Potomac Home Health Care

We had a very positive experience with both PHHC and PHS. Our father was very ill, requiring nursing, physical therapy and 24 hour aides. We were told in advance when the professional staff would arrive by phone and they were always prompt or notified us otherwise. The service was very good, communication with the doctors was excellent; and our family was always informed of any changes in his condition. We had tried other services prior to PHHC and found this to be better managed, competitively priced, and within the Medicare guidelines. We had one aide that did not work out, and she was quickly replaced. I work in the Heath care industry and know it is difficult to please everyone; but as for our family they did very well!

Awful service. I have been a client recentlty for a couple of months. I am continuing with another agency. The nurse never made an assessment of my physical conditions / needs. The two therapist I dealt with were technically competent but mismanaged by their organization. Management acts as if they are doing you a favor (as opposed to being paid by you to do a job), especially a woman that goes by TG. I am temporarily disabled and need to do various rehabilitation therapies at home until I am strong enough to contiunue as an outpatient. However, I believe to be much younger than their usual client AND I am extremely familiar with medical care, since as a job I am a health care provider. Because of this, I was able to understand and put a stop to what I think was a sheme to bill for much more than the service rendered. If you can, go elswhere, but especially do not trust to them a loved one that is vulnarable either because of age or disease. Based on my experience, they will take advantage of the vulnerability.

I have now had 3 experiences with Potomac Home Health, which is a part of Suburban Hospital. This agency is one of the worst home health agencies I have ever run into. Michele, who they say is a supervisor was rude, and did nothing to solve a problem starting with the nurse who came to my home to "Assess" my mother. The nurse as they call her was disoriented, confused, rude, went into my bedrooms, and closets, used my supplies without my knowledge, and wore muddy shoes into my home. She asked me to Help her with her job by holding all of her supplies at her side when in fact there was a table right by her side.The second nurse they sent who could not speak with enough for me to clearly understand hung up on me today when I said I cannot make today for your visit how about tomorrow. She said well today at 10 is when I can come. It was 9 at the time.