Potomac Home Health Care

Offers Home Health Agencies

7 Reviews
Call (800) 973-1841
Potomac Home Health Care (800) 973-1841

Reviews of Potomac Home Health Care

7 Reviews Write a review

Home Health Reviews for Potomac Home Health Care

October 12, 2014

By Fordad

I am a past client of this provider

We had a very positive experience with both PHHC and PHS. Our father was very ill, requiring nursing, physical therapy and 24 hour aides. We were told in advance when the professional staff would arrive by phone and they were always prompt or notified us otherwise. The service was very good, communication with the doctors was excellent; and our family was always informed of any changes in his condition. We had tried other services prior to PHHC and found this to be better managed, competitively priced, and within the Medicare guidelines. We had one aide that did not work out, and she was quickly replaced. I work in the Heath care industry and know it is difficult to please everyone; but as for our family they did very well!

August 22, 2014

By DrNine

I am a past client of this provider

Awful service. I have been a client recentlty for a couple of months. I am continuing with another agency. The nurse never made an assessment of my physical conditions / needs. The two therapist I dealt with were technically competent but mismanaged by their organization. Management acts as if they are doing you a favor (as opposed to being paid by you to do a job), especially a woman that goes by TG. I am temporarily disabled and need to do various rehabilitation therapies at home until I am strong enough to contiunue as an outpatient. However, I believe to be much younger than their usual client AND I am extremely familiar with medical care, since as a job I am a health care provider. Because of this, I was able to understand and put a stop to what I think was a sheme to bill for much more than the service rendered. If you can, go elswhere, but especially do not trust to them a loved one that is vulnarable either because of age or disease. Based on my experience, they will take advantage of the vulnerability.

June 11, 2014

By cinthiaw

I am a current client of this provider

I have now had 3 experiences with Potomac Home Health, which is a part of Suburban Hospital. This agency is one of the worst home health agencies I have ever run into. Michele, who they say is a supervisor was rude, and did nothing to solve a problem starting with the nurse who came to my home to "Assess" my mother. The nurse as they call her was disoriented, confused, rude, went into my bedrooms, and closets, used my supplies without my knowledge, and wore muddy shoes into my home. She asked me to Help her with her job by holding all of her supplies at her side when in fact there was a table right by her side.The second nurse they sent who could not speak with enough for me to clearly understand hung up on me today when I said I cannot make today for your visit how about tomorrow. She said well today at 10 is when I can come. It was 9 at the time.
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About Potomac Home Health Care

Potomac Home Health Care is a home health agency serving Rockville, Maryland and the surrounding area. Potomac Home Health Care offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.


Services and Amenities of Potomac Home Health Care

Medicare

  • Overall:
  • Medicare Provider Number: 217084
  • Ownership Type: Non-profit
  • Date Certified: 05/04/1984

Quality of Service

  • Timeliness of providing service
    99.5%
  • Taught patient or caregivers about their drugs
    99%
  • Checked patient's risk of falling
    99.8%
  • Checked patient for depression
    98.7%
  • Checked for flu vaccination
    82.4%
  • Checked for pneumonia shot
    86.1%
  • Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care
    99.1%
  • How often patients had less pain moving around
    77.4%
  • How often home health patients had to be admitted to the hospital
    14.2%
  • How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted
    12.6%
  • How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital
    Same As Expected
  • How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital
    Worse Than Expected

Patient Improvement

  • Walking or moving around
    73%
  • Getting in and out of bed
    77.1%
  • Bathing
    74%
  • Breathing
    82.2%
  • Wounds/healing after an operation
    87.6%
  • Medication compliance
    72.7%

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