Care Advantage - Southside Richmond

Offers Home Care

24 Reviews
Call (800) 973-1841
Care Advantage - Southside Richmond (800) 973-1841
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Reviews of Care Advantage - Southside Richmond

24 Reviews Write a review

Home Care Reviews for Care Advantage - Southside Richmond

April 25, 2018

By ANN J_4

I am a current client of this provider

They help you in a way that you need. She helps me when I wash and she's good when I need somebody to help me. She helps when I get up and helps me in the bathroom if I need it.

April 13, 2018

By MARION R_4

I am a current client of this provider

The caregivers that we have had through them are just like members of our family. We have bonded with them. That is what we like. They are here whenever I need to go out and run errands and pay bills. They stay here until I return.

April 13, 2018

By PAT K_6

I am a current client of this provider

They've responded properly when I've discussed issues with them. I tell them when I don't like what they're doing and they correct them. They listen to my expectations. The people that they send keep my wife company and help her so I don't have to do it.

April 13, 2018

By FRANCES N_1

I am a past client of this provider

Even though my wife only lasted 10 days, the people from Care Advantage could not have been more caring or compassionate. I recommend them to people all the time! They were always there for us and anticipated our needs, so I never had to worry about anything.

March 20, 2018

By SUSAN O_2

I am a current client of this provider

I like the fact that I can have some peace of mind while I'm at work because I know she's in good hands. They make her meals and help her with letting the dog in and out of the house.

March 20, 2018

By John T_8

I am a past client of this provider

They were really devoted to my husband's needs. They were really dedicated to trying to make my husband improve.

March 20, 2018

By MARY C_24

I am a current client of this provider

I like the feedback I get, they let me know what happens, and when they are going to go. It is very helpful. They are reliable and do what they say they are going to do.

March 16, 2018

By PAUL S_4

I am a current client of this provider

I've had some issues with a couple of the caregivers, but they were able to remove them and replace them. I also often find mistakes on the bills. I don't think it's anything in particular, it's more just the general help.

March 12, 2018

By GARY T_2

I am a past client of this provider

Outside of the inconsistency, I didn't feel like I was being heard on a customer service level. The lady who I called to get help, made me feel like I was annoying her and being a bother. It wasn't great. I wouldn't use them again.

March 12, 2018

By ROBERT L_9

I am a current client of this provider

When I left and came back home, it looked like they took good care of my loved one. They are nice. They just sit there with my loved one and feed him. They change him if needed.

March 12, 2018

By THERESA V_1

I am a current client of this provider

They show up on time and when there's a scheduling issue they call and let us know. They make sure to schedule caregivers that get along with my wife. It impacts my life more than her's. It allows me to do what I need to do at work and not have to worry about calling off from work.

February 02, 2018

By JOSEPHINE M B

I am a current client of this provider

The plan is not written to what I need specifically for my needs and there are challenges with keeping people and consistency. If there is an issue and I go to the office staff they pass along the information from person to person with no one to take ownership. The caregivers don't get paid a lot and because of that they have challenges in keeping people. Someone won't receive the best caregiver for their loved one until they go through a lot of caregivers. I am absolutely stressed to the highest degree and if I need a certain level of care for my mother it'll be hard to sustain that because I need a good few people. At times I would go through a revolving door to find someone for the weekend shift and if I lose Alisha then I'm in a pickle because I need good caregivers. Without the caregivers, I wouldn't have anything so I need them and without them I don't know what I would do.

July 31, 2015

By Teresa45

I am a current client of this provider

Deana from Care Advantage is exceptional. We love the quality of work and detail that she does. She keeps mom and dad on a schedule and we couldn't ask for a better CNA. Thank you!
Provider Response

Thank you for sharing Teresa! We enjoy the time we spend with your mom and dad.

July 14, 2015

By Sister in minnesota

I interviewed this provider

Care advantage has exceeded my expectations on every occasion in both efficiency and professionalism. Following a car accident, my brother needed someone to accompany him to multiple doctor appoints take notes and communicate back to his care facility. Because I live in the Midwest and he is in virginia ACC arrangements were by phone and email. Both the office support staff and the companion were outstanding. I never had to worry about not having a family member accompany him or miss important information. I would highly recommend this mechanicsville VA advantage care to anyone need ring this type of healthcare support.
Provider Response

Thank you so much! We are here to be an extension to your family for those that live out of state like yourself. Your brother will always have a family member close to home with us.

July 14, 2015

By Virginia Johnson

I am a current client of this provider

We have been with Care Advantage for the past 10 months receiving services for my dad 3 times a week for 3 hours a day. A few times I have needed to change the days an aid comes out due to doctor's appointments and Care Advantage has been very willing to work with us. Overall the majority of the aids we have had in my parents home have been great! The aids clean, help shower, prepare lunch, do wash and play games with my dad. Our hours are different than most families - 10 - 1pm. It has been harder for Care Advantage to find aids that will consistently come out but we have achieved that goal & we are thankful.
Provider Response

Thank you Virginia! Our aides have enjoyed your dad and we are grateful to work with your family. The limited hours are more difficult to schedule but we will always strive to work out a consistent schedule for you.

May 12, 2015

By MWManson

I am a past client of this provider

Our family has had Care Advantage for the last 2.5 years! Our two sweet nurses Dawn and Elayne took great care of our darling Granny. RN Stacey is phenomenal and came once a month to check in. Stacey walked us through and helped us get more care and kept our Granny comfortable until the very end. Our Granny passed two weeks ago and we miss her terribly ,but knowing we were able to keep her home with us and care for her much in part to Care Advantage makes me feel so blessed and thankful we had each and everyday with her in the comfort of our(hers too) home! Thank you is not enough for the care this company has given our family. We are heartbroken to lose our precious Granny as well as to lose her nurses that we considered family.
Provider Response

It was a joy taking care of your Granny and working with your family. We are saddened at your loss and are still sending thoughts and hugs to your family. I know our aides and nurses-Dawn, Elayne, Stacey, and our office staff- will miss seeing and working with you and your family so please let us know if we can ever be any assistance to you again. Thank you and all our best!

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About Care Advantage - Southside Richmond

Our Mission, our purpose, our duty...

Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.

We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.

Our Vision

To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.

Our Values

These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.


C

COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.


A

ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.


R

RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.


E

EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.


Photos of Care Advantage - Southside Richmond


Services and Amenities of Care Advantage - Southside Richmond

Health services

  • Physical Therapy

Rates

  • Hourly Rate: $21 $26/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Physical Therapy
  • Occupational Therapy

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Staff

  • Male Caregivers

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Online Payments Accepted.

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
  • Not Bonded And Insured

Licenses

  • Licenses: Home Care Organization License

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Care Advantage - Southside Richmond

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