Old Dominion Home Care

I can actually leave the house now. We like the person that have. They are professional and they are willing to change things if we want.

It would be nice to have more consistent caregivers. I think they are really dependable. They generally send out caregivers that are pretty good. I like that the nurses come out and do assessments frequently.

I think that the caregiver is very proactive. They look for ways to improve the overall quality of life for Peggy. I like how I have direct access to the director of nursing so if there are any issues, I can call or text her and she takes care of it right away.

There is a lot of time that is spent sitting when we don't constantly need the aide. I think that having the CNA act more than they do now would be helpful. This is the first time we have used a home care group, so we don't know what to compare them to.

The services make it possible for me to handle two people at different times who have different needs. It was taking me out of the home before I got the services. The agency has been very prompt in showing up on time, and stay for the duration they're supposed to.

Their presence here with my loved one allows me to get out during the week. I like the two aides that come during the week.

She is on time and willing to stay later if I need her. I can get out and do stuff with their help. I like that, after several caregivers, we were able to get the perfect one.

They provide meals and companionship. They provide personal care. The services are great. I have no complaints. They are very responsive to concerns and problems when they arise.

They help the most with their care. I like my caregiver.

The communication is amazing, and I love that they are able to train great aides. I love that they are able to provide continuity of care, and they have excellent communication.

You can always reach someone there. I like the personal touch.

I trust the caregivers' organization, so I'm free and able to have respite. This is crucial for my job. They're compassionate, I love their nurse because she has done a great job with coming by every three months, and most of the caregivers have been excellent.

The people we have gotten to know have been people that really care about him and try to understand all the different things. They educate themselves. They really seem to give individual care. My husband just had his 85th birthday. They hand delivered a balloon set. It's nice to see something uplifting.

They help the most with having someone there while eating dinner and getting ready for bed at night. I like that I am able to talk to a person in the office.

They take care of her. They are professional, on time, and reliable.

They really try to work with you. Almost every caregiver they have sent has been excellent, and I feel safe leaving my husband with them. I like the fact that they really try hard to work with their clients, and I like almost all the caregivers they have sent.

They do the things that would be inconvenient or me. He had surgery and didn't walk for a year. Once he started again, I couldn't handle it on my own. They are always available to answer questions when I need them. Every 6-8 weeks, they send a nurse to the house. Both of the nurses have been fabulous. The first one they sent was Diane Richardson, and the second one was Lynn Crafford.

The nurses have communicated with me regularly, and they had ideas when there were problems. They are solution-oriented. I would say that you need to make sure you are a clear communicator. You need to communicate with the caregiver regularly.

I don't have to do the work now. I like the caregivers' services and the management.

I need them to make sure she is clean, is dressed, and that she takes her medicine. The continuity helps with her memory. They are very skilled, professional, and kind.

They have made sure that she is talking her medications. She was not always compliant in the past, and they have been enforcing that. They ladies that they have sent out have all been personable, helpful, hardworking, and patient.

I don't have to do a lot of the things I used to do, like grocery shopping and checking in many times a day. I can do my job now. I like that they are very responsive to my requests. They've worked with us to have the best caregivers assigned.

It is difficult having strangers in your house, so having people who are friendly and outgoing makes it easier. Some of the people who took care of me had accents that were difficult to understand. They need people who are clear and easier to understand.

The caregiver needed to be patient, communicate with her, and listen to her more. The woman who did the assessments is wonderful. I like how easy they are to work with.

I like having someone there for my mother so I can go back to work. I like their responsiveness and the people that come and care for my mother.

I am not there every day, so it would be nice if they would let other CNAs know what needs to be done with a daily checklist or something. It's a small business, and they are accommodating and willing to help me.

It's improved my daily life. It's important to me that we get the help. They are on sight when I can't or don't want to be. It's good. I would recommend, but they aren't excellent. I'm not sure if it's on an administrative perspective. They have been responsive. The people that are on the later shift have seemed like they are tired and that it might be the second job. They need to keep their eyes open and on my father.

They have helped us the most because 2 employees have really done a good job for us. My wife likes them and they were very professional. I like the way the people respond to you. They are cooperative and help you out.

They're as helpful as I want them to be. Their problem is the billing. They send double bills and stuff, and it needs to be straightened out. I've had positive experiences.

They just gave me peace of mind and they were very dependable. The caregivers were very efficient and helpful.

When there was someone who was not doing what they were supposed to do, that situation was remedied immediately. They were good with feedback, they addressed concerns I had, and they had a couple of really good caregivers. One caregiver wasn't very good, and they got that taken care of right away.

It has been difficult for my mother-in-law to accept a change. It's not really a reflection of the service they provide. It's just a process for her to accept and utilize the care and services. They have been very personable and caring. It's a very unique business, and I think that they do it well.

She helped by just being here. The person they sent was very nice.

They're very customer-service oriented, so they provide personal service. They take the time to address things that need to be addressed, so it's great. I think that they are personal when you have challenges or different things that need to be addressed, and I've been lucky enough to have the same caregiver.

They are able to care for my wife. It takes the burden off of me, especially overnight. It allows me to sleep. The people have been really good with my wife.

They help to coordinate and navigate with a spouse, and the caregiver is able to work within the home. I like that they are consistent with their aides, communication, and partnership.

It varies from aide to aide. Some are good, while some of them laugh at her, stay on their phone, and are not helpful. They need to be attentive to her and help her more. Some of them are not as focused on my wife. They are focused on their phone and other things.

It gave me peace of mind knowing someone was there and they had quality of care. From the company perspective, everyone I dealt with was absolutely excellent. They were especially good with the nurses. It depended on who the caregivers were individually on how they did.

They need help and I'm not there. They are very responsive, especially in the nursing care. They are willing to work with my elderly parent.

They help the most by being attentive to her. I like the quality of the caregivers.

We would like to know when someone is coming and who it is. Once again, they need to improve scheduling. They could improve their scheduling.

They come in so we can get some rest at night. It has been a lifesaver for us. At first we didn't know what to expect, but it has been nothing but positive for us. We have been able to sleep at night and relax knowing that they will be there to help. I like the agency because of the stability that they offer. They have done a marvelous job at giving us caregivers that have stayed with us for a long time, and are reliable and dependable.

She has improved which is unusual at 98. They are there 7 days a week. This change with the continuity of the caregiver with keeping her on task has made the difference. They are all involved. I have the most fantastic caregiver. From the caregiver to the office they are all helpful.