make certain that their people show up on time. They could actually have people available and people that show up on time. They are not reliable whatsoever.

March 19, 2018

By Davis P

I am a current client of this provider

I like the flexibility, the temperament of their aides, and their conscientiousness. They look for things to do around the house, they don't wait to be told. They make sure she's eating properly, taking her medications, and that she's safe in the home.

September 26, 2017

By Richard P_1

I am a current client of this provider

BrightStar Care has always done everything they should. BrightStar Care does all the cares that I need help with. They have taught me many things.
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About BrightStar Care Williamsburg

BrightStar Healthcare is a fully licensed premium provider of private duty home healthcare services located in Williamsburg, VA. We are one of the few private duty organizations on the Peninsula that is licensed to provide a full array of services that includes Skilled Nursig. As such we are best positioned to help aging adults maintain their dignity, self respect and quality of life when faced with the challenges of advancing years and their family's anxiety over parental care.

Whether it's supplementing the Skilled Nursing coverage gaps in the Medicare Program or providing medication management services to enable safe continued independent living or simply having someone there to help with life's daily activities and chores our staff and team of dedicated compassionate caregivers will help. We are not a Medicare/Medicaid certified agency that's encumbered by the program's constraints and limitations but rather a fully licensed concierge style private duty organization that is dedicated to improving the quality of our client's lives.

  • Companionship
  • Meal preparation and clean up
  • Light housekeeping
  • Medication reminders
  • Errands
  • Transportation
  • ADLs
  • Transfers
  • Ambulation
  • Positioning
  • Bathing
  • Personal Hygiene
  • Incontinence Care
  • Dementia Care
  • Respite Care

Available 24-7

Clinical Oversight

Guarantee Caregiver Compatibility


Caregiver Skills lnclude:

Ethics, Patient Transfers, Stress Management, Transition Issues, Family Communication, Communicating with Dementia Patients

Caregivers are employed, bonded and insured: : Yes

Caregivers are available 24 hours a day: : Yes

RN on staff : Yes

Caregivers are available to assisted living facilities : Yes

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