Old Dominion Home Care

My mom was having a very hard time sleeping, and she needed a lot of help, and it put my mind at ease that she was getting help. It was very easy to contract with them to get someone to start taking care of my mom on short notice.

He would prefer me to do everything, but it has helped my quality of life. They try hard to keep him stimulated and occupied. They're very personal, responsive to my questions and concerns, and they tried to be flexible during the pandemic.

She aides us immensely. It gives me time to accomplish other tasks. I am in a conundrum with them now about billing. I have had to go back and forth many times with them to try to solve things.

They send quality people to help her. They are on time.

Having them there allows me to have a little bit of flexibility and a break for myself. They are very responsive when I reach out to them.

She helps me in and out of the shower and scrubs my back. They could hire more people that speak English.

They have helped her with social interaction. The caregiver understands the dementia. I like that they have really good personal care aides.

We have a girl that comes 3 times a week and she is probably outstanding. They seem to have their act together very well and they are always checking in with us to see how things are going.

They have helped the most in keeping me from falling. I like the service that they provide such as the billing and the management information. They give good care and have good documentation.

They're very caring and giving towards my mother. The caregivers could be more timely. We've had issues with some of them being late.

Amy the caregiver became like a sister to my wife. It has taken a load off in my life, I could go out and play golf and not have to work. There is nothing I don't like. The owner has been very receptive and very kind.

I think having someone to drive her to places has been very good. They have been very easy for me to work with. My mother in law is happy with her caregiver.

They help her out with her daily activities safely. They are very accessible and responsive.

They should be able to drive. We have only had two caregivers. Neither have been able to drive. Since they don't drive, she stays home. She can't go to her church things. My mom is very social. She has dementia. I have recommended them before to someone. Their availability of live-in caregivers is not great.

My mom is 83 and can't transfer my dad, so the caregivers do the transfers. There are some good overnight caregivers who let my mom sleep through the night. We have had some overnight weekend caregivers who did not anticipate that they would have to stay awake all night and actually work while they were there. That has been the one gap in our coverage.

They needed to send me more reliable people. I was very unhappy with the caregivers. We're far away so I didn't get good people. I was not overall happy with them.

We have an aide that is great and keeps her company and they go out and do nature walks. On original incoming clients they should have a better understanding of what the needs are.

They are easy to work with.

They do everything for my aunt that I don't have to do. They are all easy to work with and if I have any questions they take care of it right away.

My mom suffers from dementia and with their help, she can stay home and not be moved into an assisted living. So far, I have not had any reason to complain. Their aides have been punctual and they seem to know what they are doing. This is my first time with a home care agency and the communication has been good.

They help with his bathing and care during the day. All my interactions have been very successful. There is always someone there to talk to when I have a problem. They follow up and ask how things are going.

They help care for my mother. They help with her daily needs. I like the personal service. They're family owned and I like that.

She spent four hours with my sister every time she came over. I liked that the caregiver seemed to have a very high interest in helping my sister.

It's easy to know that somebody is taking care of the client while I'm away. The caregivers we've had have been excellent. The communication is very good.

They provided a steady, reliable caregiver. They are easy to work with.

The caregiving was for my father who doesn't live with me. It helped us but it didn't change my responsibilities. There's nothing they can do about that. I liked that they were responsive.

The aides we've had for Gloria have been self starters. They get Gloria to participate in community activities. We've had very good experiences with the aides we've had.

It has allowed Shelia to stay in her home so it is a huge help. I appreciate their knowledge of parkinson's disease.

I have them so that I can get out at night and he can have someone here. They seem to be very organized and the caregiver I have had has been very good.

I feel free to leave and do my own thing. She is very helpful because she feeds him and takes him walks. She is not intrusive. I like they are very caring and very helpful. They are just wonderful.

They have taken good care of my wife. They are reliable.

The professionalism has made my life easier. I am impressed with the provider.

My loved one just hasn't been really receptive to the care. There isn't anything they really could do to make life easier. I like that they are easy to communicate with.

It has been helpful that they are flexible and everyone tries their best to accommodate our needs. I like that they have flexibility when it comes to providing caregivers at alternate times.

It saves me a lot of time. She drives us to medical office appointments. It has been a big help for me. I would have to spend an extra 2-3 hours to get him ready. It gives me a lot of extra time to get my things ready. We set up a time for someone to come. His caregiver is helpful and asks if she can do anything for me.

They do the things that I cannot do for my husband like give him a shower. They give me a break to do the things to do for me. They are responsive, and have high quality caregivers.

The most helpful part of the care is the way she helps me get in the bath. She helps me wash my hairs and get dressed in the morning. Helps me around the house and she makes breakfast and dinner. I have no complaints about any of the caregivers. My caregiver does a wonderful job.

They keep her safe. They have been very responsive so far.

It is a great benefit on his life and my life! There's someone here with him that he likes. She is friendly and capable. I love my caregiver. The other ladies are all wonderful and seem to care.

He remains safe from failing but the primary objectives of gaining independence were not met. The care management plan needs to be communicated to caregivers and reinforced and monitored.

The one she has now it excellent. She's a perfect fit and a great companion. They get along very well. She's just wonderful. They're growing through some growing pains. They have a disconnect with scheduling. They've sent aides that they were a great fit, and they weren't.

She couldn't be at home without them. They have a high quality of aides, management oversight, ownership, and good communication.

They were helpful when needed, even though I didn't need them for all twenty-four hours. I like the quality of the caregivers that came to help me the night I came home from the hospital. There was someone here waiting for me, which I was impressed with.

They just make it easier in every way. They are willing to pitch in and help with extra care. They are generally responsive, and the caregivers are good.

I would like their caregivers to not wear earbuds so they can hear him when he needs help. They are flexible to meet our needs quickly. My dad was hospitalized, and we didn't think we would get discharged at the time he did, but they got us covered right away.

I think that the caregiver is very proactive. They look for ways to improve the overall quality of life for Peggy. I like how I have direct access to the director of nursing so if there are any issues, I can call or text her and she takes care of it right away.

The services make it possible for me to handle two people at different times who have different needs. It was taking me out of the home before I got the services. The agency has been very prompt in showing up on time, and stay for the duration they're supposed to.

Their presence here with my loved one allows me to get out during the week. I like the two aides that come during the week.

She is on time and willing to stay later if I need her. I can get out and do stuff with their help. I like that, after several caregivers, we were able to get the perfect one.

They provide meals and companionship. They provide personal care. The services are great. I have no complaints. They are very responsive to concerns and problems when they arise.

They help the most with their care. I like my caregiver.

I trust the caregivers' organization, so I'm free and able to have respite. This is crucial for my job. They're compassionate, I love their nurse because she has done a great job with coming by every three months, and most of the caregivers have been excellent.

The people we have gotten to know have been people that really care about him and try to understand all the different things. They educate themselves. They really seem to give individual care. My husband just had his 85th birthday. They hand delivered a balloon set. It's nice to see something uplifting.

They really try to work with you. Almost every caregiver they have sent has been excellent, and I feel safe leaving my husband with them. I like the fact that they really try hard to work with their clients, and I like almost all the caregivers they have sent.

The nurses have communicated with me regularly, and they had ideas when there were problems. They are solution-oriented. I would say that you need to make sure you are a clear communicator. You need to communicate with the caregiver regularly.

I need them to make sure she is clean, is dressed, and that she takes her medicine. The continuity helps with her memory. They are very skilled, professional, and kind.

They have made sure that she is talking her medications. She was not always compliant in the past, and they have been enforcing that. They ladies that they have sent out have all been personable, helpful, hardworking, and patient.

I don't have to do a lot of the things I used to do, like grocery shopping and checking in many times a day. I can do my job now. I like that they are very responsive to my requests. They've worked with us to have the best caregivers assigned.

It is difficult having strangers in your house, so having people who are friendly and outgoing makes it easier. Some of the people who took care of me had accents that were difficult to understand. They need people who are clear and easier to understand.

The caregiver needed to be patient, communicate with her, and listen to her more. The woman who did the assessments is wonderful. I like how easy they are to work with.

I like having someone there for my mother so I can go back to work. I like their responsiveness and the people that come and care for my mother.

I am not there every day, so it would be nice if they would let other CNAs know what needs to be done with a daily checklist or something. It's a small business, and they are accommodating and willing to help me.

It's improved my daily life. It's important to me that we get the help. They are on sight when I can't or don't want to be. It's good. I would recommend, but they aren't excellent. I'm not sure if it's on an administrative perspective. They have been responsive. The people that are on the later shift have seemed like they are tired and that it might be the second job. They need to keep their eyes open and on my father.

They have helped us the most because 2 employees have really done a good job for us. My wife likes them and they were very professional. I like the way the people respond to you. They are cooperative and help you out.

They're as helpful as I want them to be. Their problem is the billing. They send double bills and stuff, and it needs to be straightened out. I've had positive experiences.

They just gave me peace of mind and they were very dependable. The caregivers were very efficient and helpful.

When there was someone who was not doing what they were supposed to do, that situation was remedied immediately. They were good with feedback, they addressed concerns I had, and they had a couple of really good caregivers. One caregiver wasn't very good, and they got that taken care of right away.

It has been difficult for my mother-in-law to accept a change. It's not really a reflection of the service they provide. It's just a process for her to accept and utilize the care and services. They have been very personable and caring. It's a very unique business, and I think that they do it well.

She helped by just being here. The person they sent was very nice.

They're very customer-service oriented, so they provide personal service. They take the time to address things that need to be addressed, so it's great. I think that they are personal when you have challenges or different things that need to be addressed, and I've been lucky enough to have the same caregiver.

They are able to care for my wife. It takes the burden off of me, especially overnight. It allows me to sleep. The people have been really good with my wife.

They help to coordinate and navigate with a spouse, and the caregiver is able to work within the home. I like that they are consistent with their aides, communication, and partnership.

It varies from aide to aide. Some are good, while some of them laugh at her, stay on their phone, and are not helpful. They need to be attentive to her and help her more. Some of them are not as focused on my wife. They are focused on their phone and other things.

It gave me peace of mind knowing someone was there and they had quality of care. From the company perspective, everyone I dealt with was absolutely excellent. They were especially good with the nurses. It depended on who the caregivers were individually on how they did.

They need help and I'm not there. They are very responsive, especially in the nursing care. They are willing to work with my elderly parent.

We would like to know when someone is coming and who it is. Once again, they need to improve scheduling. They could improve their scheduling.

They come in so we can get some rest at night. It has been a lifesaver for us. At first we didn't know what to expect, but it has been nothing but positive for us. We have been able to sleep at night and relax knowing that they will be there to help. I like the agency because of the stability that they offer. They have done a marvelous job at giving us caregivers that have stayed with us for a long time, and are reliable and dependable.

She has improved which is unusual at 98. They are there 7 days a week. This change with the continuity of the caregiver with keeping her on task has made the difference. They are all involved. I have the most fantastic caregiver. From the caregiver to the office they are all helpful.