
Firefly Home Care LLC
Offers Home Care
Reviews of Firefly Home Care LLC
Home Care Reviews for Firefly Home Care LLC
July 31, 2020
I am a current client of this provider
October 02, 2018
Other
October 27, 2016
I am a current client of this provider
September 13, 2016
I am a current client of this provider
September 09, 2016
I am a current client of this provider
September 07, 2016
I am a current client of this provider
May 10, 2016
I am a past client of this provider
February 26, 2016
I am a current client of this provider
February 18, 2016
I am a current client of this provider
February 18, 2016
I am a current client of this provider
January 27, 2016
I am a current client of this provider
May 13, 2015
I am a past client of this provider
Provider Response
We are very sorry about your bad experience. We work very hard to ensure all of our customers have excellent experiences, which includes providing quick resolutions to issues. In-home care can be a great alternative to long-term care facilities (like assisted living or nursing homes), but it does still involve a caregiver or caregivers coming into your or your family member's home. As such, the health, integrity and professionalism of each of our caregivers is extremely important to us. As a licensed personal services agency through the Indiana Department of Health, we are required to follow all regulations pertaining to home care agencies. We are very selective with our hiring process, and all of our employees must pass criminal history, reference and drug screens. Additionally, all employees must complete our training program, which includes skills evaluations, field training, regular supervision and oversight by management, and each caregiver must pass a test provided by the Indiana Association for Home and Hospice Care, which we are members. We have found that one of the most important aspects to a good in-home care experience is establishing a good relationship between caregiver and client, and this is something that we don't take lightly. The number of different caregivers you saw in a two-week period sounds higher than normal, and we would be happy to investigate this further if you would like to contact us. We are available Monday through Friday from 9 a.m. to 5 p.m by calling 574-830-6121. Again, we are very sorry for your bad experience.
About Firefly Home Care LLC in Middlebury, Indiana
Helping a loved one stay in the comfort of home while growing old or during the healing process can be a wonderful gift, but it can also be challenging – studies have shown that up to half of family caregivers show signs of clinical depression as a result of the stress caused by caring for a loved one.
Firefly Home Care was founded on the principle of empowering families to remain safe and comfortable together at home without compromising quality of life. Knowing how your loved one is doing and having confidence that his or her needs are being met – especially when you’re not there – can reduce stress and help you enjoy your time together.
Firefly Home Care is a family-owned home care agency serving the Michiana area. Communication and reliability are key ingredients to our high-quality home care program, and we treat all of our clients like our own family. Contact us to talk with a care coordinator and learn more about your home care options, including special services such as chaperoned transportation and transitioning home from a hospital or rehabilitation facility.