Home Instead - New Braunfels, TX

Offers Home Care

49 Reviews
Call (800) 973-1841
Home Instead - New Braunfels, TX (800) 973-1841

Reviews of Home Instead - New Braunfels, TX

49 Reviews Write a review

Home Care Reviews for Home Instead - New Braunfels, TX

March 04, 2022

By AnnT09SA

I am a current client of this provider

At the end of March, Home Instead will have cared for my 89-year-old father for one year. I greatly appreciate the excellent level of care the Home Instead team provides; the skill and kindness the caregivers show, and the flexibility and readiness of the staff in scheduling. The caregivers provide not just daily needed assistance with medication and blood pressure reminders, dressing, feeding and bathing, but also the interaction, conversation, and activities that my Dad is hungry for. This includes driving him to his physical therapy appointments and short errands. Dad and I are happy with his growing abilities due to the excellent care he has received! Likewise, my independence has grown knowing that Dad is well cared for. You will be confident in knowing your loved one is receiving the best care when you can't be there.

March 01, 2022

By hlensley

I am a current client of this provider

Home Instead has been a lifesaver for our family the last two months. The caregivers are professional, friendly, and go above and beyond to be helpful. Their kindness is like none we have ever encountered with other service providers. The office staff is always available to answer questions and scheduling is easy. The online family tool lets us see our schedule and review caregiver notes. The cost is extremely reasonable for the excellent service provided.

October 12, 2021

By Sally Brantley

I am a current client of this provider

Very accommodating. Caregivers are great with my loved one. I love that they Work with you on scheduling and other concerns. Carla is great.

October 07, 2021

By Jumping

I am a current client of this provider

Home Instead New Braunfels has been outstanding to work with, always rapidly adjusting to meet our needs. The caregivers are kind and professional, treating my parents like family members. And very careful to address COVID precautions above and beyond. We are so blessed to have found this organization!

October 07, 2021


I am a past client of this provider

We had the opportunity to work with Home Instead in my grandmothers' final days. The owners answered all our questions and made the signup process seamless. Having Alzheimers and being bedridden, she was extremely fragile. The caregiver Home Instead sent was a godsend. She was knowledgeable and skilled at meeting my grandmothers' daily care needs. She showed kindness and patience to both my grandparents who've been together for the past 70 years. Having her in our home was a blessing. Thank you Home Instead for providing quality care so that my grandparents could remain together in their home.

October 07, 2021

By Glen Daniel

I am a past client of this provider

What a blessing! Thank you for helping us care for my mom in her final days!

July 21, 2021

By Vol Fan


This agency provides excellent in-home care for your loved one! My mother had a serious fall and is now in a wheelchair. Home Instead has provided the necessary caretakers to help her stay in her home. They have been incredibly flexible with schedule changes and needs and truly want to help the client in any way possible. Their staff is professional, caring and responsive to their client's needs. The caretakers' help my mother with meals, transportation and physical therapy appointments. This has certain challenges when the client is in a wheelchair. I would recommend them to anyone!

November 20, 2020

By Barbara.

I am a current client of this provider

We've been very pleased with the service. We're using Home Instead for more like companionship. We're not using any of the other, like housekeeping, cooking, because we don't need it. This is so that mostly if I have to leave and he's by himself that there's someone here in case he needs assistance. So in that regard, there's no problem whatsoever. It's been over a year now. We thoroughly enjoy, especially the lady that helps us right now. We have not had a bad experience with them.

October 09, 2020

By SoFlo1

I am a past client of this provider

We contacted Home Instead a little too late... thinking we wanted to wait until we absolutely needed care - that was our regret. We should have used their services sooner as they were a blessing to our entire family.

October 07, 2020



I am the daughter-in-law of a wonderful woman who has stage 6'ish Alzheimer's. We wanted to have her and my father-in-law move into assisted living near us, but then Covid hit. We needed help for my father-in-law fast since he was becoming exhausted caring for her by himself. I did some research and found Home Instead. OMG!!! They have helped her on so many levels - nutritionally, hygienically, socially, and emotionally. BUT they have provided him with the care she needs so that he can have a day off here and there, saving both of them. We are SO very glad that we found them! The caregivers are wonderful and have treated my mother-in-law with nothing less that complete dignity, respect, and love. It is a vocation to be sure, and we are so thankful for them all.

October 06, 2020

By midson

I am a current client of this provider

We contacted Home Instead to see about providing companionship and transportation to help our increasingly isolated mother, who can no longer drive and is drifting from mild to moderate Alzheimer's. We were immediately impressed with the caring professionalism demonstrated by Home Instead. An employee comes 3 days a week for 4 hours a day and takes our mom to walk in the park, to the grocery store, to get a shake at Sonic, and stuff like that. The employee, Carolyn, is extremely kind, attentive, and caring. We couldn't be happier. Our mother's quality of life has improved significantly since Carolyn has been coming, and we are very appreciative of this service. We weren't sure what to expect when we began, but we can safely say that we are thoroughly impressed with Home Instead and we recommend them highly.

October 04, 2020

By EBriggs

I am a current client of this provider

The home helper selected for our family is a very sweet woman. She provides compassionate care (most important to us) and is open to various small housekeeping tasks (least important to us). My only criticism of the company policy is that we cannot directly communicate with her, only either through the company or through the messages in our home log. I would definitely recommend this group to a friend!

October 01, 2020


I am a current client of this provider

HomeInstead Senior Care in New Braunfels has provided caregivers for my husband for over a year. They are pleasant and attentive. The scheduling and administrative staff are courteous and helpful. I would recommend this agency for care of a loved one.

September 15, 2020

By jmira

I am a past client of this provider

My wife needed 24 hour care for a while. Home Instead provided high quality caregivers day and night.I felt my wife was secured and well cared with the high quality caregivers. We will use them again if necessary.

August 29, 2020

By Sheila Ela

I am a current client of this provider

They were extremely helpful and reliable and enabled me to recover from two surgeries safely and speedily.

March 11, 2020

By David_G

I am a current client of this provider

Very pleased with the level of care provided by Home Instead New Braunfels. Caregivers have been conscientious, attentive, and have made a point to have Home Instead call me if anything is out of normal. Staff in the local office is also very engaged and helpful. Thank you!

September 15, 2019

By danadb

I am a current client of this provider

We engaged Home Instead to provide 24 hour care for my father and could not be more satisfied. Each and every one of their staff has been kind, compassionate, caring, and professional. I highly recommend Home Instead to anyone who may need caregivers for themselves or their loved ones.

May 30, 2019

By ejgodiva60

I am a current client of this provider

I am very happy with the services being provided and the level of care given for my mother-in-law. They are providing toileting assistance, meal assistance, light cleaning, reading, conversation, and company. They keep notes throughout the day to assist me in knowing what has occurred during the day. I have not had a problem with coverage during the times I need a caregiver there, and they have been very friendly, on time, and responsive to her needs. I have no complaints at the present time..

May 29, 2019

By tgreen.nb


All workers are very compassionate and caring. You are always available when needed and we appreciate that. I always know my mother is in good hands. Thank you!

May 28, 2019

By Lgeary

I am a current client of this provider

I couldn't be more happy with the caregiver furnished through Home Instead. it gives me peace of mind knowing my Mom is well cared for by the caregiver. My Mom considers her a close friend and looks forward to her visits. I know she is in very capable hands.

May 23, 2019

By Cwoods


The service that is provided is in home care for my elderly parents who are able to live independently because of a Home Instead Companion that helps them 2 days a week. Runs errands, cleans their home, does laundry, occasionally cooks, helps with Dr. appts. and so much more. They have become a good friend and helper!

January 09, 2019

By Mary Lou

I am a current client of this provider

Very efficient home care.

January 07, 2019

By W. Stouffer

I am a current client of this provider

Good caring folks.

November 01, 2018

By Terry

I am a past client of this provider

Never had a problem. Not involved anymore. Pat died February 2018.

October 23, 2018

By Valerie

I am a current client of this provider

Excellent, caring people.

October 23, 2018

By John

I am a current client of this provider

My wife and I recommend Home Instead without reservation. We recommend them to all of our friends. Home Instead staff responds in a timely manner to all of our requests for assistance. They are diligent in their efforts to select the most caring, honest and qualified care provider applicants.

October 01, 2018

By jerikrauss

I am a past client of this provider

Home Instead, New Braunfels, provided 24 hour care for my mom for 3 months in her home, as she had cancer and dementia. The Home Instead managers listened to my concerns and was able to meet my mom's physical, social and emotional needs during this time. Even with challenges on the weekends, as staff changed, Home Instead was able to provide consistent staff who came every weekend. I was able to contact them and receive prompt replies with any questions I had. I appreciate their staff and their integrity, as my mom would not have been able to stay in the home she loved without their care. I would recommend Home Instead, New Braunfels to anyone who desires consistent care for their loved one.

September 26, 2018

By Carol V

I am a current client of this provider

We have loved the caregivers and working with the office staff. Very pleased with the care received snd hiw easy they are to work with. I use them to cone in and shower and shave my husband and do light housekeeping if there time. Love them!

July 16, 2018

By nelda c

I am a current client of this provider

Our caregiver, Scott, has been so very helpful and thoughtful. We could not have expected more! He has been such a wonderful addition to our family! He always goes above and beyond.

October 23, 2017

By Doris Lewis

I am a current client of this provider

You have been a lifesaver for me. I know Don is in good hands while I do some errands that would be hard to take him with me.

October 23, 2017

By Kim2017

I am a current client of this provider

I like that Home Instead really listens to the needs of the individual they are caring for in their home. The company really cares about their client and wants to help as much as possible, Home Instead is a very professional in-home care company.

July 17, 2017

By Heather D.

I am a current client of this provider

Thank you so much. The peace of mind you all provide is invaluable and irreplaceable. You bring joy and able to help to so many tasks and challenges.

July 17, 2017

By Nell D.

I am a current client of this provider

Marianne is very good and gets a lot done. She is definitely the best! Thanks for sending her.

May 18, 2017

By jim077641

I am a past client of this provider

Home Instead provided wonderful care for our Mom. They were kind and conscientious and made certain that Mom was comfortable at all times. They were sweet to all of us and we're so thankful for their professional and compassionate care. They were always punctual and always seemed to do something extra to hep her.

May 07, 2017

By Naomi C

I am a current client of this provider

Our caregiver is great. Compassionate, reliable, and friendly. I highly recommend.

April 25, 2017

By Marilyn Manford

I am a friend or relative of a current/past resident

Very professional and compassionate caregivers. Office staff was extremely responsive to every inquiry. Strongly recommend!

April 10, 2017

By Lindanb

I am a past client of this provider

Competent and compassionate care.

January 23, 2017

By the youngest of 7


My mother has been very happy with her help from Home Instead. Novie was a perfect match, and the schedule Home Instead set up for her worked perfect.

February 15, 2016

By Pam119154850

I am a current client of this provider

Home Instead was the one my parents picked, and they’re very comfortable. Right now, they’re not doing a whole lot. They’re only doing the cleaning, but my parents like the idea that they can add more things if they need it. I haven’t heard anything negative said about them. My daughter and I were doing the cleaning for them for quite a few years before they decided that they didn’t want us having to come out there all of the time. Plus, there’s too much cleaning because it’s three floors. I did a search for home help companies, and they’re charging the same thing that we charged, so it’s working out for them really well. I would recommend them, and I’ve heard good things about them from other people, too.

March 09, 2015

By famhelp


I had the time to help a friend find someone to help his Mother. She did not qualified for assisted living as she had mobility issues, but didn't want to leave her home. Home Instead Senior Care of New Braunfels was the answer he was looking for. They provide the transportation she needs to places she wants to go and help around the house. Her main need there is with meal preparation so she doesn't have to stand to cook. Home Instead provids the care and support needed to keep her life at home to a norm, yet allow her the flexibility to still participate in things she enjoys. Thank you Home Instead! You've been a lifesaver for all of us.

June 28, 2012

By Caring152

I am a past client of this provider

My mom would like to thank Home Instead Senior Care of New Braunfels for the tender loving care they showed to her especially her caregiver. We could never have found her a better attendant from home! They gives so much of themselves and more to make my mom feel special and loved. No doubt we found a great in-home care provider.
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About Home Instead - New Braunfels, TX in New Braunfels, Texas

Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

What You Need to Know About Home Instead

  • Founded in 1994 in Omaha, Nebraska
  • More than 1,000 locations in over 10 countries around the world
  • Offers in-home personal care, nursing care, dementia care and companionship for seniors
  • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
  • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
  • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
  • What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

  • Help with mobility, including standing, grooming, walking, and getting in and out of bed
  • Medication reminders
  • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
  • Grocery shopping and assistance with other errands
  • Light to moderate housekeeping assistance, including laundry
  • Transportation to and from appointments or visits with loved ones
  • Regular companionship
  • Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

  • Assistance in establishing a stable daily routine
  • Meal preparation
  • Positive reinforcement
  • Assistance with social skills
  • Transportation to and from appointments, errands, and visits with loved ones
  • Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

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    Photos of Home Instead - New Braunfels, TX

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    Services and Amenities of Home Instead - New Braunfels, TX in New Braunfels, Texas

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance
    • Dressing And Grooming
    • Bathing And Toileting
    • Exercise
    • Walking Wheelchair Assistance
    • Memory Care
    • Companionship
    • Meal Preparation
    • Errand And Grocery Assistance


    • In Person Interviews
    • Reference Checks
    • Driving Record Check
    • Residency Confirmation
    • Drug Screening


    • Continual Training

    Training Areas

    • Family Communication
    • Transition Issues
    • Memory Care Training
    • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

    Payment details

    • Payroll Provided For Caregivers


    • Bonded And Insured
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    Home Instead - New Braunfels, TX

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