Angel Helpers 24/7 Homecare Easton, PA

Janet Smith

I visited my mother for the first time in two years (because I am out of the area) and was horrified by how she looked and the lack of cleanliness in her house. I brought her a treat of rhubarb pie and ice cream. As soon as I opened the freezer door to store the leftover ice cream, I was hit by the horrible odor of something spoiled, which I realized was coming from the refrigerator. There was no room to fit the ice cream in the freezer; it was packed full with food that her aide's husband cooks and she brings along to feed to my mother. I threw away asparagus that was loosely stored, open at the ends, freezer burnt, and unusable. In the quest to find the source of the smell in the refrigerator, I then opened a crisper drawer and found liquefied dripping greens in a plastic bag, rotted, smelly spinach, unusable clementines, and a shriveled apple. The entire drawer of food needed to be thrown away and the drawer washed. Despite removing all of those items, the smell was still there and I finally traced it to leftover fish, which my mother said she had just eaten the day before. The foul odor worries me because the fish was probably spoiled when it was given to her. I also threw away old, horrible pizza. I don't know what the aide does while she is there, seven days a week, but my mom is the only client in that house, she doesn't eat much, and both the freezer and refrigerator are stuffed with food, much of it unusable. The refrigerator is also filthy with spilled dried liquids on all surfaces, under drawers, and on the door. The door handle itself, according my mother, was pulled off awhile ago by the aide; it is now attached by packing tape. The kitchen floor is filthy, and my mom apologized a number of times because it wasn't clean. However, the aide could clean it. I have the same job and light housekeeping is part of my job description. Also, my mother's hair has not been cut in probably a year and a half and looks horrible, as if it hasn't been washed in many, many months. I'm sure she would appreciate having a cut and shampoo. She is definitely being neglected. A nurse comes to the house where I work every other month to check on my client and to make sure I am doing right by him. I don't know if anyone from Angel Helpers ever checks on this aide or goes to my mother's house, but the aide is NOT doing right by my mom. I also saw that the aide's husband has been to the house and I have to question that practice. I had only about 45 minutes to visit with Mom, but if I'd had longer, I think I could have emptied half of the refrigerator of its spoiled, old food. I had to rewash most of the silverware that we used to eat our pie and ice cream, as there was dried food on most of the pieces I examined, even utensils in the silverware drawer. I would NEVER recommend Angel Helpers to anyone based on this aide. In the respect of privacy to my mom I will say her initials are E.O. and the aide's name is Christine. My mom lives in Easton. I am sure you can figure out who I am referring to.

Betsy O

Angel Helpers, Theresa J., and staff have gone above and beyond to help our Mom and family, making any and all scheduling chages on short notice to meet our Mom's quickly changing needs. They were exctremely helpful in assising our family as we worked our way through endless inurance paperwork and documentation. I can't thank them enough. All aides who helped care for our Mom were caring, professional, and kind!