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Care Advantage - Southside Richmond

10043 Midlothian Turnpike, Richmond, VA 23235

(800) 558-0653

Verified Partner

4.2

(299 reviews)

Offers Home Care

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Reviews of Care Advantage - Southside Richmond in Richmond, Virginia

4.2

(299 reviews)

    ALBERT R B

    5

    January 5, 2024

    I am a current client of this provider

    It is helpful that they cook my food. They are good.

    Provider Response

    Albert, our caregiving and office teams do their best to make sure that you are getting the care that you need. Thank you for leaving this review.

    JOAN W_2

    1

    January 3, 2024

    I am a current client of this provider

    They could follow up after visits, listen to me, and make the aids accountable. They could make sure the caregivers do their job.

    IRVIN A

    5

    January 3, 2024

    I am a past client of this provider

    It made my life a lot easier because I could actually go out somewhere. I liked their caregivers; my husband was crazy about them.

    ARWIN JOHN J

    3

    January 3, 2024

    I am a current client of this provider

    They need to be able to provide people when they are supposed to be here. They have the same issue as everyone else. They don't seem to have enough staff.

    FRANCES R_1

    4

    January 3, 2024

    I am a current client of this provider

    It is helpful so my sister can leave and go somewhere else, and I can work. I am not always there to observe the care. They typically do what they are asked to do.

    Anonymous_1704198479

    4

    January 2, 2024

    I am a current client of this provider

    They could have more notice of when they are coming. They schedule the night before and sometimes that causes issues. I like their communication and availability.

    EVA V

    5

    December 6, 2023

    I am a current client of this provider

    The caregivers provide companionship for my mom. They are very responsive. We can get additional help or cancel help as needed.

    ARLENE C

    5

    December 5, 2023

    I am a past client of this provider

    The services were excellent, and they helped her get back on her feet. Everybody who came, showed up on time and was very kind, nice and helpful.

    Anonymous_1701430290

    4

    December 1, 2023

    I am a past client of this provider

    Maybe had taken more initiative with the patient by just checking on him. The only thing was that I gave instructions on what to do, but they didn't do anything above that. They needed to take it upon themselves to do more.

    ALFRED H

    5

    December 1, 2023

    I am a current client of this provider

    They fit our schedule and they do fine. They show up on time and if they are running late they will call me.

    HAMP F

    5

    December 1, 2023

    I am a current client of this provider

    They listen to the concerns of the client. I like that the schedules are good for my husband and I, and they show that they care.

    SANDRA D

    5

    December 1, 2023

    I am a current client of this provider

    We got a good aide, so they are responsible for that. I just like the way you all work everything out and stay in touch. The aide that is here is really good and we like her.

    DARRELL C

    1

    November 2, 2023

    I am a current client of this provider

    The agency would bill me in the middle of the month instead of at the end of the month. But he did not do a job. The young man did not know what he needed to do and kept asking me what he needed to do.

    MARVIN S_1

    4

    November 2, 2023

    I am a past client of this provider

    The initial nurse that came in did a great job. The additional nurses did too. There wasn't a lot that they could do because of the short time period of the care. It was a bit of a whirlwind when we were getting his bed set up. He was a little belligerent at first, but he calmed down after they gave him medicine. I think it eased his pain. I think they were here for such a brief period since he passed quickly after we brought him home, but they were very responsive when trying to set everything up.

    Anonymous_7674

    3

    November 2, 2023

    I am a current client of this provider

    They need to have better communication internally and externally. They have poor communication.

    MAUDE H

    5

    November 1, 2023

    I am a past client of this provider

    The impact on her was tremendous. It helped us. The person showed very great tenderness towards my sister.

    MARIEL M

    5

    November 1, 2023

    I am a current client of this provider

    I need the services and it takes a lot of pressure off of me and my daughter. They have been very diligent when providing my care when I got started.

    LEON B

    2

    November 1, 2023

    I am a current client of this provider

    My caregiver helps me, but she doesn't go beyond the help. My nurse could do a better job of helping me with my laundry and feeding me, since I can't do that myself.

    RICHARD A

    5

    November 1, 2023

    I am a past client of this provider

    My provider was dependable. I liked the specific provider they sent us.

    Provider Response

    Richard, thank you for taking the time to leave this feedback. We are glad to hear that our caregivers have been dependable.

    Anonymous_7670

    5

    November 1, 2023

    I am a past client of this provider

    They took care of anything we needed. They did a lot for her. They came and took vitals and took care of everything she needed.

    JOAN G

    4

    November 1, 2023

    I am a current client of this provider

    They have had a positive impact by showing up and they are helpful. There is nothing I know of at this time that they could improve.

    KAREN M

    4

    November 1, 2023

    I am a current client of this provider

    The caregivers were fine, and I am not sure how they could have a greater impact. They have helped the most by being here and letting me go take care of appointments. They could improve their telephone response.

    ERNESTINE M

    5

    November 1, 2023

    I am a past client of this provider

    They took care of her. The aides were reliable.

    HABIB G

    1

    October 3, 2023

    I am a past client of this provider

    Need to change the policy that they have. They don't do what they are supposed to do. I don't need a babysitter, I need someone to help me on what I need. I don't like their scheduling policy, they have to stay around for 4 hours.

    Provider Response

    Thank you for your review, Habib. We are sorry to hear you haven't received the standard of care we hold ourselves to. We are in contact with our office team now to see how we can improve the situation.

    SADIE M

    5

    October 2, 2023

    I am a current client of this provider

    Them being reliable impacts my mom's daily life. I like the flexibility, skilled, and reliable workers.

    Provider Response

    Thank you for your review, Sadie! We take pride in our caregivers' dedication and reliability.

    DIANE A

    5

    October 2, 2023

    I am a past client of this provider

    They set everything up for me. They were very helpful.

    Provider Response

    Thank you for your review, Diane! We aim to make your life as easy as we can!

    CAROL P_2

    5

    October 2, 2023

    I am a past client of this provider

    They were there and they did provide the care that we needed. When we didn't know what to do to help Carol, they were so willing to help us out and come out to see what was going on. I don't know what they could have done to improve. I appreciated that they were very responsive to our needs.

    Provider Response

    Thank you for your review, Carol! We take pride in our caregivers' compassion and can-do attitude, and we're very happy they were able to help!

    CAROLYN P_1

    5

    October 2, 2023

    I am a current client of this provider

    We couldn't live without our caregiver. My father-in-law gets to go to work every day, so he gets some freedom and peace of mind because of the services. They have been reliable, dependable, and communication is fantastic.

    Provider Response

    Thank you for your review, Carolyn! We are honored to provide your father-in-law some support!

    SHIRLEY S_3

    5

    September 5, 2023

    I am a current client of this provider

    My caregiver is very nice and she cares about me. They are the best choice for me. I am very happy with my caregiver.

    Provider Response

    We love our caregivers--we're happy to hear you agree! Thanks for your review, Shirley.

    Anonymous_7053

    4

    September 5, 2023

    I am a current client of this provider

    If my person can't come, they have someone that can. They can make sure the caregivers are willing to do things to help. They could work on calling back to let me know if someone is coming.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with our caregivers, there may have been a miscommunication at some point. Our caregivers are trained to provide your loved ones with quality care, including companionship and talking to the client. We will look into this to ensure that your father receives the quality care he deserves. Thank you for bringing this to our attention.

    TAMARA V

    4

    September 5, 2023

    I am a current client of this provider

    It has been okay. But they need to be able to meet all my needs, instead of telling me they can't do things. It is hard to find caregivers that can come in and do what I need done.

    Provider Response

    Hi Tamara, thank you for your review! We take pride in our caregivers' ability to adapt and provide quality support. If you require more advanced care, our Care Advantage Skilled team might be more readily available to provide it.

    JEAN W

    3

    September 1, 2023

    I am a past client of this provider

    They could have more understanding nurses. They could have better quality workers.

    Provider Response

    We will continue trying our hardest to support you and your family. We'll make sure to reach out to our office team about maintaining the high standard of care we strive for. Thank you for the review, Jean.

    LINDA L_2

    5

    September 1, 2023

    I am a current client of this provider

    They run pumps on my legs and they put wraps on my legs. They are usually very dependable and they are flexible. When you need help, they find it.

    Provider Response

    We are honored that you chose us for care, Linda, our office teams do their best to make the care process easy and allow you to use the necessary equipment. Thank you for taking the time to leave this review.

    PAUL K

    4

    September 1, 2023

    I am a current client of this provider

    I can't think of anything they can do to have a greater impact on his life. They have helped him by helping prepare his meals. I can't think of anything they can improve on. We like the provider that we have right now.

    Provider Response

    Paul, we are happy to hear our caregiver has helped. Thank you for your glowing review.

    MARIA L_1

    5

    September 1, 2023

    I am a past client of this provider

    She was pretty sick, so it was very important. They helped her with her daily living tasks. I liked the night crew that came in and helped Maria out. They were very compassionate.

    Provider Response

    We're so glad we were able to help! Compassionate care is a top priority for us. Thank you for your review!

    RUBY F

    5

    September 1, 2023

    I am a current client of this provider

    The services are good, but some of the people don't know what to do. I like that they are very quick to give us updates.

    Provider Response

    Thanks for your review, Ruby. We aim to be punctual and professional, and will contact our office team about additional training. We are happy to serve you and clients like you!

    DOUGLAS H

    5

    August 9, 2023

    I am a past client of this provider

    They were able to get him cleaned up without having to shift him around a lot. I liked that they did anything that he asked them to do.

    Provider Response

    We are happy that you are satisfied with the care that your loved one receives. Our caregivers are trained professionals and do their best to keep your loved one safe and happy in the home. We understand that reliable care is important to you and will determine the best course of action. Thank you for taking the time to leave this review, Douglas.

    ASSADULLAH A

    5

    August 4, 2023

    I am a current client of this provider

    Their punctuality has made it a positive experience. I like their accountability.

    Provider Response

    Assadullah, we are glad to hear that you were satisfied with the provided care services.

    NORMA N

    5

    August 1, 2023

    I am a current client of this provider

    It's helping. She's 94 and needs some assistance. The management staff and scheduling always has somebody there. They are very reliable.

    Provider Response

    Norma, we are glad to hear that our caregivers are able to provide the care your loved one needs. Thank you for taking the time to leave this review.

    JOHN H_5

    5

    August 1, 2023

    I am a current client of this provider

    It makes me more comfortable because I have a regular doctor. They are convenient and they have a local office. I enjoy my caregiver.

    Provider Response

    John, we are glad to hear that our caregivers provide peace of mind and you know that we are right there for you when you need the care. Thank you for leaving this wonderful review.

    LOUISE B

    5

    August 1, 2023

    I am a current client of this provider

    The agency has chosen people that are of quality to help my mother out. I like the follow-up of the agency and how on point they are in addressing our needs.

    Provider Response

    Louise, thank you for leaving this wonderful review, our caregivers are happy to provide care services to your mother.

    OLA W

    5

    August 1, 2023

    I am a current client of this provider

    It gives her a safer space so she doesn't panic when she can't remember things. Everyone has been prompt to return calls.

    BOBBIE S_2

    5

    August 1, 2023

    I am a current client of this provider

    It makes everything easier. It gives us a little break and gives her someone else to interact with. We have already recommended them.

    Provider Response

    Bobbie, we are honored that you chose us for care and already recommended us. Thank you for leaving this wonderful review.

    Anonymous_7560

    4

    August 1, 2023

    I am a past client of this provider

    It made a difference and kept her in a routine. I like that they came when they said they were going to.

    Provider Response

    We are glad to hear that our caregivers were able to assist your loved one in the care they need as well as a routine. Thank you for taking the time to leave this wonderful review.

    ELVIRA L

    4

    August 1, 2023

    I am a past client of this provider

    I mean, for someone who needs care for a loved one they are helpful, so you can do what you need to do for the day. I mean I was not there, it depends on who they are going with.

    Provider Response

    Elvira, thank you for leaving this feedback. We are glad that you had the time and peace of mind to do what you needed to do for that day.

    HARRY W_1

    5

    July 10, 2023

    I am a current client of this provider

    They help with my meals and cleaning. They do what they say they'll do.

    Provider Response

    Harry, our caregivers are awesome and we are glad that you appreciate what they do. Thank you for leaving this review.

    RENITA O

    5

    July 6, 2023

    I am a current client of this provider

    They take care of their employees and they take care of me. The person that they have working for me.

    Provider Response

    Renita, thank you for taking the time to leave this review. Our caregivers are incredible at what they do and we are honored that you chose us for your care.

    COY S

    5

    July 3, 2023

    I am a past client of this provider

    They worked hard to do the best for him that they could. They were always ready and available when we needed them.

    Provider Response

    Coy, we are honored that you chose us for the care of your loved one. We are always there for you when you need care.

    Anonymous_7497

    5

    July 3, 2023

    I am a current client of this provider

    I can go to work or do the other stuff that I need to do and not have to worry that he's not fed or getting care. They do a good job of managing his daily living as much as he will allow.

    Provider Response

    We are glad to hear that we can provide care for your loved one and peace of mind for you. Thank you for leaving this wonderful review.

    VERNA L. C

    1

    July 3, 2023

    I am a current client of this provider

    Our caregiver is decent, but when she doesn't come it goes wrong. I wouldn't recommend them, there's been 58 no calls no shows in a year.

    Provider Response

    Verna, thank you for bringing this to our attention, we will contact the office team to better understand the situation. This is not an accurate reflection of our caregiving or office teams, so we will figure out what is going on.

    DAVID M

    3

    July 3, 2023

    I am a current client of this provider

    They can vet their aides. They can keep their word and notify me of problems with aides. They have a lack of communication and that's for everything.

    Provider Response

    David, we are sorry to hear that you are not satisfied with the care provided. If you could let us know more about your experience, we are always looking to improve on our care, please email us.

    THOMAS H

    5

    July 3, 2023

    I am a current client of this provider

    She helps him with dressing of his feet. I have a good aide. She is excellent.

    Provider Response

    Thomas, we are glad to hear that you and your loved one appreciate the care of the provided caregiver. Thank you for taking the time to leave this review.

    ORA A

    4

    June 5, 2023

    I am a past client of this provider

    The interaction with my mom was not the best, a more mature staff member would've been better. I think the staff were really young, so maybe more mature staff.

    Provider Response

    Ora, we are sorry to hear that you did not have a stellar experience with our care team. We would like to learn more about your experience if you could email us.

    Anonymous_6684

    5

    June 2, 2023

    I am a current client of this provider

    My mom doesn't get as anxious and doesn't feel as lonely anymore. They have good responsiveness and I love how they care for my mom.

    Provider Response

    We are so happy to hear that you had an excellent time setting up the care with the office team. Thank you for leaving this review.

    BOBBIE S_1

    5

    June 2, 2023

    I am a current client of this provider

    My mother feels really comfortable with her, she comes and helps her all day. I like the person that's working with my mom, she takes really good care of my mom and has a lot of patience with her.

    Provider Response

    We are so happy to hear this, Bobbie. Our caregiving and office teams do their best to ensure that your loved ones are getting the care they need. Thank you for taking the time to leave this review.

    ARTHUR F_2

    2

    June 1, 2023

    I am a current client of this provider

    They could get the caregivers in place. They are always calling out. The caregivers should be committed to their jobs.

    Provider Response

    Arthur, thank you for leaving this feedback. We understand that a consistent caregiver is important to you and our office team does their best to provide a caregiver.

    WILLIAM M_4

    5

    June 1, 2023

    I am a current client of this provider

    They have helped the most because she only comes in 3 hours a week, but she cleans, keeps dad company, watches shows with him, and talks with him. She gives him more life and fun. I like that our CNA that comes out is amazing, and it's been a seamless process.

    Provider Response

    William, we are honored that you chose us for the care of your father. Our caregiver enjoys providing care and companionship. Thank you for leaving this wonderful review.

    BARBARA S_5

    4

    May 1, 2023

    I am a current client of this provider

    They have trouble getting the billing out. Sometimes I haven't a received a bill at all. They have recently fixed it. I have recommended them to others.

    Provider Response

    Barbara, we are happy to hear that your billing concern has been resolved and we truly appreciate your recommendation. Thank you for taking the time to leave this review.

    PATRICIA M_1

    4

    May 1, 2023

    I am a current client of this provider

    They only come once a week. This caregiver won't be coming back for at least 10 days. So far, I am satisfied with the care that the caregiver is providing me. I only see the caregiver once a week. The questions are too early. Processing the claims and everything. I'm having issues.

    Provider Response

    Patricia, we are sorry to hear that you are having concerns with the paperwork. Please reach out to your local office team and they will be able to assist you. We are glad that our caregivers are able to come out and assist you at least once per week.

    BARBARA S_4

    5

    May 1, 2023

    I am a current client of this provider

    The services are helpful because it has made life much easier on my mom. There was a little bit of a learning curve at the beginning. I would recommend Care Advantage because they keep in contact.

    Provider Response

    Barbara, we are honored that you chose us for care for your mother and for your recommendation. Thank you for taking the time to leave this review.

    RUSSELL T

    5

    April 4, 2023

    I am a past client of this provider

    They helped me get in and out of the bed. The only thing that I needed them for was to help me get me in and out of the bed.

    Provider Response

    We are glad that our caregivers were able to assist you in the one area that you needed it, Russell. Our caregivers are able to assist in many ways, and if you need care services again, please reach out to our Client Services team. Thank you for taking the time to leave this review.

    GAY LEE H

    4

    April 4, 2023

    I am a past client of this provider

    One of the caregivers that they sent out was incapable of helping Gay move around. I tried a different company first, and that company was having a difficult time getting caregivers to come in. Care Advantage always seemed to have good people.

    Provider Response

    We are sorry to hear about the concerns with mobility assistance from our caregivers. They are trained to provide assistance with moving clients and they may have had trouble that day. We are glad to hear that you have enjoyed the caregivers. Thank you for taking the time to leave this feedback.

    TIM C_1

    4

    April 3, 2023

    I am a past client of this provider

    It was a positive experience by working at her level and not making her do too much. They did the same exercise every time that they came, and it could have been a little bit longer.

    Provider Response

    Tim, we are glad to hear that our caregivers were able to assist your loved one and get the care they need. We are sorry to hear that the service did not go as long as you would have liked. Unfortunately there are some cases that only allow a certain amount of time for caregiving services. Thank you for taking the time to leave this review.

    MAXINE R

    5

    April 3, 2023

    I am a current client of this provider

    They make life easier by doing stuff for her. I like how they are flexible.

    Provider Response

    We are honored that you chose us for the care of your loved one, Maxine. Our caregiving and office teams do their best to find a schedule that works best for you. Thank you for taking the time to leave this review.

    MARY D_1

    5

    April 3, 2023

    I am a current client of this provider

    They are reliable, trustworthy, and skilled. It allows me to leave my mom in good care. It was east to schedule, and I found someone who was a great match.

    Provider Response

    Mary, thank you for this incredible review. We are honored that you chose us for care of your mother. We do our best to do the hard work and make sure that the care process is easy for you and your mother.

    JAMES H_3

    4

    April 3, 2023

    I am a current client of this provider

    I would like them to keep sending people out to make my life easier. When my husband got COVID they did not send anyone to help him at all.

    Provider Response

    James, we are sorry to hear that you had concerns about staffing with COVID. Our office team does their best to staff COVID cases, but there are a limited amount of caregivers who will take those shifts as it limits their ability to take other cases because COVID can spread. We are sorry to hear that you did not find many caregivers during that time. Thank you for leaving this feedback.

    Anonymous_7068

    3

    March 6, 2023

    I am a current client of this provider

    They could have more of an online presence and have someone to take your calls. Their service is a little bit lacking. It is hard to get ahold of someone.

    Provider Response

    We have a long-standing online presence on many social media platforms and other home care platforms. We have a 24/7 line that you can call when you need assistance or care, and our office are open weekdays. We are sorry to hear that you thought the services were lacking, if you could let us know what that means, please email us.

    Anonymous_7087

    4

    March 3, 2023

    I am a past client of this provider

    They helped enormously. They can communicate better about scheduling. They didn't follow up. Other than that, the quality of care of good.

    Provider Response

    We are happy to hear that our caregivers have been helpful, they are trained to provide quality care. Our office team is normally very responsive and follow up, we will look into this to determine what occurred. Thank you for leaving this review.

    SUSAN L_1

    5

    March 2, 2023

    I am a current client of this provider

    It's been helpful having someone there with my parents, they keep my mom safe and knowing that they're doing that provides peace of mind. One thing I like about the services is the ease of scheduling for our family.

    Provider Response

    We are honored that you chose us for care for your parents. Our caregivers are trained to provide quality care to your loved ones and peace of mind for you. We are happy that you found the scheduling easy, our office and clinical teams do their best to make the care process easy. Thank you for leaving this wonderful review, Susan.

    MICHELLE P

    1

    March 1, 2023

    I am a past client of this provider

    They need to screen the care providers. The agency could have improved by having care providers being clinically trained, not "book trained". The caregiver didn't have hands-on experience.

    Provider Response

    Michelle, thank you for taking the time to leave this feedback. Our caregivers are certified Personal Care Aides (PCA) they are able to provide quality personal care services. We offer more clinical care, if that is what you need, but our caregivers are not trained to provide clinical care. Please reach out to your office team if you have any more questions.

    STEPHEN C

    5

    March 1, 2023

    I am a current client of this provider

    The services were great. His body was not cooperating. They changed things based on his abilities. My dad liked Nester. They are prompt.

    Provider Response

    We are honored that you chose us for care, Stephen. Our caregivers enjoy taking care of your father and are able to adapt the care to the level that your father needs. Thank you for taking the time to leave this review.

    PATRICIA K

    5

    March 1, 2023

    I am a past client of this provider

    She helped her get back to the state that she is in now. Theresa did everything that we needed.

    Provider Response

    We are happy to hear that you are satisfied with the care you received. Our caregivers are trained to provide quality care each and every time. Thank you for taking the time to leave this review, Patricia.

    CLARIBEL V

    3

    February 2, 2023

    I am a current client of this provider

    The agency should have a steady aide for the client, they need more training. The agency should have staff that is more experienced, caregivers that are knowledgeable and willing to do the job in the field.

    Provider Response

    Claribel, our caregivers receive training before they start care. If you could tell us more about the areas you think the caregivers are not experienced or knowledgeable, you can email us.

    BEVERLY W_2

    4

    February 2, 2023

    I am a past client of this provider

    I didn't have them for long but they put me to bed, made sure I had my meals, helped me in the shower, and did other usual everyday things for me. I was satisfied with them in the time I had them, as the caregivers were good at their work, so I'd recommend them for those caregivers.

    Provider Response

    Beverly, thank you for taking the time to leave this review. Our caregivers are trained to provide you with quality care services. Please let us know how we could have earned that fifth star!

    DENVER M

    5

    February 2, 2023

    I am a current client of this provider

    My favorite caregiver does everything humanly possible to help me and is attentive to all my needs. I like that they are always "Jonny On the Spot".

    Provider Response

    We are happy to hear that you enjoy the caregiver and they enjoy being there for you. Thank you for taking the time to leave this wonderful review, Denver.

    MARIA B

    4

    February 1, 2023

    I am a current client of this provider

    The weekday ones are great, weekend ones are terrible. They need to train their staff better for elderly care.

    Provider Response

    Maria, we are sorry to hear that you have not had an incredible experience with some of the caregivers that come on the weekends. All of our caregivers are trained to provide quality care to your loved ones. We will reach out to the office team to understand the situation. Thank you for leaving this review.

    RACHEL T

    5

    February 1, 2023

    I am a current client of this provider

    They have tried very hard to ensure that mom has care. I like that they have tried their best to communicate as best as they can.

    Provider Response

    Our caregiving and office teams do their best to make sure that your mother has the care she needs. Thank you for taking the time to leave this kind review, Rachel.

    RONALD L

    5

    February 1, 2023

    I am a current client of this provider

    They have been extremely helpful. The caregiver is awesome. I like that they are compassionate.

    Provider Response

    Our compassionate caregivers drive our business and we are happy to hear that you enjoy the care. Thanks for leaving this review, Ronald.

    KATHERINE M

    4

    February 1, 2023

    I am a current client of this provider

    The communication with me has been very positive. Their caregivers are very nice; they have very good caregivers.

    Provider Response

    We are happy to hear that the communication and care services have been appreciated. Please let us know how we can earn that fifth star, Katherine.

    JOYCE B

    5

    February 1, 2023

    I am a current client of this provider

    They have helped the most with getting me caretakers, and they wash my clothes. I like that the caregivers are good.

    Provider Response

    We are so glad that you chose us for care, Joyce. Our caregivers love to assist you in what you need when you need it most. Thank you for taking the time to leave this review.

    RAHIM W

    2

    February 1, 2023

    I am a current client of this provider

    The caregivers could have a greater impact if they could just be more engaged. The agency needs to improve the people actually doing their jobs. They need to be on time and to be more engaged with the client.

    Provider Response

    Rahim, we understand that reliable care is important to you. We will reach out to the office team to better understand the situation and how we can improve on our care. Thank you for bringing this to our attention.

    CLARA B

    3

    January 5, 2023

    I am a current client of this provider

    They need to get me some good help. They need to make sure my caregiver comes when she is supposed to.

    Provider Response

    We are sorry to hear that you have not had an incredible experience with our caregiving team. They are all trained, qualified, and certified to provide you with the care you need. We understand that consistent and reliable care is important to you and our office team does their best to provide that.

    LYNDA S

    1

    January 4, 2023

    I am a current client of this provider

    They are actually more of a burden. They need to hire better people. We have 1 or 2 aides to show up in a 5 day work week. I don't know them by name. They are unreliable.

    Provider Response

    Lynda, we are sorry to hear about your experience with our caregivers. We will get in touch with the office team to understand the situation so that we can resolve this. Thank you for bringing this to our attention.

    Anonymous_6895

    1

    January 4, 2023

    I am a past client of this provider

    They could have come in knowing what to do and what to suggest. The quality of the caregivers was lacking and it was not worth having them.

    Provider Response

    Our caregivers are trained and qualified to provide care to you and your loved ones. If you could let us know more about your experience, we are always looking to improve on our care, please email us.

    KEVIN C

    2

    January 4, 2023

    I am a current client of this provider

    They could hire more mature nurses, they are hiring young girls that don't take their job seriously. They could improve with screening who they hire.

    Provider Response

    Kevin, we are sorry to hear that you did not have an incredible experience with our caregivers. They are trained, background checked, and qualified to provide quality care, and we understand your concern about the care for you and your loved ones. If you would email us and tell us more about your experience, we would appreciate it.

    Anonymous_6184

    4

    January 4, 2023

    I am a past client of this provider

    I like that they were very receptive. I like that I could tell them about the caregivers, and they would take care of it. I liked that they were very responsive.

    Provider Response

    We are happy to hear that you enjoyed the responsiveness of our office and caregiving teams. Thank you for choosing Care Advantage for your care and please let us know how we can earn that fifth star!

    MARIE H_2

    1

    January 3, 2023

    I am a past client of this provider

    I'll never use them again. They need consistent care and communication and accountability.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with our caregiving and office teams, Marie. We understand that consistent and reliable care is important to you and your loved ones. We will contact the office team to better understand the situation in order to improve on our care.

    LAKEISHA R

    3

    January 3, 2023

    I am a current client of this provider

    They do a pretty good job. They need more reliable staffing.

    Provider Response

    Lakeisha, we are sorry to hear that you did not have a stellar experience with our office team and scheduling. The caregiving and office teams do their best to match caregivers and clients, but since caregivers are able to choose their own schedule, this can be difficult to staff. But we have a large pool of incredible caregivers to pull from and they are all trained and qualified to provide care.

    ARTHUR L

    5

    December 3, 2022

    I am a past client of this provider

    They helped with staying organized and on a schedule. I really liked the caregivers.

    Provider Response

    Thank you for choosing us for care, Arthur, our caregivers and office teams work together to make the care process simple for you. We are glad to hear that you enjoyed the caregivers.

    BARBARA G_2

    5

    December 2, 2022

    I am a past client of this provider

    It allowed me to continue to do what I regularly do. They are thoughtful.

    Provider Response

    Barbara, we are happy to hear that our caregiver provided the assistance to allow you to continue your daily activities. Thank you for taking the time to leave this wonderful review.

    GAIL S

    2

    December 2, 2022

    I am a current client of this provider

    The caregiver does a good job, but they need more caregivers. I would like them to have more staff.

    Provider Response

    Gail, thank you for this feedback, we are always looking to grow our Care Family. Our current caregivers are more than happy to provide care, if you are interested or have questions about caregivers, please contact your local office team.

    Anonymous_6816

    2

    December 2, 2022

    I am a current client of this provider

    They could do better at taking initiative and looking ahead at what needs to be done. We have had people who didn't give them a bath in the time they were here, which was the only thing we requested. The main problem we have had is with the scheduling, as people won't always show up when they were supposed to or show up when we cancelled, so there seems to be miscommunication there.

    Provider Response

    We are sorry to hear about the scheduling concern, our caregiving and office teams do their best to ensure that your loved one is receiving the care they need. We will get in touch with the office team to better understand the situation and generate a solution to the communication concern.

    ROBERT H_2

    5

    December 1, 2022

    I am a past client of this provider

    They were there when you needed them. I like that they are local.

    Provider Response

    Thank you for this wonderful review, Robert. Our caregiving and office teams are there for you when you need care. Thank you for choosing Care Advantage.

    Anonymous_6783

    3

    December 1, 2022

    I am a current client of this provider

    I would like to see the communication improved, since they do not contact me for anything.

    Provider Response

    Thank you for this feedback, we are always looking to improve on our care. We are sorry to hear that you did not find the communication of the office team satisfactory, we would like to hear more about your experience, if you could email us we would appreciate it.

    ALEXANDER M

    5

    December 1, 2022

    I am a current client of this provider

    They are helping him get back to his pre-surgery state by providing all his ADLs and aiding with mobility. He has his own helpers, but we needed additional care, so we hired them to provide that, and thanks to all their help, we have even been able to cut back on caregivers. They have been real good to work with, as I am the nurse coordinator responsible for my client and have used them my entire career. They are very thorough on scheduling and following through on everything, so I've had no issues with them.

    Provider Response

    Thank you for this wonderful review, Alexander. We are honored that you have chose us for assistance throughout your career. We are always there to help whenever personal care is needed.

    CINDY L

    4

    December 1, 2022

    I am a past client of this provider

    They are not always reliable. It is helpful when they come. They could screen the workers better. They should not come in with bags.

    Provider Response

    Thank you for taking the time to leave this feedback, Cindy. We are sorry to hear that you have not had a stellar experience with our caregivers, we would like to hear more, if you could email us.

    KENNETH K

    4

    November 8, 2022

    I am a current client of this provider

    I think they have done pretty good, so far. I just know that they work best for us so far.

    Provider Response

    We are happy to hear that our caregivers have provided quality care to you and your loved one. We would love to know how we can earn that fifth star, Kenneth.

    WILLIAM S

    5

    November 2, 2022

    I am a current client of this provider

    I love that they are ongoing caregivers and that she is really nice. They could maybe have the caregivers give us a little more notice before their days off. They need to keep me informed when the caregivers are not coming.

    Provider Response

    Thank you for leaving this review, William, we are happy to hear that you enjoy the care services from the caregivers. Our office team does their best to make sure you are aware of caregivers coming to care, but we understand that the more heads up you have, the better you can plan, so we will contact the office team about this.

    PAUL B_2

    3

    November 2, 2022

    I am a current client of this provider

    When they are there working and present, it's a really great feeling for my dad so that someone is there helping him put on his shoes and provide companionship. I am having a hard time getting ahold of anybody and getting things staffed.

    Provider Response

    We are happy to hear that the caregivers are making the activities of daily living much easier for your father. We are sorry that you have not had a stellar experience with scheduling, we will communicate this with our office team to work towards a solution.

    ARTHUR K

    3

    November 2, 2022

    I am a past client of this provider

    There wasn't too much quality. We expected more for what we were paying. The LPN that cared for my dad let him become dehydrated from diarrhea. He ended getting bed sores.

    Provider Response

    Arthur, we are sorry to hear about your experience, this does not align with our care standards. We will reach out to the office team to understand the situation better. Our caregivers are trained to provide quality care to your loved ones, and this is not common. Thank you for bringing this to our attention.

    Anonymous_6726

    4

    November 1, 2022

    I am a current client of this provider

    They could bring cookies. They have given me care that I have expected.

    Provider Response

    We are happy to hear that the caregivers were able to provide the care that was anticipated. We agree that cookies make everything much better. Thank you for leaving this review.

    KAY H_1

    5

    November 1, 2022

    I am a past client of this provider

    The caregiver was very attentive. I like the level of care that my mother received from them.

    Provider Response

    We are happy to hear that you were satisfied with the care that you received from our caregivers. Our caregivers are trained to provide your mother with exceptional care. Thank you for leaving this review, Kay.

    AUDREY M

    4

    November 1, 2022

    I am a current client of this provider

    The caregiver we have is well-qualified. It has only been a few months, so I would like some time to see how everything goes. The services have been great for the client though.

    Provider Response

    We are happy to hear that you are satisfied with the care provided. Our caregivers do their best to make sure your loved one is safe and secure in their own home. Please let us know if you have questions or comments, email us..

    DIANE L_1

    5

    November 1, 2022

    I am a current client of this provider

    It frees me up to be able to do other things, like today I went to the gym! They are very professional and caring and straight forward.

    Provider Response

    We are happy to hear that our caregivers were able to provide assistance that allows you some relief and a break. Thank you for choosing Care Advantage.

    Anonymous_6731

    3

    November 1, 2022

    I am a current client of this provider

    They do what my mother lets them do. The company writes down what we need them to do, and they send that with them, but sometimes we have to tell them what to do. I have not had any services for a week, and they did not call me to let me know what was going on. They started off better.

    Provider Response

    We are sorry to hear that you have not had an exceptional experience with our caregivers and office teams. They do their best to make sure that you are receiving the proper care that you need, so we will look into this concern. Thank you for bringing this to our attention.

    JOYCE Y

    5

    November 1, 2022

    I am a current client of this provider

    Renee, one of the caregivers, is providing good care. She has helped the client the most by spending time with the client. She has also done other things to help keep the household going. I like that they do as promised. The employees seem to be well-trained. They're willing to go out of the way to answer questions and get things done.

    Provider Response

    Thank you for this wonderful review, Joyce. Our caregivers are incredible and do their best to make sure that you are safe and secure in your own home.

    DIANA H

    5

    November 1, 2022

    I am a current client of this provider

    They have provided the care needed. The aides are good.

    Provider Response

    We are happy to hear that you enjoyed the care services provided by our caregivers. Thank you for taking the time to leave this review, Diana.

    JUNE P

    5

    November 1, 2022

    I am a current client of this provider

    I do not have to worry about my mother as much. I like that I did not have to sign a contract up front. They are also very flexible to my mother's needs.

    Provider Response

    We are happy to hear that the flexibility of the scheduling works well for you and your mother. Our care team does their best to make sure that she is well taken care of, thank you for leaving this review, June.

    AUDREY E

    5

    October 3, 2022

    I am a current client of this provider

    They do really well. They sent a good aide that helps me a lot. I like that they send good help. I have a really good aide.

    Provider Response

    We are so happy to hear that you are satisfied with the service our caregivers provide, Audrey. Our caregivers love to help you when you need it. Thank you for taking the time to leave this review.

    HARIBHAI P

    5

    October 3, 2022

    I am a current client of this provider

    They help by taking a load off in terms of getting my father ready in the mornings. The caregivers that have come so far have been on time and do what they are expected to do.

    Provider Response

    Thank you for taking the time to leave this review, Haribhai. Our caregivers do their best to provide quality care to your loved ones and we are happy to hear that this takes a load off.

    ELIZABETH J

    5

    October 3, 2022

    I am a current client of this provider

    They come whenever I need them. I've never had any issues with the caregivers, they are very professional. They are very thorough.

    Provider Response

    Thank you for leaving this review, Elizabeth. Our caregivers do their best to provide you the care you need when you need it. Our office team is always happy to work with you.

    CHARLES M

    5

    September 10, 2022

    I am a current client of this provider

    They are here to totally take care of him and make sure they are ok when I am not here. It gives me the opportunity to leave and do errands. They have been consistent about making sure we have someone here. They caregivers have been qualified.

    Provider Response

    We are happy to hear that you are satisfied with the care our caregivers provide. Our office team does their best to ensure that you have consistent and reliable care. Thank you for leaving this review, Charles.

    BERNARD H

    1

    September 9, 2022

    I am a past client of this provider

    They should have sent people who were qualified to take care of my father's needs. They should hire better staff and have more training.

    Provider Response

    We are sorry to hear that you were not satisfied with the care, our caregivers are trained and qualified to provide care. If you would like to let us know more about your experience so that we can improve on our care, please email us and we will be able to better understand your concern.

    Mr. J_5

    5

    September 6, 2022

    I am a current client of this provider

    They're a good agency. I like the people who work there. They are very nice and the rate is very fair.

    Provider Response

    Thank you for taking the time to leave this review. Our caregivers are trained and enjoy working with you. We are happy to hear that you like the caregivers and office team.

    JEAN Q_1

    3

    September 6, 2022

    I am a current client of this provider

    I would like them to improve communication, answer the phone, and have reliable, knowledgeable people with some skills. I would like them to improve their dependability.

    Provider Response

    We are sorry to hear about your experience Jean. Our caregivers are trained and qualified to provide quality care and our phones are open 24/7, so if you would like to let us know more about what happened, we are always looking to improve on our care, please email us.

    JANET A

    5

    September 2, 2022

    I am a current client of this provider

    They have been really responsible and great, the best of the best. I like that they are really good at explaining everything, they are top in line.

    Provider Response

    We are so happy to hear this review, Janet. Thank you for taking the time to leave this wonderful review. Our caregivers and office teams do their best to ensure that you are receiving quality care.

    BETTIE U

    5

    September 2, 2022

    I am a current client of this provider

    They have helped the most in everything. The nurse knows what to do for the client and doesn't need to be told over and over. I like their professionalism.

    Provider Response

    Our nurses and caregivers are trained to provide quality care and make it easy on you and your loved ones. They enjoy taking care of your loved ones. Thank you for taking the time to leave this review, Bettie.

    VIVIAN W_2

    5

    September 1, 2022

    I am a current client of this provider

    She helps me to take care of my mother. They have been responsive to calls and requests.

    Provider Response

    We are so happy to hear that you are satisfied with the caregivers and office team. They do their best to ensure that your mother is receiving quality and consistent care whenever she needs it. Thank you for taking the time to leave this review, Vivian.

    MARION D

    5

    September 1, 2022

    I am a past client of this provider

    They had someone here when I need them. I liked their dependability and flexibility.

    Provider Response

    We are honored that you chose us for care, Marion. Our caregivers and office team work together to ensure that you are receiving quality and consistent care whenever you need it. Thank you for taking the time to leave this review.

    LLOYD EUGENE B

    3

    September 1, 2022

    I am a current client of this provider

    They could have had people show up on a regular basis. They had a hard time having people come on a regular basis. There were times they would call saying they could not find someone or that someone called out.

    Provider Response

    We are sorry to hear that you were not receiving consistent or reliable care. Our caregivers and office teams do their best to ensure that you are receiving care when you need it. We will contact the office teams to better understand the situation and determine the best course of action to prevent it from happening.

    Anonymous_6471

    5

    September 1, 2022

    I am a past client of this provider

    They provided reliable service. I felt like I could trust that somebody would be there. It was easy to schedule and I liked the communication. I wasn't concerned that I would be left without service.

    Provider Response

    We are happy to hear that you had a stellar experience with our office team and caregivers. We do our best to ensure that you are receiving consistent and reliable quality care. Thank you for taking the time to leave this review.

    RONALD T

    4

    September 1, 2022

    I am a past client of this provider

    The caregivers for the most part were pretty good. The people they hired would call out that same day pretty often. They weren't able to staff the weekend shifts.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with our caregivers. Our office team does their best to fill shifts that caregivers cannot attend to, but it can be challenging sometimes. Thank you for leaving this review and bringing this to our attention.

    DARLENE G

    5

    August 8, 2022

    I am a current client of this provider

    The agency has helped the most by finding the right caregiver. I would like improved communication.

    Provider Response

    Darlene, thank you for taking the time to leave this wonderful review, we are happy to hear that you enjoy the caregiver. We are sorry to hear that you did not have stellar communication with the office team, if you could let us know more about your experience, we would appreciate it.

    WILLIAM H

    5

    August 3, 2022

    I am a past client of this provider

    The most important thing they did was to get me healthier. They all knew what they were doing and they did their job.

    Provider Response

    Thank you for choosing us for care, William, our caregivers and office team do their best to provide you with quality and consistent care to ensure that you are getting healthier. Thank you for taking the time to leave this review.

    CECILIA M

    5

    August 3, 2022

    I am a current client of this provider

    The agency is understanding. I like this agency because they are friendly.

    Provider Response

    Our office team does their best to ensure the process of receiving care is easy for you and your loved ones. Thank you for choosing us for care and leaving this wonderful review, Cecilia.

    MARK-ROBERT W

    3

    August 1, 2022

    I am a current client of this provider

    The nurse's impact has been positive. They don't return calls or submit documents.

    Provider Response

    We are sorry to hear that you did not have an incredible experience with the office team, Mark-Robert. Our office team does their best to respond to all emails and calls, so we will look into this to determine the best course of action to ensure that you are receiving reliable communication.

    Anonymous_6401

    5

    August 1, 2022

    I am a current client of this provider

    They were able to fill her needs quickly.

    Provider Response

    Our caregivers and office teams do their best to provide quality care when you need it most. Thank you for leaving this review.

    OLLIE M

    5

    August 1, 2022

    I am a current client of this provider

    They have tried to meet our needs. I like that they talk to you about what you need and they try to provide.

    Provider Response

    Thank you for choosing us for care, Ollie, our office team does their best to ensure that you and your loved ones will be receiving quality care. Thank you for taking the time to leave this review.

    CONSTANCE R

    5

    August 1, 2022

    I am a current client of this provider

    I feel relieved because they are there to help my mother. The caregivers that they gave her are good because they do what they need to do for my mother.

    Provider Response

    Thank you for taking the time to leave this review, Constance. Our caregivers are trained and qualified to provide your mother with quality and consistent care to ensure her health and your relief.

    SILVIA V

    5

    August 1, 2022

    I am a current client of this provider

    The aides help me a lot. Sometimes they tell me aide is coming and they do not show up especially on Sunday.

    Provider Response

    Silvia, we are sorry to hear about your experience with the consistency of caregivers. Our office team does their best to ensure that you are receiving consistent and reliable care by our caregivers, so we will look into this to determine the best course of action. Thank you for taking the time to leave this feedback.

    VALERIE B

    5

    August 1, 2022

    I am a current client of this provider

    The nurses come, do their job, make me happy, and they go home. I like the nurses and I see that they care about their patients. The nurse I have right now is very helpful towards me.

    Provider Response

    We are happy to hear about your experience with our caregivers, Valerie. They are trained to provide care and they love what they do, thank you for taking the time to leave this wonderful review.

    DIANE M

    5

    August 1, 2022

    I am a past client of this provider

    It helped the client to have someone to talk to and not feel so isolated. I liked the communication with me about finding someone to fit as well as calling me, so I knew who as with my mom.

    Provider Response

    Our caregivers and office teams do their best to provide quality care to your mother and allow her to be able to talk to someone and not feel isolated. Thank you for taking the time to leave this wonderful review, Diane.

    THERESA R

    5

    July 6, 2022

    I am a past client of this provider

    They were very dependable. They did what they said they were going to do.

    Provider Response

    We do our best to provide quality care and assistance to you and your loved ones, this includes being consistent and reliable. We are glad to hear that you were satisfied with the care provided, Theresa. Thank you for taking the time to leave this review.

    Anonymous_6329

    4

    July 5, 2022

    I am a current client of this provider

    If they say they are going to do something, do it. I would like to see the staff improved in their quality.

    Provider Response

    Thank you for taking the time to leave this feedback, we care about our clients and always work to improve our care. We would like to learn more about the situation, if you could email us, we could benefit from hearing more.

    Anonymous_6266

    4

    July 5, 2022

    I am a current client of this provider

    If I did not have them, then I wouldn't be able to work. The caregivers should have more knowledgeable about how to provide therapeutic type care.

    Provider Response

    We are glad to hear that the caregivers are providing necessary assistance for you and your loved ones. Our caregivers are trained to provide personal care to clients, while our nurses are trained in skilled care. Please email us to tell us more about your concerns.

    Anonymous_6297

    5

    July 5, 2022

    I am a past client of this provider

    Well, the lady who came out was just very good and efficient.

    Provider Response

    We are glad to hear that you are satisfied with the care provided. Our caregivers are incredible and do their best to assist you with what you need. Thank you for taking the time to leave this wonderful review.

    EVERETT J

    3

    July 2, 2022

    I am a past client of this provider

    The agency needs to provide better communication and update the policies and procedures. If they can explain to the caregiver what they need to do for the person.

    Provider Response

    Thank you for the feedback, Everett, we are always looking to improve our care and services. If you could let us know more about your concerns for communication and policies, please email us.

    LOLA J

    1

    July 1, 2022

    I am a current client of this provider

    They need to have their caregivers SHOW UP with a mature person; not a kid. They would need to have someone here when they say they will be here. No caregiver showed up today and yesterday a caregiver came who didn't know what she was doing.

    Provider Response

    Lola, we are sorry to hear about your experience, our caregivers are trained to be professional and provide quality care to you and your loved ones. We will contact the office team to understand how this occurred, but please reach out to us to let us know what happened.

    Anonymous_6324

    4

    July 1, 2022

    I am a current client of this provider

    They do what we ask them to do. When I one weekend, I was meant to have them with my mother, but the girl called in late and we didn't have anyone that whole weekend.

    Provider Response

    We are sorry to hear that you had a less than stellar experience with our caregivers. Our office team does their best to fill open shifts, and we understand that reliable care is important for you and your loved one. We will communicate this with our office teams to better understand the situation and see how we can improve. Thank you for taking the time to leave this review.

    ROBERT L_1

    3

    July 1, 2022

    I am a current client of this provider

    We only need them to take him to his doctor's appointment. They should be easier to contact.

    Provider Response

    We are sorry to hear that you have had difficulty contacting our office teams, they are normally available 24/7. Our caregivers do their best to assist your loved ones with their errands or appointments. Thank you for taking the time to leave this feedback, Robert.

    ALAN P

    5

    July 1, 2022

    I am a current client of this provider

    She does what she's supposed to do. They have someone that comes out on time and scheduled.

    Anonymous_6321

    4

    July 1, 2022

    I am a current client of this provider

    I would like to see more employees who have cars.

    Provider Response

    Thank you for taking the time to leave this feedback. Our caregivers are incredible and do their best to provide quality care and we are glad that they are providing that top-notch care for you and your loved ones. If you have a question or concern, please reach out to us.

    YUVONNE H

    4

    June 6, 2022

    I am a current client of this provider

    Sometimes it's good, but most of the time it's mediocre. Lots of them don't know what to do or just play on their phones. They need more qualified people and people who want to actually do this job.

    Provider Response

    Yuvonne, we are sorry to hear that you were not completely satisfied with the care. Our caregivers are trained to provide quality care to you or your loved ones, not sit on their phones. Please feel free to email us and let us know more about your experience.

    JEAN L G

    5

    June 2, 2022

    I am a past client of this provider

    They knew what my symptoms were. They were very polite and professional.

    Provider Response

    We are honored that you chose us for care, Jean. Our incredible team does their best to provide quality care for you in a timely and professional manner. Thank you for taking the time to leave this review.

    BRENDA T_1

    4

    June 1, 2022

    I am a past client of this provider

    Care Advantage could return calls more often as I had to leave messages to reach them. Care Advantage tries to work with your situation and tries to schedule accordingly.

    Provider Response

    Brenda, thank you for taking the time to leave this review. Our office team does their best to answer and return all calls, so we will look into this to ensure that you are receiving optimal communication. They do their best to work with you to provide quality care for you and your loved ones.

    CARROLL H

    5

    June 1, 2022

    I am a past client of this provider

    Having someone there with me helped the most. The communication and care was good. I liked that they were up front with what to expect.

    Provider Response

    Thank you for this review, Carroll, we do our best to provide clear communication to ensure that you know what you will be getting, which is quality care. We are always here when you need us.

    SAVANNAH S

    3

    June 1, 2022

    I am a current client of this provider

    You have to ask the younger people to do things, they don't do them themselves. They need to have more help available for shifts.

    Provider Response

    We are sorry to hear that you had a less than stellar experience, Savannah. We understand that consistent and reliable care is very important to you and your loved ones, which is why we do our best to fill all shifts and ensure that proper care is received. Our caregivers are trained and certified to provide care to you or your loved one.

    REBECCA W

    5

    May 2, 2022

    I am a past client of this provider

    The client fell a bunch and so she needed to transfer somewhere else as she was getting neglected at the facility. There was confusion with the scheduling on the weekends. All the caregivers were excellent with Care Advantage it was just that the client didn't have consistent care.

    Provider Response

    We are sorry to hear about the inconsistency of the care that you received. But we are happy that our caregivers were able to provide assistance with ambulation. Thank you for taking the time to leave this review.

    INEZ W

    5

    May 2, 2022

    I am a current client of this provider

    It has been beneficial for her because she doesn't know how to take care of herself because she has Alzheimer's. So far they have been very attentive and I have been pleased with the aides that they have sent.

    Provider Response

    Inez, we are honored that we were chosen to provide care to your loved one with Alzheimer's. Our caregivers are incredible and will provide quality care for her and allow you peace of mind. Thank you for taking the time to leave this review.

    DAVID A

    4

    May 2, 2022

    I am a current client of this provider

    The services help me a lot. My caregivers have helped me the most by being with me and helping me walk. That's the biggest thing. The agency needs to improve their billing.

    Provider Response

    We are honored that you chose us to assist with your care, David. Our caregivers do their best to help with your mobility. We are sorry to hear about your experience with billing, could you email us to let us know more about what happened.

    DAVID A_1

    5

    May 2, 2022

    I am a past client of this provider

    They allowed me time to take care of my other family members while they cared for my dad. They were both professional and sympathetic.

    Provider Response

    Thank you for taking the time to leave this review, David. We were honored to be able to provide assistance for you and your mother while you were able to take care of your other family members.

    LARRY P_1

    5

    April 4, 2022

    I am a past client of this provider

    The driver, Shaunice, was cordial and friendly. I was told the cost would be 70 dollars, but it was 26 dollars more. I would like for them to have been more upfront ahead of time. But they worked it out now.

    Provider Response

    Thank you for taking the time to leave this review, Larry. We are sorry to hear about the miscommunication regarding costs of the transportation. We will contact the office teams to look into this matter.

    SARAH M

    5

    April 1, 2022

    I am a current client of this provider

    I can't do much and they have kept my house clean. They do things that I am unable to do. I like that they keep in touch with me and are easy to work with.

    Provider Response

    Sarah, we are so happy to hear this review. Our caregivers are fantastic and very easy to work with, so we are glad that you had a great experience. Thank you for taking the time to leave this review.

    HELEN P_1

    5

    February 1, 2022

    I am a past client of this provider

    Once we got a schedule, it relieved my mind about staying in my home and keeping it clean. They respond to me. They came for an interview, and I could compare them with what I had heard.

    Provider Response

    Helen, thank you for taking the time to leave this review. We are honored to be able to provide great care and keep the house clean!

    STEVE H

    5

    February 1, 2022

    I am a current client of this provider

    The care that we got was impressive. We have already recommended it to others. We were extremely satisfied with the nurse that we got, she was wonderful.

    Provider Response

    We are so glad to hear this wonderful feedback. Thank you for recommending us to others! We appreciate you taking the time to leave this excellent review, Steve.

    LAVERN C

    5

    January 3, 2022

    I am a current client of this provider

    They provided me excellent care. I like the courtesy and help I receive.

    Provider Response

    Thank you for taking the time to leave this review, Lavern. We are so glad to hear that we were able to provide excellent care, we are honored to be able to help you.

    MILTON F

    4

    October 1, 2021

    I am a past client of this provider

    It helped because they took care of him. I would say that some of the caregivers are outstanding.

    Provider Response

    Milton, we are thrilled that you have taken the time to leave us this review. We are honored to take care of your loved one and we would love to know how we can improve our service to earn that 5th star.

    CONNIE L

    4

    September 8, 2021

    I am a current client of this provider

    They send in great caregivers who provide great care. They are easy to work with and the care has been good.

    Provider Response

    Thank you for this review, Connie. We are honored to take care of you and your loved one. Please let us know how we can earn that fifth star!

    PAT K

    5

    September 1, 2021

    I am a current client of this provider

    They have provided good quality caregivers for me. They provide real good care.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    CLIFFORD P

    5

    August 13, 2021

    I am a current client of this provider

    He's happy and comfortable with them. They're responsive and they're always looking for a win-win situation with the clients and staff.

    Provider Response

    Thank you for leaving this review Clifford. We are honored to be able to care for your family, it's always a win!

    JAMES D

    5

    July 12, 2021

    I am a current client of this provider

    I can't leave my husband alone. It allows me to go on errands. I haven't had any problems. They send nice people.

    Provider Response

    Thank you for leaving this wonderful review. We are honored that we are able to assist your husband and provide time for you to run errands.

    WILMA J

    5

    June 17, 2021

    I am a current client of this provider

    They have been very dependable when they need to provide the care I need. I like the person who is with her.

    Provider Response

    Wilma, thank you for leaving this kind review. We are so glad that we are able to provide care for your family.

    VIRGINIA G_1

    5

    March 10, 2021

    I am a current client of this provider

    They sent good people to help my mom. They stay in touch with us.

    Provider Response

    Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.

    SANDRA P

    5

    March 2, 2021

    I am a past client of this provider

    The nurses were very good. I would tell a friend that they handled Covid really well.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    MARGUERITTE S

    1

    February 11, 2021

    I am a past client of this provider

    They could have provided quality services. They need to send trained and capable people.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

    RICHARD S_1

    4

    February 4, 2021

    I am a current client of this provider

    They help with cooking and cleaning. They could have a little bit more flexibility in providing people to provide care.

    Provider Response

    Richard, we are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Please email us in the event you have not been receiving more consistency in your caregiver attendance. Thank you for taking the time to leave us a review.

    ERICKA P

    5

    January 19, 2021

    I am a past client of this provider

    They were just able to be there for her. I like that they are very competent and responsive.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    CARL M

    3

    January 12, 2021

    I am a past client of this provider

    It is really important for me to know when my caregivers are coming or have been re scheduled. I really would have liked to get more consistent caregivers. I would like them to improve the scheduling department.

    Provider Response

    Carl, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    ELIZABETH D

    4

    January 5, 2021

    I am a current client of this provider

    They could stay off their phones. That would help. I would recommend them, but some of their caregivers were better than others.

    Provider Response

    Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on attentiveness. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

    ANNE P

    5

    December 17, 2020

    I am a current client of this provider

    Having someone to care for my mother brings me a great peace of mind. They are very easy to work with. They are able to provide staffing for my mom, even at the last minute.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

    Anonymous_4311

    4

    December 14, 2020

    I am a past client of this provider

    It was painful to start a new IV every day. It was good because I was getting more hydrated. The people were not experienced enough starting IV lines. I did like that they were pleasant and reliable.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

    CHARLES N

    5

    December 3, 2020

    I am a past client of this provider

    The first young lady was not able to do much since she was too pregnant, so we did not ask her to do much, but the next young lady was cheerful and did everything that we asked her to do. The personnel was very personable and very, very helpful.

    Provider Response

    We are so happy that you had a great experience with the caregiver. Thank you for leaving us this positive feedback.

    DANIEL S_1

    5

    November 24, 2020

    I am a current client of this provider

    The service does give me flexibility and allows me to do other while knowing Dan is taken care of. We have had the caregiver help out. He is good to work with. The staff on the phone has everything lined up.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    JANICE C_1

    5

    November 19, 2020

    I am a past client of this provider

    They did everything that I needed to be done. I love that the people are on time, and they are professional and great people that came to help me.

    Provider Response

    Thank you so much for your kind words, Janice! We appreciate that you took the time to give us a 5 star review!

    LILLIAN A_1

    5

    November 5, 2020

    I am a current client of this provider

    They feed her lunch, bathe her and spend time with her during the day. It worked for me because I have the same person coming every day. I like that it's the same person.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars, Lillian! We are honored to be able to help you and we look forward to continually providing superior customer service.

    Anonymous_4120

    5

    October 14, 2020

    I am a past client of this provider

    I wasn't even conscious for most of it because it was post surgery. I had a delivery coming and the caregiver did everything that needed to be done for it. They could have confirmed everything with me as the date I needed them got closer to give me peace of mind.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    WILLIE L

    5

    October 14, 2020

    I am a current client of this provider

    They are very dependable to me. I like their personalities.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    ALFONSO D

    3

    October 6, 2020

    I am a current client of this provider

    If they're not going to be there, they need to call a few days prior to let us know. Some new people need to be trained on how to transfer a person from a bed to the chair and vice versa.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    LUCINDA J

    5

    September 29, 2020

    I am a past client of this provider

    They seem to know the correct exercises to get me better. They arrived on time.

    Provider Response

    Thank you so much for your kind words, Lucinda! We appreciate that you took the time to give us a 5 star review!

    MARY F

    5

    September 8, 2020

    I am a current client of this provider

    They cook for her. The person they have sent is doing what we needed.

    Provider Response

    Mary, thank you for leaving this kind review. We are so glad that we can care for your family!

    ROBERT S_1

    5

    September 8, 2020

    I am a current client of this provider

    He does like it very much because he's grumpy, but they give me peace of mind about his physical safety while I'm at work. I thought they were easy to contact and make arrangements. They were able to provide a caregiver in a fairly short amount of time.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to give you peace of mind.

    ETHEL M

    4

    August 25, 2020

    I am a current client of this provider

    Right now, we're working with Mom and slight dementia issues, so we're working on getting aides to come on a more regular basis. I like that they seem to be very pleasant and have Mom's best interests in mind.

    Provider Response

    We are so glad that we are able to work with you and your family, Ethel! We hope that we can earn that fifth star.

    CATHERINE W

    4

    July 8, 2020

    I am a current client of this provider

    They drive me places. They help me with shopping and appointments. They help with housekeeping and cook for me too. I was matched with a very very high caliber employee who is perfect.

    Provider Response

    Catherine, we are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

    JULIE B

    3

    July 8, 2020

    I am a past client of this provider

    It was good when they came. They did well and we liked the people. We never knew when they were going to be here. We had days when no one showed up and days where we were not expecting anyone and someone new showed up. We had a hard time communicating with the office and the people.

    Provider Response

    We are so sorry that you did not have a stellar experience with our teams, Julie. We understand that consistency in caregivers and communication are very important. We will be sure to communicate this dissatisfaction with our staffing office and leadership.

    ARTHUR WAYNE P

    5

    June 24, 2020

    I am a past client of this provider

    They sat with him and talked with him. We only had someone from care advantage for just one day. They were very informative. The people they sent was good.

    Provider Response

    Arthur, we are so glad that we were able to assist you, even if it was only for one day. Thank you for leaving this positive review.

    Anonymous_3795

    4

    June 4, 2020

    I am a past client of this provider

    They did everything they could and they were courteous, on time, they did everything that I requested. When they first called me to set it up, we didn't get it totally clear on what advantages I was going to have, so I think the initial call could be explained a little better.

    Provider Response

    Thank you for taking the time to leave this review. We are so glad that we were able to help you and your family. We are sorry to hear that the communication on the initial call was not up to our normal standards.

    PATRICIA P

    5

    June 4, 2020

    I am a current client of this provider

    She will answer the phone, hang out with me, and be my best friend. I like the people that they send.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback

    JIM D

    2

    May 7, 2020

    I am a current client of this provider

    They need better trained people, people should show up when they are supposed to. Their scheduling and placement of people is unacceptable. Recently I was supposed to have someone here and they didn't show up. After a bit and I called and only then did they try to find someone.

    Provider Response

    Jim, thank you for bringing this issue to our attention. We understand that care for your loved ones should be consistent and reliable. We will look into this case to see what we can improve on for the future.

    ZELMA B

    5

    May 7, 2020

    I am a current client of this provider

    They help me so much because they make my bed. I need some things done that I can't do. I like that they are very nice to me.

    Provider Response

    We are so glad that we are able to assist you in your daily life and chores. Thank you for taking the time to leave this lovely review, Zelma.

    BETTY P

    5

    April 20, 2020

    I am a current client of this provider

    The caregivers are very nice and help me with a lot of things. I like that they are very polite and help me with a lot of things.

    Provider Response

    Betty, thank you for leaving this kind review. We are so honored to be able to assist you in a polite manner.

    LINDA L_1

    5

    April 20, 2020

    I am a current client of this provider

    I have had 4 surgeries last year and went through chemo and radiation. They helped with a lot of things I was not able to do myself. They offer services I can use.

    Provider Response

    We are honored to be able to provide care for you in this time. We are committed to quality care and ensuring you are well cared for. Thank you for leaving this excellent review.

    JEANNE A

    4

    April 15, 2020

    I am a past client of this provider

    She didn't require much care because she slept a lot, but it was good having somebody here. One day, the person was very late.

    Provider Response

    Jeanne, we are sorry to hear that we were not able to deliver quality and timely care 100% of the time. Aside from that incident, we are happy to hear that we were able to assist you in the care for your loved one. Thank you for taking the time to leave this review.

    LINDA S_1

    5

    April 6, 2020

    I am a past client of this provider

    They do things I can't do for myself. They were a big help for me when I got out of rehab. I have no complaints about them. They were very friendly and thorough.

    Provider Response

    Linda, thank you for leaving this review. We are so happy to hear that our caregivers were able to provide excellent care for you.

    ROSE H

    4

    March 23, 2020

    I am a past client of this provider

    I just needed someone here because I just had surgery I could not take care of her. I really liked the CNA that was here she was a sweet girl.

    Provider Response

    Thank you so much for the kind review Rose. We are so honored to be able to assist your family and are thrilled to hear that we helped while you were going through recovery. We appreciate your time to leave us positive feedback!

    KAY R

    5

    March 19, 2020

    I am a past client of this provider

    It made all the difference in knowing she was okay and not taxing the family very much. It was very helpful. They are very responsive and seem very good at responding in the short term. When my aunt fell they were able to get someone there in 24 hours.

    Provider Response

    Thank you so much for the kind words Kay. It is truly an honor to help your Aunt and especially pleased to read that we met your needs and expectations quickly. Thank you for entrusting us with her care.

    VICTORIA T

    5

    March 12, 2020

    I am a current client of this provider

    They have helped me get set up with Meals on Wheels. It also helped to have someone to come in and change my bandages. They are always where they say they will be when they say they will be there.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review Victoria. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure you are kept safe and well in your home.

    YONA E

    4

    March 5, 2020

    I am a past client of this provider

    They needed to listen more to what I had to say. They should have not changed the caregiver every day.

    Provider Response

    Thank you so much for your review Yona. We are so honored to be able to assist you. Please know that we are working with our staffing department can help alleviate some of the concerns you have regarding consistency of caregivers. We sincerly appreciate your time to leave us this feedback

    FRANKLIN H

    4

    March 5, 2020

    I am a past client of this provider

    We had around the clock care for my dad so they made sure that he was comfortable. They made sure he had food and was bathed. We learned after the fact that they were not allowed to dispense medication and that made things difficult for us.

    Provider Response

    Thank you so much for the kind review Franklin. We are so honored to be able to assist your family and appreciate your time to leave us positive feedback!

    RAYMOND G

    5

    February 20, 2020

    I am a current client of this provider

    We have OT and PT services and we have a shower attendant who comes three days a week to bathe him and help him get ready for the day. They are a good match for my husband in the way that they play around and talk with him.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your husband and we are thrilled to hear our caregivers have established such a wonderful relationship with him. We appreciate your time to leave us positive feedback!

    ALBERT K

    4

    February 12, 2020

    I am a current client of this provider

    They help the most with moving him from chair to wheelchair. They cold actually provide nurses. I have not been able to get nurses on Sunday mornings and I had to find my own nurses for some of the mornings. They just can't seem to find nurses and it is very hit or miss whether I have an aide coming in or not.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience, Albert. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    DUC N

    4

    January 9, 2020

    I am a past client of this provider

    They changed his position every two hours and gave him short baths. Some of them would do their homework or be on the phone with their friends, so I would say we had some ups and downs. We had some nice people, and some of them were average. Some that came didn't do anything, so we talked to the manager. They explained that they were short on people, and we understood that.

    Provider Response

    Thank you for leaving this review. We are sorry to hear that some of the caregivers did not actively care for your loved ones. We understand that care for your loved ones is high priority, we will communicate with office teams to resolve this issue.

    Anonymous_3140

    3

    January 9, 2020

    I am a past client of this provider

    They could have actually done their job. They need to hire better nurses.

    Provider Response

    We are so sorry to hear about your experience. We would love to learn more details about what happened, if you want to email us.

    LOUISE H

    5

    December 19, 2019

    I am a current client of this provider

    When I need them, they are there to help. They have been a great help when I need them. I like the people that they have been sending because they are very good. I have no complaints.

    Provider Response

    Louise, thank you for leaving this review. We are happy to help you and your loved ones and are glad that you like all of the caregivers.

    CAROL H

    5

    December 14, 2019

    I am a current client of this provider

    I just feel more comfortable. I don't have that much to do. Jackie has been very personable.

    Provider Response

    We are so glad that the caregiver is providing care for your loved one and allowing you to relax. Thank you for taking the time to leave this review Carol.

    AMY S

    5

    December 7, 2019

    I am a past client of this provider

    I needed a lot of help, and they were able to provide me that help. They were reliable, and they did a wonderful job.

    Provider Response

    We are so happy to hear that Amy. Thank you for leaving this wonderful review.

    ANDREW C

    5

    November 19, 2019

    I am a current client of this provider

    They took the time to find out what he needed, and they did a plan that would work for him. We were able to get service when we needed it, and that was the most important thing. They are very flexible.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    KARL P

    5

    November 16, 2019

    I am a past client of this provider

    I had a hard time getting him to the bathroom, but I took care of him for a long time, and they told me everything I needed to do on my own. The aide that came was always there and wanted to do everything that she could do.

    Provider Response

    Thank you so much for the kind review Karl. We are so honored to be able to assist your family. We sincerely appreciate your time to leave us such positive feedback about your awesome caregiver.

    HAZEL M

    4

    November 11, 2019

    I am a past client of this provider

    I had to work every day, so I needed someone there on time. The service allowed me to go to work. They could improve their communication because the last day, I had a problem. She had apparently called out at 3 in the morning, but no one had called me until 45 minutes after she was supposed to be here.

    Provider Response

    Hazel, thank you for taking the time to leave this review. We are happy that we were able to provide care when you were not able, but we are sorry to hear about the communication issue. We will work with our office teams to find a path of clear communication for the future.

    PAUL S

    5

    November 11, 2019

    I am a current client of this provider

    When I had the regulars, they were able to take care of my needs, like activities of daily living. They helped with dressing, bathing, and fixing meals. Once I've got regular aides, everything works smoothly. They know my routine, and everything works smoothly. It's taken a while to fill that the gap since my regular caregivers left.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    Anonymous_2877

    4

    November 6, 2019

    I am a past client of this provider

    I had just come out of a nursing home, and I was trying to get better. A couple of caregivers that I liked did very well, listened to me, and were very helpful. I'm not very keen on being sick, and I wasn't good at dealing with strangers. For a while, I was getting one caregiver that I was okay with, but then I had a couple of different people. I didn't like a lot of strangers around me.

    Provider Response

    Thank you for leaving this review. We understand being cautious around strangers, but we are glad that we were able to provide a caregiver that you were comfortable with.

    RUSSELL B

    5

    October 15, 2019

    I am a current client of this provider

    In the beginning, there was a young caregiver that wasn't consistent, but now they've been very consistent. They always show up and the caregivers know what they are doing. They do everything that they say they will do, they have a good system, and the caregivers that come are really good.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    MARION R_1

    5

    October 15, 2019

    I am a past client of this provider

    They seemed to help out, and we had several different people who were coming out. She received excellent care from them, and I had no problem with their staff. One lady in particular just bonded with both of us, and it was like she was part of the family. The care that my wife received while under the care of Care Advantage was excellent service and care. I would recommend them highly.

    Provider Response

    Thank you so much for the kind words. It is truly an honor to help your wife. Thank you for entrusting us with her care.

    BOBBIE B

    5

    October 2, 2019

    I am a current client of this provider

    I don't get up until they get to me, and they fix me breakfast and bathe me. They are on time, and they do exactly what I ask them to do.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    MARY D

    5

    September 24, 2019

    I am a past client of this provider

    When I wasn't doing too well and I had a lot of problems, they got me through some tough times. I think the agency did a nice job because they were here for me when I needed them.

    Provider Response

    Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

    Anonymous_2387

    4

    September 24, 2019

    I am a past client of this provider

    My mom wouldn't cooperate, and I wish they would have had some solutions. I liked the girl that we had. She seemed to be comfortable and to know what she doing.

    Provider Response

    Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We do have a large network of caregivers that we can pull from other areas if you need a better fit in the home. We can also have our Home Care Specialist or our nurse speak with your mother to help ease her concerns, just let our office know when you would like to have someone stop by.

    Anonymous_2396

    3

    September 24, 2019

    I am a past client of this provider

    I just felt that they had a lack of interest in doing work. They did not talk to him and do much with nursing. They just did not seem to have a lot to do for my loved one, but even with that, they were not doing anything. I had to help with my relative.

    Provider Response

    We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks and we are sorry this was not your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

    Anonymous_2486

    4

    September 23, 2019

    I am a current client of this provider

    They are decent. They do a good job. What they do is give my wife some slack at times, and they give her a chance to get out of the house. They could communicate better. Sometimes I do not get aides on time or at all, so I would like to get advanced notice about aides not being here.

    DWIGHT M

    5

    September 19, 2019

    I am a current client of this provider

    They help me all the way around because I am paralyzed on the right side. They do all the general things that I can't do on my own. I am having trouble getting them here on the days that they are supposed to be here.

    Provider Response

    Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

    ANDREW W

    5

    August 27, 2019

    I am a current client of this provider

    I can go to work and know that my husband is being taken care of. I love the person that they are sending. We could not ask for a nicer or more understanding person.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    ANITA B

    3

    August 26, 2019

    I am a current client of this provider

    When Nora was here, it was great, but now, they need to improve their communication. I think they need to call me and let me know who is coming. It is hard to know who to expect.

    Provider Response

    Anita, thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.