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Care Advantage - Southside Richmond Richmond, VA
10043 Midlothian Turnpike, Richmond, VA 23235
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Featured Review
ALBERT R B
5
|
January 5, 2024
It is helpful that they cook my food. They are good.
Provider Comparison
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Reviews of Care Advantage - Southside Richmond in Richmond, Virginia
4.2
(299 reviews)
ALBERT R B
5
|
January 5, 2024
It is helpful that they cook my food. They are good.
Provider Response
JOAN W_2
1
|
January 3, 2024
They could follow up after visits, listen to me, and make the aids accountable. They could make sure the caregivers do their job.
IRVIN A
5
|
January 3, 2024
It made my life a lot easier because I could actually go out somewhere. I liked their caregivers; my husband was crazy about them.
ARWIN JOHN J
3
|
January 3, 2024
They need to be able to provide people when they are supposed to be here. They have the same issue as everyone else. They don't seem to have enough staff.
FRANCES R_1
4
|
January 3, 2024
It is helpful so my sister can leave and go somewhere else, and I can work. I am not always there to observe the care. They typically do what they are asked to do.
Anonymous_1704198479
4
|
January 2, 2024
They could have more notice of when they are coming. They schedule the night before and sometimes that causes issues. I like their communication and availability.
EVA V
5
|
December 6, 2023
The caregivers provide companionship for my mom. They are very responsive. We can get additional help or cancel help as needed.
ARLENE C
5
|
December 5, 2023
The services were excellent, and they helped her get back on her feet. Everybody who came, showed up on time and was very kind, nice and helpful.
Anonymous_1701430290
4
|
December 1, 2023
Maybe had taken more initiative with the patient by just checking on him. The only thing was that I gave instructions on what to do, but they didn't do anything above that. They needed to take it upon themselves to do more.
ALFRED H
5
|
December 1, 2023
They fit our schedule and they do fine. They show up on time and if they are running late they will call me.
HAMP F
5
|
December 1, 2023
They listen to the concerns of the client. I like that the schedules are good for my husband and I, and they show that they care.
SANDRA D
5
|
December 1, 2023
We got a good aide, so they are responsible for that. I just like the way you all work everything out and stay in touch. The aide that is here is really good and we like her.
DARRELL C
1
|
November 2, 2023
The agency would bill me in the middle of the month instead of at the end of the month. But he did not do a job. The young man did not know what he needed to do and kept asking me what he needed to do.
MARVIN S_1
4
|
November 2, 2023
The initial nurse that came in did a great job. The additional nurses did too. There wasn't a lot that they could do because of the short time period of the care. It was a bit of a whirlwind when we were getting his bed set up. He was a little belligerent at first, but he calmed down after they gave him medicine. I think it eased his pain. I think they were here for such a brief period since he passed quickly after we brought him home, but they were very responsive when trying to set everything up.
Anonymous_7674
3
|
November 2, 2023
They need to have better communication internally and externally. They have poor communication.
MAUDE H
5
|
November 1, 2023
The impact on her was tremendous. It helped us. The person showed very great tenderness towards my sister.
MARIEL M
5
|
November 1, 2023
I need the services and it takes a lot of pressure off of me and my daughter. They have been very diligent when providing my care when I got started.
LEON B
2
|
November 1, 2023
My caregiver helps me, but she doesn't go beyond the help. My nurse could do a better job of helping me with my laundry and feeding me, since I can't do that myself.
RICHARD A
5
|
November 1, 2023
My provider was dependable. I liked the specific provider they sent us.
Provider Response
Anonymous_7670
5
|
November 1, 2023
They took care of anything we needed. They did a lot for her. They came and took vitals and took care of everything she needed.
JOAN G
4
|
November 1, 2023
They have had a positive impact by showing up and they are helpful. There is nothing I know of at this time that they could improve.
KAREN M
4
|
November 1, 2023
The caregivers were fine, and I am not sure how they could have a greater impact. They have helped the most by being here and letting me go take care of appointments. They could improve their telephone response.
ERNESTINE M
5
|
November 1, 2023
They took care of her. The aides were reliable.
HABIB G
1
|
October 3, 2023
Need to change the policy that they have. They don't do what they are supposed to do. I don't need a babysitter, I need someone to help me on what I need. I don't like their scheduling policy, they have to stay around for 4 hours.
Provider Response
SADIE M
5
|
October 2, 2023
Them being reliable impacts my mom's daily life. I like the flexibility, skilled, and reliable workers.
Provider Response
DIANE A
5
|
October 2, 2023
They set everything up for me. They were very helpful.
Provider Response
CAROL P_2
5
|
October 2, 2023
They were there and they did provide the care that we needed. When we didn't know what to do to help Carol, they were so willing to help us out and come out to see what was going on. I don't know what they could have done to improve. I appreciated that they were very responsive to our needs.
Provider Response
CAROLYN P_1
5
|
October 2, 2023
We couldn't live without our caregiver. My father-in-law gets to go to work every day, so he gets some freedom and peace of mind because of the services. They have been reliable, dependable, and communication is fantastic.
Provider Response
SHIRLEY S_3
5
|
September 5, 2023
My caregiver is very nice and she cares about me. They are the best choice for me. I am very happy with my caregiver.
Provider Response
Anonymous_7053
4
|
September 5, 2023
If my person can't come, they have someone that can. They can make sure the caregivers are willing to do things to help. They could work on calling back to let me know if someone is coming.
Provider Response
TAMARA V
4
|
September 5, 2023
It has been okay. But they need to be able to meet all my needs, instead of telling me they can't do things. It is hard to find caregivers that can come in and do what I need done.
Provider Response
JEAN W
3
|
September 1, 2023
They could have more understanding nurses. They could have better quality workers.
Provider Response
LINDA L_2
5
|
September 1, 2023
They run pumps on my legs and they put wraps on my legs. They are usually very dependable and they are flexible. When you need help, they find it.
Provider Response
PAUL K
4
|
September 1, 2023
I can't think of anything they can do to have a greater impact on his life. They have helped him by helping prepare his meals. I can't think of anything they can improve on. We like the provider that we have right now.
Provider Response
MARIA L_1
5
|
September 1, 2023
She was pretty sick, so it was very important. They helped her with her daily living tasks. I liked the night crew that came in and helped Maria out. They were very compassionate.
Provider Response
RUBY F
5
|
September 1, 2023
The services are good, but some of the people don't know what to do. I like that they are very quick to give us updates.
Provider Response
DOUGLAS H
5
|
August 9, 2023
They were able to get him cleaned up without having to shift him around a lot. I liked that they did anything that he asked them to do.
Provider Response
ASSADULLAH A
5
|
August 4, 2023
Their punctuality has made it a positive experience. I like their accountability.
Provider Response
NORMA N
5
|
August 1, 2023
It's helping. She's 94 and needs some assistance. The management staff and scheduling always has somebody there. They are very reliable.
Provider Response
JOHN H_5
5
|
August 1, 2023
It makes me more comfortable because I have a regular doctor. They are convenient and they have a local office. I enjoy my caregiver.
Provider Response
LOUISE B
5
|
August 1, 2023
The agency has chosen people that are of quality to help my mother out. I like the follow-up of the agency and how on point they are in addressing our needs.
Provider Response
OLA W
5
|
August 1, 2023
It gives her a safer space so she doesn't panic when she can't remember things. Everyone has been prompt to return calls.
BOBBIE S_2
5
|
August 1, 2023
It makes everything easier. It gives us a little break and gives her someone else to interact with. We have already recommended them.
Provider Response
Anonymous_7560
4
|
August 1, 2023
It made a difference and kept her in a routine. I like that they came when they said they were going to.
Provider Response
ELVIRA L
4
|
August 1, 2023
I mean, for someone who needs care for a loved one they are helpful, so you can do what you need to do for the day. I mean I was not there, it depends on who they are going with.
Provider Response
HARRY W_1
5
|
July 10, 2023
They help with my meals and cleaning. They do what they say they'll do.
Provider Response
RENITA O
5
|
July 6, 2023
They take care of their employees and they take care of me. The person that they have working for me.
Provider Response
COY S
5
|
July 3, 2023
They worked hard to do the best for him that they could. They were always ready and available when we needed them.
Provider Response
Anonymous_7497
5
|
July 3, 2023
I can go to work or do the other stuff that I need to do and not have to worry that he's not fed or getting care. They do a good job of managing his daily living as much as he will allow.
Provider Response
VERNA L. C
1
|
July 3, 2023
Our caregiver is decent, but when she doesn't come it goes wrong. I wouldn't recommend them, there's been 58 no calls no shows in a year.
Provider Response
DAVID M
3
|
July 3, 2023
They can vet their aides. They can keep their word and notify me of problems with aides. They have a lack of communication and that's for everything.
Provider Response
THOMAS H
5
|
July 3, 2023
She helps him with dressing of his feet. I have a good aide. She is excellent.
Provider Response
ORA A
4
|
June 5, 2023
The interaction with my mom was not the best, a more mature staff member would've been better. I think the staff were really young, so maybe more mature staff.
Provider Response
Anonymous_6684
5
|
June 2, 2023
My mom doesn't get as anxious and doesn't feel as lonely anymore. They have good responsiveness and I love how they care for my mom.
Provider Response
BOBBIE S_1
5
|
June 2, 2023
My mother feels really comfortable with her, she comes and helps her all day. I like the person that's working with my mom, she takes really good care of my mom and has a lot of patience with her.
Provider Response
ARTHUR F_2
2
|
June 1, 2023
They could get the caregivers in place. They are always calling out. The caregivers should be committed to their jobs.
Provider Response
WILLIAM M_4
5
|
June 1, 2023
They have helped the most because she only comes in 3 hours a week, but she cleans, keeps dad company, watches shows with him, and talks with him. She gives him more life and fun. I like that our CNA that comes out is amazing, and it's been a seamless process.
Provider Response
BARBARA S_5
4
|
May 1, 2023
They have trouble getting the billing out. Sometimes I haven't a received a bill at all. They have recently fixed it. I have recommended them to others.
Provider Response
PATRICIA M_1
4
|
May 1, 2023
They only come once a week. This caregiver won't be coming back for at least 10 days. So far, I am satisfied with the care that the caregiver is providing me. I only see the caregiver once a week. The questions are too early. Processing the claims and everything. I'm having issues.
Provider Response
BARBARA S_4
5
|
May 1, 2023
The services are helpful because it has made life much easier on my mom. There was a little bit of a learning curve at the beginning. I would recommend Care Advantage because they keep in contact.
Provider Response
RUSSELL T
5
|
April 4, 2023
They helped me get in and out of the bed. The only thing that I needed them for was to help me get me in and out of the bed.
Provider Response
GAY LEE H
4
|
April 4, 2023
One of the caregivers that they sent out was incapable of helping Gay move around. I tried a different company first, and that company was having a difficult time getting caregivers to come in. Care Advantage always seemed to have good people.
Provider Response
TIM C_1
4
|
April 3, 2023
It was a positive experience by working at her level and not making her do too much. They did the same exercise every time that they came, and it could have been a little bit longer.
Provider Response
MAXINE R
5
|
April 3, 2023
They make life easier by doing stuff for her. I like how they are flexible.
Provider Response
MARY D_1
5
|
April 3, 2023
They are reliable, trustworthy, and skilled. It allows me to leave my mom in good care. It was east to schedule, and I found someone who was a great match.
Provider Response
JAMES H_3
4
|
April 3, 2023
I would like them to keep sending people out to make my life easier. When my husband got COVID they did not send anyone to help him at all.
Provider Response
Anonymous_7068
3
|
March 6, 2023
They could have more of an online presence and have someone to take your calls. Their service is a little bit lacking. It is hard to get ahold of someone.
Provider Response
Anonymous_7087
4
|
March 3, 2023
They helped enormously. They can communicate better about scheduling. They didn't follow up. Other than that, the quality of care of good.
Provider Response
SUSAN L_1
5
|
March 2, 2023
It's been helpful having someone there with my parents, they keep my mom safe and knowing that they're doing that provides peace of mind. One thing I like about the services is the ease of scheduling for our family.
Provider Response
MICHELLE P
1
|
March 1, 2023
They need to screen the care providers. The agency could have improved by having care providers being clinically trained, not "book trained". The caregiver didn't have hands-on experience.
Provider Response
STEPHEN C
5
|
March 1, 2023
The services were great. His body was not cooperating. They changed things based on his abilities. My dad liked Nester. They are prompt.
Provider Response
PATRICIA K
5
|
March 1, 2023
She helped her get back to the state that she is in now. Theresa did everything that we needed.
Provider Response
CLARIBEL V
3
|
February 2, 2023
The agency should have a steady aide for the client, they need more training. The agency should have staff that is more experienced, caregivers that are knowledgeable and willing to do the job in the field.
Provider Response
BEVERLY W_2
4
|
February 2, 2023
I didn't have them for long but they put me to bed, made sure I had my meals, helped me in the shower, and did other usual everyday things for me. I was satisfied with them in the time I had them, as the caregivers were good at their work, so I'd recommend them for those caregivers.
Provider Response
DENVER M
5
|
February 2, 2023
My favorite caregiver does everything humanly possible to help me and is attentive to all my needs. I like that they are always "Jonny On the Spot".
Provider Response
MARIA B
4
|
February 1, 2023
The weekday ones are great, weekend ones are terrible. They need to train their staff better for elderly care.
Provider Response
RACHEL T
5
|
February 1, 2023
They have tried very hard to ensure that mom has care. I like that they have tried their best to communicate as best as they can.
Provider Response
RONALD L
5
|
February 1, 2023
They have been extremely helpful. The caregiver is awesome. I like that they are compassionate.
Provider Response
KATHERINE M
4
|
February 1, 2023
The communication with me has been very positive. Their caregivers are very nice; they have very good caregivers.
Provider Response
JOYCE B
5
|
February 1, 2023
They have helped the most with getting me caretakers, and they wash my clothes. I like that the caregivers are good.
Provider Response
RAHIM W
2
|
February 1, 2023
The caregivers could have a greater impact if they could just be more engaged. The agency needs to improve the people actually doing their jobs. They need to be on time and to be more engaged with the client.
Provider Response
CLARA B
3
|
January 5, 2023
They need to get me some good help. They need to make sure my caregiver comes when she is supposed to.
Provider Response
LYNDA S
1
|
January 4, 2023
They are actually more of a burden. They need to hire better people. We have 1 or 2 aides to show up in a 5 day work week. I don't know them by name. They are unreliable.
Provider Response
Anonymous_6895
1
|
January 4, 2023
They could have come in knowing what to do and what to suggest. The quality of the caregivers was lacking and it was not worth having them.
Provider Response
KEVIN C
2
|
January 4, 2023
They could hire more mature nurses, they are hiring young girls that don't take their job seriously. They could improve with screening who they hire.
Provider Response
Anonymous_6184
4
|
January 4, 2023
I like that they were very receptive. I like that I could tell them about the caregivers, and they would take care of it. I liked that they were very responsive.
Provider Response
MARIE H_2
1
|
January 3, 2023
I'll never use them again. They need consistent care and communication and accountability.
Provider Response
LAKEISHA R
3
|
January 3, 2023
They do a pretty good job. They need more reliable staffing.
Provider Response
ARTHUR L
5
|
December 3, 2022
They helped with staying organized and on a schedule. I really liked the caregivers.
Provider Response
BARBARA G_2
5
|
December 2, 2022
It allowed me to continue to do what I regularly do. They are thoughtful.
Provider Response
GAIL S
2
|
December 2, 2022
The caregiver does a good job, but they need more caregivers. I would like them to have more staff.
Provider Response
Anonymous_6816
2
|
December 2, 2022
They could do better at taking initiative and looking ahead at what needs to be done. We have had people who didn't give them a bath in the time they were here, which was the only thing we requested. The main problem we have had is with the scheduling, as people won't always show up when they were supposed to or show up when we cancelled, so there seems to be miscommunication there.
Provider Response
ROBERT H_2
5
|
December 1, 2022
They were there when you needed them. I like that they are local.
Provider Response
Anonymous_6783
3
|
December 1, 2022
I would like to see the communication improved, since they do not contact me for anything.
Provider Response
ALEXANDER M
5
|
December 1, 2022
They are helping him get back to his pre-surgery state by providing all his ADLs and aiding with mobility. He has his own helpers, but we needed additional care, so we hired them to provide that, and thanks to all their help, we have even been able to cut back on caregivers. They have been real good to work with, as I am the nurse coordinator responsible for my client and have used them my entire career. They are very thorough on scheduling and following through on everything, so I've had no issues with them.
Provider Response
CINDY L
4
|
December 1, 2022
They are not always reliable. It is helpful when they come. They could screen the workers better. They should not come in with bags.
Provider Response
KENNETH K
4
|
November 8, 2022
I think they have done pretty good, so far. I just know that they work best for us so far.
Provider Response
WILLIAM S
5
|
November 2, 2022
I love that they are ongoing caregivers and that she is really nice. They could maybe have the caregivers give us a little more notice before their days off. They need to keep me informed when the caregivers are not coming.
Provider Response
PAUL B_2
3
|
November 2, 2022
When they are there working and present, it's a really great feeling for my dad so that someone is there helping him put on his shoes and provide companionship. I am having a hard time getting ahold of anybody and getting things staffed.
Provider Response
ARTHUR K
3
|
November 2, 2022
There wasn't too much quality. We expected more for what we were paying. The LPN that cared for my dad let him become dehydrated from diarrhea. He ended getting bed sores.
Provider Response
Anonymous_6726
4
|
November 1, 2022
They could bring cookies. They have given me care that I have expected.
Provider Response
KAY H_1
5
|
November 1, 2022
The caregiver was very attentive. I like the level of care that my mother received from them.
Provider Response
AUDREY M
4
|
November 1, 2022
The caregiver we have is well-qualified. It has only been a few months, so I would like some time to see how everything goes. The services have been great for the client though.
Provider Response
DIANE L_1
5
|
November 1, 2022
It frees me up to be able to do other things, like today I went to the gym! They are very professional and caring and straight forward.
Provider Response
Anonymous_6731
3
|
November 1, 2022
They do what my mother lets them do. The company writes down what we need them to do, and they send that with them, but sometimes we have to tell them what to do. I have not had any services for a week, and they did not call me to let me know what was going on. They started off better.
Provider Response
JOYCE Y
5
|
November 1, 2022
Renee, one of the caregivers, is providing good care. She has helped the client the most by spending time with the client. She has also done other things to help keep the household going. I like that they do as promised. The employees seem to be well-trained. They're willing to go out of the way to answer questions and get things done.
Provider Response
DIANA H
5
|
November 1, 2022
They have provided the care needed. The aides are good.
Provider Response
JUNE P
5
|
November 1, 2022
I do not have to worry about my mother as much. I like that I did not have to sign a contract up front. They are also very flexible to my mother's needs.
Provider Response
AUDREY E
5
|
October 3, 2022
They do really well. They sent a good aide that helps me a lot. I like that they send good help. I have a really good aide.
Provider Response
HARIBHAI P
5
|
October 3, 2022
They help by taking a load off in terms of getting my father ready in the mornings. The caregivers that have come so far have been on time and do what they are expected to do.
Provider Response
ELIZABETH J
5
|
October 3, 2022
They come whenever I need them. I've never had any issues with the caregivers, they are very professional. They are very thorough.
Provider Response
CHARLES M
5
|
September 10, 2022
They are here to totally take care of him and make sure they are ok when I am not here. It gives me the opportunity to leave and do errands. They have been consistent about making sure we have someone here. They caregivers have been qualified.
Provider Response
BERNARD H
1
|
September 9, 2022
They should have sent people who were qualified to take care of my father's needs. They should hire better staff and have more training.
Provider Response
Mr. J_5
5
|
September 6, 2022
They're a good agency. I like the people who work there. They are very nice and the rate is very fair.
Provider Response
JEAN Q_1
3
|
September 6, 2022
I would like them to improve communication, answer the phone, and have reliable, knowledgeable people with some skills. I would like them to improve their dependability.
Provider Response
JANET A
5
|
September 2, 2022
They have been really responsible and great, the best of the best. I like that they are really good at explaining everything, they are top in line.
Provider Response
BETTIE U
5
|
September 2, 2022
They have helped the most in everything. The nurse knows what to do for the client and doesn't need to be told over and over. I like their professionalism.
Provider Response
VIVIAN W_2
5
|
September 1, 2022
She helps me to take care of my mother. They have been responsive to calls and requests.
Provider Response
MARION D
5
|
September 1, 2022
They had someone here when I need them. I liked their dependability and flexibility.
Provider Response
LLOYD EUGENE B
3
|
September 1, 2022
They could have had people show up on a regular basis. They had a hard time having people come on a regular basis. There were times they would call saying they could not find someone or that someone called out.
Provider Response
Anonymous_6471
5
|
September 1, 2022
They provided reliable service. I felt like I could trust that somebody would be there. It was easy to schedule and I liked the communication. I wasn't concerned that I would be left without service.
Provider Response
RONALD T
4
|
September 1, 2022
The caregivers for the most part were pretty good. The people they hired would call out that same day pretty often. They weren't able to staff the weekend shifts.
Provider Response
DARLENE G
5
|
August 8, 2022
The agency has helped the most by finding the right caregiver. I would like improved communication.
Provider Response
WILLIAM H
5
|
August 3, 2022
The most important thing they did was to get me healthier. They all knew what they were doing and they did their job.
Provider Response
CECILIA M
5
|
August 3, 2022
The agency is understanding. I like this agency because they are friendly.
Provider Response
MARK-ROBERT W
3
|
August 1, 2022
The nurse's impact has been positive. They don't return calls or submit documents.
Provider Response
Anonymous_6401
5
|
August 1, 2022
They were able to fill her needs quickly.
Provider Response
OLLIE M
5
|
August 1, 2022
They have tried to meet our needs. I like that they talk to you about what you need and they try to provide.
Provider Response
CONSTANCE R
5
|
August 1, 2022
I feel relieved because they are there to help my mother. The caregivers that they gave her are good because they do what they need to do for my mother.
Provider Response
SILVIA V
5
|
August 1, 2022
The aides help me a lot. Sometimes they tell me aide is coming and they do not show up especially on Sunday.
Provider Response
VALERIE B
5
|
August 1, 2022
The nurses come, do their job, make me happy, and they go home. I like the nurses and I see that they care about their patients. The nurse I have right now is very helpful towards me.
Provider Response
DIANE M
5
|
August 1, 2022
It helped the client to have someone to talk to and not feel so isolated. I liked the communication with me about finding someone to fit as well as calling me, so I knew who as with my mom.
Provider Response
THERESA R
5
|
July 6, 2022
They were very dependable. They did what they said they were going to do.
Provider Response
Anonymous_6329
4
|
July 5, 2022
If they say they are going to do something, do it. I would like to see the staff improved in their quality.
Provider Response
Anonymous_6266
4
|
July 5, 2022
If I did not have them, then I wouldn't be able to work. The caregivers should have more knowledgeable about how to provide therapeutic type care.
Provider Response
Anonymous_6297
5
|
July 5, 2022
Well, the lady who came out was just very good and efficient.
Provider Response
EVERETT J
3
|
July 2, 2022
The agency needs to provide better communication and update the policies and procedures. If they can explain to the caregiver what they need to do for the person.
Provider Response
LOLA J
1
|
July 1, 2022
They need to have their caregivers SHOW UP with a mature person; not a kid. They would need to have someone here when they say they will be here. No caregiver showed up today and yesterday a caregiver came who didn't know what she was doing.
Provider Response
Anonymous_6324
4
|
July 1, 2022
They do what we ask them to do. When I one weekend, I was meant to have them with my mother, but the girl called in late and we didn't have anyone that whole weekend.
Provider Response
ROBERT L_1
3
|
July 1, 2022
We only need them to take him to his doctor's appointment. They should be easier to contact.
Provider Response
ALAN P
5
|
July 1, 2022
She does what she's supposed to do. They have someone that comes out on time and scheduled.
Anonymous_6321
4
|
July 1, 2022
I would like to see more employees who have cars.
Provider Response
YUVONNE H
4
|
June 6, 2022
Sometimes it's good, but most of the time it's mediocre. Lots of them don't know what to do or just play on their phones. They need more qualified people and people who want to actually do this job.
Provider Response
JEAN L G
5
|
June 2, 2022
They knew what my symptoms were. They were very polite and professional.
Provider Response
BRENDA T_1
4
|
June 1, 2022
Care Advantage could return calls more often as I had to leave messages to reach them. Care Advantage tries to work with your situation and tries to schedule accordingly.
Provider Response
CARROLL H
5
|
June 1, 2022
Having someone there with me helped the most. The communication and care was good. I liked that they were up front with what to expect.
Provider Response
SAVANNAH S
3
|
June 1, 2022
You have to ask the younger people to do things, they don't do them themselves. They need to have more help available for shifts.
Provider Response
REBECCA W
5
|
May 2, 2022
The client fell a bunch and so she needed to transfer somewhere else as she was getting neglected at the facility. There was confusion with the scheduling on the weekends. All the caregivers were excellent with Care Advantage it was just that the client didn't have consistent care.
Provider Response
INEZ W
5
|
May 2, 2022
It has been beneficial for her because she doesn't know how to take care of herself because she has Alzheimer's. So far they have been very attentive and I have been pleased with the aides that they have sent.
Provider Response
DAVID A
4
|
May 2, 2022
The services help me a lot. My caregivers have helped me the most by being with me and helping me walk. That's the biggest thing. The agency needs to improve their billing.
Provider Response
DAVID A_1
5
|
May 2, 2022
They allowed me time to take care of my other family members while they cared for my dad. They were both professional and sympathetic.
Provider Response
LARRY P_1
5
|
April 4, 2022
The driver, Shaunice, was cordial and friendly. I was told the cost would be 70 dollars, but it was 26 dollars more. I would like for them to have been more upfront ahead of time. But they worked it out now.
Provider Response
SARAH M
5
|
April 1, 2022
I can't do much and they have kept my house clean. They do things that I am unable to do. I like that they keep in touch with me and are easy to work with.
Provider Response
HELEN P_1
5
|
February 1, 2022
Once we got a schedule, it relieved my mind about staying in my home and keeping it clean. They respond to me. They came for an interview, and I could compare them with what I had heard.
Provider Response
STEVE H
5
|
February 1, 2022
The care that we got was impressive. We have already recommended it to others. We were extremely satisfied with the nurse that we got, she was wonderful.
Provider Response
LAVERN C
5
|
January 3, 2022
They provided me excellent care. I like the courtesy and help I receive.
Provider Response
MILTON F
4
|
October 1, 2021
It helped because they took care of him. I would say that some of the caregivers are outstanding.
Provider Response
CONNIE L
4
|
September 8, 2021
They send in great caregivers who provide great care. They are easy to work with and the care has been good.
Provider Response
PAT K
5
|
September 1, 2021
They have provided good quality caregivers for me. They provide real good care.
Provider Response
CLIFFORD P
5
|
August 13, 2021
He's happy and comfortable with them. They're responsive and they're always looking for a win-win situation with the clients and staff.
Provider Response
JAMES D
5
|
July 12, 2021
I can't leave my husband alone. It allows me to go on errands. I haven't had any problems. They send nice people.
Provider Response
WILMA J
5
|
June 17, 2021
They have been very dependable when they need to provide the care I need. I like the person who is with her.
Provider Response
VIRGINIA G_1
5
|
March 10, 2021
They sent good people to help my mom. They stay in touch with us.
Provider Response
SANDRA P
5
|
March 2, 2021
The nurses were very good. I would tell a friend that they handled Covid really well.
Provider Response
MARGUERITTE S
1
|
February 11, 2021
They could have provided quality services. They need to send trained and capable people.
Provider Response
RICHARD S_1
4
|
February 4, 2021
They help with cooking and cleaning. They could have a little bit more flexibility in providing people to provide care.
Provider Response
ERICKA P
5
|
January 19, 2021
They were just able to be there for her. I like that they are very competent and responsive.
Provider Response
CARL M
3
|
January 12, 2021
It is really important for me to know when my caregivers are coming or have been re scheduled. I really would have liked to get more consistent caregivers. I would like them to improve the scheduling department.
Provider Response
ELIZABETH D
4
|
January 5, 2021
They could stay off their phones. That would help. I would recommend them, but some of their caregivers were better than others.
Provider Response
ANNE P
5
|
December 17, 2020
Having someone to care for my mother brings me a great peace of mind. They are very easy to work with. They are able to provide staffing for my mom, even at the last minute.
Provider Response
Anonymous_4311
4
|
December 14, 2020
It was painful to start a new IV every day. It was good because I was getting more hydrated. The people were not experienced enough starting IV lines. I did like that they were pleasant and reliable.
Provider Response
CHARLES N
5
|
December 3, 2020
The first young lady was not able to do much since she was too pregnant, so we did not ask her to do much, but the next young lady was cheerful and did everything that we asked her to do. The personnel was very personable and very, very helpful.
Provider Response
DANIEL S_1
5
|
November 24, 2020
The service does give me flexibility and allows me to do other while knowing Dan is taken care of. We have had the caregiver help out. He is good to work with. The staff on the phone has everything lined up.
Provider Response
JANICE C_1
5
|
November 19, 2020
They did everything that I needed to be done. I love that the people are on time, and they are professional and great people that came to help me.
Provider Response
LILLIAN A_1
5
|
November 5, 2020
They feed her lunch, bathe her and spend time with her during the day. It worked for me because I have the same person coming every day. I like that it's the same person.
Provider Response
Anonymous_4120
5
|
October 14, 2020
I wasn't even conscious for most of it because it was post surgery. I had a delivery coming and the caregiver did everything that needed to be done for it. They could have confirmed everything with me as the date I needed them got closer to give me peace of mind.
Provider Response
WILLIE L
5
|
October 14, 2020
They are very dependable to me. I like their personalities.
Provider Response
ALFONSO D
3
|
October 6, 2020
If they're not going to be there, they need to call a few days prior to let us know. Some new people need to be trained on how to transfer a person from a bed to the chair and vice versa.
Provider Response
LUCINDA J
5
|
September 29, 2020
They seem to know the correct exercises to get me better. They arrived on time.
Provider Response
MARY F
5
|
September 8, 2020
They cook for her. The person they have sent is doing what we needed.
Provider Response
ROBERT S_1
5
|
September 8, 2020
He does like it very much because he's grumpy, but they give me peace of mind about his physical safety while I'm at work. I thought they were easy to contact and make arrangements. They were able to provide a caregiver in a fairly short amount of time.
Provider Response
ETHEL M
4
|
August 25, 2020
Right now, we're working with Mom and slight dementia issues, so we're working on getting aides to come on a more regular basis. I like that they seem to be very pleasant and have Mom's best interests in mind.
Provider Response
CATHERINE W
4
|
July 8, 2020
They drive me places. They help me with shopping and appointments. They help with housekeeping and cook for me too. I was matched with a very very high caliber employee who is perfect.
Provider Response
JULIE B
3
|
July 8, 2020
It was good when they came. They did well and we liked the people. We never knew when they were going to be here. We had days when no one showed up and days where we were not expecting anyone and someone new showed up. We had a hard time communicating with the office and the people.
Provider Response
ARTHUR WAYNE P
5
|
June 24, 2020
They sat with him and talked with him. We only had someone from care advantage for just one day. They were very informative. The people they sent was good.
Provider Response
Anonymous_3795
4
|
June 4, 2020
They did everything they could and they were courteous, on time, they did everything that I requested. When they first called me to set it up, we didn't get it totally clear on what advantages I was going to have, so I think the initial call could be explained a little better.
Provider Response
PATRICIA P
5
|
June 4, 2020
She will answer the phone, hang out with me, and be my best friend. I like the people that they send.
Provider Response
JIM D
2
|
May 7, 2020
They need better trained people, people should show up when they are supposed to. Their scheduling and placement of people is unacceptable. Recently I was supposed to have someone here and they didn't show up. After a bit and I called and only then did they try to find someone.
Provider Response
ZELMA B
5
|
May 7, 2020
They help me so much because they make my bed. I need some things done that I can't do. I like that they are very nice to me.
Provider Response
BETTY P
5
|
April 20, 2020
The caregivers are very nice and help me with a lot of things. I like that they are very polite and help me with a lot of things.
Provider Response
LINDA L_1
5
|
April 20, 2020
I have had 4 surgeries last year and went through chemo and radiation. They helped with a lot of things I was not able to do myself. They offer services I can use.
Provider Response
JEANNE A
4
|
April 15, 2020
She didn't require much care because she slept a lot, but it was good having somebody here. One day, the person was very late.
Provider Response
LINDA S_1
5
|
April 6, 2020
They do things I can't do for myself. They were a big help for me when I got out of rehab. I have no complaints about them. They were very friendly and thorough.
Provider Response
ROSE H
4
|
March 23, 2020
I just needed someone here because I just had surgery I could not take care of her. I really liked the CNA that was here she was a sweet girl.
Provider Response
KAY R
5
|
March 19, 2020
It made all the difference in knowing she was okay and not taxing the family very much. It was very helpful. They are very responsive and seem very good at responding in the short term. When my aunt fell they were able to get someone there in 24 hours.
Provider Response
VICTORIA T
5
|
March 12, 2020
They have helped me get set up with Meals on Wheels. It also helped to have someone to come in and change my bandages. They are always where they say they will be when they say they will be there.
Provider Response
YONA E
4
|
March 5, 2020
They needed to listen more to what I had to say. They should have not changed the caregiver every day.
Provider Response
FRANKLIN H
4
|
March 5, 2020
We had around the clock care for my dad so they made sure that he was comfortable. They made sure he had food and was bathed. We learned after the fact that they were not allowed to dispense medication and that made things difficult for us.
Provider Response
RAYMOND G
5
|
February 20, 2020
We have OT and PT services and we have a shower attendant who comes three days a week to bathe him and help him get ready for the day. They are a good match for my husband in the way that they play around and talk with him.
Provider Response
ALBERT K
4
|
February 12, 2020
They help the most with moving him from chair to wheelchair. They cold actually provide nurses. I have not been able to get nurses on Sunday mornings and I had to find my own nurses for some of the mornings. They just can't seem to find nurses and it is very hit or miss whether I have an aide coming in or not.
Provider Response
DUC N
4
|
January 9, 2020
They changed his position every two hours and gave him short baths. Some of them would do their homework or be on the phone with their friends, so I would say we had some ups and downs. We had some nice people, and some of them were average. Some that came didn't do anything, so we talked to the manager. They explained that they were short on people, and we understood that.
Provider Response
Anonymous_3140
3
|
January 9, 2020
They could have actually done their job. They need to hire better nurses.
Provider Response
LOUISE H
5
|
December 19, 2019
When I need them, they are there to help. They have been a great help when I need them. I like the people that they have been sending because they are very good. I have no complaints.
Provider Response
CAROL H
5
|
December 14, 2019
I just feel more comfortable. I don't have that much to do. Jackie has been very personable.
Provider Response
AMY S
5
|
December 7, 2019
I needed a lot of help, and they were able to provide me that help. They were reliable, and they did a wonderful job.
Provider Response
ANDREW C
5
|
November 19, 2019
They took the time to find out what he needed, and they did a plan that would work for him. We were able to get service when we needed it, and that was the most important thing. They are very flexible.
Provider Response
KARL P
5
|
November 16, 2019
I had a hard time getting him to the bathroom, but I took care of him for a long time, and they told me everything I needed to do on my own. The aide that came was always there and wanted to do everything that she could do.
Provider Response
HAZEL M
4
|
November 11, 2019
I had to work every day, so I needed someone there on time. The service allowed me to go to work. They could improve their communication because the last day, I had a problem. She had apparently called out at 3 in the morning, but no one had called me until 45 minutes after she was supposed to be here.
Provider Response
PAUL S
5
|
November 11, 2019
When I had the regulars, they were able to take care of my needs, like activities of daily living. They helped with dressing, bathing, and fixing meals. Once I've got regular aides, everything works smoothly. They know my routine, and everything works smoothly. It's taken a while to fill that the gap since my regular caregivers left.
Provider Response
Anonymous_2877
4
|
November 6, 2019
I had just come out of a nursing home, and I was trying to get better. A couple of caregivers that I liked did very well, listened to me, and were very helpful. I'm not very keen on being sick, and I wasn't good at dealing with strangers. For a while, I was getting one caregiver that I was okay with, but then I had a couple of different people. I didn't like a lot of strangers around me.
Provider Response
RUSSELL B
5
|
October 15, 2019
In the beginning, there was a young caregiver that wasn't consistent, but now they've been very consistent. They always show up and the caregivers know what they are doing. They do everything that they say they will do, they have a good system, and the caregivers that come are really good.
Provider Response
MARION R_1
5
|
October 15, 2019
They seemed to help out, and we had several different people who were coming out. She received excellent care from them, and I had no problem with their staff. One lady in particular just bonded with both of us, and it was like she was part of the family. The care that my wife received while under the care of Care Advantage was excellent service and care. I would recommend them highly.
Provider Response
BOBBIE B
5
|
October 2, 2019
I don't get up until they get to me, and they fix me breakfast and bathe me. They are on time, and they do exactly what I ask them to do.
Provider Response
MARY D
5
|
September 24, 2019
When I wasn't doing too well and I had a lot of problems, they got me through some tough times. I think the agency did a nice job because they were here for me when I needed them.
Provider Response
Anonymous_2387
4
|
September 24, 2019
My mom wouldn't cooperate, and I wish they would have had some solutions. I liked the girl that we had. She seemed to be comfortable and to know what she doing.
Provider Response
Anonymous_2396
3
|
September 24, 2019
I just felt that they had a lack of interest in doing work. They did not talk to him and do much with nursing. They just did not seem to have a lot to do for my loved one, but even with that, they were not doing anything. I had to help with my relative.
Provider Response
Anonymous_2486
4
|
September 23, 2019
They are decent. They do a good job. What they do is give my wife some slack at times, and they give her a chance to get out of the house. They could communicate better. Sometimes I do not get aides on time or at all, so I would like to get advanced notice about aides not being here.
DWIGHT M
5
|
September 19, 2019
They help me all the way around because I am paralyzed on the right side. They do all the general things that I can't do on my own. I am having trouble getting them here on the days that they are supposed to be here.
Provider Response
ANDREW W
5
|
August 27, 2019
I can go to work and know that my husband is being taken care of. I love the person that they are sending. We could not ask for a nicer or more understanding person.
Provider Response
ANITA B
3
|
August 26, 2019
When Nora was here, it was great, but now, they need to improve their communication. I think they need to call me and let me know who is coming. It is hard to know who to expect.
Provider Response
GILBERT J
3
|
August 23, 2019
They need to send CNAs that do all the work on the list that they gave us. The corporate office needs to focus on the instructions that their clients talk to them about. They need to send out CNAs who know how to manage disabled clients who can't walk.
Provider Response
NANCY B
5
|
August 14, 2019
I can't get ready for the day without them. It has a major impact. The aides that I have are incredible. They're not afraid of my condition. They help me and take care of me. This goes for substitutes and my normal aide.
Provider Response
Anonymous_2291
5
|
August 14, 2019
They were punctual. They did what they were supposed to do.
Provider Response
MARY ANN H_1
5
|
July 31, 2019
I like the loving and caring people that work for them. They are wonderful people. I like that they are dependable, and the work is wonderful.
GAYLE R
4
|
July 31, 2019
It was helpful to have a caregiver come in once a week to check up on my aunt. She enjoyed the services, and she felt that everyone was very nice to her. They did what was asked of them. One of the caregivers was outstanding, but another one fell asleep at night, so my aunt had to get up on her own.
ELLA B
5
|
July 29, 2019
They provide care for my mother that is needed. My mother really likes them. They provide good services for the elderly, and I am satisfied.
Provider Response
SALLIE C
5
|
July 24, 2019
I am not able to do a lot of my own work, but they come in and help me. These girls take care of me so far. They call and check of me, and she has friends come.
Provider Response
SONITA A
4
|
July 18, 2019
They could make my life easier by coming on time. They could come when they say they are going to.
Provider Response
HENRY L
5
|
July 18, 2019
It helps me a lot. I like that they do a good job and are on time.
Patty M_4
4
|
July 12, 2019
What they did with my mother, they did really well. I would have liked for them to not be on their cell phones.
Provider Response
Anonymous_2033
3
|
June 28, 2019
I would like better communication yet again. I would like better communication among staff and clients.
Provider Response
IDA M G
5
|
June 25, 2019
They're very knowledgeable and skilled with what they do. I love the way that they handle my mother when they help her with getting out of her chair, and I love how they hold her when they're walking her. They're punctual and friendly.
Provider Response
Anonymous_1963
4
|
June 25, 2019
They have helped with getting me situated with going to doctor's visits. They should improve their communication from the office regarding schedules.
Provider Response
DOLORES V
4
|
June 17, 2019
The new girl that is younger has to be given instruction, unlike my other caregiver. I like the personnel. They serviced me well.
Provider Response
SUSAN R
4
|
June 17, 2019
They didn't really impact that much because by the time my sister left, I could do almost everything, so I accommodated them. They were very good and did everything that needed to be done.
Provider Response
KATHY J_5
4
|
May 30, 2019
They could have helped me by trying to send help more. I'd like to see them try to send help more.
Provider Response
Anonymous_764
4
|
May 23, 2019
Most of the girls assigned are excellent, they have added to my life. They could bring supplies they need for the job, sometimes they don't have the supplies. I would like the people that come to go by the rules established.
Provider Response
NANCY W
3
|
May 23, 2019
I would have like better communication and more consistency in the caregivers. A lot of the caregivers didn't even drive, and that was one thing that I need. I had a hard time getting them to get me one or two caregivers during the week, rather than a new caregiver everyday.
Provider Response
LINDA R
4
|
April 25, 2019
The physical therapy is helping me get stronger. They're helping my wound get better. They need to let me know when they're coming before the morning they're coming. It's ridiculous because I have doctor appointments and other things that are arranged ahead of time.
Provider Response
MONICA C
4
|
April 16, 2019
They have helped out the most because they have given me someone to help me around my apartment. The professionalism of the office could be improved.
Provider Response
CAROLE B_1
5
|
March 26, 2019
They sent people here that were capable of helping me with whatever I needed. The girls that came were very helpful and did whatever I asked them to do.
Provider Response
JOHN M_2
4
|
March 22, 2019
The staff is very courteous and they always called before they came. Also, they made sure that we were expecting them. They're very good about following up on everything.
Provider Response
CHRISTOPHER C
5
|
March 19, 2019
They come, and they give me a break. I get so used to them being around that they become like a family member. I like their effort and their time. I like how they learn to get the patient to cooperate because they can be very stubborn. They have a certain kind of talent to deal with people.
TANYA J
5
|
March 13, 2019
I have consistency with the nurse aides being here. They need to communicate more with the clients.
Provider Response
ORLANDO O
1
|
February 27, 2019
I think that if the scheduler had called me back, that would have been good. Care Advantage had somebody doing the scheduling and the first two visits were with a wonderful caregiver. She had the opportunity to go and get more hours, so she wasn't available, so the scheduler called me letting me know that she would wait for the PT schedule, and she did not do that. She arranged two odd visits that conflicted with my schedule.
WANDA C
5
|
February 21, 2019
She gets me out of the house because I cannot drive. I have not driven for 10 years. I have autonomic system disorder. I will pass out when i'm sitting, standing, or walking. My caregiver gets my medicines for me. She takes me to get my hair done. She has given me my life back. I used to work for them back in the 80's. They are very good with patients and their families. They try to match the nurses with the patients so it will work out.
Provider Response
JOAN W_1
1
|
February 14, 2019
I am afraid now to have someone like her. I am in fear that if I fall asleep when my sugar or blood pressure is high, they won't do anything. They need better with communication and provide better care for me. The aide just watched me almost go into a diabetic coma.
Provider Response
Anonymous_1566
4
|
February 14, 2019
The aide needs to be more proactive in asking about the care needs of my loved one. I think they need to improve the availability of their aides.
DANIEL R_1
4
|
February 13, 2019
It was not their fault. It was up to me to make myself better. Everything was fine except them calling me back.
Provider Response
LOIS J_1
5
|
January 31, 2019
They answer the phones on a Saturday night, and they had care for us by 8 AM the next day. They show up on time and the person who cared for my mother was terrific.
Provider Response
ORPHA S
5
|
January 30, 2019
I would not be able to get along through the day without the help from them. I have a couple really great caregivers.
Provider Response
FRANCES F_1
5
|
January 23, 2019
They help by being here and taking me to the doctors. It has been nice since I have no family here. They help with my health concerns, and they have been providing for me.
Provider Response
MARGARET R_3
5
|
January 7, 2019
It takes a lot of stress and worry off of me when I'm not there. I like that the caregivers show that they care. My mom seems very pleased with the caregivers.
Provider Response
LOUISE B_6
4
|
January 7, 2019
The nurse we had was good. I just needed someone on the weekend. I would like them to have more staff to come in. They didn't have anybody on the weekends.
Provider Response
JOHN M W
5
|
January 7, 2019
There was a lot going on at the time, and they were a lot of help. I liked them because they were available on the phone when I had questions. They were easy to talk to and get ahold of.
Provider Response
Anonymous_958
4
|
December 19, 2018
They need to train the caregivers a bit more with the individual needs. They can have better communication.
Provider Response
JACQUELINE H_1
4
|
December 18, 2018
They do grocery shopping. They need to arrive on time.
Provider Response
WALTER LEWIS G
5
|
December 12, 2018
They're always on time and very informative. The services were excellent. They assist him with his therapy.
Provider Response
BENNY and JEANETTE B
3
|
December 11, 2018
They should spend some more time listening to my parents and talking with them. They should be compassionate. The gentleman sales guy was great and came on short notice. We requested to have 24 hour care and to have the best person during the day. The people we have a night are outstanding, but our day person does not have a good attitude. They did not find the best person for the day. Instead, they texted out to find the most available person. A person had to cancel due to a death in the family and we had to find a replacement. Most of the people they send us are qualified.
JACQUELINE G_1
4
|
December 11, 2018
The girl that comes is here every day and on time and I really like that. I don't have to wait for her. I like the girl that I have. She is pleasant at all times and doesn't talk back.
Provider Response
GEORGE C_7
4
|
December 11, 2018
It's been good so far, but they could have the people who answer the telephone not be so blunt when I ask them questions. The two times I've called them, the person was very blunt and didn't really know how to answer my question. The aide that I have does excellent care.
HELEN G_7
4
|
December 6, 2018
They made my life easier by giving us break from not having to care for the client. The care was good for the most part.
MARY V_2
5
|
November 29, 2018
They are very helpful with what I need, and they helped me relocate my belongings from upstairs to downstairs. They set my mother up downstairs, and they have been remarkable. They are polite, and they are respectful of your home and your belongings. They are good at their job, very respectful, very courteous, and very gracious. They know it's your home and they don't try to come in and just take over, they let you decide.
Provider Response
WILBER B
3
|
November 29, 2018
It's tricky because we had four people that we really liked, but when we had to find someone else, those caregivers did not know what to do. They did not respond to certain issues we had, and sometimes the communication did not exist and they did not replace a caregiver when we needed it.
Provider Response
MARGARET M_21
4
|
November 26, 2018
They need to listen better to directions. I have to get on the caregivers about washing their hands.
Provider Response
VIOLET J
5
|
November 12, 2018
They do a lot of stuff that I cannot do because of my hand. They are nice to get along with. They are easy to get along with, and they do what I ask them to do.
Provider Response
SANDRA B_9
4
|
November 12, 2018
They are very helpful and knowledgeable. I have one that I had a hard time communicating with. They are always here.
NELSON R
5
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October 29, 2018
They didn't just care for him. They communicated with him, talked to him, and brought him lunch. They did not have enough coverage. They have a lot of people cancel.
THERESA V
5
|
October 25, 2018
They have helped most by being here with me and cooking my meals. They are reliable.
DORIS H_9
5
|
September 26, 2018
If I didn't have them, I would certainly no be very happy with my situation. It allows me to go out and do whatever I really need to do. I feel like I can depend on them.
Provider Response
DOUGLAS C. S
5
|
September 26, 2018
They cleaned up my house. They cleaned up a horrible mess. The people are very caring, thoughtful, and punctual.
Provider Response
MARTIN J
5
|
September 21, 2018
They would take care of my dad, and did what we asked them to do. They were good providers and they had everything we were looking for.
Provider Response
RAYMOND H_2
4
|
September 21, 2018
They were very kind. They worked hard with him. They were nice and kind. They worked really hard with him.
Provider Response
IRMA M_1
5
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September 21, 2018
It allowed me to go to work with someone here to protect her. They were very professional and caring.
Provider Response
WILLIARD S
2
|
September 18, 2018
They don't really help at all. They need to show up. They haven't done anything and they haven't showed up the last few times, so we don't know what is going on.
Provider Response
JANET B_3
5
|
September 17, 2018
They came in and helped take care of her. They were very caring people and they were dependable and treated my mother with respect.
Provider Response
GAIL E
4
|
August 31, 2018
I'm sure they have wonderful people that work for them, but I'm very particular. They were supposed to send me a woman that is out sick right now and I can't wait for her to start. The first caregiver I'm not happy with and the second one I'm starting to not be happy with either. The nurse that I speak to is wonderful and I love her.
JOSEPHINE M B
4
|
August 29, 2018
During the day we have a caregiver that comes in and does well. We have someone at night that does well, too, but we have a problem with filling the gaps. They do good as far as the daily needs. Sometimes they go above and beyond, which is very helpful. The care itself makes life easier. They have made a lot of improvements. One of those improvements is with the scheduling. Sometimes it's good, sometimes it's bad, and sometimes I just don't get anyone. I feel like they get the back end of the deal.
HATTIE B
4
|
July 30, 2018
The caregiver is helping her a lot. She makes sure her medication is taken and that she has eaten. She also takes care of daily chores. I like our caregiver.
DAVID W
4
|
July 26, 2018
They've helped me in taking care of my wants. They do very well and I don't know how they could do better.
MAURIANNE R
4
|
July 20, 2018
They helped me by doing the things I asked them to do. The caregivers could have be here on time more often.
RONALD O
5
|
July 18, 2018
They were helpful. They were dependable, because the caregivers were there and on time every day and when they were supposed to be. We called them and they were able to help us in the spur of the moment later that night.
DEBORAH M
5
|
July 13, 2018
I like the caregiver because she was made for me. She bathes me, and she combs and washes my hair. The different people who come over and take care of me do a good job.
MARGARET S_10
5
|
June 29, 2018
My caregiver comes once a week so it doesn't take care of the other 6 days, but she's very good. She is efficient and she finds things to do. My caregiver is very efficient and finds things to do that are very helpful, even though I don't ask her to do them.
IDA D
5
|
June 14, 2018
People that are patients don't want to be hovered over, but maybe some of them could have kept going a little more. I enjoyed talking to them when they were there with my mother, and I thought that the office staff was helpful and accommodating.
Betty L
4
|
June 14, 2018
They did what I told them to do. I needed someone to cook, and they did that fine.
SCOTT S
5
|
April 26, 2018
My dad was using it towards the end of his life. Being at home and comfortable was most important to him. When he passed away, the caregiver was there to be with my mother.
ROBERT M
4
|
April 26, 2018
I liked the caregiver because she got here on time, but she isn't as experienced as she could be. She sat with him while I went out on errands and attended to his needs.
ANN J
5
|
April 25, 2018
They help you in a way that you need. She helps me when I wash and she's good when I need somebody to help me. She helps when I get up and helps me in the bathroom if I need it.
FRANCES N
5
|
April 13, 2018
Even though my wife only lasted 10 days, the people from Care Advantage could not have been more caring or compassionate. I recommend them to people all the time! They were always there for us and anticipated our needs, so I never had to worry about anything.
SUSAN O_2
5
|
March 20, 2018
I like the fact that I can have some peace of mind while I'm at work because I know she's in good hands. They make her meals and help her with letting the dog in and out of the house.
John T
4
|
March 20, 2018
They were really devoted to my husband's needs. They were really dedicated to trying to make my husband improve.
MARY C
5
|
March 20, 2018
I like the feedback I get, they let me know what happens, and when they are going to go. It is very helpful. They are reliable and do what they say they are going to do.
GARY T
2
|
March 13, 2018
Outside of the inconsistency, I didn't feel like I was being heard on a customer service level. The lady who I called to get help, made me feel like I was annoying her and being a bother. It wasn't great. I wouldn't use them again.
ROBERT L
5
|
March 12, 2018
When I left and came back home, it looked like they took good care of my loved one. They are nice. They just sit there with my loved one and feed him. They change him if needed.
Teresa45
5
|
July 31, 2015
Deana from Care Advantage is exceptional. We love the quality of work and detail that she does. She keeps mom and dad on a schedule and we couldn't ask for a better CNA. Thank you!
Provider Response
Thank you for sharing Teresa! We enjoy the time we spend with your mom and dad.
Sister in minnesota
5
|
July 14, 2015
Care advantage has exceeded my expectations on every occasion in both efficiency and professionalism. Following a car accident, my brother needed someone to accompany him to multiple doctor appoints take notes and communicate back to his care facility. Because I live in the Midwest and he is in virginia ACC arrangements were by phone and email. Both the office support staff and the companion were outstanding. I never had to worry about not having a family member accompany him or miss important information. I would highly recommend this mechanicsville VA advantage care to anyone need ring this type of healthcare support.
Provider Response
Thank you so much! We are here to be an extension to your family for those that live out of state like yourself. Your brother will always have a family member close to home with us.
Virginia Johnson
4
|
July 14, 2015
We have been with Care Advantage for the past 10 months receiving services for my dad 3 times a week for 3 hours a day. A few times I have needed to change the days an aid comes out due to doctor's appointments and Care Advantage has been very willing to work with us. Overall the majority of the aids we have had in my parents home have been great! The aids clean, help shower, prepare lunch, do wash and play games with my dad. Our hours are different than most families - 10 - 1pm. It has been harder for Care Advantage to find aids that will consistently come out but we have achieved that goal & we are thankful.
Provider Response
Thank you Virginia! Our aides have enjoyed your dad and we are grateful to work with your family. The limited hours are more difficult to schedule but we will always strive to work out a consistent schedule for you.
MWManson
5
|
May 12, 2015
Our family has had Care Advantage for the last 2.5 years! Our two sweet nurses Dawn and Elayne took great care of our darling Granny. RN Stacey is phenomenal and came once a month to check in. Stacey walked us through and helped us get more care and kept our Granny comfortable until the very end. Our Granny passed two weeks ago and we miss her terribly ,but knowing we were able to keep her home with us and care for her much in part to Care Advantage makes me feel so blessed and thankful we had each and everyday with her in the comfort of our(hers too) home! Thank you is not enough for the care this company has given our family. We are heartbroken to lose our precious Granny as well as to lose her nurses that we considered family.
Provider Response
It was a joy taking care of your Granny and working with your family. We are saddened at your loss and are still sending thoughts and hugs to your family. I know our aides and nurses-Dawn, Elayne, Stacey, and our office staff- will miss seeing and working with you and your family so please let us know if we can ever be any assistance to you again. Thank you and all our best!
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About Care Advantage - Southside Richmond in Richmond, Virginia
Care Advantage - Southside Richmond is a Senior Care provider in Richmond, Virginia that offers residents Home Care services. Contact Care Advantage - Southside Richmond for more details on services and rates.
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