We only had them for a couple of weeks. I needed someone who was a personal assistant.
I like that they are reactive about everything.
BrightStar Care Indianapolis NW
Offers Home Care
60 Reviews
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(800) 973-1841
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Reviews of BrightStar Care Indianapolis NW
Home Care Reviews for BrightStar Care Indianapolis NW
January 18, 2021
I am a current client of this provider
January 08, 2021
I am a past client of this provider
They helped her by just being there and caring about her.
I like how responsive they were to our needs.
January 06, 2021
I am a current client of this provider
They could improve training for the aides.
They seem professional and efficient.
December 17, 2020
I am a current client of this provider
They free up time for us. They are there when we need them.
The company has caregivers who are trained and skilled.
November 21, 2020
I am a current client of this provider
They provide the care that we cannot provide as a family.
The caregivers should receive more information so that they know what to do before arriving.
November 19, 2020
I am a current client of this provider
She has helped me by being caring and knowing her field.
I have the best nurse. If she can't be there she will call me or have the office call me and I really appreciate that.
November 17, 2020
I am a past client of this provider
My mom has dementia and they couldn't get routine caregivers which was an issue. That impacted our family. Our family members had to come in to fill in for BrightStar.
They need continuity in scheduling caregivers. They had a lack of consistency of the caregivers that they sent.
November 10, 2020
I am a past client of this provider
They worked around my schedule which was great.
My nurse was absolutely amazing.
October 22, 2020
I am a current client of this provider
They have helped the most in doing things that she can't do for herself.
The company could listen to what the clients want a bit more.
October 19, 2020
I am a past client of this provider
They made sure that I had everything I needed.
I liked the nurse that I had coming out.
October 14, 2020
I am a past client of this provider
They would fix something to eat or drink and took care of anything I needed.
I only dealt with three people, but they were all very friendly. It was easy to get hold of them.
September 18, 2020
I am a past client of this provider
They just did stuff like vacuuming.
They were very friendly and just did a really good job.
September 16, 2020
I am a current client of this provider
My treatments are working. The IVIG has been helpful. They were kind and I didn't have as much stress.
The nurses are very nice.
September 10, 2020
I am a past client of this provider
I hired them to assist her and to be her companion and do light housekeeping, and the aides sent to me except for the one on Monday would watch TV and my mom was left alone in her room all day.
My mother is in the hospital because of aide.
August 17, 2020
I am a current client of this provider
They get me dressed and brush my teeth. They move me from place to place. They make my coffee, and they do all the general things.
The caregivers that I have are first rate.
August 10, 2020
I am a current client of this provider
I have to have it to function because I am disabled. I need to have someone get me up and to bed.
They are pretty dependable and they send well-trained people.
July 24, 2020
I am a current client of this provider
She helped me in my daily life.
My caregiver was great.
July 24, 2020
I am a current client of this provider
They have helped a lot, my mom needs assistance and they are able to help her out.
There have been a few times when people haven't shown up when they are supposed to.
July 22, 2020
I am a current client of this provider
She would help with antibiotics for my arm.
They should be careful with the liquid medicine in the fridge, because it leaks. The nurse was nice to me.
July 10, 2020
I am a current client of this provider
The client's care is very good. I am unable to help because I am not well, but he is still well taken care of.
The caregivers always arrive on time. They seem very dedicated to what they're doing.
July 10, 2020
I am a current client of this provider
They help me with bathing and are very helpful.
I like having the same person coming every day.
June 09, 2020
I am a current client of this provider
BrightStar Care has helped the most in their availability.
I like the individual that they have sent.
May 22, 2020
I am a current client of this provider
They were willing to work with us, and we made a change of home care companies. I could tell that they had their clients at their best interest. They are easy to work with and willing to help.
I like that they care about their clients.
May 12, 2020
I am a current client of this provider
They can have more consistency in the caregivers.
They are very responsive when I reach out to them.
April 09, 2020
I am a current client of this provider
They keep in constant contact with us and let us know what is going on. They are very accessible when we try to get in contact with them.
I like the people that they have. Everybody has been real courteous.
March 12, 2020
I am a current client of this provider
I don't think she thinks it is a positive impact due to her mentality.
They are very nice people and are quite friendly. I would recommend them. They are really good at what they do.
March 12, 2020
I am a current client of this provider
They helped me bathe, dress, get my meals and clean my apartment and they drove me to my appointments.
They have met all of my needs and were responsive to all of my requests.
February 19, 2020
I am a current client of this provider
They prepare my breakfast and they help me with my bath.
I like that they are well managed.
February 19, 2020
I am a current client of this provider
Having them as a home service makes things very convenient for me and the comfort of staying in my home and they are perfect for me.
They are on top of things and well organized. They are here when I need them.
November 19, 2019
I am a current client of this provider
It's been amazing. There are responsibilities that they can do that provide respite for me.
I like the flexibility of scheduling and the consistency in providing the service.
November 11, 2019
I am a past client of this provider
I had a knee replacement, so it was hard for me to make my bed. I would ask them to do that. They would also ask me if I needed something from the store, so they were willing to help me in any way they could.
They were genuine and honest. I had three different caregivers, and they were all excellent.
October 21, 2019
I am a current client of this provider
They understand that consistency in care providers is very valuable to us.
They could improve the communication between the management and me as his POA. They are supposed to call and tell me if I am going to get a different caregiver than the usual one, and they don't.
October 09, 2019
I am a past client of this provider
The phone problem is so bad. There are people sitting on the phone. They don't want to do anything, and they get an attitude when I ask them to do anything.
They need to tell me that the people are supposed to sign in on your phone when they come in. They tell the caregivers they don't have to do that. It causes a conflict between me and the caregiver.
September 09, 2019
I am a current client of this provider
They need more consistency of the caregiver scheduling.
I really like their communication and quality workers.
July 02, 2019
I am a current client of this provider
They need better communication and more reliability.
They should improve their communication.
July 02, 2019
I am a current client of this provider
I can still work while caring for my mom.
They listen to my needs, and they strive to meet them. They're responsive to my concerns.
June 11, 2019
I am a current client of this provider
They can quit sending caregivers that steal things from me. They can send caregivers that don't fall asleep when they are here.
They can act more concerned about my problems. I need to have easier contact with the local management.
June 07, 2019
I am a current client of this provider
My caretakers are good. They come, show up, and they do their job.
They could improve in communication.
May 20, 2019
I am a current client of this provider
I have cancer, and the lady who comes here takes care of my mother who is 95.
That is hard to say because the lady who comes here is very efficient. The office staff is bad.
May 02, 2019
I am a current client of this provider
Some of the caregivers don't have common sense and they make me want to pull my hair out. I couldn't do anything if they didn't come at all though.
They need to communicate better and hold people accountable for what they do and don't do.
April 02, 2019
I am a past client of this provider
My loved one had to keep telling the caregivers what to do, and the caregivers wouldn't do a thorough job.
The caregivers were frequently late, were not too reliable, were not proactive in their work, and the agency kept changing who the caregiver was. The caregivers didn't take any initiative to do things, and I think they needed more training.
April 02, 2019
I am a current client of this provider
I have a caregiver that knows what she's doing and allows me to be independent.
I like that I was able to find a compatible caregiver who seems to want to work with me.
March 12, 2019
I am a past client of this provider
I work during the day. I could depend and rely on them to take care of my dad.
They met my needs if I had a question. If they didn't know what to do about it, they got back to me about it.
February 21, 2019
I am a current client of this provider
The only problems that we have had is getting my loved one their medication on time.
I think the caregivers are pretty nice and take care of my loved one pretty well.
October 23, 2018
I am a current client of this provider
They help me pick up my medicine and clean up the house.
I like the caregivers. They are good workers.
September 26, 2018
I am a current client of this provider
It helps my husband and me overall. It gives me a break so I can do other things. It gives us time to do what we need and still gives my mother the care she needs.
The caregiver is very responsible, arrives on time, and does what we ask and want. They seem like a nice person and they take good care of my mother.
August 17, 2018
I am a past client of this provider
They could have communicated. There's no communication with the staff inside the company. One does not know what the other is doing.
BrightStar Care was better than all the other agencies that I looked at. It was only two weeks, so I didn't have them long enough to be able to be really satisfied with them.
August 07, 2018
I am a current client of this provider
When they send me somebody new, they need to introduce them to me and not just have them knock on the door.
I keep getting different people, and my caregivers have health issues.
July 27, 2018
I am a current client of this provider
It had no impact on my daily life. If we had consistent care that would have an impact. It has caused a lot of turmoil in the family.
We have not had consistent caregivers. We have had a different caregiver every single time.
June 13, 2018
I am a current client of this provider
They take good care of my son. I feel comfortable with the nurses, and I don't have to check on them.
They take the time to help the kids.
June 07, 2018
I am a current client of this provider
They help me a great deal. I can't do a lot of things like bathing.
The company is okay. They are helping me where I need it.
May 18, 2018
I am a current client of this provider
They give piece of mind knowing that somebody is here since my dad is less movable. We could not move him without an additional person here.
They could have more consistent caregivers in, they seem to be flip flopping a lot of people in and out. They need consistent caregivers.
April 05, 2018
I am a current client of this provider
I don't like the fact that when somebody is off or if they can't show up, I don't get a call. I'm left with no one. It's stressful. I don't know from day to day who is coming.
April 04, 2018
I am a current client of this provider
They need to screen the caregivers before they send them to the field. They need to field their employees better. It seems there is a lack of training, or the caregivers are ignoring their training.
March 16, 2018
I am a current client of this provider
I like the care, they make sure everything is in order. They could be more timely. The most helpful thing the caregivers do is get her prepared for the day.
March 08, 2018
I am a past client of this provider
I just had good help. Most all of the girls were very good and helpful. They were able to help me quite a bit. They would help me take a shower, get dressed, make meals, and get things for me. They did everything that I needed.
January 08, 2018
I am a past client of this provider
There were two women who were wonderful, and the rest were marginal and one was just terrible for us. I would have liked the caregivers to follow the instructions that were written by BrightStar Care personnel.
December 08, 2017
I am a current client of this provider
BrightStar Care's aides are very caring and they go above and beyond. The aide I have from BrightStar Care gets me out and moving around. She gets me dressed everyday and takes me around town.
November 02, 2017
I am a current client of this provider
I would recommend BrightStar Care because the caregivers are all nice. Having the caregivers has made life easier on me because they help braid my hair and warm up my food.
October 17, 2017
I am a current client of this provider
All of the administration was good, but the caregivers have not been great. This past week, we have found a good caregiver, but that is only one week.
About BrightStar Care Indianapolis NW
BrightStar Care Indianapolis NW is an in-home care provider serving Indianapolis, Indiana and the surrounding area. BrightStar Care Indianapolis NW offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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