Care Advantage - Southside Richmond

Offers Home Care

118 Reviews

10043 Midlothian Turnpike

Richmond

23235

Care Advantage - Southside Richmond

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4.4 118

ARTHUR WAYNE P 2020-06-24 They sat with him and talked with him. We only had someone from care advantage for just one day. They were very informative. The people they sent was good. I am a past client of this provider

5 5 1

Anonymous_3795 2020-06-04 They did everything they could and they were courteous, on time, they did everything that I requested. When they first called me to set it up, we didn't get it totally clear on what advantages I was going to have, so I think the initial call could be explained a little better. I am a past client of this provider

5 4 1

PATRICIA P 2020-06-04 She will answer the phone, hang out with me, and be my best friend. I like the people that they send. I am a current client of this provider

5 5 1

JIM D 2020-05-07 They need better trained people, people should show up when they are supposed to. Their scheduling and placement of people is unacceptable. Recently I was supposed to have someone here and they didn't show up. After a bit and I called and only then did they try to find someone. I am a current client of this provider

5 2 1

ZELMA B 2020-05-07 They help me so much because they make my bed. I need some things done that I can't do. I like that they are very nice to me. I am a current client of this provider

5 5 1

BETTY P 2020-04-20 The caregivers are very nice and help me with a lot of things. I like that they are very polite and help me with a lot of things. I am a current client of this provider

5 5 1

LINDA L_1 2020-04-20 I have had 4 surgeries last year and went through chemo and radiation. They helped with a lot of things I was not able to do myself. They offer services I can use. I am a current client of this provider

5 5 1

JEANNE A 2020-04-14 She didn't require much care because she slept a lot, but it was good having somebody here. One day, the person was very late. I am a past client of this provider

5 4 1

LINDA S_1 2020-04-06 They do things I can't do for myself. They were a big help for me when I got out of rehab. I have no complaints about them. They were very friendly and thorough. I am a past client of this provider

5 5 1

WILLIE L 2020-04-06 I can count on them when they come and they are reliable. When I call there is always someone there to answer. I am a current client of this provider

5 4 1

ROSE H 2020-03-23 I just needed someone here because I just had surgery I could not take care of her. I really liked the CNA that was here she was a sweet girl. I am a past client of this provider

5 4 1

KAY R 2020-03-19 It made all the difference in knowing she was okay and not taxing the family very much. It was very helpful. They are very responsive and seem very good at responding in the short term. When my aunt fell they were able to get someone there in 24 hours. I am a past client of this provider

5 5 1

VICTORIA T 2020-03-12 They have helped me get set up with Meals on Wheels. It also helped to have someone to come in and change my bandages. They are always where they say they will be when they say they will be there. I am a current client of this provider

5 5 1

YONA E 2020-03-05 They needed to listen more to what I had to say. They should have not changed the caregiver every day. I am a past client of this provider

5 4 1

FRANKLIN H 2020-03-05 We had around the clock care for my dad so they made sure that he was comfortable. They made sure he had food and was bathed. We learned after the fact that they were not allowed to dispense medication and that made things difficult for us. I am a past client of this provider

5 4 1

RAYMOND G 2020-02-20 We have OT and PT services and we have a shower attendant who comes three days a week to bathe him and help him get ready for the day. They are a good match for my husband in the way that they play around and talk with him. I am a current client of this provider

5 5 1

ALBERT K 2020-02-12 They help the most with moving him from chair to wheelchair. They cold actually provide nurses. I have not been able to get nurses on Sunday mornings and I had to find my own nurses for some of the mornings. They just can't seem to find nurses and it is very hit or miss whether I have an aide coming in or not. I am a current client of this provider

5 4 1

PAT K 2020-02-05 I don't think there's anything they can do better, it's just the nature of the beast. They have listened to my expectations and have responded accordingly. I am a current client of this provider

5 5 1

DUC N 2020-01-09 They changed his position every two hours and gave him short baths. Some of them would do their homework or be on the phone with their friends, so I would say we had some ups and downs. We had some nice people, and some of them were average. Some that came didn't do anything, so we talked to the manager. They explained that they were short on people, and we understood that. I am a past client of this provider

5 4 1

Anonymous_3140 2020-01-09 They could have actually done their job. They need to hire better nurses. I am a past client of this provider

5 3 1

LOUISE H 2019-12-19 When I need them, they are there to help. They have been a great help when I need them. I like the people that they have been sending because they are very good. I have no complaints. I am a current client of this provider

5 5 1

CAROL H 2019-12-14 I just feel more comfortable. I don't have that much to do. Jackie has been very personable. I am a current client of this provider

5 5 1

AMY S 2019-12-07 I needed a lot of help, and they were able to provide me that help. They were reliable, and they did a wonderful job. I am a past client of this provider

5 5 1

ANDREW C 2019-11-19 They took the time to find out what he needed, and they did a plan that would work for him. We were able to get service when we needed it, and that was the most important thing. They are very flexible. I am a current client of this provider

5 5 1

KARL P 2019-11-16 I had a hard time getting him to the bathroom, but I took care of him for a long time, and they told me everything I needed to do on my own. The aide that came was always there and wanted to do everything that she could do. I am a past client of this provider

5 5 1

HAZEL M 2019-11-11 I had to work every day, so I needed someone there on time. The service allowed me to go to work. They could improve their communication because the last day, I had a problem. She had apparently called out at 3 in the morning, but no one had called me until 45 minutes after she was supposed to be here. I am a past client of this provider

5 4 1

PAUL S 2019-11-11 When I had the regulars, they were able to take care of my needs, like activities of daily living. They helped with dressing, bathing, and fixing meals. Once I've got regular aides, everything works smoothly. They know my routine, and everything works smoothly. It's taken a while to fill that the gap since my regular caregivers left. I am a current client of this provider

5 5 1

Anonymous_2877 2019-11-06 I had just come out of a nursing home, and I was trying to get better. A couple of caregivers that I liked did very well, listened to me, and were very helpful. I'm not very keen on being sick, and I wasn't good at dealing with strangers. For a while, I was getting one caregiver that I was okay with, but then I had a couple of different people. I didn't like a lot of strangers around me. I am a past client of this provider

5 4 1

RUSSELL B 2019-10-15 In the beginning, there was a young caregiver that wasn't consistent, but now they've been very consistent. They always show up and the caregivers know what they are doing. They do everything that they say they will do, they have a good system, and the caregivers that come are really good. I am a current client of this provider

5 5 1

MARION R_1 2019-10-15 They seemed to help out, and we had several different people who were coming out. She received excellent care from them, and I had no problem with their staff. One lady in particular just bonded with both of us, and it was like she was part of the family. The care that my wife received while under the care of Care Advantage was excellent service and care. I would recommend them highly. I am a past client of this provider

5 5 1

BOBBIE B 2019-10-02 I don't get up until they get to me, and they fix me breakfast and bathe me. They are on time, and they do exactly what I ask them to do. I am a current client of this provider

5 5 1

MARY D 2019-09-24 When I wasn't doing too well and I had a lot of problems, they got me through some tough times. I think the agency did a nice job because they were here for me when I needed them. I am a past client of this provider

5 5 1

Anonymous_2387 2019-09-24 My mom wouldn't cooperate, and I wish they would have had some solutions. I liked the girl that we had. She seemed to be comfortable and to know what she doing. I am a past client of this provider

5 4 1

Anonymous_2396 2019-09-24 I just felt that they had a lack of interest in doing work. They did not talk to him and do much with nursing. They just did not seem to have a lot to do for my loved one, but even with that, they were not doing anything. I had to help with my relative. I am a past client of this provider

5 3 1

Anonymous_2486 2019-09-23 They are decent. They do a good job. What they do is give my wife some slack at times, and they give her a chance to get out of the house. They could communicate better. Sometimes I do not get aides on time or at all, so I would like to get advanced notice about aides not being here. I am a current client of this provider

5 4 1

DWIGHT M 2019-09-19 They help me all the way around because I am paralyzed on the right side. They do all the general things that I can't do on my own. I am having trouble getting them here on the days that they are supposed to be here. I am a current client of this provider

5 5 1

ANDREW W 2019-08-26 I can go to work and know that my husband is being taken care of. I love the person that they are sending. We could not ask for a nicer or more understanding person. I am a current client of this provider

5 5 1

ANITA B 2019-08-26 When Nora was here, it was great, but now, they need to improve their communication. I think they need to call me and let me know who is coming. It is hard to know who to expect. I am a current client of this provider

5 3 1

GILBERT J 2019-08-23 They need to send CNAs that do all the work on the list that they gave us. The corporate office needs to focus on the instructions that their clients talk to them about. They need to send out CNAs who know how to manage disabled clients who can't walk. I am a current client of this provider

5 3 1

NANCY B 2019-08-14 I can't get ready for the day without them. It has a major impact. The aides that I have are incredible. They're not afraid of my condition. They help me and take care of me. This goes for substitutes and my normal aide. I am a current client of this provider

5 5 1

HELEN P 2019-08-14 When I've called the agency to talk to them about my needs, they would tell me which caregiver would be best for me. They do things very businesslike. They're dependable and businesslike, and they have quality caregivers. I am a current client of this provider

5 5 1

Anonymous_2291 2019-08-14 They were punctual. They did what they were supposed to do. I am a past client of this provider

5 5 1

MARY ANN H_1 2019-07-31 I like the loving and caring people that work for them. They are wonderful people. I like that they are dependable, and the work is wonderful. I am a current client of this provider

5 5 1

GAYLE R 2019-07-31 It was helpful to have a caregiver come in once a week to check up on my aunt. She enjoyed the services, and she felt that everyone was very nice to her. They did what was asked of them. One of the caregivers was outstanding, but another one fell asleep at night, so my aunt had to get up on her own. I am a past client of this provider

5 4 1

ELLA B 2019-07-29 They provide care for my mother that is needed. My mother really likes them. They provide good services for the elderly, and I am satisfied. I am a current client of this provider

5 5 1

SALLIE C 2019-07-24 I am not able to do a lot of my own work, but they come in and help me. These girls take care of me so far. They call and check of me, and she has friends come. I am a current client of this provider

5 5 1

SONITA A 2019-07-18 They could make my life easier by coming on time. They could come when they say they are going to. I am a current client of this provider

5 4 1

HENRY L 2019-07-18 It helps me a lot. I like that they do a good job and are on time. I am a current client of this provider

5 5 1

Patty M_4 2019-07-12 What they did with my mother, they did really well. I would have liked for them to not be on their cell phones. I am a past client of this provider

5 4 1

Anonymous_2033 2019-06-27 I would like better communication yet again. I would like better communication among staff and clients. I am a current client of this provider

5 3 1

IDA M G 2019-06-25 They're very knowledgeable and skilled with what they do. I love the way that they handle my mother when they help her with getting out of her chair, and I love how they hold her when they're walking her. They're punctual and friendly. I am a current client of this provider

5 5 1

Anonymous_1963 2019-06-25 They have helped with getting me situated with going to doctor's visits. They should improve their communication from the office regarding schedules. I am a current client of this provider

5 4 1

DOLORES V 2019-06-17 The new girl that is younger has to be given instruction, unlike my other caregiver. I like the personnel. They serviced me well. I am a current client of this provider

5 4 1

SUSAN R 2019-06-17 They didn't really impact that much because by the time my sister left, I could do almost everything, so I accommodated them. They were very good and did everything that needed to be done. I am a past client of this provider

5 4 1

KATHY J_5 2019-05-30 They could have helped me by trying to send help more. I'd like to see them try to send help more. I am a past client of this provider

5 4 1

Anonymous_764 2019-05-23 Most of the girls assigned are excellent, they have added to my life. They could bring supplies they need for the job, sometimes they don't have the supplies. I would like the people that come to go by the rules established. I am a current client of this provider

5 4 1

NANCY W 2019-05-23 I would have like better communication and more consistency in the caregivers. A lot of the caregivers didn't even drive, and that was one thing that I need. I had a hard time getting them to get me one or two caregivers during the week, rather than a new caregiver everyday. I am a past client of this provider

5 3 1

LINDA R 2019-04-24 The physical therapy is helping me get stronger. They're helping my wound get better. They need to let me know when they're coming before the morning they're coming. It's ridiculous because I have doctor appointments and other things that are arranged ahead of time. I am a current client of this provider

5 4 1

MONICA C 2019-04-16 They have helped out the most because they have given me someone to help me around my apartment. The professionalism of the office could be improved. I am a current client of this provider

5 4 1

CAROLE B_1 2019-03-25 They sent people here that were capable of helping me with whatever I needed. The girls that came were very helpful and did whatever I asked them to do. I am a past client of this provider

5 5 1

JOHN M_2 2019-03-22 The staff is very courteous and they always called before they came. Also, they made sure that we were expecting them. They're very good about following up on everything. I am a current client of this provider

5 4 1

CHRISTOPHER C 2019-03-18 They come, and they give me a break. I get so used to them being around that they become like a family member. I like their effort and their time. I like how they learn to get the patient to cooperate because they can be very stubborn. They have a certain kind of talent to deal with people. I am a current client of this provider

5 5 1

TANYA J 2019-03-13 I have consistency with the nurse aides being here. They need to communicate more with the clients. I am a current client of this provider

5 5 1

ORLANDO O 2019-02-27 I think that if the scheduler had called me back, that would have been good. Care Advantage had somebody doing the scheduling and the first two visits were with a wonderful caregiver. She had the opportunity to go and get more hours, so she wasn't available, so the scheduler called me letting me know that she would wait for the PT schedule, and she did not do that. She arranged two odd visits that conflicted with my schedule. I am a current client of this provider

5 1 1

WANDA C 2019-02-20 She gets me out of the house because I cannot drive. I have not driven for 10 years. I have autonomic system disorder. I will pass out when i'm sitting, standing, or walking. My caregiver gets my medicines for me. She takes me to get my hair done. She has given me my life back. I used to work for them back in the 80's. They are very good with patients and their families. They try to match the nurses with the patients so it will work out. I am a current client of this provider

5 5 1

JOAN W_1 2019-02-14 I am afraid now to have someone like her. I am in fear that if I fall asleep when my sugar or blood pressure is high, they won't do anything. They need better with communication and provide better care for me. The aide just watched me almost go into a diabetic coma. I am a current client of this provider

5 1 1

Anonymous_1566 2019-02-14 The aide needs to be more proactive in asking about the care needs of my loved one. I think they need to improve the availability of their aides. I am a current client of this provider

5 4 1

DANIEL R_1 2019-02-13 It was not their fault. It was up to me to make myself better. Everything was fine except them calling me back. I am a past client of this provider

5 4 1

LOIS J_1 2019-01-31 They answer the phones on a Saturday night, and they had care for us by 8 AM the next day. They show up on time and the person who cared for my mother was terrific. I am a current client of this provider

5 5 1

ORPHA S 2019-01-29 I would not be able to get along through the day without the help from them. I have a couple really great caregivers. I am a current client of this provider

5 5 1

FRANCES F_1 2019-01-22 They help by being here and taking me to the doctors. It has been nice since I have no family here. They help with my health concerns, and they have been providing for me. I am a current client of this provider

5 5 1

MARGARET R_3 2019-01-07 It takes a lot of stress and worry off of me when I'm not there. I like that the caregivers show that they care. My mom seems very pleased with the caregivers. I am a current client of this provider

5 5 1

LOUISE B_6 2019-01-07 The nurse we had was good. I just needed someone on the weekend. I would like them to have more staff to come in. They didn't have anybody on the weekends. I am a past client of this provider

5 4 1

JOHN M W 2019-01-07 There was a lot going on at the time, and they were a lot of help. I liked them because they were available on the phone when I had questions. They were easy to talk to and get ahold of. I am a past client of this provider

5 5 1

Anonymous_958 2018-12-18 They need to train the caregivers a bit more with the individual needs. They can have better communication. I am a current client of this provider

5 4 1

JACQUELINE H_1 2018-12-18 They do grocery shopping. They need to arrive on time. I am a current client of this provider

5 4 1

WALTER LEWIS G 2018-12-11 They're always on time and very informative. The services were excellent. They assist him with his therapy. I am a current client of this provider

5 5 1

BENNY and JEANETTE B 2018-12-10 They should spend some more time listening to my parents and talking with them. They should be compassionate. The gentleman sales guy was great and came on short notice. We requested to have 24 hour care and to have the best person during the day. The people we have a night are outstanding, but our day person does not have a good attitude. They did not find the best person for the day. Instead, they texted out to find the most available person. A person had to cancel due to a death in the family and we had to find a replacement. Most of the people they send us are qualified. I am a current client of this provider

5 3 1

JACQUELINE G_1 2018-12-10 The girl that comes is here every day and on time and I really like that. I don't have to wait for her. I like the girl that I have. She is pleasant at all times and doesn't talk back. I am a current client of this provider

5 4 1

GEORGE C_7 2018-12-10 It's been good so far, but they could have the people who answer the telephone not be so blunt when I ask them questions. The two times I've called them, the person was very blunt and didn't really know how to answer my question. The aide that I have does excellent care. I am a current client of this provider

5 4 1

HELEN G_7 2018-12-06 They made my life easier by giving us break from not having to care for the client. The care was good for the most part. I am a past client of this provider

5 4 1

MARY V_2 2018-11-29 They are very helpful with what I need, and they helped me relocate my belongings from upstairs to downstairs. They set my mother up downstairs, and they have been remarkable. They are polite, and they are respectful of your home and your belongings. They are good at their job, very respectful, very courteous, and very gracious. They know it's your home and they don't try to come in and just take over, they let you decide. I am a current client of this provider

5 5 1

WILBER B 2018-11-29 It's tricky because we had four people that we really liked, but when we had to find someone else, those caregivers did not know what to do. They did not respond to certain issues we had, and sometimes the communication did not exist and they did not replace a caregiver when we needed it. I am a past client of this provider

5 3 1

MARGARET M_21 2018-11-26 They need to listen better to directions. I have to get on the caregivers about washing their hands. I am a current client of this provider

5 4 1

VIOLET J 2018-11-12 They do a lot of stuff that I cannot do because of my hand. They are nice to get along with. They are easy to get along with, and they do what I ask them to do. I am a current client of this provider

5 5 1

SANDRA B_9 2018-11-12 They are very helpful and knowledgeable. I have one that I had a hard time communicating with. They are always here. I am a current client of this provider

5 4 1

NELSON R 2018-10-29 They didn't just care for him. They communicated with him, talked to him, and brought him lunch. They did not have enough coverage. They have a lot of people cancel. I am a past client of this provider

5 5 1

THERESA V 2018-10-24 They have helped most by being here with me and cooking my meals. They are reliable. I am a current client of this provider

5 5 1

DORIS H_9 2018-09-26 If I didn't have them, I would certainly no be very happy with my situation. It allows me to go out and do whatever I really need to do. I feel like I can depend on them. I am a current client of this provider

5 5 1

DOUGLAS C. S 2018-09-26 They cleaned up my house. They cleaned up a horrible mess. The people are very caring, thoughtful, and punctual. I am a current client of this provider

5 5 1

MARTIN J 2018-09-21 They would take care of my dad, and did what we asked them to do. They were good providers and they had everything we were looking for. I am a past client of this provider

5 5 1

RAYMOND H_2 2018-09-21 They were very kind. They worked hard with him. They were nice and kind. They worked really hard with him. I am a past client of this provider

5 4 1

IRMA M_1 2018-09-21 It allowed me to go to work with someone here to protect her. They were very professional and caring. I am a past client of this provider

5 5 1

WILLIARD S 2018-09-18 They don't really help at all. They need to show up. They haven't done anything and they haven't showed up the last few times, so we don't know what is going on. I am a current client of this provider

5 2 1

JANET B_3 2018-09-17 They came in and helped take care of her. They were very caring people and they were dependable and treated my mother with respect. I am a past client of this provider

5 5 1

GAIL E 2018-08-31 I'm sure they have wonderful people that work for them, but I'm very particular. They were supposed to send me a woman that is out sick right now and I can't wait for her to start. The first caregiver I'm not happy with and the second one I'm starting to not be happy with either. The nurse that I speak to is wonderful and I love her. I am a current client of this provider

5 4 1

JOSEPHINE M B 2018-08-29 During the day we have a caregiver that comes in and does well. We have someone at night that does well, too, but we have a problem with filling the gaps. They do good as far as the daily needs. Sometimes they go above and beyond, which is very helpful. The care itself makes life easier. They have made a lot of improvements. One of those improvements is with the scheduling. Sometimes it's good, sometimes it's bad, and sometimes I just don't get anyone. I feel like they get the back end of the deal. I am a current client of this provider

5 4 1

HATTIE B 2018-07-30 The caregiver is helping her a lot. She makes sure her medication is taken and that she has eaten. She also takes care of daily chores. I like our caregiver. I am a current client of this provider

5 4 1

DAVID W 2018-07-26 They've helped me in taking care of my wants. They do very well and I don't know how they could do better. I am a current client of this provider

5 4 1

MAURIANNE R 2018-07-20 They helped me by doing the things I asked them to do. The caregivers could have be here on time more often. I am a past client of this provider

5 4 1

RONALD O 2018-07-18 They were helpful. They were dependable, because the caregivers were there and on time every day and when they were supposed to be. We called them and they were able to help us in the spur of the moment later that night. I am a past client of this provider

5 5 1

DEBORAH M 2018-07-13 I like the caregiver because she was made for me. She bathes me, and she combs and washes my hair. The different people who come over and take care of me do a good job. I am a current client of this provider

5 5 1

MARGARET S_10 2018-06-29 My caregiver comes once a week so it doesn't take care of the other 6 days, but she's very good. She is efficient and she finds things to do. My caregiver is very efficient and finds things to do that are very helpful, even though I don't ask her to do them. I am a current client of this provider

5 5 1

IDA D 2018-06-14 People that are patients don't want to be hovered over, but maybe some of them could have kept going a little more. I enjoyed talking to them when they were there with my mother, and I thought that the office staff was helpful and accommodating. I am a past client of this provider

5 5 1

Betty L 2018-06-14 They did what I told them to do. I needed someone to cook, and they did that fine. I am a past client of this provider

5 4 1

SCOTT S 2018-04-25 My dad was using it towards the end of his life. Being at home and comfortable was most important to him. When he passed away, the caregiver was there to be with my mother. I am a past client of this provider

5 5 1

ROBERT M 2018-04-25 I liked the caregiver because she got here on time, but she isn't as experienced as she could be. She sat with him while I went out on errands and attended to his needs. I am a current client of this provider

5 4 1

ANN J 2018-04-25 They help you in a way that you need. She helps me when I wash and she's good when I need somebody to help me. She helps when I get up and helps me in the bathroom if I need it. I am a current client of this provider

5 5 1

FRANCES N 2018-04-13 Even though my wife only lasted 10 days, the people from Care Advantage could not have been more caring or compassionate. I recommend them to people all the time! They were always there for us and anticipated our needs, so I never had to worry about anything. I am a past client of this provider

5 5 1

SUSAN O_2 2018-03-20 I like the fact that I can have some peace of mind while I'm at work because I know she's in good hands. They make her meals and help her with letting the dog in and out of the house. I am a current client of this provider

5 5 1

John T 2018-03-20 They were really devoted to my husband's needs. They were really dedicated to trying to make my husband improve. I am a past client of this provider

5 4 1

MARY C 2018-03-20 I like the feedback I get, they let me know what happens, and when they are going to go. It is very helpful. They are reliable and do what they say they are going to do. I am a current client of this provider

5 5 1

GARY T 2018-03-12 Outside of the inconsistency, I didn't feel like I was being heard on a customer service level. The lady who I called to get help, made me feel like I was annoying her and being a bother. It wasn't great. I wouldn't use them again. I am a past client of this provider

5 2 1

ROBERT L 2018-03-12 When I left and came back home, it looked like they took good care of my loved one. They are nice. They just sit there with my loved one and feed him. They change him if needed. I am a current client of this provider

5 5 1

Teresa45 2015-07-31 Deana from Care Advantage is exceptional. We love the quality of work and detail that she does. She keeps mom and dad on a schedule and we couldn't ask for a better CNA. Thank you! I am a current client of this provider

5 5 1

Sister in minnesota 2015-07-14 Care advantage has exceeded my expectations on every occasion in both efficiency and professionalism. Following a car accident, my brother needed someone to accompany him to multiple doctor appoints take notes and communicate back to his care facility. Because I live in the Midwest and he is in virginia ACC arrangements were by phone and email. Both the office support staff and the companion were outstanding. I never had to worry about not having a family member accompany him or miss important information. I would highly recommend this mechanicsville VA advantage care to anyone need ring this type of healthcare support. I interviewed this provider

5 5 1

Virginia Johnson 2015-07-14 We have been with Care Advantage for the past 10 months receiving services for my dad 3 times a week for 3 hours a day. A few times I have needed to change the days an aid comes out due to doctor's appointments and Care Advantage has been very willing to work with us. Overall the majority of the aids we have had in my parents home have been great! The aids clean, help shower, prepare lunch, do wash and play games with my dad. Our hours are different than most families - 10 - 1pm. It has been harder for Care Advantage to find aids that will consistently come out but we have achieved that goal & we are thankful. I am a current client of this provider

5 4 1

MWManson 2015-05-12 Our family has had Care Advantage for the last 2.5 years! Our two sweet nurses Dawn and Elayne took great care of our darling Granny. RN Stacey is phenomenal and came once a month to check in. Stacey walked us through and helped us get more care and kept our Granny comfortable until the very end. Our Granny passed two weeks ago and we miss her terribly ,but knowing we were able to keep her home with us and care for her much in part to Care Advantage makes me feel so blessed and thankful we had each and everyday with her in the comfort of our(hers too) home! Thank you is not enough for the care this company has given our family. We are heartbroken to lose our precious Granny as well as to lose her nurses that we considered family. I am a past client of this provider

5 5 1

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Reviews of Care Advantage - Southside Richmond

118 Reviews Write a review

Home Care Reviews for Care Advantage - Southside Richmond

June 24, 2020

By ARTHUR WAYNE P

I am a past client of this provider

They sat with him and talked with him. We only had someone from care advantage for just one day. They were very informative. The people they sent was good.

June 04, 2020

By Anonymous_3795

I am a past client of this provider

They did everything they could and they were courteous, on time, they did everything that I requested. When they first called me to set it up, we didn't get it totally clear on what advantages I was going to have, so I think the initial call could be explained a little better.

June 04, 2020

By PATRICIA P

I am a current client of this provider

She will answer the phone, hang out with me, and be my best friend. I like the people that they send.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback

May 07, 2020

By JIM D

I am a current client of this provider

They need better trained people, people should show up when they are supposed to. Their scheduling and placement of people is unacceptable. Recently I was supposed to have someone here and they didn't show up. After a bit and I called and only then did they try to find someone.

May 07, 2020

By ZELMA B

I am a current client of this provider

They help me so much because they make my bed. I need some things done that I can't do. I like that they are very nice to me.

April 20, 2020

By BETTY P

I am a current client of this provider

The caregivers are very nice and help me with a lot of things. I like that they are very polite and help me with a lot of things.

April 20, 2020

By LINDA L_1

I am a current client of this provider

I have had 4 surgeries last year and went through chemo and radiation. They helped with a lot of things I was not able to do myself. They offer services I can use.

April 14, 2020

By JEANNE A

I am a past client of this provider

She didn't require much care because she slept a lot, but it was good having somebody here. One day, the person was very late.

April 06, 2020

By LINDA S_1

I am a past client of this provider

They do things I can't do for myself. They were a big help for me when I got out of rehab. I have no complaints about them. They were very friendly and thorough.

April 06, 2020

By WILLIE L

I am a current client of this provider

I can count on them when they come and they are reliable. When I call there is always someone there to answer.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

March 23, 2020

By ROSE H

I am a past client of this provider

I just needed someone here because I just had surgery I could not take care of her. I really liked the CNA that was here she was a sweet girl.

Provider Response

Thank you so much for the kind review Rose. We are so honored to be able to assist your family and are thrilled to hear that we helped while you were going through recovery. We appreciate your time to leave us positive feedback!

March 19, 2020

By KAY R

I am a past client of this provider

It made all the difference in knowing she was okay and not taxing the family very much. It was very helpful. They are very responsive and seem very good at responding in the short term. When my aunt fell they were able to get someone there in 24 hours.

Provider Response

Thank you so much for the kind words Kay. It is truly an honor to help your Aunt and especially pleased to read that we met your needs and expectations quickly. Thank you for entrusting us with her care.

March 12, 2020

By VICTORIA T

I am a current client of this provider

They have helped me get set up with Meals on Wheels. It also helped to have someone to come in and change my bandages. They are always where they say they will be when they say they will be there.

Provider Response

Thank you so much for taking the time to leave this wonderful review Victoria. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure you are kept safe and well in your home.

March 05, 2020

By YONA E

I am a past client of this provider

They needed to listen more to what I had to say. They should have not changed the caregiver every day.

Provider Response

Thank you so much for your review Yona. We are so honored to be able to assist you. Please know that we are working with our staffing department can help alleviate some of the concerns you have regarding consistency of caregivers. We sincerly appreciate your time to leave us this feedback

March 05, 2020

By FRANKLIN H

I am a past client of this provider

We had around the clock care for my dad so they made sure that he was comfortable. They made sure he had food and was bathed. We learned after the fact that they were not allowed to dispense medication and that made things difficult for us.

Provider Response

Thank you so much for the kind review Franklin. We are so honored to be able to assist your family and appreciate your time to leave us positive feedback!

February 20, 2020

By RAYMOND G

I am a current client of this provider

We have OT and PT services and we have a shower attendant who comes three days a week to bathe him and help him get ready for the day. They are a good match for my husband in the way that they play around and talk with him.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your husband and we are thrilled to hear our caregivers have established such a wonderful relationship with him. We appreciate your time to leave us positive feedback!

February 12, 2020

By ALBERT K

I am a current client of this provider

They help the most with moving him from chair to wheelchair. They cold actually provide nurses. I have not been able to get nurses on Sunday mornings and I had to find my own nurses for some of the mornings. They just can't seem to find nurses and it is very hit or miss whether I have an aide coming in or not.

February 05, 2020

By PAT K

I am a current client of this provider

I don't think there's anything they can do better, it's just the nature of the beast. They have listened to my expectations and have responded accordingly.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

January 09, 2020

By DUC N

I am a past client of this provider

They changed his position every two hours and gave him short baths. Some of them would do their homework or be on the phone with their friends, so I would say we had some ups and downs. We had some nice people, and some of them were average. Some that came didn't do anything, so we talked to the manager. They explained that they were short on people, and we understood that.

January 09, 2020

By Anonymous_3140

I am a past client of this provider

They could have actually done their job. They need to hire better nurses.

December 19, 2019

By LOUISE H

I am a current client of this provider

When I need them, they are there to help. They have been a great help when I need them. I like the people that they have been sending because they are very good. I have no complaints.

December 14, 2019

By CAROL H

I am a current client of this provider

I just feel more comfortable. I don't have that much to do. Jackie has been very personable.

December 07, 2019

By AMY S

I am a past client of this provider

I needed a lot of help, and they were able to provide me that help. They were reliable, and they did a wonderful job.

November 19, 2019

By ANDREW C

I am a current client of this provider

They took the time to find out what he needed, and they did a plan that would work for him. We were able to get service when we needed it, and that was the most important thing. They are very flexible.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

November 16, 2019

By KARL P

I am a past client of this provider

I had a hard time getting him to the bathroom, but I took care of him for a long time, and they told me everything I needed to do on my own. The aide that came was always there and wanted to do everything that she could do.

Provider Response

Thank you so much for the kind review Karl. We are so honored to be able to assist your family. We sincerely appreciate your time to leave us such positive feedback about your awesome caregiver.

November 11, 2019

By HAZEL M

I am a past client of this provider

I had to work every day, so I needed someone there on time. The service allowed me to go to work. They could improve their communication because the last day, I had a problem. She had apparently called out at 3 in the morning, but no one had called me until 45 minutes after she was supposed to be here.

November 11, 2019

By PAUL S

I am a current client of this provider

When I had the regulars, they were able to take care of my needs, like activities of daily living. They helped with dressing, bathing, and fixing meals. Once I've got regular aides, everything works smoothly. They know my routine, and everything works smoothly. It's taken a while to fill that the gap since my regular caregivers left.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

November 06, 2019

By Anonymous_2877

I am a past client of this provider

I had just come out of a nursing home, and I was trying to get better. A couple of caregivers that I liked did very well, listened to me, and were very helpful. I'm not very keen on being sick, and I wasn't good at dealing with strangers. For a while, I was getting one caregiver that I was okay with, but then I had a couple of different people. I didn't like a lot of strangers around me.

October 15, 2019

By RUSSELL B

I am a current client of this provider

In the beginning, there was a young caregiver that wasn't consistent, but now they've been very consistent. They always show up and the caregivers know what they are doing. They do everything that they say they will do, they have a good system, and the caregivers that come are really good.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

October 15, 2019

By MARION R_1

I am a past client of this provider

They seemed to help out, and we had several different people who were coming out. She received excellent care from them, and I had no problem with their staff. One lady in particular just bonded with both of us, and it was like she was part of the family. The care that my wife received while under the care of Care Advantage was excellent service and care. I would recommend them highly.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your wife. Thank you for entrusting us with her care.

October 02, 2019

By BOBBIE B

I am a current client of this provider

I don't get up until they get to me, and they fix me breakfast and bathe me. They are on time, and they do exactly what I ask them to do.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

September 24, 2019

By MARY D

I am a past client of this provider

When I wasn't doing too well and I had a lot of problems, they got me through some tough times. I think the agency did a nice job because they were here for me when I needed them.

Provider Response

Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

September 24, 2019

By Anonymous_2387

I am a past client of this provider

My mom wouldn't cooperate, and I wish they would have had some solutions. I liked the girl that we had. She seemed to be comfortable and to know what she doing.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We do have a large network of caregivers that we can pull from other areas if you need a better fit in the home. We can also have our Home Care Specialist or our nurse speak with your mother to help ease her concerns, just let our office know when you would like to have someone stop by.

September 24, 2019

By Anonymous_2396

I am a past client of this provider

I just felt that they had a lack of interest in doing work. They did not talk to him and do much with nursing. They just did not seem to have a lot to do for my loved one, but even with that, they were not doing anything. I had to help with my relative.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks and we are sorry this was not your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

September 23, 2019

By Anonymous_2486

I am a current client of this provider

They are decent. They do a good job. What they do is give my wife some slack at times, and they give her a chance to get out of the house. They could communicate better. Sometimes I do not get aides on time or at all, so I would like to get advanced notice about aides not being here.

September 19, 2019

By DWIGHT M

I am a current client of this provider

They help me all the way around because I am paralyzed on the right side. They do all the general things that I can't do on my own. I am having trouble getting them here on the days that they are supposed to be here.

Provider Response

Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

August 26, 2019

By ANDREW W

I am a current client of this provider

I can go to work and know that my husband is being taken care of. I love the person that they are sending. We could not ask for a nicer or more understanding person.

August 26, 2019

By ANITA B

I am a current client of this provider

When Nora was here, it was great, but now, they need to improve their communication. I think they need to call me and let me know who is coming. It is hard to know who to expect.

August 23, 2019

By GILBERT J

I am a current client of this provider

They need to send CNAs that do all the work on the list that they gave us. The corporate office needs to focus on the instructions that their clients talk to them about. They need to send out CNAs who know how to manage disabled clients who can't walk.

August 14, 2019

By NANCY B

I am a current client of this provider

I can't get ready for the day without them. It has a major impact. The aides that I have are incredible. They're not afraid of my condition. They help me and take care of me. This goes for substitutes and my normal aide.

August 14, 2019

By HELEN P

I am a current client of this provider

When I've called the agency to talk to them about my needs, they would tell me which caregiver would be best for me. They do things very businesslike. They're dependable and businesslike, and they have quality caregivers.

August 14, 2019

By Anonymous_2291

I am a past client of this provider

They were punctual. They did what they were supposed to do.

July 31, 2019

By MARY ANN H_1

I am a current client of this provider

I like the loving and caring people that work for them. They are wonderful people. I like that they are dependable, and the work is wonderful.

July 31, 2019

By GAYLE R

I am a past client of this provider

It was helpful to have a caregiver come in once a week to check up on my aunt. She enjoyed the services, and she felt that everyone was very nice to her. They did what was asked of them. One of the caregivers was outstanding, but another one fell asleep at night, so my aunt had to get up on her own.

July 29, 2019

By ELLA B

I am a current client of this provider

They provide care for my mother that is needed. My mother really likes them. They provide good services for the elderly, and I am satisfied.

July 24, 2019

By SALLIE C

I am a current client of this provider

I am not able to do a lot of my own work, but they come in and help me. These girls take care of me so far. They call and check of me, and she has friends come.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

July 18, 2019

By SONITA A

I am a current client of this provider

They could make my life easier by coming on time. They could come when they say they are going to.

July 18, 2019

By HENRY L

I am a current client of this provider

It helps me a lot. I like that they do a good job and are on time.

July 12, 2019

By Patty M_4

I am a past client of this provider

What they did with my mother, they did really well. I would have liked for them to not be on their cell phones.

June 27, 2019

By Anonymous_2033

I am a current client of this provider

I would like better communication yet again. I would like better communication among staff and clients.

Provider Response

We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

June 25, 2019

By IDA M G

I am a current client of this provider

They're very knowledgeable and skilled with what they do. I love the way that they handle my mother when they help her with getting out of her chair, and I love how they hold her when they're walking her. They're punctual and friendly.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.

June 25, 2019

By Anonymous_1963

I am a current client of this provider

They have helped with getting me situated with going to doctor's visits. They should improve their communication from the office regarding schedules.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

June 17, 2019

By DOLORES V

I am a current client of this provider

The new girl that is younger has to be given instruction, unlike my other caregiver. I like the personnel. They serviced me well.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

June 17, 2019

By SUSAN R

I am a past client of this provider

They didn't really impact that much because by the time my sister left, I could do almost everything, so I accommodated them. They were very good and did everything that needed to be done.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

May 30, 2019

By KATHY J_5

I am a past client of this provider

They could have helped me by trying to send help more. I'd like to see them try to send help more.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

May 23, 2019

By Anonymous_764

I am a current client of this provider

Most of the girls assigned are excellent, they have added to my life. They could bring supplies they need for the job, sometimes they don't have the supplies. I would like the people that come to go by the rules established.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

May 23, 2019

By NANCY W

I am a past client of this provider

I would have like better communication and more consistency in the caregivers. A lot of the caregivers didn't even drive, and that was one thing that I need. I had a hard time getting them to get me one or two caregivers during the week, rather than a new caregiver everyday.

Provider Response

Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. Consistency is certainly something we can provide in most cases, but of course there are times of emergency we have to cover. Please let us know if this continues by emailing us.

April 24, 2019

By LINDA R

I am a current client of this provider

The physical therapy is helping me get stronger. They're helping my wound get better. They need to let me know when they're coming before the morning they're coming. It's ridiculous because I have doctor appointments and other things that are arranged ahead of time.

Provider Response

Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware and communicate with you about the arrival of your caretakers. Please feel free to email us if this is not happening.

April 16, 2019

By MONICA C

I am a current client of this provider

They have helped out the most because they have given me someone to help me around my apartment. The professionalism of the office could be improved.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

March 25, 2019

By CAROLE B_1

I am a past client of this provider

They sent people here that were capable of helping me with whatever I needed. The girls that came were very helpful and did whatever I asked them to do.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

March 22, 2019

By JOHN M_2

I am a current client of this provider

The staff is very courteous and they always called before they came. Also, they made sure that we were expecting them. They're very good about following up on everything.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

March 18, 2019

By CHRISTOPHER C

I am a current client of this provider

They come, and they give me a break. I get so used to them being around that they become like a family member. I like their effort and their time. I like how they learn to get the patient to cooperate because they can be very stubborn. They have a certain kind of talent to deal with people.

March 13, 2019

By TANYA J

I am a current client of this provider

I have consistency with the nurse aides being here. They need to communicate more with the clients.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

February 27, 2019

By ORLANDO O

I am a current client of this provider

I think that if the scheduler had called me back, that would have been good. Care Advantage had somebody doing the scheduling and the first two visits were with a wonderful caregiver. She had the opportunity to go and get more hours, so she wasn't available, so the scheduler called me letting me know that she would wait for the PT schedule, and she did not do that. She arranged two odd visits that conflicted with my schedule.

February 20, 2019

By WANDA C

I am a current client of this provider

She gets me out of the house because I cannot drive. I have not driven for 10 years. I have autonomic system disorder. I will pass out when i'm sitting, standing, or walking. My caregiver gets my medicines for me. She takes me to get my hair done. She has given me my life back. I used to work for them back in the 80's. They are very good with patients and their families. They try to match the nurses with the patients so it will work out.

Provider Response

Wanda, we so appreciate your five star review. Thank you for allowing us to give back your life!

February 14, 2019

By JOAN W_1

I am a current client of this provider

I am afraid now to have someone like her. I am in fear that if I fall asleep when my sugar or blood pressure is high, they won't do anything. They need better with communication and provide better care for me. The aide just watched me almost go into a diabetic coma.

Provider Response

We are so sorry to read this review. Please know that we always have a nurse stationed at each location and can be called for immediate health related questions. We are very dishearten to read this review and we will be working with this location to address your concerns. We welcome any additional details specific to your case to be submitted by emailing us.

February 14, 2019

By Anonymous_1566

I am a current client of this provider

The aide needs to be more proactive in asking about the care needs of my loved one. I think they need to improve the availability of their aides.

February 13, 2019

By DANIEL R_1

I am a past client of this provider

It was not their fault. It was up to me to make myself better. Everything was fine except them calling me back.

Provider Response

Thank you for the 4 stars, but we are so sorry that our office did not return your call in a timely fashion. This is something we will have corrected immediately and we hope we can earn that 5th star!

January 31, 2019

By LOIS J_1

I am a current client of this provider

They answer the phones on a Saturday night, and they had care for us by 8 AM the next day. They show up on time and the person who cared for my mother was terrific.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 29, 2019

By ORPHA S

I am a current client of this provider

I would not be able to get along through the day without the help from them. I have a couple really great caregivers.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 22, 2019

By FRANCES F_1

I am a current client of this provider

They help by being here and taking me to the doctors. It has been nice since I have no family here. They help with my health concerns, and they have been providing for me.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

January 07, 2019

By MARGARET R_3

I am a current client of this provider

It takes a lot of stress and worry off of me when I'm not there. I like that the caregivers show that they care. My mom seems very pleased with the caregivers.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 07, 2019

By LOUISE B_6

I am a past client of this provider

The nurse we had was good. I just needed someone on the weekend. I would like them to have more staff to come in. They didn't have anybody on the weekends.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

January 07, 2019

By JOHN M W

I am a past client of this provider

There was a lot going on at the time, and they were a lot of help. I liked them because they were available on the phone when I had questions. They were easy to talk to and get ahold of.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 18, 2018

By Anonymous_958

I am a current client of this provider

They need to train the caregivers a bit more with the individual needs. They can have better communication.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

December 18, 2018

By JACQUELINE H_1

I am a current client of this provider

They do grocery shopping. They need to arrive on time.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

December 11, 2018

By WALTER LEWIS G

I am a current client of this provider

They're always on time and very informative. The services were excellent. They assist him with his therapy.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

December 10, 2018

By BENNY and JEANETTE B

I am a current client of this provider

They should spend some more time listening to my parents and talking with them. They should be compassionate. The gentleman sales guy was great and came on short notice. We requested to have 24 hour care and to have the best person during the day. The people we have a night are outstanding, but our day person does not have a good attitude. They did not find the best person for the day. Instead, they texted out to find the most available person. A person had to cancel due to a death in the family and we had to find a replacement. Most of the people they send us are qualified.

December 10, 2018

By JACQUELINE G_1

I am a current client of this provider

The girl that comes is here every day and on time and I really like that. I don't have to wait for her. I like the girl that I have. She is pleasant at all times and doesn't talk back.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 10, 2018

By GEORGE C_7

I am a current client of this provider

It's been good so far, but they could have the people who answer the telephone not be so blunt when I ask them questions. The two times I've called them, the person was very blunt and didn't really know how to answer my question. The aide that I have does excellent care.

December 06, 2018

By HELEN G_7

I am a past client of this provider

They made my life easier by giving us break from not having to care for the client. The care was good for the most part.

November 29, 2018

By MARY V_2

I am a current client of this provider

They are very helpful with what I need, and they helped me relocate my belongings from upstairs to downstairs. They set my mother up downstairs, and they have been remarkable. They are polite, and they are respectful of your home and your belongings. They are good at their job, very respectful, very courteous, and very gracious. They know it's your home and they don't try to come in and just take over, they let you decide.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 29, 2018

By WILBER B

I am a past client of this provider

It's tricky because we had four people that we really liked, but when we had to find someone else, those caregivers did not know what to do. They did not respond to certain issues we had, and sometimes the communication did not exist and they did not replace a caregiver when we needed it.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

November 26, 2018

By MARGARET M_21

I am a current client of this provider

They need to listen better to directions. I have to get on the caregivers about washing their hands.

Provider Response

I am sorry to hear that you have had these challenges with your caregivers. All caregivers go through extensive OSHA training, and should be well versed in universal precautions. We will address this with those caregivers assigned to work with you to ensure improvement going forward. Thank you for taking the time to provide this feedback.

November 12, 2018

By VIOLET J

I am a current client of this provider

They do a lot of stuff that I cannot do because of my hand. They are nice to get along with. They are easy to get along with, and they do what I ask them to do.

Provider Response

Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 12, 2018

By SANDRA B_9

I am a current client of this provider

They are very helpful and knowledgeable. I have one that I had a hard time communicating with. They are always here.

October 29, 2018

By NELSON R

I am a past client of this provider

They didn't just care for him. They communicated with him, talked to him, and brought him lunch. They did not have enough coverage. They have a lot of people cancel.

October 24, 2018

By THERESA V

I am a current client of this provider

They have helped most by being here with me and cooking my meals. They are reliable.

September 26, 2018

By DORIS H_9

I am a current client of this provider

If I didn't have them, I would certainly no be very happy with my situation. It allows me to go out and do whatever I really need to do. I feel like I can depend on them.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 26, 2018

By DOUGLAS C. S

I am a current client of this provider

They cleaned up my house. They cleaned up a horrible mess. The people are very caring, thoughtful, and punctual.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 21, 2018

By MARTIN J

I am a past client of this provider

They would take care of my dad, and did what we asked them to do. They were good providers and they had everything we were looking for.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 21, 2018

By RAYMOND H_2

I am a past client of this provider

They were very kind. They worked hard with him. They were nice and kind. They worked really hard with him.

Provider Response

Thank you for taking the time to offer this positive feedback, and for choosing Care Advantage for your home care needs.

September 21, 2018

By IRMA M_1

I am a past client of this provider

It allowed me to go to work with someone here to protect her. They were very professional and caring.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

September 18, 2018

By WILLIARD S

I am a current client of this provider

They don't really help at all. They need to show up. They haven't done anything and they haven't showed up the last few times, so we don't know what is going on.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. Your feedback has been shared with the office team. You should have a better experience going forward.

September 17, 2018

By JANET B_3

I am a past client of this provider

They came in and helped take care of her. They were very caring people and they were dependable and treated my mother with respect.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

August 31, 2018

By GAIL E

I am a current client of this provider

I'm sure they have wonderful people that work for them, but I'm very particular. They were supposed to send me a woman that is out sick right now and I can't wait for her to start. The first caregiver I'm not happy with and the second one I'm starting to not be happy with either. The nurse that I speak to is wonderful and I love her.

August 29, 2018

By JOSEPHINE M B

I am a current client of this provider

During the day we have a caregiver that comes in and does well. We have someone at night that does well, too, but we have a problem with filling the gaps. They do good as far as the daily needs. Sometimes they go above and beyond, which is very helpful. The care itself makes life easier. They have made a lot of improvements. One of those improvements is with the scheduling. Sometimes it's good, sometimes it's bad, and sometimes I just don't get anyone. I feel like they get the back end of the deal.

July 30, 2018

By HATTIE B

I am a current client of this provider

The caregiver is helping her a lot. She makes sure her medication is taken and that she has eaten. She also takes care of daily chores. I like our caregiver.

July 26, 2018

By DAVID W

I am a current client of this provider

They've helped me in taking care of my wants. They do very well and I don't know how they could do better.

July 20, 2018

By MAURIANNE R

I am a past client of this provider

They helped me by doing the things I asked them to do. The caregivers could have be here on time more often.

July 18, 2018

By RONALD O

I am a past client of this provider

They were helpful. They were dependable, because the caregivers were there and on time every day and when they were supposed to be. We called them and they were able to help us in the spur of the moment later that night.

July 13, 2018

By DEBORAH M

I am a current client of this provider

I like the caregiver because she was made for me. She bathes me, and she combs and washes my hair. The different people who come over and take care of me do a good job.

June 29, 2018

By MARGARET S_10

I am a current client of this provider

My caregiver comes once a week so it doesn't take care of the other 6 days, but she's very good. She is efficient and she finds things to do. My caregiver is very efficient and finds things to do that are very helpful, even though I don't ask her to do them.

June 14, 2018

By IDA D

I am a past client of this provider

People that are patients don't want to be hovered over, but maybe some of them could have kept going a little more. I enjoyed talking to them when they were there with my mother, and I thought that the office staff was helpful and accommodating.

June 14, 2018

By Betty L

I am a past client of this provider

They did what I told them to do. I needed someone to cook, and they did that fine.

April 25, 2018

By SCOTT S

I am a past client of this provider

My dad was using it towards the end of his life. Being at home and comfortable was most important to him. When he passed away, the caregiver was there to be with my mother.

April 25, 2018

By ROBERT M

I am a current client of this provider

I liked the caregiver because she got here on time, but she isn't as experienced as she could be. She sat with him while I went out on errands and attended to his needs.

April 25, 2018

By ANN J

I am a current client of this provider

They help you in a way that you need. She helps me when I wash and she's good when I need somebody to help me. She helps when I get up and helps me in the bathroom if I need it.

April 13, 2018

By FRANCES N

I am a past client of this provider

Even though my wife only lasted 10 days, the people from Care Advantage could not have been more caring or compassionate. I recommend them to people all the time! They were always there for us and anticipated our needs, so I never had to worry about anything.

March 20, 2018

By SUSAN O_2

I am a current client of this provider

I like the fact that I can have some peace of mind while I'm at work because I know she's in good hands. They make her meals and help her with letting the dog in and out of the house.

March 20, 2018

By John T

I am a past client of this provider

They were really devoted to my husband's needs. They were really dedicated to trying to make my husband improve.

March 20, 2018

By MARY C

I am a current client of this provider

I like the feedback I get, they let me know what happens, and when they are going to go. It is very helpful. They are reliable and do what they say they are going to do.

March 12, 2018

By GARY T

I am a past client of this provider

Outside of the inconsistency, I didn't feel like I was being heard on a customer service level. The lady who I called to get help, made me feel like I was annoying her and being a bother. It wasn't great. I wouldn't use them again.

March 12, 2018

By ROBERT L

I am a current client of this provider

When I left and came back home, it looked like they took good care of my loved one. They are nice. They just sit there with my loved one and feed him. They change him if needed.

July 31, 2015

By Teresa45

I am a current client of this provider

Deana from Care Advantage is exceptional. We love the quality of work and detail that she does. She keeps mom and dad on a schedule and we couldn't ask for a better CNA. Thank you!

Provider Response

Thank you for sharing Teresa! We enjoy the time we spend with your mom and dad.

July 14, 2015

By Sister in minnesota

I interviewed this provider

Care advantage has exceeded my expectations on every occasion in both efficiency and professionalism. Following a car accident, my brother needed someone to accompany him to multiple doctor appoints take notes and communicate back to his care facility. Because I live in the Midwest and he is in virginia ACC arrangements were by phone and email. Both the office support staff and the companion were outstanding. I never had to worry about not having a family member accompany him or miss important information. I would highly recommend this mechanicsville VA advantage care to anyone need ring this type of healthcare support.

Provider Response

Thank you so much! We are here to be an extension to your family for those that live out of state like yourself. Your brother will always have a family member close to home with us.

July 14, 2015

By Virginia Johnson

I am a current client of this provider

We have been with Care Advantage for the past 10 months receiving services for my dad 3 times a week for 3 hours a day. A few times I have needed to change the days an aid comes out due to doctor's appointments and Care Advantage has been very willing to work with us. Overall the majority of the aids we have had in my parents home have been great! The aids clean, help shower, prepare lunch, do wash and play games with my dad. Our hours are different than most families - 10 - 1pm. It has been harder for Care Advantage to find aids that will consistently come out but we have achieved that goal & we are thankful.

Provider Response

Thank you Virginia! Our aides have enjoyed your dad and we are grateful to work with your family. The limited hours are more difficult to schedule but we will always strive to work out a consistent schedule for you.

May 12, 2015

By MWManson

I am a past client of this provider

Our family has had Care Advantage for the last 2.5 years! Our two sweet nurses Dawn and Elayne took great care of our darling Granny. RN Stacey is phenomenal and came once a month to check in. Stacey walked us through and helped us get more care and kept our Granny comfortable until the very end. Our Granny passed two weeks ago and we miss her terribly ,but knowing we were able to keep her home with us and care for her much in part to Care Advantage makes me feel so blessed and thankful we had each and everyday with her in the comfort of our(hers too) home! Thank you is not enough for the care this company has given our family. We are heartbroken to lose our precious Granny as well as to lose her nurses that we considered family.

Provider Response

It was a joy taking care of your Granny and working with your family. We are saddened at your loss and are still sending thoughts and hugs to your family. I know our aides and nurses-Dawn, Elayne, Stacey, and our office staff- will miss seeing and working with you and your family so please let us know if we can ever be any assistance to you again. Thank you and all our best!

See all Home Care reviews (118)

About Care Advantage - Southside Richmond

As residents of the River City, Richmonders sometimes talk about the communities north or south of the river – but Southside Richmond is a diverse community with a wealth of unique neighborhoods: Manchester, Bon Air, Midlothian, Chesterfield, and Powhatan, to name a few.

We’re proud to offer Manchester, Midlothian, Chesterfield and other Southside Richmond residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

Amelia

Chesterfield

North Chesterfield

Powhatan

Prince George

Midlothian

Photos of Care Advantage - Southside Richmond

Services and Amenities of Care Advantage - Southside Richmond

Health services

Physical Therapy

Rates

Hourly Rate: $21 $26/Hour

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
In Home Health
Physical Therapy
Occupational Therapy

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Finances Bookkeeping
Home Maintenance
Blood Work And Other Medical Care
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Staff

Male Caregivers

Travel

Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

In Person Interviews
Reference Checks
Immunizations
Driving Record Check
Residency Confirmation
Drug Screening
Sex Offender Check

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Validation Techniques