Care Advantage - Southside Richmond

EVA V

The caregivers provide companionship for my mom. They are very responsive. We can get additional help or cancel help as needed.

ARLENE C

The services were excellent, and they helped her get back on her feet. Everybody who came, showed up on time and was very kind, nice and helpful.

Anonymous_1701430290

Maybe had taken more initiative with the patient by just checking on him. The only thing was that I gave instructions on what to do, but they didn't do anything above that. They needed to take it upon themselves to do more.

ALFRED H

They fit our schedule and they do fine. They show up on time and if they are running late they will call me.

HAMP F

They listen to the concerns of the client. I like that the schedules are good for my husband and I, and they show that they care.

SANDRA D

We got a good aide, so they are responsible for that. I just like the way you all work everything out and stay in touch. The aide that is here is really good and we like her.

DARRELL C

The agency would bill me in the middle of the month instead of at the end of the month. But he did not do a job. The young man did not know what he needed to do and kept asking me what he needed to do.

MARVIN S_1

The initial nurse that came in did a great job. The additional nurses did too. There wasn't a lot that they could do because of the short time period of the care. It was a bit of a whirlwind when we were getting his bed set up. He was a little belligerent at first, but he calmed down after they gave him medicine. I think it eased his pain. I think they were here for such a brief period since he passed quickly after we brought him home, but they were very responsive when trying to set everything up.

Anonymous_7674

They need to have better communication internally and externally. They have poor communication.

MAUDE H

The impact on her was tremendous. It helped us. The person showed very great tenderness towards my sister.

MARIEL M

I need the services and it takes a lot of pressure off of me and my daughter. They have been very diligent when providing my care when I got started.

LEON B

My caregiver helps me, but she doesn't go beyond the help. My nurse could do a better job of helping me with my laundry and feeding me, since I can't do that myself.

RICHARD A

My provider was dependable. I liked the specific provider they sent us.

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Anonymous_7670

They took care of anything we needed. They did a lot for her. They came and took vitals and took care of everything she needed.

JOAN G

They have had a positive impact by showing up and they are helpful. There is nothing I know of at this time that they could improve.

KAREN M

The caregivers were fine, and I am not sure how they could have a greater impact. They have helped the most by being here and letting me go take care of appointments. They could improve their telephone response.

ERNESTINE M

They took care of her. The aides were reliable.

HABIB G

Need to change the policy that they have. They don't do what they are supposed to do. I don't need a babysitter, I need someone to help me on what I need. I don't like their scheduling policy, they have to stay around for 4 hours.

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SADIE M

Them being reliable impacts my mom's daily life. I like the flexibility, skilled, and reliable workers.

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DIANE A

They set everything up for me. They were very helpful.

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CAROL P_2

They were there and they did provide the care that we needed. When we didn't know what to do to help Carol, they were so willing to help us out and come out to see what was going on. I don't know what they could have done to improve. I appreciated that they were very responsive to our needs.

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CAROLYN P_1

We couldn't live without our caregiver. My father-in-law gets to go to work every day, so he gets some freedom and peace of mind because of the services. They have been reliable, dependable, and communication is fantastic.

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SHIRLEY S_3

My caregiver is very nice and she cares about me. They are the best choice for me. I am very happy with my caregiver.

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Anonymous_7053

If my person can't come, they have someone that can. They can make sure the caregivers are willing to do things to help. They could work on calling back to let me know if someone is coming.

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TAMARA V

It has been okay. But they need to be able to meet all my needs, instead of telling me they can't do things. It is hard to find caregivers that can come in and do what I need done.

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JEAN W

They could have more understanding nurses. They could have better quality workers.

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LINDA L_2

They run pumps on my legs and they put wraps on my legs. They are usually very dependable and they are flexible. When you need help, they find it.

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PAUL K

I can't think of anything they can do to have a greater impact on his life. They have helped him by helping prepare his meals. I can't think of anything they can improve on. We like the provider that we have right now.

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MARIA L_1

She was pretty sick, so it was very important. They helped her with her daily living tasks. I liked the night crew that came in and helped Maria out. They were very compassionate.

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RUBY F

The services are good, but some of the people don't know what to do. I like that they are very quick to give us updates.

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DOUGLAS H

They were able to get him cleaned up without having to shift him around a lot. I liked that they did anything that he asked them to do.

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ASSADULLAH A

Their punctuality has made it a positive experience. I like their accountability.

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NORMA N

It's helping. She's 94 and needs some assistance. The management staff and scheduling always has somebody there. They are very reliable.

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JOHN H_5

It makes me more comfortable because I have a regular doctor. They are convenient and they have a local office. I enjoy my caregiver.

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LOUISE B

The agency has chosen people that are of quality to help my mother out. I like the follow-up of the agency and how on point they are in addressing our needs.

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OLA W

It gives her a safer space so she doesn't panic when she can't remember things. Everyone has been prompt to return calls.

BOBBIE S_2

It makes everything easier. It gives us a little break and gives her someone else to interact with. We have already recommended them.

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Anonymous_7560

It made a difference and kept her in a routine. I like that they came when they said they were going to.

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ELVIRA L

I mean, for someone who needs care for a loved one they are helpful, so you can do what you need to do for the day. I mean I was not there, it depends on who they are going with.

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HARRY W_1

They help with my meals and cleaning. They do what they say they'll do.

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RENITA O

They take care of their employees and they take care of me. The person that they have working for me.

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COY S

They worked hard to do the best for him that they could. They were always ready and available when we needed them.

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Anonymous_7497

I can go to work or do the other stuff that I need to do and not have to worry that he's not fed or getting care. They do a good job of managing his daily living as much as he will allow.

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VERNA L. C

Our caregiver is decent, but when she doesn't come it goes wrong. I wouldn't recommend them, there's been 58 no calls no shows in a year.

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DAVID M

They can vet their aides. They can keep their word and notify me of problems with aides. They have a lack of communication and that's for everything.

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THOMAS H

She helps him with dressing of his feet. I have a good aide. She is excellent.

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ORA A

The interaction with my mom was not the best, a more mature staff member would've been better. I think the staff were really young, so maybe more mature staff.

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Anonymous_6684

My mom doesn't get as anxious and doesn't feel as lonely anymore. They have good responsiveness and I love how they care for my mom.

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BOBBIE S_1

My mother feels really comfortable with her, she comes and helps her all day. I like the person that's working with my mom, she takes really good care of my mom and has a lot of patience with her.

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ARTHUR F_2

They could get the caregivers in place. They are always calling out. The caregivers should be committed to their jobs.

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WILLIAM M_4

They have helped the most because she only comes in 3 hours a week, but she cleans, keeps dad company, watches shows with him, and talks with him. She gives him more life and fun. I like that our CNA that comes out is amazing, and it's been a seamless process.

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BARBARA S_5

They have trouble getting the billing out. Sometimes I haven't a received a bill at all. They have recently fixed it. I have recommended them to others.

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PATRICIA M_1

They only come once a week. This caregiver won't be coming back for at least 10 days. So far, I am satisfied with the care that the caregiver is providing me. I only see the caregiver once a week. The questions are too early. Processing the claims and everything. I'm having issues.

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BARBARA S_4

The services are helpful because it has made life much easier on my mom. There was a little bit of a learning curve at the beginning. I would recommend Care Advantage because they keep in contact.

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RUSSELL T

They helped me get in and out of the bed. The only thing that I needed them for was to help me get me in and out of the bed.

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GAY LEE H

One of the caregivers that they sent out was incapable of helping Gay move around. I tried a different company first, and that company was having a difficult time getting caregivers to come in. Care Advantage always seemed to have good people.

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TIM C_1

It was a positive experience by working at her level and not making her do too much. They did the same exercise every time that they came, and it could have been a little bit longer.

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MAXINE R

They make life easier by doing stuff for her. I like how they are flexible.

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MARY D_1

They are reliable, trustworthy, and skilled. It allows me to leave my mom in good care. It was east to schedule, and I found someone who was a great match.

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JAMES H_3

I would like them to keep sending people out to make my life easier. When my husband got COVID they did not send anyone to help him at all.

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Anonymous_7068

They could have more of an online presence and have someone to take your calls. Their service is a little bit lacking. It is hard to get ahold of someone.

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Anonymous_7087

They helped enormously. They can communicate better about scheduling. They didn't follow up. Other than that, the quality of care of good.

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SUSAN L_1

It's been helpful having someone there with my parents, they keep my mom safe and knowing that they're doing that provides peace of mind. One thing I like about the services is the ease of scheduling for our family.

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MICHELLE P

They need to screen the care providers. The agency could have improved by having care providers being clinically trained, not "book trained". The caregiver didn't have hands-on experience.

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STEPHEN C

The services were great. His body was not cooperating. They changed things based on his abilities. My dad liked Nester. They are prompt.

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PATRICIA K

She helped her get back to the state that she is in now. Theresa did everything that we needed.

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CLARIBEL V

The agency should have a steady aide for the client, they need more training. The agency should have staff that is more experienced, caregivers that are knowledgeable and willing to do the job in the field.

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BEVERLY W_2

I didn't have them for long but they put me to bed, made sure I had my meals, helped me in the shower, and did other usual everyday things for me. I was satisfied with them in the time I had them, as the caregivers were good at their work, so I'd recommend them for those caregivers.

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DENVER M

My favorite caregiver does everything humanly possible to help me and is attentive to all my needs. I like that they are always "Jonny On the Spot".

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MARIA B

The weekday ones are great, weekend ones are terrible. They need to train their staff better for elderly care.

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RACHEL T

They have tried very hard to ensure that mom has care. I like that they have tried their best to communicate as best as they can.

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RONALD L

They have been extremely helpful. The caregiver is awesome. I like that they are compassionate.

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KATHERINE M

The communication with me has been very positive. Their caregivers are very nice; they have very good caregivers.

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JOYCE B

They have helped the most with getting me caretakers, and they wash my clothes. I like that the caregivers are good.

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RAHIM W

The caregivers could have a greater impact if they could just be more engaged. The agency needs to improve the people actually doing their jobs. They need to be on time and to be more engaged with the client.

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CLARA B

They need to get me some good help. They need to make sure my caregiver comes when she is supposed to.

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LYNDA S

They are actually more of a burden. They need to hire better people. We have 1 or 2 aides to show up in a 5 day work week. I don't know them by name. They are unreliable.

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Anonymous_6895

They could have come in knowing what to do and what to suggest. The quality of the caregivers was lacking and it was not worth having them.

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KEVIN C

They could hire more mature nurses, they are hiring young girls that don't take their job seriously. They could improve with screening who they hire.

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Anonymous_6184

I like that they were very receptive. I like that I could tell them about the caregivers, and they would take care of it. I liked that they were very responsive.

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MARIE H_2

I'll never use them again. They need consistent care and communication and accountability.

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LAKEISHA R

They do a pretty good job. They need more reliable staffing.

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ARTHUR L

They helped with staying organized and on a schedule. I really liked the caregivers.

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BARBARA G_2

It allowed me to continue to do what I regularly do. They are thoughtful.

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GAIL S

The caregiver does a good job, but they need more caregivers. I would like them to have more staff.

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Anonymous_6816

They could do better at taking initiative and looking ahead at what needs to be done. We have had people who didn't give them a bath in the time they were here, which was the only thing we requested. The main problem we have had is with the scheduling, as people won't always show up when they were supposed to or show up when we cancelled, so there seems to be miscommunication there.

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ROBERT H_2

They were there when you needed them. I like that they are local.

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Anonymous_6783

I would like to see the communication improved, since they do not contact me for anything.

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ALEXANDER M

They are helping him get back to his pre-surgery state by providing all his ADLs and aiding with mobility. He has his own helpers, but we needed additional care, so we hired them to provide that, and thanks to all their help, we have even been able to cut back on caregivers. They have been real good to work with, as I am the nurse coordinator responsible for my client and have used them my entire career. They are very thorough on scheduling and following through on everything, so I've had no issues with them.

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CINDY L

They are not always reliable. It is helpful when they come. They could screen the workers better. They should not come in with bags.

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KENNETH K

I think they have done pretty good, so far. I just know that they work best for us so far.

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WILLIAM S

I love that they are ongoing caregivers and that she is really nice. They could maybe have the caregivers give us a little more notice before their days off. They need to keep me informed when the caregivers are not coming.

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PAUL B_2

When they are there working and present, it's a really great feeling for my dad so that someone is there helping him put on his shoes and provide companionship. I am having a hard time getting ahold of anybody and getting things staffed.

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ARTHUR K

There wasn't too much quality. We expected more for what we were paying. The LPN that cared for my dad let him become dehydrated from diarrhea. He ended getting bed sores.

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Anonymous_6726

They could bring cookies. They have given me care that I have expected.

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KAY H_1

The caregiver was very attentive. I like the level of care that my mother received from them.

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AUDREY M

The caregiver we have is well-qualified. It has only been a few months, so I would like some time to see how everything goes. The services have been great for the client though.

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DIANE L_1

It frees me up to be able to do other things, like today I went to the gym! They are very professional and caring and straight forward.

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Anonymous_6731

They do what my mother lets them do. The company writes down what we need them to do, and they send that with them, but sometimes we have to tell them what to do. I have not had any services for a week, and they did not call me to let me know what was going on. They started off better.

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JOYCE Y

Renee, one of the caregivers, is providing good care. She has helped the client the most by spending time with the client. She has also done other things to help keep the household going. I like that they do as promised. The employees seem to be well-trained. They're willing to go out of the way to answer questions and get things done.

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DIANA H

They have provided the care needed. The aides are good.

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JUNE P

I do not have to worry about my mother as much. I like that I did not have to sign a contract up front. They are also very flexible to my mother's needs.

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AUDREY E

They do really well. They sent a good aide that helps me a lot. I like that they send good help. I have a really good aide.

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HARIBHAI P

They help by taking a load off in terms of getting my father ready in the mornings. The caregivers that have come so far have been on time and do what they are expected to do.

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ELIZABETH J

They come whenever I need them. I've never had any issues with the caregivers, they are very professional. They are very thorough.

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CHARLES M

They are here to totally take care of him and make sure they are ok when I am not here. It gives me the opportunity to leave and do errands. They have been consistent about making sure we have someone here. They caregivers have been qualified.

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BERNARD H

They should have sent people who were qualified to take care of my father's needs. They should hire better staff and have more training.

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Mr. J_5

They're a good agency. I like the people who work there. They are very nice and the rate is very fair.

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JEAN Q_1

I would like them to improve communication, answer the phone, and have reliable, knowledgeable people with some skills. I would like them to improve their dependability.

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JANET A

They have been really responsible and great, the best of the best. I like that they are really good at explaining everything, they are top in line.

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BETTIE U

They have helped the most in everything. The nurse knows what to do for the client and doesn't need to be told over and over. I like their professionalism.

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VIVIAN W_2

She helps me to take care of my mother. They have been responsive to calls and requests.

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MARION D

They had someone here when I need them. I liked their dependability and flexibility.

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LLOYD EUGENE B

They could have had people show up on a regular basis. They had a hard time having people come on a regular basis. There were times they would call saying they could not find someone or that someone called out.

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Anonymous_6471

They provided reliable service. I felt like I could trust that somebody would be there. It was easy to schedule and I liked the communication. I wasn't concerned that I would be left without service.

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RONALD T

The caregivers for the most part were pretty good. The people they hired would call out that same day pretty often. They weren't able to staff the weekend shifts.

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DARLENE G

The agency has helped the most by finding the right caregiver. I would like improved communication.

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WILLIAM H

The most important thing they did was to get me healthier. They all knew what they were doing and they did their job.

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CECILIA M

The agency is understanding. I like this agency because they are friendly.

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MARK-ROBERT W

The nurse's impact has been positive. They don't return calls or submit documents.

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Anonymous_6401

They were able to fill her needs quickly.

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OLLIE M

They have tried to meet our needs. I like that they talk to you about what you need and they try to provide.

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CONSTANCE R

I feel relieved because they are there to help my mother. The caregivers that they gave her are good because they do what they need to do for my mother.

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SILVIA V

The aides help me a lot. Sometimes they tell me aide is coming and they do not show up especially on Sunday.

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VALERIE B

The nurses come, do their job, make me happy, and they go home. I like the nurses and I see that they care about their patients. The nurse I have right now is very helpful towards me.

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DIANE M

It helped the client to have someone to talk to and not feel so isolated. I liked the communication with me about finding someone to fit as well as calling me, so I knew who as with my mom.

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THERESA R

They were very dependable. They did what they said they were going to do.

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Anonymous_6329

If they say they are going to do something, do it. I would like to see the staff improved in their quality.

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Anonymous_6266

If I did not have them, then I wouldn't be able to work. The caregivers should have more knowledgeable about how to provide therapeutic type care.

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Anonymous_6297

Well, the lady who came out was just very good and efficient.

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EVERETT J

The agency needs to provide better communication and update the policies and procedures. If they can explain to the caregiver what they need to do for the person.

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LOLA J

They need to have their caregivers SHOW UP with a mature person; not a kid. They would need to have someone here when they say they will be here. No caregiver showed up today and yesterday a caregiver came who didn't know what she was doing.

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Anonymous_6324

They do what we ask them to do. When I one weekend, I was meant to have them with my mother, but the girl called in late and we didn't have anyone that whole weekend.

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ROBERT L_1

We only need them to take him to his doctor's appointment. They should be easier to contact.

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ALAN P

She does what she's supposed to do. They have someone that comes out on time and scheduled.

Anonymous_6321

I would like to see more employees who have cars.

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YUVONNE H

Sometimes it's good, but most of the time it's mediocre. Lots of them don't know what to do or just play on their phones. They need more qualified people and people who want to actually do this job.

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JEAN L G

They knew what my symptoms were. They were very polite and professional.

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BRENDA T_1

Care Advantage could return calls more often as I had to leave messages to reach them. Care Advantage tries to work with your situation and tries to schedule accordingly.

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CARROLL H

Having someone there with me helped the most. The communication and care was good. I liked that they were up front with what to expect.

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SAVANNAH S

You have to ask the younger people to do things, they don't do them themselves. They need to have more help available for shifts.

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REBECCA W

The client fell a bunch and so she needed to transfer somewhere else as she was getting neglected at the facility. There was confusion with the scheduling on the weekends. All the caregivers were excellent with Care Advantage it was just that the client didn't have consistent care.

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INEZ W

It has been beneficial for her because she doesn't know how to take care of herself because she has Alzheimer's. So far they have been very attentive and I have been pleased with the aides that they have sent.

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DAVID A

The services help me a lot. My caregivers have helped me the most by being with me and helping me walk. That's the biggest thing. The agency needs to improve their billing.

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DAVID A_1

They allowed me time to take care of my other family members while they cared for my dad. They were both professional and sympathetic.

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LARRY P_1

The driver, Shaunice, was cordial and friendly. I was told the cost would be 70 dollars, but it was 26 dollars more. I would like for them to have been more upfront ahead of time. But they worked it out now.

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SARAH M

I can't do much and they have kept my house clean. They do things that I am unable to do. I like that they keep in touch with me and are easy to work with.

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HELEN P_1

Once we got a schedule, it relieved my mind about staying in my home and keeping it clean. They respond to me. They came for an interview, and I could compare them with what I had heard.

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STEVE H

The care that we got was impressive. We have already recommended it to others. We were extremely satisfied with the nurse that we got, she was wonderful.

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LAVERN C

They provided me excellent care. I like the courtesy and help I receive.

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MILTON F

It helped because they took care of him. I would say that some of the caregivers are outstanding.

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CONNIE L

They send in great caregivers who provide great care. They are easy to work with and the care has been good.

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PAT K

They have provided good quality caregivers for me. They provide real good care.

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CLIFFORD P

He's happy and comfortable with them. They're responsive and they're always looking for a win-win situation with the clients and staff.

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JAMES D

I can't leave my husband alone. It allows me to go on errands. I haven't had any problems. They send nice people.

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WILMA J

They have been very dependable when they need to provide the care I need. I like the person who is with her.

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VIRGINIA G_1

They sent good people to help my mom. They stay in touch with us.

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SANDRA P

The nurses were very good. I would tell a friend that they handled Covid really well.

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MARGUERITTE S

They could have provided quality services. They need to send trained and capable people.

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RICHARD S_1

They help with cooking and cleaning. They could have a little bit more flexibility in providing people to provide care.

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ERICKA P

They were just able to be there for her. I like that they are very competent and responsive.

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CARL M

It is really important for me to know when my caregivers are coming or have been re scheduled. I really would have liked to get more consistent caregivers. I would like them to improve the scheduling department.

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ELIZABETH D

They could stay off their phones. That would help. I would recommend them, but some of their caregivers were better than others.

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ANNE P

Having someone to care for my mother brings me a great peace of mind. They are very easy to work with. They are able to provide staffing for my mom, even at the last minute.

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Anonymous_4311

It was painful to start a new IV every day. It was good because I was getting more hydrated. The people were not experienced enough starting IV lines. I did like that they were pleasant and reliable.

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CHARLES N

The first young lady was not able to do much since she was too pregnant, so we did not ask her to do much, but the next young lady was cheerful and did everything that we asked her to do. The personnel was very personable and very, very helpful.

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DANIEL S_1

The service does give me flexibility and allows me to do other while knowing Dan is taken care of. We have had the caregiver help out. He is good to work with. The staff on the phone has everything lined up.

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JANICE C_1

They did everything that I needed to be done. I love that the people are on time, and they are professional and great people that came to help me.

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LILLIAN A_1

They feed her lunch, bathe her and spend time with her during the day. It worked for me because I have the same person coming every day. I like that it's the same person.

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Anonymous_4120

I wasn't even conscious for most of it because it was post surgery. I had a delivery coming and the caregiver did everything that needed to be done for it. They could have confirmed everything with me as the date I needed them got closer to give me peace of mind.

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WILLIE L

They are very dependable to me. I like their personalities.

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ALFONSO D

If they're not going to be there, they need to call a few days prior to let us know. Some new people need to be trained on how to transfer a person from a bed to the chair and vice versa.

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LUCINDA J

They seem to know the correct exercises to get me better. They arrived on time.

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MARY F

They cook for her. The person they have sent is doing what we needed.

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ROBERT S_1

He does like it very much because he's grumpy, but they give me peace of mind about his physical safety while I'm at work. I thought they were easy to contact and make arrangements. They were able to provide a caregiver in a fairly short amount of time.

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ETHEL M

Right now, we're working with Mom and slight dementia issues, so we're working on getting aides to come on a more regular basis. I like that they seem to be very pleasant and have Mom's best interests in mind.

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CATHERINE W

They drive me places. They help me with shopping and appointments. They help with housekeeping and cook for me too. I was matched with a very very high caliber employee who is perfect.

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JULIE B

It was good when they came. They did well and we liked the people. We never knew when they were going to be here. We had days when no one showed up and days where we were not expecting anyone and someone new showed up. We had a hard time communicating with the office and the people.

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ARTHUR WAYNE P

They sat with him and talked with him. We only had someone from care advantage for just one day. They were very informative. The people they sent was good.

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Anonymous_3795

They did everything they could and they were courteous, on time, they did everything that I requested. When they first called me to set it up, we didn't get it totally clear on what advantages I was going to have, so I think the initial call could be explained a little better.

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PATRICIA P

She will answer the phone, hang out with me, and be my best friend. I like the people that they send.

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JIM D

They need better trained people, people should show up when they are supposed to. Their scheduling and placement of people is unacceptable. Recently I was supposed to have someone here and they didn't show up. After a bit and I called and only then did they try to find someone.

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ZELMA B

They help me so much because they make my bed. I need some things done that I can't do. I like that they are very nice to me.

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BETTY P

The caregivers are very nice and help me with a lot of things. I like that they are very polite and help me with a lot of things.

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LINDA L_1

I have had 4 surgeries last year and went through chemo and radiation. They helped with a lot of things I was not able to do myself. They offer services I can use.

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JEANNE A

She didn't require much care because she slept a lot, but it was good having somebody here. One day, the person was very late.

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LINDA S_1

They do things I can't do for myself. They were a big help for me when I got out of rehab. I have no complaints about them. They were very friendly and thorough.

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ROSE H

I just needed someone here because I just had surgery I could not take care of her. I really liked the CNA that was here she was a sweet girl.

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KAY R

It made all the difference in knowing she was okay and not taxing the family very much. It was very helpful. They are very responsive and seem very good at responding in the short term. When my aunt fell they were able to get someone there in 24 hours.

Provider Response

VICTORIA T

They have helped me get set up with Meals on Wheels. It also helped to have someone to come in and change my bandages. They are always where they say they will be when they say they will be there.

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YONA E

They needed to listen more to what I had to say. They should have not changed the caregiver every day.

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FRANKLIN H

We had around the clock care for my dad so they made sure that he was comfortable. They made sure he had food and was bathed. We learned after the fact that they were not allowed to dispense medication and that made things difficult for us.

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RAYMOND G

We have OT and PT services and we have a shower attendant who comes three days a week to bathe him and help him get ready for the day. They are a good match for my husband in the way that they play around and talk with him.

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ALBERT K

They help the most with moving him from chair to wheelchair. They cold actually provide nurses. I have not been able to get nurses on Sunday mornings and I had to find my own nurses for some of the mornings. They just can't seem to find nurses and it is very hit or miss whether I have an aide coming in or not.

Provider Response

DUC N

They changed his position every two hours and gave him short baths. Some of them would do their homework or be on the phone with their friends, so I would say we had some ups and downs. We had some nice people, and some of them were average. Some that came didn't do anything, so we talked to the manager. They explained that they were short on people, and we understood that.

Provider Response

Anonymous_3140

They could have actually done their job. They need to hire better nurses.

Provider Response

LOUISE H

When I need them, they are there to help. They have been a great help when I need them. I like the people that they have been sending because they are very good. I have no complaints.

Provider Response

CAROL H

I just feel more comfortable. I don't have that much to do. Jackie has been very personable.

Provider Response

AMY S

I needed a lot of help, and they were able to provide me that help. They were reliable, and they did a wonderful job.

Provider Response

ANDREW C

They took the time to find out what he needed, and they did a plan that would work for him. We were able to get service when we needed it, and that was the most important thing. They are very flexible.

Provider Response

KARL P

I had a hard time getting him to the bathroom, but I took care of him for a long time, and they told me everything I needed to do on my own. The aide that came was always there and wanted to do everything that she could do.

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HAZEL M

I had to work every day, so I needed someone there on time. The service allowed me to go to work. They could improve their communication because the last day, I had a problem. She had apparently called out at 3 in the morning, but no one had called me until 45 minutes after she was supposed to be here.

Provider Response

PAUL S

When I had the regulars, they were able to take care of my needs, like activities of daily living. They helped with dressing, bathing, and fixing meals. Once I've got regular aides, everything works smoothly. They know my routine, and everything works smoothly. It's taken a while to fill that the gap since my regular caregivers left.

Provider Response

Anonymous_2877

I had just come out of a nursing home, and I was trying to get better. A couple of caregivers that I liked did very well, listened to me, and were very helpful. I'm not very keen on being sick, and I wasn't good at dealing with strangers. For a while, I was getting one caregiver that I was okay with, but then I had a couple of different people. I didn't like a lot of strangers around me.

Provider Response

RUSSELL B

In the beginning, there was a young caregiver that wasn't consistent, but now they've been very consistent. They always show up and the caregivers know what they are doing. They do everything that they say they will do, they have a good system, and the caregivers that come are really good.

Provider Response

MARION R_1

They seemed to help out, and we had several different people who were coming out. She received excellent care from them, and I had no problem with their staff. One lady in particular just bonded with both of us, and it was like she was part of the family. The care that my wife received while under the care of Care Advantage was excellent service and care. I would recommend them highly.

Provider Response

BOBBIE B

I don't get up until they get to me, and they fix me breakfast and bathe me. They are on time, and they do exactly what I ask them to do.

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