Care Advantage - Suffolk Suffolk, VA

Janice russo

This company is NOt RELiABLE and their Office is not honest. Parents are late 80’s and care is to be provided 4 days a week paid by VA. The girls don’t show and they don’t call to inform and when I called today they said the girl was running late but would be there. No warning ahead of time and no follow up to let us know she wouldn’t be coming to their home. Think twice because they are NOT reliable

vabornandraised

This company ensures that they provide the best communication and honesty to their clients. Mr. Boone, the administrator, is compassionate and responsive and ensures that any issues that may arise are taken care of. The care team, like most, might have an occasional call out but the on call support ensured that I was aware and they worked hard to find a replacement. The Welcome Home letter, the representative sends, was a useful way to explain in detail what we wanted, expected and a nice way to provide special details for my loved one. The fact that they require background checks, certified caregivers and offer an RN to provide oversight at no cost is a delightful difference that I did not know was possible!

Provider Response

fathersdaughter2

Do not use this company. They do not return phone calls for a starter. My 95 yo father with low vision needed monthly house cleaning. We called Care Advantage and eventually someone returned the call (2+ weeks later) and arranged to come out and visit my father. The woman who arrived said she was the location's manager. She spoke with my father for over an hour - he had a detailed 13 page list of the cleaning needed done in each room. She had him sign a contract arranging to have a team come once a month. Two days later she returned to get his credit card information. The week before the team was to arrived, my father realized the day schedule was not going to work and called the office. It took two days for them to return the call and was told they would come the day after the scheduled day. On the new scheduled day he received a call saying they couldn't make it and would try to come the following day. That is the last he heard from them. He tried to call the manager and calls were not returned. Finally he reached someone about 3 weeks later and was told he was on the schedule for the following week. On the day, a single woman arrived and asked "where's the patient?" Dad explained and she said she was not a house cleaner, she was a care giver. Both made calls to the office with no answer. Messages left by my father were not returned. Eventually someone called saying they just needed his email address to complete his file. My dad asked to speak to that person's manager. He was put through to a gentleman who said he was the husband of the woman who had come to my father's home. He informed my father that they are a home health care company and (despite their website) they do not do house cleaning. (Make sense of that will you?) He was rude and disrespectful. That's the last my father has heard or had any contact with the company. He plans to write to the parent company with cc's to the BBB and the health care licensing company they answer to.

Provider Response