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Right at Home Hamilton County

‌4225 Malsbary Rd ‌ Ste 205 ‌, Blue Ash, OH 45241

(513) 547-3757

Verified Partner

4.3

(224 reviews)

Offers Home Health Agencies and Home Care

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Reviews of Right at Home Hamilton County in Blue Ash, Ohio

4.3

(224 reviews)

    Home Care Pulse Certified 2024

    Larry A_7

    5

    June 21, 2024

    I am a current client of this provider

    They are great to him. There is always room for improvement.

    Gertrude M

    5

    June 5, 2024

    I am a current client of this provider

    I dont have to worry about the things I'm unable to do. They communicate with me well.

    Harold H_11

    5

    April 24, 2024

    I am a current client of this provider

    We are able to help with his everyday care and help him to be more independent. I wouldn't have brought him to them if I wasn't happy with them.

    George K_16

    5

    April 24, 2024

    I am a current client of this provider

    They are there when they are needed. They are dependable.

    Ruth "Jo" M

    5

    April 17, 2024

    I am a current client of this provider

    They are essential for my life. They have been providing wonderful caregivers for several years now.

    Frank S_34

    4

    April 3, 2024

    I am a current client of this provider

    It helps him. My dad doesn't do a whole lot anyway. It is nothing that they can help with. They clean and things like that. I like that the caregivers actually come.

    Barbara F_30

    5

    April 3, 2024

    I am a current client of this provider

    She helps me a lot with thing I get tired of doing like laundry, sweeping and making the bed, and when I don't feel good, she will go to the store from me. I would tell them that they got the job I interview them myself, and they would get along with you and do their job.

    Paula N_3

    4

    March 25, 2024

    I am a current client of this provider

    We brought her in late only for safety reasons to reduce falls. But the services have not affected her daily life. I like the communication, it has been good.

    Rosemary S_9

    4

    March 25, 2024

    I am a current client of this provider

    All they have to do is sit here and watch her. They don't do anything. The services are mostly for my peace of mind. They show up on time. There were a couple of times nobody showed up because they had car problems, but that is understandable.

    Janet S_34

    5

    March 5, 2024

    I am a current client of this provider

    They communicate well and are willing to help. They worked with our insurance.

    Laurel T

    5

    March 5, 2024

    I am a current client of this provider

    They have been very helpful and have done things for me that I can't do on my own. I am visually impaired, and they are able to take care of things that I cannot visually deal with. I would recommend them because everyone they have sent over here has been very nice, and they did their job well. They were on time, and they always let me know if someone is coming or not. I think they are very efficient overall.

    Maxine S_4

    3

    February 15, 2024

    I am a current client of this provider

    These agencies are new and startups, and my thing is that the workers do not know what to do and you have to train them. The agency needs to give its workers more training.

    Provider Response

    Dear Maxine S_4, Our business has been in operation for two decades, and we value your honest feedback. Our staff wants to ensure that you have the quality service(s) that you are expecting to be completed. This may involve aides asking you to show them specifics on how you would like things specifically done etc. (out of respect). Furthermore, our aides want to ensure that you are comfortable with us being in your home, and that things are being done to your liking. Please know that our Client Care Managers are working to resolve what we can on our end.

    Carol L_30

    5

    February 8, 2024

    I am a current client of this provider

    I like that she does anything that I ask her to do and usually, if I think of something to ask her to she has already done it. I am not scared to lay down when she is here. I have a very good aid and very happy with her.

    Provider Response

    Dear Ms. Carol L., Thank you for taking the time out of your day to let us know how much your caregiver has and continues to enrich your life. Our goal is to ensure that you are always safe and comfortable with your caregiver when they are in your home. It is a pleasure to serve and work with you - and most importantly - work for you. Respectfully, Your Right at Home Team

    Mary Carolyn B

    4

    February 8, 2024

    I am a current client of this provider

    They provided a great caregiver. They could have a better response time when I call.

    Provider Response

    Dear Mary Carolyn B., Thank you for taking the time to share your appreciation for your caregiver. We know the two of them truly enjoy the time they spend together. Furthermore, we sincerely appreciate your constructive feedback on our response time. Sometimes, there are various moving pieces that are involved in getting back to certain requests - and we acknowledge that this could have been quicker than previously followed up upon. If you ever do need anything in the future, please do not hesitate to reach out to us. We have and will always value you. Respectfully, Your Right at Home Team

    Bonnie B_21

    3

    February 5, 2024

    I am a current client of this provider

    We don't like having a bunch of different people coming all of the time. When we get the same person, they get to know us better. Everyone is very polite and nice. We are used to someone who knows how to put in the hearing aides.

    Provider Response

    Dear Bonnie B_21, Thank you for your feedback. We are sincerely apologizing for the inconvenience that has been caused by newer staff members coming out to assist you. We have a high standard of quality and want to ensure that you have the coverage that you need. Our team is working to develop a plan to make this situation much simpler for all. Respectfully, Your Right at Home Team

    Sonja A

    3

    January 26, 2024

    I am a current client of this provider

    My caregiver that I have now is the best. I would recommend Right at Home, but there are times when the caregivers just slept.

    Selina W

    5

    January 5, 2024

    I am a current client of this provider

    The caregiver that she has is the most wonderful advocate for her. She is very aware of what goes on, she's a fantastic companion, she really cares, and she really wants to help improve her life. They are responsive, and they do an outstanding job of scheduling. When you're not in a routine with a regular caregiver, though, some of the caregivers aren't the greatest. Once you get into a rhythm, everything is great. She had some really terrible caregivers when her regular caregiver couldn't make it, and they were just trying to fill the gap in time.

    John Y_3

    5

    December 18, 2023

    I am a current client of this provider

    I have been able to function. I am comfortable and able to talk to them. They hear what I have to say rather than what others are telling them.

    Willie B_3

    2

    December 7, 2023

    I am a current client of this provider

    They could make my life easier by showing up to work. They need to improve their workers.

    Anonymous_1701780125

    4

    December 5, 2023

    I am a current client of this provider

    There are visual sheets created for him to do and if I don't push that it does not get done. If I'm not there initiating it and pushing it, then it does not get done. There are sheets to do in the morning and in the afternoon, and they are not being utilized. It's a struggle for both him and the caregivers because he doesn't always agree to do things. The office and all that is good, but I don't know about the caregivers. On the whole, they care for him, make sure he eats, and care for his safety, but they don't take him out or do the assignments. We have team meetings each month, and I have voiced my opinion to them so they know where I'm at with things. The lady who works with me is trying to get him into daycare to get him out of the house.

    Zahida K

    5

    November 20, 2023

    I am a current client of this provider

    I don't have to clean. Amy is very good. I'm very happy with the lady who cleans my house.

    Gerald D_4

    4

    November 15, 2023

    I am a current client of this provider

    Things get done that I can't do. The person that comes is excellent.

    Raymond B_8

    5

    November 3, 2023

    I am a current client of this provider

    They have made the experience positive by following me to the bathroom and make sure I'm ok. I would recommend them because they show up on time and are nice people.

    Angelia B

    5

    October 19, 2023

    I am a current client of this provider

    I am on a walker, and I have neuropathy in my legs, so I am not able to do a lot of things. They were so kind to me to give me my previous caregiver.

    Matt G_3

    4

    October 4, 2023

    I am a current client of this provider

    They can make our life easier by doing less required hours. They only do 4-hour increments, I would prefer 2-3 hour increments. I like that the agency is willing to help.

    Anonymous_7615

    4

    October 4, 2023

    I am a current client of this provider

    The services have been beneficial. They are a great company to work with.

    James S_53

    4

    September 25, 2023

    I am a current client of this provider

    They have made the experience positive by helping, so he doesn't hurt himself. They could improve by changing their attitude. Some of them are good, but some should change their attitude.

    Dorothy B_27

    5

    September 18, 2023

    I am a current client of this provider

    I got a girl that I like, and she does the work for me. She doesn't goof off, she comes in and starts working and stays working until she leaves. They get back to me right away.

    Allene B_1

    5

    September 7, 2023

    I am a current client of this provider

    The agency has made my mother-in-law's experience positive by trying to maintain consistency with her caregivers. I would recommend them because they are reliable and trustworthy.

    Karari J

    5

    August 17, 2023

    I am a current client of this provider

    The worker was professional. I like that they have been on time.

    Jim W_26

    4

    August 17, 2023

    I am a current client of this provider

    It is a game changer and he needs constant care and it is invaluable. I would like to see improved the reliability.

    Nancy B_60

    5

    August 4, 2023

    I am a current client of this provider

    I needed help with groceries, and the first one would help me garden. The first caregiver I had for 4 months was wonderful, and the second caregiver was good and now I am on my third who started this week.

    Provider Response

    Nancy - Right at Home truly appreciates your feedback. Our goal is to improve the quality and safety of your life by allowing you to stay in your home. I have noted that we need to do a better job on caregiver consistency. Thank you again

    Ed F_8

    5

    August 4, 2023

    I am a current client of this provider

    They give me freedom by knowing they are here with him. I have recommended them.

    Thomas & Barbara S

    5

    July 27, 2023

    I am a current client of this provider

    The services were positive because they were properly prepared. I like this agency because the whole staff was nice and filled in what I needed.

    Provider Response

    Thomas and Barbara - Right at Home truly appreciates your feedback. Fulfilling on home care services are challenging in today's environment. I am happy to read your positive feedback

    Terry N_4

    4

    July 24, 2023

    I am a current client of this provider

    She takes my mother to places she needs to go and she helps her in the kitchen, I'd like them to pay their caregivers enough so they like to stay with the company.

    Anonymous_7543

    4

    July 7, 2023

    I am a current client of this provider

    They calm down my mother's anxiety, and make sure she eats. I'd recommend them because they've been working with me to find a caregiver who's been helpful for my mom.

    Provider Response

    Thank you for your feedback to Right at Home's services. We will continue to find the right fit in a caregiver for your mother so as to keep her happy and safe.

    Muril R

    5

    June 23, 2023

    I am a current client of this provider

    They have provided consistent caregivers over the last 4 years. Everyone is nice, helpful, and caring.

    Provider Response

    Muril - I truly appreciate your feedback of Right at Home services. And thank you for being a client of ours for over 4 years. If there is anything more that we can do for you, please do not hesitate to call us.

    Dale C_4

    5

    June 14, 2023

    I am a current client of this provider

    How flexible they are and how they will work with you and the services they offer. They were just very understanding, very easy to talk with explained everything. They made sure you were paired with people that were compatible.

    Provider Response

    Dale - sincere thanks for your feedback of Right at Home services. We are happy to get your positive feedback, and would welcome future feedback - positively or otherwise.

    Anonymous_7279

    2

    May 17, 2023

    I am a past client of this provider

    Their goal was to make sure she could get to the bathroom in the night. They need to be able to show up when they're supposed to.

    Provider Response

    Dear Anonymous_7279, We are sorry that our team was not able to demonstrate how much we value and appreciate your loved one. I have relayed the issue to the appropriate department, and our team is working to ensure this situation does not happen again. I apologize for all the trouble caused and wish you and you loved one the best. Please reach out to me if you have any questions or concerns. Brittany O., Right at Home

    Kelly P_5

    5

    April 12, 2023

    I am a current client of this provider

    I have to have them, I am home alone, and I am bedridden. I would recommend them because the aids were polite and easy to get along with.

    Provider Response

    Kelly - I truly appreciate your feedback...and would continue to welcome such whether it is constructive or otherwise. Thanks for trusting in Right at Home

    Floyd B_3

    5

    April 6, 2023

    I am a current client of this provider

    They have made my life convenient. I would recommend them because they are honest people.

    Provider Response

    Floyd - I so appreciate your feedback of Right at Home services. I particularly like your mentioning that Right at Home is "honest". Senior care services are so challenging these days, we must deal in honest communications and feedback. I hope that we continue to meet your requirements going forward. Many thanks.

    Anonymous_7137

    4

    March 21, 2023

    I am a current client of this provider

    They have helped the most with her basic care. They could improve with a more reliable staff.

    Ken S_9

    4

    March 7, 2023

    I am a current client of this provider

    I am not sure how my caregivers could have a greater impact. They help me out. My caregiver has helped me the most with everything that I have asked them to do, such as taking care of daily stuff in the house. I am not sure what the agency needs to improve on. I like that, so far, they have done what they promised that they would do.

    Marsha E_2

    5

    March 3, 2023

    I am a current client of this provider

    They have really freed me up so I can work from home as much as possible. It allows me to do in person meetings. I like that they come when they say they will. They are on time except for one time.

    Carolyn G_10

    4

    February 27, 2023

    I am a current client of this provider

    These aren't nurses or doctors or miracle workers. They are doing the best they can. She's got what she's got. Nobody is perfect and right now we can't find anyone to work. Their performance is going to be limited based on the people they can get. Right now they can barely find anyone to show up. They are doing a good job with what they got.

    Anonymous_6943

    5

    January 9, 2023

    I am a current client of this provider

    This agency has been very reliable with the caregivers they do have. This agency could hire more caregivers.

    Provider Response

    Sincere thanks for your feedback on Right at Home services. You are correct in that we could/should hire more caregivers. We are endeavoring to do so every day. Again...thank you

    Carolyn H_14

    5

    December 19, 2022

    I am a current client of this provider

    We are doing so well; they help me with anything I want. They cook and clean. Everything has been excellent.

    Provider Response

    Carolyn - many thanks for your feedback on Right at Home services...we truly appreciate this.

    Donald and GaBrielle S

    4

    December 7, 2022

    I am a current client of this provider

    They help with transportation. The people who have come have done a wonderful job, but there are staffing problems. Sometimes we don't get someone when someone calls out.

    Provider Response

    Donald and GaBrielle - sincere thanks for your feedback regards Right at Home services. The home care industry continues to be challenged by caregiver shortages, and we make every endeavor to have sufficient back-up staff. We appreciate your patronage and input.

    Duane C_1

    4

    December 6, 2022

    I am a current client of this provider

    We love the people they sent, but they sometimes call off visiting. They have improved quite a bit.

    Provider Response

    Duane - sincere thanks for your feedback on Right at Home services. "Call off's" are always something that we work to avoid,,,and I also believe that instances of such have become less frequent. Thank you for input...

    Sanchez B_1

    5

    November 23, 2022

    I am a current client of this provider

    The agency is willing to come anytime. The agency helps the client.

    Provider Response

    Dear Sanchez - I truly appreciate your feedback as to the quality of Right at Home's care. These are trying times in that finding and retaining good care giving staff, is always challenging. That said, we always welcome any feedback. Thank you again

    William R_38

    1

    October 25, 2022

    I am a current client of this provider

    They should do what they said they would do. They don't show up when they're scheduled to. They lied about being here.

    Provider Response

    William - thank you for your input, and I have investigated your issue. I personally am sorry that we have not been able to meet your requirements. After conversations with your case manager, I hope that your next provider is able to give you the service that you need. We will use this input to improve our process. Thank you again

    Austin P

    5

    October 17, 2022

    I am a current client of this provider

    They help me to be more independent. I like that they are consistent, and they don't bug me too much.

    Provider Response

    Austin - sincere thanks for your feedback of Right at Home and our care giving services. We truly appreciated and I will be passing along your comments to our team Thank you again

    Gary M_21

    4

    October 7, 2022

    I am a current client of this provider

    My caregiver doesn't waste time talking to me like others have. Cynthia Armstrong, my caregiver, is good.

    Provider Response

    Gary - sincere thanks for your feedback, and we will pass along to Ms Armstrong your comments. We wish all of our care givers were just like her. Again, thank you

    Joann R_4

    5

    September 12, 2022

    I am a current client of this provider

    I like the company. It's nice to have someone to come in and chat. I like the people.

    Provider Response

    Joann - kind thanks for your review of Right at Home services. We hope that we can continue to assist you in any way possible.

    Ralph C_10

    1

    August 3, 2022

    I am a past client of this provider

    I never knew what call I would get from them. They should have done what they said they would. Sometimes they wouldn't even show up. One girl said she was at our house when she wasn't. When I hired them, they were supposed to be there every day for set hours with the same 2 or 3 caregivers. We never knew who was coming the next day and they didn't stick with the weekend hours we agreed on.

    Provider Response

    Ralph: Thank you for your constructive criticism! It truly sounds like we dropped the ball, and for that I apologize. I would welcome the chance to talk to you via phone if you are inclined to call our office. While providing private duty home care is definitely a challenge these days, our lack of communication has no excuse. Earlier I have pulled your account activity and reviewed this with our team for corrective action.

    Pamela R_3

    5

    August 2, 2022

    I am a current client of this provider

    It helps me be able to enjoy my extended family. The agency is flexible and tuned in. There are not huge barriers for anyone.

    Provider Response

    Dear Pamela - Kind thanks for your nice review. Providing private duty services these days is a challenge and it is appreciated when we receive a nice review. Words like yours, and the acknowledgement that what we do, makes a difference...keeps us coming back every day

    Anonymous_6233

    3

    July 20, 2022

    I am a current client of this provider

    I use them for general light cleaning of my residence. It doesn't really call for anything more than someone who does a good job, and somebody who knows what it means to come and do some cleaning. I've had a lot of confusion with the agency - missed appointments, sending people that don't know whether they're very efficient at doing what they're supposed to do.

    Provider Response

    Thank you for your response and constructive criticism regards Right at Home services. I want to improve upon your experience...so if I could ask that when you are less than satisfied, please call our office --- ask for Diana --- and express how you would like things to be different. She has the power to make changes to ANY schedule Thank you again. -Tony, Owner

    Jean K_7

    5

    July 8, 2022

    I am a current client of this provider

    She does all of my grocery shopping. For the most part she does everything. She could probably help put things away more. She's always on time.

    Adrienne G

    5

    June 22, 2022

    I am a current client of this provider

    My mother had dementia, but she felt cared for, when the caregivers brushed her hair, it gave her the time to feel special. My mother's last case giver was a perfect match, anything we asked her to do she did quickly.

    Provider Response

    Adrienne - kind thanks for your feedback.

    Anonymous_6191

    4

    June 14, 2022

    I am a past client of this provider

    It lets me leave when they are around. They need to improve the caregivers.

    Provider Response

    Thank you for your review and constructive input. I would agree that all of our caregivers need continued improvement in their skills. This is why we deploy a team of nurses that do supervisory visits to all of our active client/patients. Thank you again for your feedback. It is truly appreciated

    Joan S_45

    5

    June 8, 2022

    I am a current client of this provider

    They've made my life easier by doing chores for me. I liked that they were dependable.

    Provider Response

    Joan - kind thanks for your positive feedback. Right at Home is challenged everyday to provide consistent care, while following up on quality issue (they do occur!) In the future, please let us know if there is anything that concerns you in either our caregivers or the services they provide. Tony

    CB C

    4

    May 6, 2022

    I am a current client of this provider

    The caregivers I have now made things much easier for me. I don't have to do the care 7 days a week. We have had a problem with people coming into work and the consistency of the care. There are a lot of call offs.

    Provider Response

    CB C - kind thanks for taking the time to give Right at Home your candid feedback. Yes...we strive to have caregiver continuity on all cases. In today's employment market this can present some challenges. Please feel free to call us at any time should you see a matter that might have escaped our attention.

    Billie H

    4

    April 11, 2022

    I am a current client of this provider

    Having the agency around makes our lives easier by letting me know that there is someone there to look out for my mom. The agency could be more consistent in which caregivers show up. There seems to be a lot of turnover.

    Provider Response

    Billie - sincere thanks for your reply and your input regards our Right at Home care services. Yes, caregiver availability and turnover are issues that Right at Home is trying to effect with programs and training. Regardless, we keep trying. Thank you for using Right at Home

    Father Ronald K

    5

    March 16, 2022

    I am a current client of this provider

    It has been very positive and supportive to my present circumstances. I think their aides are very helpful. The supervision is constantly checking in on me.

    Provider Response

    Sincere thanks for your reply and input regards Right at Home services. We truly appreciate the feedback...even when it is constructive in nature. Thank you again for using Right at Home

    Anonymous_5760

    4

    February 18, 2022

    I am a current client of this provider

    We generally have the same person every day. Their willingness to learn what we need is important. I like the staff, they are helpful.

    Provider Response

    Kind thanks for your review. Home Care is challenged today with a limited pool of caregivers. We are working to improve how we recruit, select, train and retain good caregivers. Thanks for selecting Right at Home

    Anonymous_5748

    3

    February 15, 2022

    I am a current client of this provider

    There were some things they did that were good, but they did a lot of things that I didn't expect at all. We need people who don't stare at their phones.

    Provider Response

    I truly appreciate this input. And it is on a topic that Right at Home speaks about during training and orientation. Also in starting and managing cases we ask that our client/patients please contact us directly if policies (like cell phone usage) are violated so that we can address promptly. To that end, I would welcome your call so that we can rectify this situation

    Jerry S_13

    5

    January 26, 2022

    I am a current client of this provider

    The ladies have helped with my laundry ad with my husband. Everyone that has come to our home has been great.

    Provider Response

    Jerry - kind thanks for your feedback.

    Marion K_1

    4

    January 26, 2022

    I am a past client of this provider

    I had to train them every time new caregivers came. The caregivers were dependable when they were able to come over. It was hard to find aids all the time. The office would let me know ahead of time, and I could fill in, but it was difficult to always have caregivers there.

    Provider Response

    Marion - sincere thanks for your input and feedback You are correct that finding aides that are available for WHEN and WHERE client request, continues to challenge the industry. We have beefed up our recruiting and caregiver support functions to address this issue Thanks again

    Frank M_19

    4

    December 14, 2021

    I am a current client of this provider

    They could work more with my father on mobility. We have tried three other agencies and this is the only one that has caregivers show up.

    Provider Response

    Frank - many thanks for the feedback. I would ask that you call our office to request that one of our nurses coach the assigned caregivers on how to improve your father's mobility. Let us know how this works...

    Judy L_23

    4

    November 3, 2021

    I am a past client of this provider

    It helped me get a good nights rest since we had overnight care. We had trouble with communication from the caregivers.

    Provider Response

    Judy - kind thanks for your constructive input. Managing and communicating with so many caregivers continues to present challenges for our team. Hiring additional care managers has been and will continue to be our plan to better manage our care team. Many thanks again

    Linda M_41

    4

    October 16, 2021

    I am a current client of this provider

    I could not do this work without them. They care for the client in her home, allow her to stay in her home. The communication has always been an issue.

    Provider Response

    Linda - thank you for your reply, and particularly for your comment regards our communications. We have added an additional person to our internal team, and are recruiting yet another person. All this with the intent of improving our communications. Thank you for this input. And thank you for trusting Right at Home

    Carol T_7

    3

    September 24, 2021

    I am a past client of this provider

    They need to keep me updated on what is going on and improve communication. The communication could be improved.

    Provider Response

    Carol - sincerely thanks for your feedback. "Communications" is always an area in which we can improve. We have added internal team members and mapped-out processes in an attempt to improve our communications internally/externally. Our work is never done... Many thanks again.

    Ruth R_20

    4

    September 7, 2021

    I am a current client of this provider

    They help with bathing and dressing Ruth. I like their level of service.

    Provider Response

    Ruth - thank you for your input regards Right at Home services. Truly this is so appreciated.

    Anonymous_5139

    4

    August 23, 2021

    I am a past client of this provider

    We had a couple caregivers that were really good, but we had a caregiver I could hardly understand. He was asking me personal questions about food stamps and house insurance and where I get diamonds. That wasn't alright. Several of the caregivers they sent just stayed on their cell phones.

    Provider Response

    I know that you anonymously replied, but I truly appreciate this. For others that are reading this review and my reply, I would like to hear this criticism in a very timely manner. Right at Home always has someone On-Call, 24/7. If any of our caregivers disregard our policies, please call us immediately - 24/7 - and report your complaint so that we can address this in a face-to-face manner with our employee. Thank you again

    Thomas G_10

    4

    August 11, 2021

    I am a current client of this provider

    They are friendly and I enjoy seeing them. I like the people in the company.

    Provider Response

    Thomas - kind thanks for your reply. Being a private duty agency in 2021 can be challenging with Covid and labor shortages. We appreciate your feedback. "Attitude" is important!

    Melvin T

    3

    August 4, 2021

    I am a past client of this provider

    There were a lot of scheduling issues where people signed up for shifts and they dropped them at the last minute. We had to go there and fill in for them. It was not very fluid. My only complaint had to do with the experience and training of the caregivers. In some cases, they were just people there who did not know how to work with dementia patients.

    Provider Response

    Melvin - I take your input to heart. Clearly we did not communicate well given that Right at Home conducts a thorough clinical assessment by one of our nurses. Somehow the patient/client needs from that assessment were not conveyed to scheduling. This is what our takeaway learning is...and continues to be. Thank you again.

    Wilma B

    4

    August 4, 2021

    I am a current client of this provider

    They try to maintain consistent caregivers. The communication between the office staff and the client could be improved.

    Provider Response

    Wilma - kind thanks for your input. You are correct to mention our communications...this has been more of a challenge lately give the caregiver shortage that all private duty companies are experiencing. We will continue to work to improve this

    Anonymous_5018

    4

    July 19, 2021

    I am a current client of this provider

    The caregivers they have sent do the minimum only. They need to improve their communications.

    Provider Response

    Thank you for your feedback. "Communications" is always a challenge in Healthcare...and for Right at Home. If you would like to call me I'd be an attentive listening with the goal of improving your level of service. Thanks again

    Sondra D_2

    5

    July 19, 2021

    I am a current client of this provider

    They help me keep food in the house and are always nice about things. They are very pleasant, helpful, and available when I need them.

    Provider Response

    Sondra - kind thanks for your feedback. Right at Home of Greater Cincinnati and Northern Kentucky has many dedicated caregiver employees - young and old, alike.

    Peggy W_6

    5

    July 13, 2021

    I am a current client of this provider

    They've really helped my husband. He has been taking care of me and has a bad back. I am just thrilled to death with Aubrey.

    Provider Response

    Peggy - many thanks for your feedback. I will personally pass along your comments to Aubrey. She is excellent.

    Mary F_26

    3

    July 8, 2021

    I am a past client of this provider

    It was better than nothing, but the overall performance was disappointing. We had a dozen people and only two were very good. The caregivers were not the best quality.

    Provider Response

    Mary, thank you for your feedback. And it is difficult when I hear that we have not met the client's expectation. Management of caregivers is not enough...we must develop relationships with those that we want to keep on our team. Thank you

    Jim E_8

    5

    June 21, 2021

    I am a current client of this provider

    We have some regular caregivers who are very personable. I like the caregivers.

    Cora C_2

    5

    June 10, 2021

    I am a past client of this provider

    Having someone there for my mom really did help me out while I was gone at work. They provided the aides to come to the house. I really liked that they had a care binder to keep me up to date. They were very professional. It put my mind at ease. They gave her attention. They were very personable and they had a good bedside manner. They always kept me up to speed on things. They communicated with us.

    Vicki L_3

    5

    June 10, 2021

    I am a current client of this provider

    I like that she takes the initiative. I would tell a friend that they sent us a great caregiver.

    Joseph G_12

    4

    June 10, 2021

    I am a past client of this provider

    I am not sure what they could improve on, but I liked that the caregiver interacted with him. I would like them to send consistent caregivers.

    Charles B_19

    3

    May 27, 2021

    I am a current client of this provider

    We have people who come here get him out of bed and dressed. Then they sit and play on their phones. They can give me notifications. We have been stood up several times. Someone did not come or show up. Sometimes people are very late. They say they were told to come at a certain time. I am not sure if they were fibbing or if someone told them that. They are not always dependable.

    Anonymous_4827

    3

    May 13, 2021

    I am a past client of this provider

    Some of them were not trained and one was on their phone too much. They need to send me native English speakers.

    Anonymous_4794

    4

    May 13, 2021

    I am a current client of this provider

    They've made my life easier by sending the same person to take care of me. I was having problems communicating with them before.

    James "Purk" P

    5

    April 26, 2021

    I am a past client of this provider

    The one we had, Shayla, went to the nursing home and detected that he was having problems at the place he was in. He may have died in that nursing home without her.

    Anonymous_4686

    1

    April 21, 2021

    I am a past client of this provider

    I couldn't get them to show up when we needed them. Their management is lacking.

    Provider Response

    Dear Anonymous_4686, We are sorry to hear you did not have a good experience with our care team. We assure you that punctuality and thoroughness is an expectation with all staff. I have relayed this issue to the appropriate department, and our team is working on an immediate resolution. We work hard to make sure our clients can depend on our services, so thank you for bringing this situation to light. Please let us know if we can be of further assistance. Brittany O., Right at Home

    Barbara E_8

    3

    April 7, 2021

    I am a past client of this provider

    It was helpful to have the representatives here. They would help with personal care and chores. It enabled me to get out and run errands. This agency required a certain amount of hours a week. They weren't flexible with our needs in having fewer hours.

    Dick & Elissa C

    3

    April 7, 2021

    I am a current client of this provider

    I am not sure what they could improve on, but they're sending consistent caregivers. I would like them to improve on the once a week billing because I am going blind. I would like the billing to be biweekly.

    David D_7

    5

    March 19, 2021

    I am a past client of this provider

    It was helpful to have someone interact with him. The office never called to let me know if someone was going to be late.

    Dorothy B_18

    4

    March 5, 2021

    I am a past client of this provider

    They provided companionship and they bathed her. They helped clean a little. I would like them to make sure that they have people coming consistently when they are supposed to.

    Steven "Steve" B

    4

    March 4, 2021

    I am a current client of this provider

    They are doing everything they can do. They help him with his feed tube. I like the orientation they did. It was impressive.

    Adam M

    4

    February 23, 2021

    I am a current client of this provider

    I get along with the caregiver well. They are reliable. They need to have better communication.

    Toni L_4

    2

    February 22, 2021

    I am a past client of this provider

    She needed to be a better driver, and she needed to help me get out of the car. The caregiver did not want to get groceries for me. She also got lost getting to my home.

    Provider Response

    Dear Toni L_4, We are deeply sorry to hear you didn’t have a good experience with our caregiver. I have relayed the issue to the appropriate department, and our team is working to ensure this situation does not happen again. Our agency works hard to make sure our clients love our services, so thank you for bringing this situation to light. Please do not hesitate to reach out to me if I can provide further assistance. Brittany O., Right at Home

    Donald F_3

    5

    February 18, 2021

    I am a past client of this provider

    It worked out fine. They helped just by being here and being trustworthy. The staff was excellent and courteous, they were knowledgeable and caring.

    Patricia S_31

    5

    February 5, 2021

    I am a past client of this provider

    They have done everything they can to make me feel good and help me. I think they are wonderful and the best people in the world.

    Mike P_7

    5

    February 3, 2021

    I am a current client of this provider

    They are cleaning my apartment. They give friendly service.

    Ellie H_2

    5

    January 25, 2021

    I am a current client of this provider

    They have provided help when we needed it. The quality of the help has been great. The quality of the caregivers is good.

    Bob S_29

    4

    January 18, 2021

    I am a current client of this provider

    They need to know what we believe our job description is. Sometimes they just come in and sit down and that isn't what we signed up for. I think they need to have proper training for the caregivers. The only problem we have is when someone comes in, our expectations and their expectations aren't equal.

    Charlotte T_1

    4

    January 12, 2021

    I am a current client of this provider

    They do everything that I want them to. I've had a few times when they might have walked out when they shouldn't have, but I'm sure that happens with all the agencies. I think that they do a good job, for the most part.

    Jean S_14

    5

    December 15, 2020

    I am a past client of this provider

    There was an impact since we had someone else in the home. They were not intrusive. She loved her caregivers. They were very responsive. The people they sent were very nice and knowledgeable. We had one person that did not work out well. They were very helpful and professional.

    Mary M_53

    4

    December 5, 2020

    I am a current client of this provider

    The young ones do not keep the patient occupied. The young ones, they stay on the telephone too much.

    Sharon F_4

    5

    December 5, 2020

    I am a current client of this provider

    I have very severe food allergies so the lady goes and buys very specific foods that I am able to eat. I have what I need now which is a woman who comes every single week, in the past you never knew who was going to show up which was pretty stressful.

    Pat M_10

    4

    November 21, 2020

    I am a past client of this provider

    They are very helpful. I liked every individual that was sent.

    Fred

    5

    November 18, 2020

    I am a current client of this provider

    Valone-RN, Right at Home's Director of Nursing was extremely helpful in advising me about setting appropriate care for my wife. She is experienced and knowledgeable and willing to share that with her clients in a difficult time. Her advice was invaluable.

    Barbara

    5

    November 18, 2020

    I am a current client of this provider

    Right at Home folks are a true blessing. Their compassion shows in so many ways.

    Michael "Mike" A

    5

    November 12, 2020

    I am a current client of this provider

    I like that it give my husband another face to look at, and another person to talk to. I feel all of the caregivers have been very nice and helpful.

    George D_7

    5

    October 20, 2020

    I am a past client of this provider

    They were friendly and informative. The agency was wonderful with everything they did.

    Leslie H_1

    5

    October 14, 2020

    I am a past client of this provider

    They were right there when they were supposed to be, and they were doing what I paid them to do. They were always on time and they met my expectations.

    Cynthia B_5

    3

    October 8, 2020

    I am a current client of this provider

    The PT wipes his feet on my white carpet. They should get rid of the physical therapist.

    Jan T_1

    5

    March 11, 2020

    I am a past client of this provider

    They were available and having someone in the home was comforting for me. They were on time and did what was needed.

    Adele Y

    5

    March 9, 2020

    I am a past client of this provider

    She was able to tell them what she wanted and how she wanted things done which really helped. I think the staff was very good. They were all very compassionate. When we had somebody that my mother in law didn't like, they were no longer scheduled.

    Carolyn M_8

    4

    February 19, 2020

    I am a current client of this provider

    I had a stroke, so I appreciate them getting me out of bed and getting me to the bathroom. The ones that I have had have been very good. I just like the people that they send. I have been satisfied with everybody.

    David B_29

    5

    February 13, 2020

    I am a current client of this provider

    It has been much better for him. It gives me freedom so I can go out. I like that they work with my husband and make sure he has everything that he needs.

    Theodore T

    5

    January 22, 2020

    I am a past client of this provider

    What they did, I didn't have to do. The caregivers would get him cleaned up and ready for bed, they would undress him, and they wiped up after dinner. The caregivers were always on time, I didn't have any hassle with them because they were reliable.

    Dorothea B

    4

    January 14, 2020

    I am a current client of this provider

    They could talk to her more. They could be more interactive. They tend to just want to sit there when they come.

    Paul L_2

    5

    December 17, 2019

    I am a current client of this provider

    They make the food for me. They are excellent cooks, and they clean my house.

    Jerry P_9

    5

    November 26, 2019

    I am a current client of this provider

    They have someone there on time to help my wife. I like that they are very flexible and easy to do business with.

    Marcy R_1

    5

    November 12, 2019

    I am a current client of this provider

    I can get things done since someone is with my son. They take him places that he loves to go, and she makes him feel independent. They are incredibly nice, professional, and they make sure my son is happy. They always provide someone who is truly perfect for my son.

    Doug G_3

    3

    October 9, 2019

    I am a current client of this provider

    The transition has been really hard for Doug. I had to stop working because he started crying. They could give more training for their staff.

    Dusty B

    4

    September 26, 2019

    I am a current client of this provider

    They could communicate better. They could communicate better and have more quality people available.

    Laverne O

    4

    September 26, 2019

    I am a past client of this provider

    They helped transport her from the nursing home to the wedding. She had a wheelchair and an oxygen tank. I felt like once we ordered the service, the communication could have been improved. It was for a wedding. Someone came to pick up my mom from the nursing home to the wedding. The person could have called me beforehand to let me know they were coming.

    Marty W_2

    5

    September 12, 2019

    I am a past client of this provider

    They were able to provide the bathing, and they made life easier. I thought they were very professional. I only used them for two days before my wife passed. It came to the point that I thought I needed some help.

    Richard H_21

    5

    September 9, 2019

    I am a current client of this provider

    They help with everything. She gets him up and takes care of him in the morning. I like the girl that comes to help him.

    Jeremy H

    5

    August 30, 2019

    I am a current client of this provider

    It helps me out. They provide care for my son so that I can get out and do what I need. I haven't had any trouble with them. They leave us alone, and I don't have to deal with the administration. It is good. Everything works out fine.

    Anonymous_2265

    3

    August 28, 2019

    I am a past client of this provider

    They could have stepped in and took initiative on doing thing instead of needing to be told. They could have had better staff at attending to what needed to be done.

    Sarah "Sally" B

    4

    August 26, 2019

    I am a current client of this provider

    Switching from being totally independent to needing care is hard for me. I am used to being very independent. I like that I can stay in my house if I want to and get the care I need.

    Ed F_4

    5

    August 14, 2019

    I am a current client of this provider

    They have made my experience positive by sending the right caregiver and keeping in contact with me. I like that they are efficient and do what they say they will.

    Bill M_9

    5

    August 12, 2019

    I am a past client of this provider

    They with talked him. He felt comfortable. They were responsive. I enjoyed the caregiver. He likes her. They had great conversations.

    Earl K

    4

    July 31, 2019

    I am a current client of this provider

    They are flexible and do what I want to do. They send me good people.

    Hildgegard J

    4

    July 11, 2019

    I am a current client of this provider

    They did everything that I needed.

    Kathy G_5

    4

    July 11, 2019

    I am a past client of this provider

    They helped me the most by letting me keep the two doctor's appointments we had that day by coming. I liked that they were very responsive with the short notice they had, and they made it happen within a week.

    Katie S_2

    5

    July 11, 2019

    I am a past client of this provider

    It helped me tremendously. I liked the fact that I was able to get someone immediately. I needed someone within 24-48 hours, and they were able to get me the exact service I needed.

    Amy L_4

    4

    June 27, 2019

    I am a past client of this provider

    We needed someone here, and they were here to help. They took good care of him. There was inconsistency in what we were told versus what we actually got.

    Fred H_4

    4

    June 27, 2019

    I am a past client of this provider

    It wasn't exactly what I needed to get done. They are knowledgeable and reliable.

    Fredi W_1

    5

    June 25, 2019

    I am a current client of this provider

    If they have a question, they call right away and they don't just assume. I like the attention they pay to my loved one.

    Jeannie O

    4

    June 25, 2019

    I am a current client of this provider

    They are always here. They can follow through with what they say they are going to do. I was told that my manager was going to come out every week to check books and to see how I'm doing, and they have never done that. I asked to interview with back-up staff so that I can always have someone fill in for me if I need them to. I have been with them a year and have only interviewed two people, and neither were a match. I have repeatedly asked them for a fill-in caregiver that I can interview with.

    Patrick "Mike" J_1

    5

    June 20, 2019

    I am a current client of this provider

    They help with me medications, feeding, and bathing. They get me in my chair for therapy. They always have someone here for us when need help.

    Edward G_2

    5

    June 13, 2019

    I am a past client of this provider

    They had nurturing people. Nobody was like a criminal. When he came home to live out the rest of his life, it was nurturing, caring people. They engaged in him. I knew that he wouldn't be abused at home. I like the fact hat they were hands-on. If there was a caregiver that came and I didn't like them, all I had to do was call and let them know. They were responsive. If there was a question, they answered it right then and there.

    Anonymous_1856

    5

    May 30, 2019

    I am a current client of this provider

    They are here because I can't leave him. They have been kind when they talk to me. They have always received my calls when I call in. I don't feel like I'm being put off. We have been pleased with the people they send.

    Kelly C_4

    4

    May 29, 2019

    I am a current client of this provider

    If they tried to get me to exercise more, to get me out of the house more, I would like that. I like that they take me out and do stuff. They get me out of the house and help me be active in the community.

    Billie S

    2

    May 20, 2019

    I am a past client of this provider

    We really needed help. I had to change my entire life because of them. They could have provided quality care. It is the expectation for them to provide one-on-one care for someone. People in that profession should know what is excepted of them. The people they are taking care of need to be clean and fed. They just need to do their job.

    Provider Response

    Dear Billie S, Thank you for letting us know about your experience with our agency. Additionally, I want to let you know how sorry we are that you went through this difficult experience. We make it a point to be known for customer service, so this situation caught us off guard. Therefore, we would love to learn more about what specifically transpired when we were your current provider. We will be reaching out to learn more about this situation, and how we could rectify similar situations in the future. Brittany O., Right at Home

    Anonymous_1872

    4

    May 20, 2019

    I am a current client of this provider

    They have been very helpful by having someone here to help her, and they do the heavy lifting I can not do. They try to be responsive to her needs, and try to keep on top of the things she needs to be doing.

    Barbara D

    5

    April 22, 2019

    I am a past client of this provider

    It was a tremendous help. They allowed my step dad to sleep. They were quick to respond and have people there very quickly. The aides I met were very nice.

    Kathy V_1

    1

    April 22, 2019

    I am a current client of this provider

    The only thing that they do is come up with their cell phones. They come in and stay on their phone and sit down on their phone. They could work better by doing some work. My daughter went the whole week without a bath.

    Provider Response

    Hello Kathy V_1. I am very sorry to hear about your experience. More importantly, I am concerned about this instance. Our clients mean everything to us, and we would like the opportunity to resolve this issue as soon as possible. Would you please give our office a call immediately, so that I may address and resolve this issue? I look forward to hearing from you soon. Brittany O., Right at Home

    Pam N_2

    5

    April 10, 2019

    I am a current client of this provider

    My caregiver Julie is extremely capable, knowledgeable, and skilled. She is good company. I like their expertise.

    Alan N

    4

    April 10, 2019

    I am a past client of this provider

    They need to have better screening of the caregivers in order to make my life easier. They need more careful with screening of the caregivers.

    Anonymous_1671

    4

    March 12, 2019

    I am a current client of this provider

    Some of the caregivers were very good and some were mediocre. I would like more information about the caregivers they send.

    Charles S_6

    5

    February 27, 2019

    I am a past client of this provider

    They have just taken care of my mother, and it has allowed me to have a little free time. They are very friendly and concerned about the patients.

    Anonymous_1563

    2

    February 22, 2019

    I am a past client of this provider

    The agency wasn't even that friendly. They were in the beginning, but they weren't able to get me the caregiver when I needed them, so I had to cancel around Christmas time. They're having staffing issues. Agencies demand that clients have certain hours and no one gets help around here.

    Anonymous_1468

    5

    February 14, 2019

    I am a current client of this provider

    The caregiver comes and gives my loved one a bath and cleans their room a little bit and puts them to bed. They take them out to eat so we can go out to eat somewhere. It has helped me. It has made a difference. The caregiver we have now is dependable and here when they are supposed to be and they are a nice person. They do their job well.

    Todd T_1

    4

    February 11, 2019

    I am a current client of this provider

    The caregivers need to show up on time. I would like the caregivers to show up on time when they are supposed to pick me up.

    Debra D_1

    4

    January 28, 2019

    I am a current client of this provider

    They have had someone here when I need them. I wish they would contact me so I know who is coming.

    Anna & George C

    5

    January 25, 2019

    I am a current client of this provider

    They have helped us by sending such good people. I like all of the caregivers who come to my house. They are all efficient and are here 24/7.

    Ronald M_5

    5

    January 22, 2019

    I am a past client of this provider

    I could not have handled all of this alone. It was really important because it was during a very difficult time. They were very attentive to my needs and the time to be filled.

    Minerva S

    5

    December 19, 2018

    I am a current client of this provider

    They do the things that they are supposed to do in a suitable way. They are consistent in their care. I am impressed with how the caregivers present themselves.

    Karen & Ryan G

    5

    December 13, 2018

    I am a current client of this provider

    They give me peace of mind to let me know that my mom and brother are taken care of when I am unable to be with them. This is the second time that we have worked with them. They were quick when we needed help right away.

    Lois E_1

    5

    November 20, 2018

    I am a past client of this provider

    They kept him very clean, they always made suggestions for him to go outside, and they always took him down to dinner. They were always very courteous, they were always on time, and I could depend on them.

    Janet G_3

    5

    November 9, 2018

    I am a past client of this provider

    The services helped give me more free time. The schedule was very flexible.

    Anonymous

    3

    August 29, 2018

    I am a current client of this provider

    They do not communicate among themselves very well. They could have a greater impact on our daily life if their different heads of the departments would communicate with each other better.

    Glen U

    4

    August 17, 2018

    I am a current client of this provider

    The fact that the aides change so often has been negative. I can have three or four different aides in the course of a week. They are necessary. I could struggle all week and not have an aide, but I feel I need one. I live alone, so I do it to see another human being.

    Mary B_45

    4

    August 10, 2018

    I am a current client of this provider

    It was hard finding a good fit for a while. The ones that I am using now I have only had for a short time because it took a while to find them. My mother has a lot of little things to take care of, and they absolutely follow the details. They are very warm with my mother and pay attention to detail. Having someone there is invaluable for my mother.

    Edward O

    5

    August 10, 2018

    I am a past client of this provider

    I think it is very good. I would tell a friend that their services are very good. It made it better that I knew he was in good care.

    Anonymous

    3

    August 10, 2018

    I am a current client of this provider

    Some of them drive a bit erratically. They get me where I need to be at the right times. I've only missed very few rides because didn't show up.

    Beverly A

    5

    July 23, 2018

    I am a current client of this provider

    My caregiver does a fantastic job and we're the best of friends now. Whenever there's any news, she sends an email to my three boys, and sends them pictures. Two live out of town, so they're really happy to receive it.

    Carol W

    5

    July 23, 2018

    I am a past client of this provider

    I think that the most important thing for us was Right at Home's flexibility and their ability to change the schedule weekly. It was a huge relief to know that we were able to flex the hours up and down as we needed coverage.

    Patrick "Mike" J

    5

    June 25, 2018

    I am a current client of this provider

    They absolutely care and provide the best service I have ever seen. It is so nice to know that I have help and don't have to worry about someone not showing up.

    Anonymous

    5

    June 20, 2018

    I am a current client of this provider

    I liked the fact that the director of nursing came and met with me. My loved one doesn't have to call me 500 times a day.

    Sanchez B

    5

    June 20, 2018

    I am a current client of this provider

    The caregiver is such a great guy in taking my loved one out and giving me a break. They make my life easier by taking my loved one out of the house. They bathe him and give him his medications.

    Anonymous

    2

    June 15, 2018

    I am a current client of this provider

    They could find more caregivers for the client. They could be better at getting back with me about a lot of different stuff.

    Provider Response

    Right at Home Cincinnati has experienced another exceptional growth year in 2018, and we have been challenged to maintain our responsiveness and communications in these periods of growth. To that end, our office has hired two additional staff – one in HR and one in Care Coordination. Specifically these recent hires, along with our existing office staff, continue to source only the best and most qualified caregivers, while maintaining an unrivaled level of communication. Thank you for continuing to allow us to serve your in home care needs.

    Betty H_6

    5

    June 11, 2018

    I am a current client of this provider

    They are flexible in their scheduling. My loved one is 89 years old and home alone. They help her with transportation and getting her places safely, even though she still drives.

    Fredi W

    5

    June 11, 2018

    I am a current client of this provider

    They are very well organized. I don't have to worry when they are doing their job.

    Anonymous

    4

    May 25, 2018

    I am a past client of this provider

    They were reliable. I couldn't walk and they could help me do things that I couldn't do.

    Lois E

    5

    May 11, 2018

    I am a current client of this provider

    Every time that I call in they are very responsive about getting back to me and doing what I have asked. Their staffing is very good and their people are always punctual and on time.

    Dorothy G

    5

    May 11, 2018

    I am a current client of this provider

    I think that the office is very attentive to my mother. They come out and make sure that she's getting the proper care. They do the heavy lifting that I can't do anymore.

    Jack B

    2

    May 11, 2018

    I am a past client of this provider

    The first caregiver was good. I liked him a lot. He quit the company and quit working for me.The second caregiver took it upon himself to do his laundry in my laundry room without asking and when he was told not to do it again, he did it again. He violated my husband's HIPAA rights. I don't know if I'm going to have to tell the government about what happened. The third person was great, but I found someone to work full-time. They did come in and take care of my husband. I found out that it wasn't ideal care, but they stepped up when I asked them. They provided help for me for the hours.

    Provider Response

    Thank you for sharing your feedback and taking the time to further discuss your concerns with me on June 15, 2018. As the owner of Right at Home of Greater Cincinnati and Northern Kentucky, it’s my goal to provide our clients with consistent, high-quality in home care and I’m sorry we did not meet your expectations. In response to your feedback, our office made internal staffing changes and implemented a first-shift status call to all new clients, or to clients who have received a new caregiver. This way, we’ll know of issues earlier and be able to address concerns in a more timely fashion. Thank you again for your feedback and helping us to improve our services.

    Leslie S

    5

    May 11, 2018

    I am a current client of this provider

    They're reliable and very professional and very caring. She is an extension of the family. She is not just a caregiver by any means.

    Ken T

    5

    May 10, 2018

    I am a current client of this provider

    So far, everything is going smooth, and the caregivers are getting along well with my mom. They have helped mostly with taking her to the doctor and driving her to places because she can't drive and has a hard time getting in and out of places. They have taken a load off me since I still work and can't drive her to her appointments.

    Donnie V

    5

    April 30, 2018

    I am a current client of this provider

    The caregivers are nice to me and are on time. They help me with my medicine.

    Howard E

    5

    April 30, 2018

    I am a current client of this provider

    They have done a good job taking care of my grandfather. I appreciate that they help around the house.

    Paul L

    5

    April 30, 2018

    I am a current client of this provider

    Right at Home has caregivers who have been excellent cooks, good at cleaning, and I am very happy. I am eating and sleeping better.

    Donna S

    5

    April 16, 2018

    I am a current client of this provider

    They get my brother out and give him attention, which is what he needs. They give him one-on-one attention. It takes a lot of work from us so that we don't have to do those things.

    Jennifer V

    5

    April 16, 2018

    I am a past client of this provider

    They have good communication and good caregivers overall. I knew they were there to help my dad with what he needed.

    Anonymous

    4

    April 11, 2018

    I am a current client of this provider

    Their scheduling is dismal. There is no followup. When I call to confirm, they didn't have me in their records and I had a medical procedure the next day.

    Ken D

    5

    April 2, 2018

    I am a past client of this provider

    They have great service, prompt service, are very professional, very friendly, and treat their patients with respect. The services gave me peace of mind because I knew my loved one was in safe hands.

    Becky S

    5

    March 15, 2018

    I am a current client of this provider

    They have a very kind and good caregiver and a flexible schedule. The caregiver will have arrived before me and will jump right in.

    Lesa K

    3

    March 12, 2018

    I am a current client of this provider

    The amount of caregivers and quality of them isn't good. There's a poor quality of scheduling. We have so many new caregivers that I constantly have to be here to show them what to do and make them comfortable. It's not so much of the caregivers, but with scheduling.

    Jenny R

    4

    February 15, 2018

    I am a current client of this provider

    The office staff is excellent and their follow through is impeccable. They take action right away if something happens and we need help. They do a great job. They take care of my mom which helps immensely as she struggles with almost everything.

    Laura K

    5

    February 9, 2018

    I am a current client of this provider

    They've been very responsive. They were very helpful when we were researching and setting up the services. I feel like I have peace of mind, and there is an online format where I can check in to see who is there and know what time they are there. For my brother, it's definitely made life easier for him.

    Anonymous

    5

    January 25, 2018

    I am a current client of this provider

    A nurse does the assignment and I think that is very valuable. They have a joint commission, no minimum hours required, and all my needs are with the same caregiver. I have had the same caregiver for the last while. My loved one has been safe while I was away from the home. The caregiver prevented my loved one from falling one day.

    Anonymous

    5

    January 22, 2018

    I am a current client of this provider

    They have different care options. One caregiver goes beyond and above to care for my loved one. They know how to care for them in every aspect as far as being patient, being understanding, and conversing with them.

    Jerry K_2

    3

    January 22, 2018

    I am a current client of this provider

    At this point, I probably wouldn't recommend them because of communication, and one of the caregivers was supposed to come but she never came the very first time. Then the caregiver came two weeks later and all of a sudden I was told that this caregiver was let go. However, I was told she wasn't fired. But, now we have a new caregiver who we like. Unless we have something setup consistently, it's not going to work because of my uncle's condition. I need someone who is dependable. If they come, it will be a huge help to me. But, now I am disappointed with the services. They requested all the cleaning supplies I have, and their job is to help him bathe and do house cleaning if they come. If they don't come, these things are going to be backed up.

    Beverly A

    5

    January 10, 2018

    I am a current client of this provider

    My caregiver right now is very devoted. She's part of our family. She fulfills every need that we currently have. My loved one's entire disease is progressing, and so therefore things constantly change. We have to be aware of that and the caregiver seems very familiar by signals or things that patients offer. She has to be in tune with that.

    Mike and Sue A

    5

    December 21, 2017

    I am a current client of this provider

    Right at Home keeps up with me, they know what kind of person I like, and they try to feel that need. Right at Home is available, and they continue to send the type of people that we want.

    Jamie & Kevin M

    4

    December 16, 2017

    I am a past client of this provider

    Right at Home is generally a good company to work with, I did have some trouble with a caregiver. Right at Home was able to help me with all the small things around the home that I could not do myself.

    Elaine B

    5

    December 14, 2017

    I am a current client of this provider

    Right at Home has caregivers that are good, because they are compassionate. Right at Home has helped me to let me keep a peace of mind, knowing that my mom is getting taken care of.

    Deann F

    5

    December 12, 2017

    I am a past client of this provider

    Right at Home was good because they showed up on short notice, did an assessment, and had someone available at every shift. I didn't have Right at Home for long, only two weeks. It was difficult for me to cover all the hours and Right at Home gave me some freedom.

    Virginia H

    3

    December 10, 2017

    I am a past client of this provider

    Right at Home has issues regarding the caregivers, in that they sleep on the job and even leave early. We were counting on them, but they let us down, so we have to get rid of them.

    Bertha H

    4

    December 10, 2017

    I am a current client of this provider

    We don't like some of the caregivers with Right at Home. Most of the time, they are good. One time, a caregiver refused to bathe my loved one. The caregivers help my loved one make her bed.

    Ryan G

    5

    December 1, 2017

    I am a current client of this provider

    Right at Home is easy to get a hold of and have been accommodating in scheduling my brother's care. Right at Home helps my brother get his meals, get him to and from the bathroom, and provide companionship.

    Sanchez B

    5

    December 1, 2017

    I am a current client of this provider

    I would recommend Right at Home because they are a good company and their caregivers are excellent. Right at Home makes my life easier by giving me a break.

    Anonymous

    4

    November 27, 2017

    I am a past client of this provider

    I would tell a friend that Right at Home was alright. The caregivers did their work when they came. Right at Home did what I asked of them.

    Ken T

    4

    November 21, 2017

    I am a current client of this provider

    Right at Home is the only company in town that offers transportation. With Right at Home, I no longer have to take my mother to doctor appointments. They do that for me.

    Jack B

    5

    November 16, 2017

    I am a current client of this provider

    I'd tell a friend that Right at Home has stepped up and done everything I need. I feel comfortable to tell them anything. I still feel concerned when I leave home, but it's nice to know I can do my job when Right at Home is there to take care of husband.

    Anonymous

    3

    November 14, 2017

    I am a current client of this provider

    I have not been happy with Right at Home's communication within their company as well as their communication with me. My loved one is not capable of living on their own, so the services from Right at Home have been helpful in providing the care that they need.

    Anonymous

    5

    November 13, 2017

    I am a current client of this provider

    Everyone has been super. Right at Home takes care of my loved one. They can pick up my loved one because they are all strong.

    Lois E

    4

    November 11, 2017

    I am a current client of this provider

    The caregivers from Right at Home provide pretty good service. The caregivers solve a lot of problems that we have with my loved one. That has been a big blessing.

    Jackie L

    4

    November 9, 2017

    I am a past client of this provider

    The services from Right at Home were fine and the caregiver didn't have to do much. The services I received from Right at Home were good and they helped to make sure that I didn't fall.

    Paul G_8

    5

    November 9, 2017

    I am a past client of this provider

    Right at Home provided home aid service to me and the people that were sent here were all friendly. The services from Right at Home helped me to be able to do things that I couldn't do.

    Don K

    5

    October 26, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home is affordable and convenient. I like the friendliness of the caregivers. The services have given me freedom to do things.

    Marcy R

    5

    October 25, 2017

    I am a current client of this provider

    Right at Home follows through with what they say they are going to do. The services from Right at Home allows my son to go out, which has been very helpful.

    Donna S_5

    5

    October 24, 2017

    I am a current client of this provider

    Right at Home seems to do a good job. The caregiver shows up when they are supposed to, and my brother really likes him. The services by Right at Home have helped me by taking the time to help my loved one.

    Herman H_1

    4

    October 23, 2017

    I am a past client of this provider

    I was perfectly satisfied with the services with Right at Home. They were good and the girl I had was very friendly and sweet. I had the issue with them having to do something. Right at Home made my life easier because I could not clean and take care of my loved one both. They helped with cleaning.

    Leslie S_1

    5

    October 19, 2017

    I am a current client of this provider

    I would recommend Right at Home because they have flexibility and a willingness to work with me. Right at Home makes life easier because Angela has now been able to live with me for 5 years, and that would not have happened if not for Right at Home. She went from living in an institution to living in a family home.

    Barbara B_6

    5

    October 19, 2017

    I am a current client of this provider

    I would tell someone that Right at Home is very nice and dependable, that they answer any questions that I call about, and that they give me any information that I need. The most helpful thing about having the services from Right at Home is having someone to come into the home and take care of Sonja.

    Tina D_1

    5

    October 19, 2017

    I am a current client of this provider

    Right at Home's schedulers are personally aware of what our needs are and how to help us. Right at Home allows my dad to have some socialization, and they take him to his appointments that he has.

    Bradley C

    4

    October 13, 2017

    I am a current client of this provider

    I would tell someone about Right at Home because the support services are fine as far as paperwork goes. Right at Home has made life easier knowing my loved one is with someone who is taking good care of him.

    Anonymous_959

    5

    October 13, 2017

    I am a current client of this provider

    Right at Home really cares about the people they care for. The most helpful aspect of my loved one's services is the fact that I don't have to worry and that my loved one's is having someone else other than just me in her home.

    Chip H_1

    5

    October 12, 2017

    I am a current client of this provider

    Right at Home, from the owner to the workers, is committed. Right at Home is who we rely on so much since we need them 24/7.

    Bill103636

    3

    March 4, 2017

    I am a current client of this provider

    Right at Home has been very good and strong. There were a couple of issues early on with the representatives, but the lady we have now is very good. She has been here several times and is a delightful young lady. I'm very pleased with her. She's excellent, on time, knows what to do, and is willing to do a little extra. She does things on her own. If she sees something that needs to be done, she does it. I interviewed four different agencies, and I liked the policy that Right at Home had. They are reasonably priced.

    Caring103187250

    4

    April 19, 2015

    I am a current client of this provider

    We use Right at Home three days out of the week. They send their billing on time. They're doing very good work.

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    Services and Amenities of Right at Home Hamilton County in Blue Ash, Ohio

    Staff Training & Qualifications

    • Staff Driving Record Check
    • Continual Training
    • Interview Every Team Member in Person
    • Reference Checks

    Bonds & Insurance

    • Is Bonded and Insured

    Personal Care

    • Meal Preparation
    • Dressing Assistance
    • Toileting Assistance
    • Personal Care Assistants
    • Bathing Assistance

    Fitness & Wellness Programs

    • Fitness Opportunities

    Sub-types of Home Care

    • Full Service Agency

    Health Services

    • Companion Care

    Ambulatory Assistance & Accessibility

    • Transfer Assistance
    • Mobility & Wheelchair Assistance

    Transportation & Shopping

    • Transportation Services for General Shopping

    Licensing & Inspections

    • Staff Drug Screening
    • Background Checks

    Housekeeping & Maintenance

    • Housekeeping Services

    Companionship & Escort Assistance

    • Companionship Services

    About Right at Home Hamilton County in Blue Ash, Ohio

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

    Visit Website

    Map of Right at Home Hamilton County

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