BrightStar Care Indianapolis NW

Offers Home Care

60 Reviews
Call (800) 973-1841
BrightStar Care Indianapolis NW (800) 973-1841
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Reviews of BrightStar Care Indianapolis NW

60 Reviews Write a review

Home Care Reviews for BrightStar Care Indianapolis NW

October 22, 2020

By Sherri W_1

I am a current client of this provider

They have helped the most in doing things that she can't do for herself. The company could listen to what the clients want a bit more.

October 19, 2020

By Richard B_29

I am a past client of this provider

They made sure that I had everything I needed. I liked the nurse that I had coming out.

October 14, 2020

By Michael M_48

I am a past client of this provider

They would fix something to eat or drink and took care of anything I needed. I only dealt with three people, but they were all very friendly. It was easy to get hold of them.

September 18, 2020

By Cindy G_5

I am a past client of this provider

They just did stuff like vacuuming. They were very friendly and just did a really good job.

September 16, 2020

By Stacy K_2

I am a current client of this provider

My treatments are working. The IVIG has been helpful. They were kind and I didn't have as much stress. The nurses are very nice.

September 10, 2020

By Tracy P_2

I am a past client of this provider

I hired them to assist her and to be her companion and do light housekeeping, and the aides sent to me except for the one on Monday would watch TV and my mom was left alone in her room all day. My mother is in the hospital because of aide.

August 17, 2020

By Stephen H_2

I am a current client of this provider

They get me dressed and brush my teeth. They move me from place to place. They make my coffee, and they do all the general things. The caregivers that I have are first rate.

August 10, 2020

By John C

I am a current client of this provider

I have to have it to function because I am disabled. I need to have someone get me up and to bed. They are pretty dependable and they send well-trained people.

July 24, 2020

By Sharon P_9

I am a current client of this provider

She helped me in my daily life. My caregiver was great.

July 24, 2020

By Ken B_3

I am a current client of this provider

They have helped a lot, my mom needs assistance and they are able to help her out. There have been a few times when people haven't shown up when they are supposed to.

July 22, 2020

By Anthony C_9

I am a current client of this provider

She would help with antibiotics for my arm. They should be careful with the liquid medicine in the fridge, because it leaks. The nurse was nice to me.

July 10, 2020

By Patricia S_18

I am a current client of this provider

The client's care is very good. I am unable to help because I am not well, but he is still well taken care of. The caregivers always arrive on time. They seem very dedicated to what they're doing.

July 10, 2020

By Donald K_4

I am a current client of this provider

They help me with bathing and are very helpful. I like having the same person coming every day.

June 09, 2020

By Richardalaska R

I am a current client of this provider

BrightStar Care has helped the most in their availability. I like the individual that they have sent.

May 22, 2020

By Debbie A_7

I am a current client of this provider

They were willing to work with us, and we made a change of home care companies. I could tell that they had their clients at their best interest. They are easy to work with and willing to help. I like that they care about their clients.

May 12, 2020

By Gail F_3

I am a current client of this provider

They can have more consistency in the caregivers. They are very responsive when I reach out to them.

April 09, 2020

By Carl H

I am a current client of this provider

They keep in constant contact with us and let us know what is going on. They are very accessible when we try to get in contact with them. I like the people that they have. Everybody has been real courteous.

March 12, 2020

By Fred O

I am a current client of this provider

I don't think she thinks it is a positive impact due to her mentality. They are very nice people and are quite friendly. I would recommend them. They are really good at what they do.

March 12, 2020

By Charles C_12

I am a current client of this provider

They helped me bathe, dress, get my meals and clean my apartment and they drove me to my appointments. They have met all of my needs and were responsive to all of my requests.

February 19, 2020

By Patricia S_3

I am a current client of this provider

They prepare my breakfast and they help me with my bath. I like that they are well managed.

February 19, 2020

By Linda B_24

I am a current client of this provider

Having them as a home service makes things very convenient for me and the comfort of staying in my home and they are perfect for me. They are on top of things and well organized. They are here when I need them.

November 19, 2019

By Bobbie C

I am a current client of this provider

It's been amazing. There are responsibilities that they can do that provide respite for me. I like the flexibility of scheduling and the consistency in providing the service.

November 11, 2019

By Junior C

I am a past client of this provider

I had a knee replacement, so it was hard for me to make my bed. I would ask them to do that. They would also ask me if I needed something from the store, so they were willing to help me in any way they could. They were genuine and honest. I had three different caregivers, and they were all excellent.

October 21, 2019

By Ann M_20

I am a current client of this provider

They understand that consistency in care providers is very valuable to us. They could improve the communication between the management and me as his POA. They are supposed to call and tell me if I am going to get a different caregiver than the usual one, and they don't.

October 09, 2019

By Vera R_3

I am a past client of this provider

The phone problem is so bad. There are people sitting on the phone. They don't want to do anything, and they get an attitude when I ask them to do anything. They need to tell me that the people are supposed to sign in on your phone when they come in. They tell the caregivers they don't have to do that. It causes a conflict between me and the caregiver.

September 09, 2019

By Carolyn S_12

I am a current client of this provider

They need more consistency of the caregiver scheduling. I really like their communication and quality workers.

July 02, 2019

By Jennifer A

I am a current client of this provider

They need better communication and more reliability. They should improve their communication.

July 02, 2019

By Ann M_8

I am a current client of this provider

I can still work while caring for my mom. They listen to my needs, and they strive to meet them. They're responsive to my concerns.

June 11, 2019

By Michael T_9

I am a current client of this provider

They can quit sending caregivers that steal things from me. They can send caregivers that don't fall asleep when they are here. They can act more concerned about my problems. I need to have easier contact with the local management.

June 07, 2019

By Jeanette P_1

I am a current client of this provider

My caretakers are good. They come, show up, and they do their job. They could improve in communication.

May 20, 2019

By Anonymous_33

I am a current client of this provider

I have cancer, and the lady who comes here takes care of my mother who is 95. That is hard to say because the lady who comes here is very efficient. The office staff is bad.

May 02, 2019

By Wayne C

I am a current client of this provider

Some of the caregivers don't have common sense and they make me want to pull my hair out. I couldn't do anything if they didn't come at all though. They need to communicate better and hold people accountable for what they do and don't do.

April 02, 2019

By Dorothy T_6

I am a past client of this provider

My loved one had to keep telling the caregivers what to do, and the caregivers wouldn't do a thorough job. The caregivers were frequently late, were not too reliable, were not proactive in their work, and the agency kept changing who the caregiver was. The caregivers didn't take any initiative to do things, and I think they needed more training.

April 02, 2019

By Stayce R

I am a current client of this provider

I have a caregiver that knows what she's doing and allows me to be independent. I like that I was able to find a compatible caregiver who seems to want to work with me.

March 12, 2019

By Beverly B_9

I am a past client of this provider

I work during the day. I could depend and rely on them to take care of my dad. They met my needs if I had a question. If they didn't know what to do about it, they got back to me about it.

February 21, 2019

By Amanda _1

I am a current client of this provider

The only problems that we have had is getting my loved one their medication on time. I think the caregivers are pretty nice and take care of my loved one pretty well.

October 23, 2018

By Dorothy M_14

I am a current client of this provider

They help me pick up my medicine and clean up the house. I like the caregivers. They are good workers.

September 26, 2018

By Niccola G

I am a current client of this provider

It helps my husband and me overall. It gives me a break so I can do other things. It gives us time to do what we need and still gives my mother the care she needs. The caregiver is very responsible, arrives on time, and does what we ask and want. They seem like a nice person and they take good care of my mother.

August 17, 2018

By Rebecca

I am a past client of this provider

They could have communicated. There's no communication with the staff inside the company. One does not know what the other is doing. BrightStar Care was better than all the other agencies that I looked at. It was only two weeks, so I didn't have them long enough to be able to be really satisfied with them.

August 07, 2018

By Anonymous

I am a current client of this provider

When they send me somebody new, they need to introduce them to me and not just have them knock on the door. I keep getting different people, and my caregivers have health issues.

July 27, 2018

By Susan M

I am a current client of this provider

It had no impact on my daily life. If we had consistent care that would have an impact. It has caused a lot of turmoil in the family. We have not had consistent caregivers. We have had a different caregiver every single time.

June 13, 2018

By Dominick W

I am a current client of this provider

They take good care of my son. I feel comfortable with the nurses, and I don't have to check on them. They take the time to help the kids.

June 07, 2018

By Cora S

I am a current client of this provider

They help me a great deal. I can't do a lot of things like bathing. The company is okay. They are helping me where I need it.

May 18, 2018

By Becky S

I am a current client of this provider

They give piece of mind knowing that somebody is here since my dad is less movable. We could not move him without an additional person here. They could have more consistent caregivers in, they seem to be flip flopping a lot of people in and out. They need consistent caregivers.

April 05, 2018

By Lucille S

I am a current client of this provider

I don't like the fact that when somebody is off or if they can't show up, I don't get a call. I'm left with no one. It's stressful. I don't know from day to day who is coming.

April 04, 2018

By Jess F

I am a current client of this provider

They need to screen the caregivers before they send them to the field. They need to field their employees better. It seems there is a lack of training, or the caregivers are ignoring their training.

March 16, 2018

By Cheryl D

I am a current client of this provider

I like the care, they make sure everything is in order. They could be more timely. The most helpful thing the caregivers do is get her prepared for the day.

March 08, 2018

By Jackie C

I am a past client of this provider

I just had good help. Most all of the girls were very good and helpful. They were able to help me quite a bit. They would help me take a shower, get dressed, make meals, and get things for me. They did everything that I needed.

January 08, 2018

By Carolyn S

I am a past client of this provider

There were two women who were wonderful, and the rest were marginal and one was just terrible for us. I would have liked the caregivers to follow the instructions that were written by BrightStar Care personnel.

December 08, 2017

By Brenda B

I am a current client of this provider

BrightStar Care's aides are very caring and they go above and beyond. The aide I have from BrightStar Care gets me out and moving around. She gets me dressed everyday and takes me around town.

November 02, 2017

By Norma S_6

I am a current client of this provider

I would recommend BrightStar Care because the caregivers are all nice. Having the caregivers has made life easier on me because they help braid my hair and warm up my food.

October 17, 2017

By Arianne A_1

I am a current client of this provider

All of the administration was good, but the caregivers have not been great. This past week, we have found a good caregiver, but that is only one week.
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About BrightStar Care Indianapolis NW

BrightStar Care Indianapolis NW is an in-home care provider serving Indianapolis, Indiana and the surrounding area. BrightStar Care Indianapolis NW offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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