Provider Response
Thank you for taking the time to leave this review, Larry. We are sorry to hear about the miscommunication regarding costs of the transportation. We will contact the office teams to look into this matter.
Offers Home Care
April 04, 2022
Provider Response
Thank you for taking the time to leave this review, Larry. We are sorry to hear about the miscommunication regarding costs of the transportation. We will contact the office teams to look into this matter.
April 01, 2022
Provider Response
Sarah, we are so happy to hear this review. Our caregivers are fantastic and very easy to work with, so we are glad that you had a great experience. Thank you for taking the time to leave this review.
March 01, 2022
Provider Response
Thank you for taking the time to leave this review, Ola. We are happy to hear that our caregivers are providing you peace of mind, we are sorry to hear about last-minute fill-ins, we do our best to schedule out caregivers that provide a great fit for your loved ones.
February 01, 2022
Provider Response
Helen, thank you for taking the time to leave this review. We are honored to be able to provide great care and keep the house clean!
February 01, 2022
Provider Response
We are so glad to hear this wonderful feedback. Thank you for recommending us to others! We appreciate you taking the time to leave this excellent review, Steve.
January 03, 2022
Provider Response
Thank you for taking the time to leave this review, Lavern. We are so glad to hear that we were able to provide excellent care, we are honored to be able to help you.
October 01, 2021
Provider Response
Milton, we are thrilled that you have taken the time to leave us this review. We are honored to take care of your loved one and we would love to know how we can improve our service to earn that 5th star.
September 08, 2021
Provider Response
Thank you for this review, Connie. We are honored to take care of you and your loved one. Please let us know how we can earn that fifth star!
September 01, 2021
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
August 13, 2021
Provider Response
Thank you for leaving this review Clifford. We are honored to be able to care for your family, it's always a win!
July 12, 2021
Provider Response
Thank you for leaving this wonderful review. We are honored that we are able to assist your husband and provide time for you to run errands.
June 17, 2021
Provider Response
Wilma, thank you for leaving this kind review. We are so glad that we are able to provide care for your family.
May 12, 2021
Provider Response
We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!
March 10, 2021
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.
March 01, 2021
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!
February 11, 2021
Provider Response
We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.
February 04, 2021
Provider Response
Richard, we are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Please email us in the event you have not been receiving more consistency in your caregiver attendance. Thank you for taking the time to leave us a review.
January 19, 2021
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
January 12, 2021
Provider Response
Carl, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.
January 05, 2021
Provider Response
Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on attentiveness. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.
December 17, 2020
Provider Response
Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!
December 14, 2020
Provider Response
Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!
December 03, 2020
Provider Response
We are so happy that you had a great experience with the caregiver. Thank you for leaving us this positive feedback.
November 24, 2020
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
November 19, 2020
Provider Response
Thank you so much for your kind words, Janice! We appreciate that you took the time to give us a 5 star review!
November 05, 2020
Provider Response
Thank you so much for taking the time to rate us 5 stars, Lillian! We are honored to be able to help you and we look forward to continually providing superior customer service.
October 14, 2020
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
October 14, 2020
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!
October 06, 2020
Provider Response
We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.
September 28, 2020
Provider Response
Thank you so much for your kind words, Lucinda! We appreciate that you took the time to give us a 5 star review!
September 08, 2020
Provider Response
Mary, thank you for leaving this kind review. We are so glad that we can care for your family!
September 08, 2020
Provider Response
Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to give you peace of mind.
August 25, 2020
Provider Response
We are so glad that we are able to work with you and your family, Ethel! We hope that we can earn that fifth star.
July 08, 2020
Provider Response
Catherine, we are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!
July 08, 2020
Provider Response
We are so sorry that you did not have a stellar experience with our teams, Julie. We understand that consistency in caregivers and communication are very important. We will be sure to communicate this dissatisfaction with our staffing office and leadership.
June 24, 2020
Provider Response
Arthur, we are so glad that we were able to assist you, even if it was only for one day. Thank you for leaving this positive review.
June 04, 2020
Provider Response
Thank you for taking the time to leave this review. We are so glad that we were able to help you and your family. We are sorry to hear that the communication on the initial call was not up to our normal standards.
June 04, 2020
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback
May 07, 2020
Provider Response
Jim, thank you for bringing this issue to our attention. We understand that care for your loved ones should be consistent and reliable. We will look into this case to see what we can improve on for the future.
May 07, 2020
Provider Response
We are so glad that we are able to assist you in your daily life and chores. Thank you for taking the time to leave this lovely review, Zelma.
April 20, 2020
Provider Response
Betty, thank you for leaving this kind review. We are so honored to be able to assist you in a polite manner.
April 20, 2020
Provider Response
We are honored to be able to provide care for you in this time. We are committed to quality care and ensuring you are well cared for. Thank you for leaving this excellent review.
April 14, 2020
Provider Response
Jeanne, we are sorry to hear that we were not able to deliver quality and timely care 100% of the time. Aside from that incident, we are happy to hear that we were able to assist you in the care for your loved one. Thank you for taking the time to leave this review.
April 06, 2020
Provider Response
Linda, thank you for leaving this review. We are so happy to hear that our caregivers were able to provide excellent care for you.
March 23, 2020
Provider Response
Thank you so much for the kind review Rose. We are so honored to be able to assist your family and are thrilled to hear that we helped while you were going through recovery. We appreciate your time to leave us positive feedback!
March 19, 2020
Provider Response
Thank you so much for the kind words Kay. It is truly an honor to help your Aunt and especially pleased to read that we met your needs and expectations quickly. Thank you for entrusting us with her care.
March 12, 2020
Provider Response
Thank you so much for taking the time to leave this wonderful review Victoria. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure you are kept safe and well in your home.
March 05, 2020
Provider Response
Thank you so much for your review Yona. We are so honored to be able to assist you. Please know that we are working with our staffing department can help alleviate some of the concerns you have regarding consistency of caregivers. We sincerly appreciate your time to leave us this feedback
March 05, 2020
Provider Response
Thank you so much for the kind review Franklin. We are so honored to be able to assist your family and appreciate your time to leave us positive feedback!
February 20, 2020
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your husband and we are thrilled to hear our caregivers have established such a wonderful relationship with him. We appreciate your time to leave us positive feedback!
February 12, 2020
Provider Response
We are so sorry to read your review and very sorry this was your experience, Albert. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.
January 09, 2020
Provider Response
Thank you for leaving this review. We are sorry to hear that some of the caregivers did not actively care for your loved ones. We understand that care for your loved ones is high priority, we will communicate with office teams to resolve this issue.
January 09, 2020
Provider Response
We are so sorry to hear about your experience. We would love to learn more details about what happened, if you want to email us.
December 19, 2019
Provider Response
Louise, thank you for leaving this review. We are happy to help you and your loved ones and are glad that you like all of the caregivers.
December 14, 2019
Provider Response
We are so glad that the caregiver is providing care for your loved one and allowing you to relax. Thank you for taking the time to leave this review Carol.
December 07, 2019
Provider Response
We are so happy to hear that Amy. Thank you for leaving this wonderful review.
November 19, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
November 16, 2019
Provider Response
Thank you so much for the kind review Karl. We are so honored to be able to assist your family. We sincerely appreciate your time to leave us such positive feedback about your awesome caregiver.
November 11, 2019
Provider Response
Hazel, thank you for taking the time to leave this review. We are happy that we were able to provide care when you were not able, but we are sorry to hear about the communication issue. We will work with our office teams to find a path of clear communication for the future.
November 11, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
November 06, 2019
Provider Response
Thank you for leaving this review. We understand being cautious around strangers, but we are glad that we were able to provide a caregiver that you were comfortable with.
October 15, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
October 15, 2019
Provider Response
Thank you so much for the kind words. It is truly an honor to help your wife. Thank you for entrusting us with her care.
October 02, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
September 24, 2019
Provider Response
Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.
September 24, 2019
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We do have a large network of caregivers that we can pull from other areas if you need a better fit in the home. We can also have our Home Care Specialist or our nurse speak with your mother to help ease her concerns, just let our office know when you would like to have someone stop by.
September 24, 2019
Provider Response
We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks and we are sorry this was not your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.
September 23, 2019
September 19, 2019
Provider Response
Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.
August 26, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
August 26, 2019
Provider Response
Anita, thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.
August 23, 2019
Provider Response
We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. Thank you for your feedback, Gilbert.
August 14, 2019
Provider Response
Thank you so much for leaving this review, Nancy, we are so honored to be able to work with you. We are glad that our caregivers are giving you the assistance you need.
August 14, 2019
Provider Response
Helen, thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
August 14, 2019
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!
July 31, 2019
July 31, 2019
July 29, 2019
Provider Response
Thank you for leaving this review, Ella. We are glad that we are able to provide these services for your family.
July 24, 2019
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
July 18, 2019
Provider Response
Sonita, we are so sorry to hear that you did not have incredible experiences with us. We know that consistency is crucial and we are sorry that it was not provided for you. We will work with our office teams to figure out how to fix this. Thank you for leaving this review.
July 18, 2019
July 12, 2019
Provider Response
Patty, we are sorry that we did not provide an amazing overall experience for you and your family. We are glad that we could care for your mother, but we will reach out to office teams regarding the issue of attention from our caregivers. Thank you for leaving this review.
June 27, 2019
Provider Response
We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.
June 25, 2019
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.
June 25, 2019
Provider Response
Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!
June 17, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
June 17, 2019
Provider Response
We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!
May 30, 2019
Provider Response
This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.
May 23, 2019
Provider Response
We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.
May 23, 2019
Provider Response
Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. Consistency is certainly something we can provide in most cases, but of course there are times of emergency we have to cover. Please let us know if this continues by emailing us.
April 24, 2019
Provider Response
Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware and communicate with you about the arrival of your caretakers. Please feel free to email us if this is not happening.
April 16, 2019
Provider Response
Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.
March 25, 2019
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
March 22, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
March 18, 2019
March 13, 2019
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
February 27, 2019
February 20, 2019
Provider Response
Wanda, we so appreciate your five star review. Thank you for allowing us to give back your life!
February 14, 2019
Provider Response
We are so sorry to read this review. Please know that we always have a nurse stationed at each location and can be called for immediate health related questions. We are very dishearten to read this review and we will be working with this location to address your concerns. We welcome any additional details specific to your case to be submitted by emailing us.
February 14, 2019
February 13, 2019
Provider Response
Thank you for the 4 stars, but we are so sorry that our office did not return your call in a timely fashion. This is something we will have corrected immediately and we hope we can earn that 5th star!
January 31, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
January 29, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
January 22, 2019
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
January 07, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
January 07, 2019
Provider Response
I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones
January 07, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
December 18, 2018
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
December 18, 2018
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
December 11, 2018
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
December 10, 2018
December 10, 2018
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
December 10, 2018
December 06, 2018
November 29, 2018
Provider Response
This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.
November 29, 2018
Provider Response
I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones
November 26, 2018
Provider Response
I am sorry to hear that you have had these challenges with your caregivers. All caregivers go through extensive OSHA training, and should be well versed in universal precautions. We will address this with those caregivers assigned to work with you to ensure improvement going forward. Thank you for taking the time to provide this feedback.
November 12, 2018
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.
November 12, 2018
October 29, 2018
October 24, 2018
September 26, 2018
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
September 26, 2018
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
September 21, 2018
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
September 21, 2018
Provider Response
Thank you for taking the time to offer this positive feedback, and for choosing Care Advantage for your home care needs.
September 21, 2018
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.
September 18, 2018
Provider Response
I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. Your feedback has been shared with the office team. You should have a better experience going forward.
September 17, 2018
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
August 31, 2018
August 29, 2018
July 30, 2018
July 26, 2018
July 20, 2018
July 18, 2018
July 13, 2018
June 29, 2018
June 14, 2018
June 14, 2018
April 25, 2018
April 25, 2018
April 25, 2018
April 13, 2018
March 20, 2018
March 20, 2018
March 20, 2018
March 12, 2018
March 12, 2018
July 31, 2015
Provider Response
Thank you for sharing Teresa! We enjoy the time we spend with your mom and dad.
July 14, 2015
Provider Response
Thank you so much! We are here to be an extension to your family for those that live out of state like yourself. Your brother will always have a family member close to home with us.
July 14, 2015
Provider Response
Thank you Virginia! Our aides have enjoyed your dad and we are grateful to work with your family. The limited hours are more difficult to schedule but we will always strive to work out a consistent schedule for you.
May 12, 2015
Provider Response
It was a joy taking care of your Granny and working with your family. We are saddened at your loss and are still sending thoughts and hugs to your family. I know our aides and nurses-Dawn, Elayne, Stacey, and our office staff- will miss seeing and working with you and your family so please let us know if we can ever be any assistance to you again. Thank you and all our best!
As residents of the River City, Richmonders sometimes talk about the communities north or south of the river – but Southside Richmond is a diverse community with a wealth of unique neighborhoods: Manchester, Bon Air, Midlothian, Chesterfield, and Powhatan, to name a few.
We’re proud to offer Manchester, Midlothian, Chesterfield and other Southside Richmond residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are. Serving: