BrightStar Care Indianapolis NW Indianapolis, IN

Anonymous_7559

The regular caregivers we have are superior. We couldn't do it without them! The owners are very hands-on and have a personal touch.

Anonymous_1704962992

They should have provided more consistency with caregivers and have backup plans for when they cancelled. They could improve their communication and organization, they don't communicate who's coming or when, and they're not consistent when getting coverage for people that cancel.

Martha _3

They have done everything we needed them to do. I would recommend them because all of our caregivers have been nice and helpful.

Timothy H_6

They help me with my overall health. They have quality nurses.

Thomas L_19

If it were not for the IVIG, I would not be back at work. I would recommend them because my nurse has been fantastic to deal with.

Cynthia _7

They have helped the most by giving me time to take care of other things. Day care is rated a 9, but night care is a 7. I would like to have them fill the slots when they send the schedule, or send out an updated schedule as they fill the slots. They only did that one week. Especially for something long-term and knowing who is new.

Michelle T_8

They do well, they are usually pleasant and proactive. I really liked the first person, but the second one wasn't great. There was a lot of miscommunication.

Cheryl _6

They made my life easier by knowing someone was there to help the client. I like that they were able to help quickly.

Kent S_1

It frees the family up and gives us freedom to still do our jobs. I like that I'm able to talk to the people that make the schedule.

Kathy _14

I have no family or friends who can drive me and stay with me. They are a necessity. The drivers have been very nice and friendly.

Phillip H_6

They helped me with taking care of my wounds. I like their bedside manner.

Chris _5

She is very friendly, soft-motivated, and dependable and she really cares about my parents. They sent different people until we got a great match.

Emily M_4

They have made it positive because the transition was seamless and there was no delay in treatment. Because I like the communication and the ease of transition.

Timothy "

They have provided some respite time for my wife who is my primary caregiver. They have provided some personal service. They were prompt in establishing my needs and assigning a healthcare worker.

Susan O_8

The agency is helpful by giving me good care the past few days and they have been really good with me. I like that I can call them if I have any problems and they will respond right away. I like everything about them.

Roy D_2

I do not have to worry about dad falling in the night. They are friendly.

Desiree M

It helps to have someone there since I work a lot. It gives me rest. I like that they are consistent.

Jean _5

The caregiver was very nice, but there were just many incidents where things happened on her shifts. We have had some issues. The very first day they were supposed to be there they came very late. Family had to do the care.

Cheryl S_11

They seem to be pretty helpful to my mom, but I'd like to see more consistent support. I'd like there to be a better quality of aid provided.

Becky _3

They covered all my shifts with great people and worked with me on my schedule. It was kind of a last minute need, and they had to piece together my care, and they did a good job. I like the communication, and I had several different caretakers, and they were all wonderful.

Bobbie C

They provide her with a service that she needs, and it is helpful to her. They have provided a lot of reliable and dependable caregivers.

JoAnne B_1

The agency is very responsive to any changes we need to make. They send people to match the schedule we need. I like that they are very focused on the client. They have the right caregivers matched with my dad.

Carol S_46

The person that they sent could have had more training with Alzheimer's people. I was working from home and still had to intervene and be available. They should have sent the same person each time.

Ma He

BrightStar was not right for our family. They could not provide consistent caregivers for our mom. They sent different people every day or so casing confusing for my mom and placing a burden on our family. Further, they bill clients for hours not worked. Several caregivers arrived late.

Blythe

They made sure that eats and takes medication. Their communication goes above and beyond.

Anonymous_5033

They made it stress-free and we knew she was in good hands. I liked that they were able to keep the same caregiver everyday.

Steven _1

I had wrist surgery and I needed help. I am kind of handicapped right now. They are very helpful with anything that I need help with. Things will get done.

Anonymous_4261

They can train the aides or get aides that are willing to do the work. I think their aides should come on time and be there when they are supposed to be there. They should do the job they are paid to do.

Patricia S_3

The services allow me to stay in my home. I would recommend them because I am happy with the care I receive.

Tracy P_2

The provider was very communicative about my mom's care. They have good staff and they were adaptive with the care.

Stephen H_2

They help get me out of bed. The quality of care that I receive is outstanding.

Myra _1

Whatever I needed they tried to help. I liked that they worked closely with me.

Patricia S_18

It made a big difference. It was like survival with their help. They were very knowledgeable. He took complete care of him to make it easy for me even when he was not here. Our lives were much better with the services in our home. I liked that the quality of the caregivers.

Sonja K_1

We only had them for a couple of weeks. I needed someone who was a personal assistant. I like that they are reactive about everything.

Richard W_25

They helped her by just being there and caring about her. I like how responsive they were to our needs.

Jennifer A

They free up time for us. They are there when we need them. The company has caregivers who are trained and skilled.

Judy G_13

She has helped me by being caring and knowing her field. I have the best nurse. If she can't be there she will call me or have the office call me and I really appreciate that.

Anonymous_4240

My mom has dementia and they couldn't get routine caregivers which was an issue. That impacted our family. Our family members had to come in to fill in for BrightStar. They need continuity in scheduling caregivers. They had a lack of consistency of the caregivers that they sent.

Michea

They worked around my schedule which was great. My nurse was absolutely amazing.

Sherri W_1

They have helped the most in doing things that she can't do for herself. The company could listen to what the clients want a bit more.

Richard B_29

They made sure that I had everything I needed. I liked the nurse that I had coming out.

Michael M_48

They would fix something to eat or drink and took care of anything I needed. I only dealt with three people, but they were all very friendly. It was easy to get hold of them.

Cindy G_5

They just did stuff like vacuuming. They were very friendly and just did a really good job.

Stacy K_2

My treatments are working. The IVIG has been helpful. They were kind and I didn't have as much stress. The nurses are very nice.

John C

I have to have it to function because I am disabled. I need to have someone get me up and to bed. They are pretty dependable and they send well-trained people.

Sharon P_9

She helped me in my daily life. My caregiver was great.

Ken B_3

They have helped a lot, my mom needs assistance and they are able to help her out. There have been a few times when people haven't shown up when they are supposed to.

Anthony C_9

She would help with antibiotics for my arm. They should be careful with the liquid medicine in the fridge, because it leaks. The nurse was nice to me.

Donald K_4

They help me with bathing and are very helpful. I like having the same person coming every day.

Richardalaska R

BrightStar Care has helped the most in their availability. I like the individual that they have sent.

Debbie A_7

They were willing to work with us, and we made a change of home care companies. I could tell that they had their clients at their best interest. They are easy to work with and willing to help. I like that they care about their clients.

Gail F_3

They can have more consistency in the caregivers. They are very responsive when I reach out to them.

Carl H

They keep in constant contact with us and let us know what is going on. They are very accessible when we try to get in contact with them. I like the people that they have. Everybody has been real courteous.

Fred O

I don't think she thinks it is a positive impact due to her mentality. They are very nice people and are quite friendly. I would recommend them. They are really good at what they do.

Charles C_12

They helped me bathe, dress, get my meals and clean my apartment and they drove me to my appointments. They have met all of my needs and were responsive to all of my requests.

Linda B_24

Having them as a home service makes things very convenient for me and the comfort of staying in my home and they are perfect for me. They are on top of things and well organized. They are here when I need them.

Junior C

I had a knee replacement, so it was hard for me to make my bed. I would ask them to do that. They would also ask me if I needed something from the store, so they were willing to help me in any way they could. They were genuine and honest. I had three different caregivers, and they were all excellent.

Ann M_20

They understand that consistency in care providers is very valuable to us. They could improve the communication between the management and me as his POA. They are supposed to call and tell me if I am going to get a different caregiver than the usual one, and they don't.

Vera R_3

The phone problem is so bad. There are people sitting on the phone. They don't want to do anything, and they get an attitude when I ask them to do anything. They need to tell me that the people are supposed to sign in on your phone when they come in. They tell the caregivers they don't have to do that. It causes a conflict between me and the caregiver.

Carolyn S_12

They need more consistency of the caregiver scheduling. I really like their communication and quality workers.

Jennifer A

They need better communication and more reliability. They should improve their communication.

Ann M_8

I can still work while caring for my mom. They listen to my needs, and they strive to meet them. They're responsive to my concerns.

Michael T_9

They can quit sending caregivers that steal things from me. They can send caregivers that don't fall asleep when they are here. They can act more concerned about my problems. I need to have easier contact with the local management.

Jeanette P_1

My caretakers are good. They come, show up, and they do their job. They could improve in communication.

Anonymous_33

I have cancer, and the lady who comes here takes care of my mother who is 95. That is hard to say because the lady who comes here is very efficient. The office staff is bad.

Wayne C

Some of the caregivers don't have common sense and they make me want to pull my hair out. I couldn't do anything if they didn't come at all though. They need to communicate better and hold people accountable for what they do and don't do.

Dorothy T_6

My loved one had to keep telling the caregivers what to do, and the caregivers wouldn't do a thorough job. The caregivers were frequently late, were not too reliable, were not proactive in their work, and the agency kept changing who the caregiver was. The caregivers didn't take any initiative to do things, and I think they needed more training.

Stayce R

I have a caregiver that knows what she's doing and allows me to be independent. I like that I was able to find a compatible caregiver who seems to want to work with me.

Beverly B_9

I work during the day. I could depend and rely on them to take care of my dad. They met my needs if I had a question. If they didn't know what to do about it, they got back to me about it.

Amanda _1

The only problems that we have had is getting my loved one their medication on time. I think the caregivers are pretty nice and take care of my loved one pretty well.

Dorothy M_14

They help me pick up my medicine and clean up the house. I like the caregivers. They are good workers.

Niccola G

It helps my husband and me overall. It gives me a break so I can do other things. It gives us time to do what we need and still gives my mother the care she needs. The caregiver is very responsible, arrives on time, and does what we ask and want. They seem like a nice person and they take good care of my mother.

Rebecca

They could have communicated. There's no communication with the staff inside the company. One does not know what the other is doing. BrightStar Care was better than all the other agencies that I looked at. It was only two weeks, so I didn't have them long enough to be able to be really satisfied with them.

Anonymous

When they send me somebody new, they need to introduce them to me and not just have them knock on the door. I keep getting different people, and my caregivers have health issues.

Susan M

It had no impact on my daily life. If we had consistent care that would have an impact. It has caused a lot of turmoil in the family. We have not had consistent caregivers. We have had a different caregiver every single time.

Dominick W

They take good care of my son. I feel comfortable with the nurses, and I don't have to check on them. They take the time to help the kids.

Cora S

They help me a great deal. I can't do a lot of things like bathing. The company is okay. They are helping me where I need it.

Becky S

They give piece of mind knowing that somebody is here since my dad is less movable. We could not move him without an additional person here. They could have more consistent caregivers in, they seem to be flip flopping a lot of people in and out. They need consistent caregivers.

Lucille S

I don't like the fact that when somebody is off or if they can't show up, I don't get a call. I'm left with no one. It's stressful. I don't know from day to day who is coming.

Jess F

They need to screen the caregivers before they send them to the field. They need to field their employees better. It seems there is a lack of training, or the caregivers are ignoring their training.

Cheryl D

I like the care, they make sure everything is in order. They could be more timely. The most helpful thing the caregivers do is get her prepared for the day.

Jackie C

I just had good help. Most all of the girls were very good and helpful. They were able to help me quite a bit. They would help me take a shower, get dressed, make meals, and get things for me. They did everything that I needed.

Carolyn S

There were two women who were wonderful, and the rest were marginal and one was just terrible for us. I would have liked the caregivers to follow the instructions that were written by BrightStar Care personnel.

Brenda B

BrightStar Care's aides are very caring and they go above and beyond. The aide I have from BrightStar Care gets me out and moving around. She gets me dressed everyday and takes me around town.

Norma S_6

I would recommend BrightStar Care because the caregivers are all nice. Having the caregivers has made life easier on me because they help braid my hair and warm up my food.

Arianne A_1

All of the administration was good, but the caregivers have not been great. This past week, we have found a good caregiver, but that is only one week.