Potomac Home Health Care Rockville, MD

bear123

Rude front desk staff and coordinator dismissive and unresponsive Doesnt answer the phone nor follow-up with the Doctor. Hung up on clienr when questioned about protocol for starting home health services Very unprofessional

CancerCaregiver

First off, let me say that the aides of PHS are better than those I’ve worked with previously. However, the coordinators and director at the home office lack professionalism and do not care about the individuals or families they serve. You never know who the aide is for the day. You can’t get the coordinators to send you a schedule, which often results in confusion on the aides side as to who is working when. It isn’t their fault that they aren’t told when to arrive or that they are working that day. My family has been hung up on and we’ve gone through three coordinators. I’ve been called names, hung up on, my emails have gone with no response for weeks. It’s unfortunate that the home office is so irresponsible and reckless. They don’t take care of their aides and that impacts the quality of care. Would not recommend unless they clean house and implement change and hire new people for the home office.

sgigi

After knee replacement surgery, Simone, a PT at the agency, came to my house for the first two weeks. She was wonderful and very helpful in getting me started with PT, not to mention a delightful, upbeat personality that's welcomed post-op! On the weekend I had a question, called the agency and the nurse on duty was helpful as well. In the future, if/when I'm in need of this type of care, I'll would definitely contact Potomac Home Health Care.

Jean730538

We had the caregiver from Potomac Home Health Care help during the daytime on the weekend for father's bathing, dressing, personal care, and preparing meals for both my parents. They're attentive, very helpful, always staying busy with helping my parents, very thorough, and punctual.

suzjon

So far we have had a good experience with the nurse, pt, and aide they sent out to care for my Dad. They have been kind, caring, and patient.

Fordad

We had a very positive experience with both PHHC and PHS. Our father was very ill, requiring nursing, physical therapy and 24 hour aides. We were told in advance when the professional staff would arrive by phone and they were always prompt or notified us otherwise. The service was very good, communication with the doctors was excellent; and our family was always informed of any changes in his condition. We had tried other services prior to PHHC and found this to be better managed, competitively priced, and within the Medicare guidelines. We had one aide that did not work out, and she was quickly replaced. I work in the Heath care industry and know it is difficult to please everyone; but as for our family they did very well!