Offers Home Health Agencies, Hospice, and Geriatric Care Managers

7 Reviews
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CareSource (800) 973-1841

Reviews of CareSource

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Hospice Reviews for CareSource

December 10, 2012

By davew833

I am a current client of this provider

The mission statement offered to prospective patients and their families by this facility is "whatever you need or want to make your dying loved one comfortable." An experience of 5+ weeks with a loved one as a patient here shows this is not true. Management often places the needs and feelings of their minimum-pay health aides ahead of those of PAYING patients. They have repeatedly refused to let a fearful, anxious dying woman's family member stay overnight with her to comfort and observe her, even after an appeal to the nurse- manager by the facility chaplain who could see the patient needed family overnight support. Other staff members observed the patient's distress at being alone at night too. (The patient's daughter was promised upon admission that a family member would be allowed to stay overnight with the patient.) Management appears to allow stubbornness and personality conflicts to interfere with giving the needed and desired standard of care to dying patients, which should be the main focus. "No outside food or drink" policy for visitors for makes it difficult for families who can't afford the $5-10 cost of meals in the facility cafeteria to enjoy eating with family members who are patients whose meals are paid for. Supposedly it is for the benefit of patients with food allergies, but I've observed staff members bring food from home with very strong smells (cauliflower with garlic dressing!) and eating it at their stations, filling the common area with the smell. The policy appears to be profit- driven rather than for the welfare of patients. This facility is the only in-patient hospice in the area and thus has a monopoly on this service. Any requests for a change in procedure to accommodate the welfare of the dying patient is met with the attitude of "Well, you can move your loved one to another facility..." but there ARE no other facilites that do what we do, so put up or leave. Don't be fooled by the glowing reviews and newspaper articles displayed on the walls. Look carefully at the dates and notice that many of them are 7-10 years old.
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Geriatric Care Manager Reviews for CareSource

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  • Medicare Provider Number: 461517
  • Ownership Type: Other
  • Date Certified: 02/23/1998


  • Licenses: MN, RN
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