Home Instead - New Braunfels, TX

Offers Home Care

43 Reviews
Call (866) 936-1978
Home Instead - New Braunfels, TX (866) 936-1978

Reviews of Home Instead - New Braunfels, TX

43 Reviews Write a review

Home Care Reviews for Home Instead - New Braunfels, TX

November 20, 2020

By Barbara.

I am a current client of this provider

We've been very pleased with the service. We're using Home Instead for more like companionship. We're not using any of the other, like housekeeping, cooking, because we don't need it. This is so that mostly if I have to leave and he's by himself that there's someone here in case he needs assistance. So in that regard, there's no problem whatsoever. It's been over a year now. We thoroughly enjoy, especially the lady that helps us right now. We have not had a bad experience with them.

October 09, 2020

By SoFlo1

I am a past client of this provider

We contacted Home Instead a little too late... thinking we wanted to wait until we absolutely needed care - that was our regret. We should have used their services sooner as they were a blessing to our entire family.

October 07, 2020



I am the daughter-in-law of a wonderful woman who has stage 6'ish Alzheimer's. We wanted to have her and my father-in-law move into assisted living near us, but then Covid hit. We needed help for my father-in-law fast since he was becoming exhausted caring for her by himself. I did some research and found Home Instead. OMG!!! They have helped her on so many levels - nutritionally, hygienically, socially, and emotionally. BUT they have provided him with the care she needs so that he can have a day off here and there, saving both of them. We are SO very glad that we found them! The caregivers are wonderful and have treated my mother-in-law with nothing less that complete dignity, respect, and love. It is a vocation to be sure, and we are so thankful for them all.

October 06, 2020

By midson

I am a current client of this provider

We contacted Home Instead to see about providing companionship and transportation to help our increasingly isolated mother, who can no longer drive and is drifting from mild to moderate Alzheimer's. We were immediately impressed with the caring professionalism demonstrated by Home Instead. An employee comes 3 days a week for 4 hours a day and takes our mom to walk in the park, to the grocery store, to get a shake at Sonic, and stuff like that. The employee, Carolyn, is extremely kind, attentive, and caring. We couldn't be happier. Our mother's quality of life has improved significantly since Carolyn has been coming, and we are very appreciative of this service. We weren't sure what to expect when we began, but we can safely say that we are thoroughly impressed with Home Instead and we recommend them highly.

October 04, 2020

By EBriggs

I am a current client of this provider

The home helper selected for our family is a very sweet woman. She provides compassionate care (most important to us) and is open to various small housekeeping tasks (least important to us). My only criticism of the company policy is that we cannot directly communicate with her, only either through the company or through the messages in our home log. I would definitely recommend this group to a friend!

October 01, 2020


I am a current client of this provider

HomeInstead Senior Care in New Braunfels has provided caregivers for my husband for over a year. They are pleasant and attentive. The scheduling and administrative staff are courteous and helpful. I would recommend this agency for care of a loved one.

September 15, 2020

By jmira

I am a past client of this provider

My wife needed 24 hour care for a while. Home Instead provided high quality caregivers day and night.I felt my wife was secured and well cared with the high quality caregivers. We will use them again if necessary.

August 29, 2020

By Sheila Ela

I am a current client of this provider

They were extremely helpful and reliable and enabled me to recover from two surgeries safely and speedily.

March 11, 2020

By David_G

I am a current client of this provider

Very pleased with the level of care provided by Home Instead New Braunfels. Caregivers have been conscientious, attentive, and have made a point to have Home Instead call me if anything is out of normal. Staff in the local office is also very engaged and helpful. Thank you!

September 15, 2019

By danadb

I am a current client of this provider

We engaged Home Instead to provide 24 hour care for my father and could not be more satisfied. Each and every one of their staff has been kind, compassionate, caring, and professional. I highly recommend Home Instead to anyone who may need caregivers for themselves or their loved ones.

May 30, 2019

By ejgodiva60

I am a current client of this provider

I am very happy with the services being provided and the level of care given for my mother-in-law. They are providing toileting assistance, meal assistance, light cleaning, reading, conversation, and company. They keep notes throughout the day to assist me in knowing what has occurred during the day. I have not had a problem with coverage during the times I need a caregiver there, and they have been very friendly, on time, and responsive to her needs. I have no complaints at the present time..

May 29, 2019

By tgreen.nb


All workers are very compassionate and caring. You are always available when needed and we appreciate that. I always know my mother is in good hands. Thank you!

May 28, 2019

By Lgeary

I am a current client of this provider

I couldn't be more happy with the caregiver furnished through Home Instead. it gives me peace of mind knowing my Mom is well cared for by the caregiver. My Mom considers her a close friend and looks forward to her visits. I know she is in very capable hands.

May 23, 2019

By Cwoods


The service that is provided is in home care for my elderly parents who are able to live independently because of a Home Instead Companion that helps them 2 days a week. Runs errands, cleans their home, does laundry, occasionally cooks, helps with Dr. appts. and so much more. They have become a good friend and helper!

January 09, 2019

By Mary Lou

I am a current client of this provider

Very efficient home care.

January 07, 2019

By W. Stouffer

I am a current client of this provider

Good caring folks.

November 01, 2018

By Terry

I am a past client of this provider

Never had a problem. Not involved anymore. Pat died February 2018.

October 23, 2018

By Valerie

I am a current client of this provider

Excellent, caring people.

October 23, 2018

By John

I am a current client of this provider

My wife and I recommend Home Instead without reservation. We recommend them to all of our friends. Home Instead staff responds in a timely manner to all of our requests for assistance. They are diligent in their efforts to select the most caring, honest and qualified care provider applicants.

October 01, 2018

By jerikrauss

I am a past client of this provider

Home Instead, New Braunfels, provided 24 hour care for my mom for 3 months in her home, as she had cancer and dementia. The Home Instead managers listened to my concerns and was able to meet my mom's physical, social and emotional needs during this time. Even with challenges on the weekends, as staff changed, Home Instead was able to provide consistent staff who came every weekend. I was able to contact them and receive prompt replies with any questions I had. I appreciate their staff and their integrity, as my mom would not have been able to stay in the home she loved without their care. I would recommend Home Instead, New Braunfels to anyone who desires consistent care for their loved one.

September 26, 2018

By Carol V

I am a current client of this provider

We have loved the caregivers and working with the office staff. Very pleased with the care received snd hiw easy they are to work with. I use them to cone in and shower and shave my husband and do light housekeeping if there time. Love them!

September 15, 2018

By daughterofGin

I am a current client of this provider

Company is very responsive and caring. It gives me peace of mind that my Mom has companion care in an assisted living facility as she enters the last stage of Alzheimer’s. The extra set of eyes and help allows me to take a deep breath.

July 16, 2018

By nelda c

I am a current client of this provider

Our caregiver, Scott, has been so very helpful and thoughtful. We could not have expected more! He has been such a wonderful addition to our family! He always goes above and beyond.

October 23, 2017

By Doris Lewis

I am a current client of this provider

You have been a lifesaver for me. I know Don is in good hands while I do some errands that would be hard to take him with me.

October 23, 2017

By Kim2017

I am a current client of this provider

I like that Home Instead really listens to the needs of the individual they are caring for in their home. The company really cares about their client and wants to help as much as possible, Home Instead is a very professional in-home care company.

July 17, 2017

By Heather D.

I am a current client of this provider

Thank you so much. The peace of mind you all provide is invaluable and irreplaceable. You bring joy and able to help to so many tasks and challenges.

July 17, 2017

By Nell D.

I am a current client of this provider

Marianne is very good and gets a lot done. She is definitely the best! Thanks for sending her.

May 18, 2017

By jim077641

I am a past client of this provider

Home Instead provided wonderful care for our Mom. They were kind and conscientious and made certain that Mom was comfortable at all times. They were sweet to all of us and we're so thankful for their professional and compassionate care. They were always punctual and always seemed to do something extra to hep her.

May 07, 2017

By Naomi C

I am a current client of this provider

Our caregiver is great. Compassionate, reliable, and friendly. I highly recommend.

April 25, 2017

By Marilyn Manford

I am a friend or relative of a current/past resident

Very professional and compassionate caregivers. Office staff was extremely responsive to every inquiry. Strongly recommend!

April 10, 2017

By Lindanb

I am a past client of this provider

Competent and compassionate care.

January 23, 2017

By the youngest of 7


My mother has been very happy with her help from Home Instead. Novie was a perfect match, and the schedule Home Instead set up for her worked perfect.

February 15, 2016

By Pam119154850

I am a current client of this provider

Home Instead was the one my parents picked, and they’re very comfortable. Right now, they’re not doing a whole lot. They’re only doing the cleaning, but my parents like the idea that they can add more things if they need it. I haven’t heard anything negative said about them. My daughter and I were doing the cleaning for them for quite a few years before they decided that they didn’t want us having to come out there all of the time. Plus, there’s too much cleaning because it’s three floors. I did a search for home help companies, and they’re charging the same thing that we charged, so it’s working out for them really well. I would recommend them, and I’ve heard good things about them from other people, too.

March 09, 2015

By famhelp


I had the time to help a friend find someone to help his Mother. She did not qualified for assisted living as she had mobility issues, but didn't want to leave her home. Home Instead Senior Care of New Braunfels was the answer he was looking for. They provide the transportation she needs to places she wants to go and help around the house. Her main need there is with meal preparation so she doesn't have to stand to cook. Home Instead provids the care and support needed to keep her life at home to a norm, yet allow her the flexibility to still participate in things she enjoys. Thank you Home Instead! You've been a lifesaver for all of us.

June 28, 2012

By Caring152

I am a past client of this provider

My mom would like to thank Home Instead Senior Care of New Braunfels for the tender loving care they showed to her especially her caregiver. We could never have found her a better attendant from home! They gives so much of themselves and more to make my mom feel special and loved. No doubt we found a great in-home care provider.
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About Home Instead - New Braunfels, TX

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - New Braunfels, TX

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - New Braunfels, TX

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