Elder Care Homecare

When one of my family members fell and fractured her hip, Elder Care helped coordinate all the temporary services we needed. We requested help for two to three weeks and the Elder care team was extremely flexible and helpful. They even helped us coordinate our Medicare services including speaking we the social worker at the facility to ensure all necessary equipment was ordered for our home.

I have worked with Elder Care twice in the past. They were extremely diligent and could always be reached immediately when I had any questions or concerns. I also referred them to a close family friend that came out of surgery and needed temporary care. They did not hesitate to help and found a great fit for the days following the surgery.

Elder helped me and my siblings find good aides for my family. The team was responsive and willing to help when needed.

My family hired Elder Care to care for my grandfather. We originally hired another home care agency which was ultimately a nightmare. They had over 6 Aide's working at our home and when we asked if we could have only 2-3 cover our grandfather, they basically ignored our request. When we decided to switch we were deciding between Elder Care and one of the large national Home Care Agencies. Both agencies seemed to provide great Aides that could care for my grandfather, but we decided on Elder Care since they seemed to be more responsive and hands on. They provided us with a phone number to the Director of Patient Services where she was available 24/7. My family really appreciated the continuity and knowing their was one Nurse who was an expert on our grandfather's care that was available(rather than a calling service or having different shifts for nurses at the larger agencies). Even recently, no one from my family was able to visit my grandfather to put his medication in his medical box due to the snow storm. We immediately called Elder Care and informed them of this issue. Elder Care quickly responded that they would take care of this and that our family should not worry. We figured we would get charged for the home visit by a nurse, but they never charged us. We brought this up the next time we spoke to Loren(the Director of Patient Services), and she responded that her team was happy to help during the emergency and not to worry about it. Elder Care has done an amazing job with the care for our grandfather. We were extremely surprised by the level of compassion and care they provided after our first experience, but could not be happier with our choice.