Always Best Care of East & South Wake

Offers Home Care

52 Reviews
Call (800) 973-1841
Always Best Care of East & South Wake (800) 973-1841
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Reviews of Always Best Care of East & South Wake

52 Reviews Write a review

Home Care Reviews for Always Best Care of East & South Wake

July 30, 2019

By Sheila H

I am a current client of this provider

I think just having someone there with him at all times has made my life easier. I like their manager.

July 15, 2019

By Steve L

I am a current client of this provider

They make sure I have a caregiver with my mom while I'm at work, and I don't have to worry about who is with her while I'm away. They're responsive to any questions I have, and the primary nurse has been doing pretty well.

July 15, 2019

By Marvin W_1

I am a past client of this provider

It took a lot of pressure off of me. I like that they were on time and did what they were supposed to do. It was very nice.

July 15, 2019

By Sue H_2

I am a current client of this provider

If I am not able to see him, I do not have to worry that he is by himself. I like that they keep in contact with me about changes, if anything is going on that I should know about with my dad, or if the aide is going to be late. They keep me updated. The aides have been really great, they keep a sense of humor, and they like being with my dad.

May 21, 2019

By Anita M

I am a current client of this provider

We have support, and it makes a difference. They are always available to talk about my dad's care.

Provider Response

Dear Anita, You are always so kind! Thank you for that and your feedback, as always!

May 20, 2019

By Shelby R

I am a past client of this provider

It made it more stressful for me. The care providers should be described as what they are, and all they were was a sitter. They would come to my mother's house, and sit on the couch and watch TV while she was there for 3 hours.

Provider Response

Hello Shelby, I am so very sorry! Didn't know you had that experience with all our caregivers, since I have known some of them for a long time. We are changing our approach for our companionship clients, and will use your feedback to evaluate how to meet our caregivers' and clients' needs. Thank you for your transparent feedback.

May 15, 2019

By Anonymous_1

I am a current client of this provider

They come in, do the job, and then go. We have two caregivers coming to the house, two on Tuesday and Thursday and one on Saturday. We have asked that the one on Saturday to be reassigned. The one caregiver that is here every day is outstanding and the other did the job, but it was very brief. If my wife had an accident, they would change her and then leave, but the other one does more work.

Provider Response

Hello, Thank you very much for your feedback, and giving us the opportunity to correct what's not working. We are always learning how to do a better job, and sometimes certain matches just don't work right. Your feedback helps us find better matches for both client and caregiver.

April 16, 2019

By Marsha J

I am a past client of this provider

It helped my mother a whole lot in her daily living. I would like a little better training, but I know they have a budget to make.

Provider Response

Hello Marsha, Your mother was an amazing lady. So blessed to have had an opportunity to care for her and support your family. You are absolutely right about providing more training. We have just launched a new 12 month continuing education program, in addition to our standard training, and are looking for ways for it to be better utilized and measured, so everyone has an outstanding experience. Thank you very much for your feedback again.

April 15, 2019

By Nick G

I am a past client of this provider

They were very helpful at the time we had them. I think it could be more affordable. I would recommend them because they were very prompt and flexible. They did what they said they were going to do.

Provider Response

Thank you very much for your kind feedback, Nick! I agree its more expensive than we would like it to be, but we pay our caregivers so they are happy, which ultimately leads to a happy and satisfied client.

April 15, 2019

By Anonymous_1795

I am a current client of this provider

They do not want the clients to be friends with the caregiver. When they found out that I was getting along well with my caregiver, they lectured me about not doing that. They did not want to tell me who my caregiver was. I did not want to open the door and know who was there. They still will not tell me who is coming.

Provider Response

Hello, So very sorry! We love that you are getting along with your caregiver. Sometimes, its easy to misunderstand intentions. Kindly call the office, and our Client Success Manager will be happy to resolve any misunderstanding! You can find out who is coming on our portal anytime, or if there is a change from your regular schedule its our job to inform you. Sorry that has not been the case for some reason. Again, look forward to hearing from you, so we can resolve all issues asap!

March 15, 2019

By Wesley L

I am a past client of this provider

My dad has severe dementia, so they would sit with him at night to make sure he didn't pull on his wires. Essentially, they helped keep him alive. They helped us when we needed it most.

Provider Response

Thank you very much for your kind feedback. Our caregivers (who we call our change agents or Ambassadors) work very hard, and do their best. Our office team works as hard to ensure our clients and their families receive the best of care and support. So, thank you again for your kindness and appreciation!

March 15, 2019

By Kathleen K

I am a past client of this provider

I had expectations of my parents, but they were not able to fill that. I still had to be involved in the care. The caregivers did not take all of my duties away I still had to provide part time care. They are personal to the people in their care. The owner gets to know the patients, and I know that he gives extra training for any extra needs. They meet regularly with me to make sure the care is appropriate. They cared about my parents.

Provider Response

Hello Kathleen, Thank you very much for taking the time to provide us with feedback, both good and not as good. We will continue to work on ways to improve how we provide care, how we support and coach our team members. Towards that end, we have just launched a 12 month continuing education program, changed our office team structure, and are also changing our approach on how we run our agency. Your feedback and prior discussions will help continue to guide us as we get better at what we do, and how we do it.

March 15, 2019

By Margaret J_5

I am a current client of this provider

My loved one doesn't want to do some of the activities they do. I've had success with the people that they've sent, and most of them are older. My loved one can talk to them.

Provider Response

Thank you for your feedback. We create programs that are unique to each individual we care for. Please let us know what is not working specifically, and we will try something else.

February 21, 2019

By Michelle B_4

I am a past client of this provider

They were able to help the most by keeping my mom's mind interacted. The caregiver was very personable and interactive with my mom.

Provider Response

Thank you very much for your specific feedback; glad we were able to meet your mother and your needs. Our caregivers are amazing people; thank you for appreciating what your mother experienced.

February 15, 2019

By Peggy M

I am a current client of this provider

I don't know what I would do without them. They give my mom a lot of company. I like that they keep me informed about what is going on.

Provider Response

Thank you so much for your kind feedback. Glad we are able to meet your mother and your needs.

January 30, 2019

By Sylvia A_1

I am a current client of this provider

The showers are very good, and they wash the clothes very well. The caregiver came to me, and I decided that I would be able to have them take care of my laundry and stuff around my house. They haven't helped me much around the house.

January 25, 2019

By Dhiren S

I am a past client of this provider

They made my loved ones life easier by helping them with their daily activities. I liked the quality time, professionalism and that they did a good job.

January 07, 2019

By Dorothy L_11

I am a current client of this provider

It is just hard getting use to what services are needed. The caregivers seem to be very caring, and I like that they have a website where they document all the visits and what they did.

January 07, 2019

By Kristopher K_1

I am a past client of this provider

The best part was the conversations. I had very long conversations with both of them about a lot of things, and it was nice. It was a lot of fun actually. They were interested in me, and I could tell they really cared. We've had a long relationship with them, so we were familiar with them and felt comfortable with them. I've had nothing but good experiences with them. The people they sent were warm, friendly, and nice. Management was very competent and professional. They really do try to do the best for their people.

Provider Response

So very grateful to you for providing detailed, meaningful feedback. But more importantly, so glad we were able to meet your needs and help make it a little better perhaps. So glad!!!

December 15, 2018

By Karen G_6

I am a current client of this provider

I don't have to worry about her because they're taking care of her. I like their personal care and communication.

December 06, 2018

By Betty B_9

I am a past client of this provider

They did little things that I couldn't do, like sweeping a floor. They offered excellent service. My only problem was that I didn't know that they were coming. That just got messed up from my doctor's office. I needed the help, I just didn't know they were coming.

November 20, 2018

By Anonymous_839

I am a current client of this provider

When my caregivers aren't here for a day, I have to do what they usually do, and then I truly miss my caregivers. However, they need to be more willing to take me different places. I think the company needs to spend more time training their caregivers how to cook.

November 19, 2018

By Kathy G_3

I am a past client of this provider

I could not have manged without the help. Just knowing that they were here helped. My husband was completely incapacitated. I could not have taken care of his needs. All of the aides were very compassionate and very helpful.

October 24, 2018

By Jean S_3

I am a past client of this provider

If I hadn't had them, I wouldn't have had any free time at all. There were times that the arrangements got mixed up, and the people were late a few times.

October 24, 2018

By Ramona N_2

I am a current client of this provider

They have taken over some of the care giving to give us some free time for my family. I like that they are prompt and do what they say they are going to do.

October 24, 2018

By Barbara F_14

I am a current client of this provider

They help me get groceries. They are efficient.

October 18, 2018

By Julie T_6

I am a past client of this provider

The caregivers didn't really do a lot, but it was good that they were there. During nighttime, the caregivers weren't really checking on me. They were pretty much sitting in my apartment watching TV.

October 15, 2018

By Patricio L_1

I am a current client of this provider

It was lifesaving when we came out of the hospital. It was nursing care for a person with a stroke. It was excellent at first. I had excellent nurses and it was a great relief. They could have the marketing margin to hire more reliable people.

September 28, 2018

By kimberlina

I am a current client of this provider

They are very attentive to my mother, and even though my father does not need the care, they are nice to him. They come on time, and all of the aides have been very kind and caring.

September 27, 2018

By Donna E_1

I am a current client of this provider

It's good because they do things for me that make my life easier. They are very responsive to my needs and concerns.

August 15, 2018

By Evelyn E

I am a current client of this provider

The service depends on the individual that we have. If I have a problem of any kind, they are willing to listen to me and help me with that problem. I think they pick nice people.

August 15, 2018

By Yvette A

I am a current client of this provider

The cost is an issue. Their flexibility scheduling caregivers is very helpful. They had intake classes when I first stated using them, and the amount of time that they spent explaining things to me and helping me with the resources was helpful. They also have an app that is helpful.

July 17, 2018

By Clint G

I am a current client of this provider

They give me some freedom to go out and do what I need to do. I have found that they make a lot of effort to match the caregiver to the client. They go the extra mile to make sure that everyone is happy.

July 17, 2018

By Denise S

I am a past client of this provider

They were easy to deal with in regards to administration and I didn't have to worry about the care for my mother. The management and the company was run well. The caregiver assigned to my mother was excellent.

June 25, 2018

By Kayla R

I am a past client of this provider

My mom really liked the lady that came in and she always stayed busy. The price was too high.

April 26, 2018

By John S

I am a past client of this provider

They were extremely accommodating. If we had to change the schedule last-minute, it wasn't a big deal at all. They significantly lowered my stress level because they did things I would have had to do.

March 27, 2018

By Donald G

I am a current client of this provider

I've liked the director's patience with my father and the encouragement of music in my father's treatment. My father can go on a schedule now that fits his needs and takes his time. He can have one-on-one attention, which wasn't the case in the facility.

March 22, 2018

By Patricia J

I am a past client of this provider

The daily living activities that they helped out with were very helpful to me. They freed me up to leave, do errands, and other things like that when they were here.

March 15, 2018

By Lawrence J

I am a past client of this provider

They were on time and always polite. Having them around made my life much easier.

January 18, 2018

By Rene S

I am a past client of this provider

I wasn't there when they were with my dad, but they were really easy to work with and get set up. I needed them in a hurry and they were great to work with and make that happen. My dad actually had fallen and was taken to the emergency room twice in a day. They immediately were able to go over there and sit with him to make sure he didn't get up again. Stress for me fell to a zero knowing he was being watched over and cared for.

December 15, 2017

By Jennifer T

I am a past client of this provider

Everyone at Always Best Care was very helpful and was always there. Always Best Care allowed me to not have to worry about my mother, and they took such great care of her.

November 15, 2017

By Linda V

I am a current client of this provider

Always Best Care makes it so I don't need to worry. I work while my mother is here at home and the service makes it so I don't have to worry about her.

October 23, 2017

By Rebecca K_1

I am a past client of this provider

Always Best Care was a very professional organization, I was treated fantastic, and they answered any and all questions that we had. The impact depended quite a lot on the caregiver that came to help my loved one.

October 23, 2017

By Wilda S_1

I am a past client of this provider

I got good service and I was pleased with my outcome from Always Best Care. The services made a lot of difference because I could very little for myself.
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About Always Best Care of East & South Wake

Since 1996, the compassionate caregivers from Always Best Care have helped thousands of families with non-medical in-home care needs. We provide free consultations and are dedicated to exceeding your expectations.


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Services and Amenities of Always Best Care of East & South Wake

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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