Home Care Assistance - Lake Oswego, OR

I think the quality has been good. There have just been so many substitutions, and I find it disturbing. I find it very difficult to have so many caregivers, and I have about 10 subs. I did not think that would happen.

They could match the caregivers with the client. They need to have someone show up when they say they are going to.

It's been very helpful for me because it gives me a break. They genuinely try fill the hole if a caregiver can't make it.

We've had trouble with communication. Because of the miscommunication, I didn't have a caregiver last week. They're a good agency because my services have been good. All of the caregivers have ranged from good to outstanding.

They keep the house up and keeping things going. The main thing is availability. We need to have people here. They seem to have done well at that.

I have dementia, so it's hard for me to think of things for them. A lot of times, I like the guy that comes over on Tuesday nights and what he does for me, but the other people that come over, I have nothing for them to do, so they just sit on my couch and play on their cell phone and don't do anything. They are such nice people and they are very helpful.

The impact has been tremendous. The most helpful part is the quality of the caretakers and the scheduling. The woman who does the schedules is helpful, professional, attentive, and always responsive when I need her. The caretakers have all been very good, kind, sensitive, and tolerant.

She has been really struggling with Alzheimer's, and her caretaker has been really helpful with a large number of things. Without it, I wouldn't know where else to go. The caregiver is in communication with my sister and I, which makes it easier on us. When we first started this, we had to have 24/7 care, and all of the caregivers were very professional. They did a good job. Now we just have one caretaker that is there, and they have been really professional.