BrightStar - Naperville / Oak Brook

Joan B_32

The caregivers are good quality and are important to me. They are dependable.

Carol K_22

The service has been excellent, and the caregiver helps her out. BrightStar has good-quality of caregivers, and the assistance with scheduling has been helpful.

Vicki P_1

They always answer the phone and talked you through things. They are reliable to get people in pretty quickly if someone is missing.

Norman "

They have helped the most by helping me get around to where I need to get to and helping me with the house work. I would recommend them because of the variety of the scheduling situation.

Anonymous_1702058673

They are here to help me during the evenings when I'm alone and cannot get my husband into bed myself. They make that possible because I cannot do it myself. I don't know if they can be based on my limited needs, but it would be nice to have more consistency in staffing. I understand why they can't necessarily do that.

Sharon H_33

I think it was just being there and a companionship. He was already in a community providing a lot of different amenities. They have flexibility. They give for two hours at a time. You don't have to give too much notice if you want to stop it. These are all good things. It's overseen by a nurse.

John P_64

They provide companionship. They are punctual and I appreciate their ability to take care of my wife.

Silpa N

They have helped the most with the service that I am using from them. I would recommend them because they are very prompt with the service and keep me posted with the plan and have a backup option.

Rich F_1

Everything we have asked for help on, we've never heard a statement like, "we don't do that." Nothing has been refused. I would recommend them because they seem to do some give and take to take care of us.

Anonymous_7661

They could frequently recheck wound care. I like that the quality of the nurses.

Beth R_9

They encouraged him and had positive attitudes. I like that they brought in caregivers that were sensitive to the needs of my brother.

Rathain

Professionalism, punctual and do what they need to do. They have a person available, if not the same person they can arrange for an alternate person.

Tarita B

They have really helped us because my dad is a difficult person and have been tolerable and manage his behavior and still do what they need to do. I like that they are available even on a short notice.

Jason R_6

They did light housekeeping for me. BrightStar Care had cared for my wife last year and they did a good job. They were prompt and the service person who came were knowledgeable and conversant.

Lisa D_23

They could make my life easier by paying attention to my notes that I leave for them, such as the meals I've prepped for him. I wish they were more consistent when there's someone not available to come to the house. We've had a couple instances where nobody showed up. The back-up plan isn't real good.

Carol C_44

The main thing was the help with my husband, but now it is just assistance with my day-to-day living. I have had good communication with them, and I have had good care with good people.

Jackie R_10

It has made it much easier for me to make appointments knowing I will have transportation. I like their quick response.

Jane O_2

Everyone did a good job, and some did an outstanding job. I like that they are easy to work with and accommodating.

Judy M_23

On occasion, they've had to cancel at the last minute. They are very professional.

Jerry D_4

They take care of the cooking for her and help with her exercises. It allows me to leave if I need to. They are always there and take good care of her.

Doug M_14

The caregivers have helped the client the most by reminding her of her medications. I like that they're very friendly and they have good caregivers.

Anonymous_7258

They have provided me with what I needed. I like that everyone that has come in has the same kind of routine so that there is consistency in my husband's care.

Brenda B_13

We just needed better caregivers. They needed to send us more qualified caregivers.

Janet K_17

They come on time when they are supposed to. I like the people who come from there, they are very nice.

Kim L_12

BrightStar Care has made my experience positive by giving me peace of mind. I like BrightStar Care because the caregivers are friendly and energetic.

John "DOUG" M

They help most by just being here to keep me company and doing those things that I cannot do around the house. The caregiver I have now is great. I used to have a different one every time but now I have Jackie for all four days of the week.

Mary F_31

I wasn't able to perform my house duties and the caregivers came in and did a good job. I liked BrightStar Care because they were professional and always on time.

Peggy M_14

They help my husband get around with the Hoyer lift. I would like consistency in caregivers, so I don't have to train a new one each time. The people are genuine, and they know what they're doing.

Michael D_17

They have been getting my father to drink water. It gives me peace of mind to know my father is being taken care of. People there are reliable and friendly.

Paula N_2

My caregiver has helped me the most. I like that this agency tries to keep you with one caregiver.

Anonymous_6717

They provide a lot of cleaning for me. They come on time.

Andy M_2

They made it positive by being there and talking with him. Everybody was really nice, and they turned on the services quickly.

Laurie N_5

They helped the most by being able to care for him when family members could not. I liked that they had good staff.

Robert K_27

They were flexible. They were good to deal with.

Doug M_13

They provide social interaction for my mom. I like that they are friendly when you call.

Bob M_16

In my life, they are essential because it gives me time to run errands and to work. For the client, they have been good adjusting to her needs as her health condition deteriorates. The aids are very well-trained and they are great. BrightStar bends over backwards to give us continuity in our aides. It's nice to get to know them.

Kathy S_37

They help with getting up and down the stairs. They are reliable and they follow up quickly when there are any changes.

Rachel C-P

My mother has been receiving excellent care from Rochelle for over 2 weeks now. Rochelle has become a reliable, trusted member of our family team. Her skills used in helping my bedbound mother at the end of my mother's life have been outstanding in every way. Rochelle has an exceptional bedside manner as well as top skills in managing my mother in bed with tender loving care. We are so appreciative. Every star available for Rochelle. Dealing with Brightstar overall has been a pleasure. Thank you.

Anonymous_6360

She desires companionship and they also drive her places. They are pretty fast about answering my call and emails.

Anonymous_6445

The regular caregiver would give him haircuts and shave him. We had an issue with some staff members. One of the caregivers left him alone in the house and then he locked her out, and the police had to be called.

Joan B_28

The services make life easier. I like that they have high quality caregivers and that they are qualified and very helpful.

Elton K

Having a person to occupy my wife while I have other duties is great. I like the flexibility the agency provides.

Thomas C_18

They help with keeping the house clean. They have some wonderful people.

Geanine M

I think they should try to engage the client to do more activities like cards. I like that they have been dependable.

Geanine S

Having a person here so I am not doing it all has helped the most. I like that they try to find the right match for the person.

Sandi C

There is peace of mind knowing someone is there. I think they are reliable, and I like a number of people who work for them.

Laurel H_3

They have sent people when I needed someone to help him with getting out of bed. The people were nice and well trained.

Sharon S_24

I knew that the caregivers were with the client, and I could relax. I like the ladies that came, they were attentive.

Teresa _1

They can screen people more carefully. They need to have better quality people available.

Anonymous_5881

She didn't really have any service, it was only a week or two. I really liked the staff.

Gene F_1

They help her to shower and wash her hair. They spend time with her. They also do light housekeeping. They come when they say that they are going to come. If it is not the normal person, it is someone else.

Anonymous_5709

The caregivers were always different, which was stressful, but the services allowed for me to go out. The agency needs more consistency of care.

Tim B_2

When I am in town, I am able to do things knowing she is taken care of. They have been very responsive because I am only there part-time.

Sarah N_3

Her mobility and making sure she is staying safe. There are some really excellent aides, very kind and helpful.

Kathy _10

The services have helped the client get to doctor's appointments. The agency is has a good ease of scheduling, flexibility, and good quality caregivers.

Annette C_4

They could have contacted me regarding changes with caregivers. They didn't let me know if someone else was coming instead of the usual person. My intentions were for someone to interact with my Mom and not just sit and look on their phones.

Anonymous_5352

I would like it if they made sure that everyone has a COVID shot for one thing, and maybe had some ongoing training. I like that they always have someone available, so if the person I have can't make it they'll fill it in with someone else.

Ron L_4

The agency has had good people. They are well organized.

Bernie C_2

It was too much money for the little work that the caregivers could do. They just couldn't find caregivers for my husband.

Maureen G_4

They understood my needs. I like almost every single one of the people they sent was outstanding. It was nice because I got the same person several times.

Roberta P_1

They help me out with the client that I have. I like the flexibility and how you can change things.

Jo P_1

They make life easier by being friendly to me. I like that they are pretty reliable.

Peggy H_9

She spent most of her time talking on the phone instead of with my mother. We were disappointed that we could not get vaccinated caregivers.

Steven A_1

She went beyond what was asked. She kept my wife comfortable. She liked everyone she dealt with. Every one is very nice and delightful.

Jean M_26

I was able to get some sleep. The nurses that came were extremely qualified and made the ease of caring for Dennis easy on me. They had a great rapport and were very professional. They competently handled the schedule.

Tyonne C

They are good at communicating with you. I like the reliability and sustainability.

Chris K_3

They show a lot of kindness to my mom and I feel that she is safe with them. The caregivers are very kind and patient. They are willing to do anything for us.

Jennifer M_17

We really loved our caregiver. The people that were sent were wonderful. Not one of them was not a good fit. I like that they are easy to deal with and they were nice.

Paul _6

The caregivers need to apply the ointment to my mother earlier in the window of receiving the ointment. They should not wait until later in the window. They are very responsive. I have been able to call on short notice and they provide the care.

Jackie _2

Its more for my mom really because she cannot keep up with everything she needs to do. They have really helped her by helping her with all the daily chores and making him breakfast. I like that they mostly have very diligent caregivers in the care they provide.

Annie M_7

They have helped us the most by helping us and knowing that my parents are in good hands. I want them to have better work ethic among all of the caregivers. There has been some weird stuff with certain caregivers. The majority of the caregivers have been great though.

Anonymous_4802

They made my life easier by transporting my mom back and forth from dialysis as well as doing light housekeeping. They're quite expensive, that's the only thing. They did a really nice job with my mom.

Mark L_2

There has been a lot of changes with the caregivers, so the turnover issue is kind of disturbing. The care that was provided was very punctual and responsive when I need them

Laura R_11

I can get out and do what I need when they are here. I like having someone available. All of them have been pleasant with us.

Gene J_1

Some caregivers were incredible and others needed to be told what to do and work found for them instead of finding it themselves. I would like them to let us know if the same people were coming and when they were coming.

Paul M_13

I have ALS and I need a lot of help. The caregivers do a great job of making my new normal a life that is high quality. They make my life a happy one. I like the nurses and the CNA's that the agency paired me with.

Ruth _1

The caregiver that we have is exceptional. She is considerate, kind, and a hard worker. I like the caregiver that we have.

Anonymous_4528

It helps out a lot. We don't have to do the things that come up that can't be avoided. I don't have to leave the things I'm in the middle of, so having that help is a big plus. I'd like consistency with a caregiver.

Ken _3

Her life hasn't changed much since we started these services because she still has some of her health issues. They do a good job and the caregiver is very nice.

Tyonne "

They address problems quickly. They were fluid and flexible.

Anonymous_4325

It made our life easier and it gave her companionship. They hustled to accommodate us in what we needed.

Kenneth M_9

It was just uncomfortable having different people here all the time because of the COVID virus. They give personal care. They took good care of Toni.

Pat C_11

I never worried about scheduling. I couldn't have done it without them. I was very impressed with the fact that they were easy to work with, the nurses were great, and if someone didn't come they got someone else.

Dan C_8

They showed very good compassion to my wife and they helped with her needs. I liked the quality of the people that they provided.

Anonymous_4249

She took care of bathing and all the other total care. The person who took of my care of my mother was very good.

Cleveland S

They make sure that I am comfortable and able to do certain things. They are on time and punctual. They work hard.

Pam B_9

They provide dependable support. They are reliable.

Kathy N_3

They have sent good caring people. She talked to my mom even when she couldn't respond. They were responsive to us.

Mike S_12

My mother is in a difficult position, but they're doing the best they can. They're timely, consistent, and they have good follow up.

Dorothy P_17

When they came out, they did what they could. They were helpful. They could not provided the service that I needed, but it was not their fault. I had no complaints with the services that they provided. They did the laundry. The people were friendly.

AnonymousoyP

The agency has a really good caregiver and good nurse case manager and they follow through. If I need a substitute they find one. The agency has very good follow through and quality workers.

Annette C_2

They help with laundry and helped my mom around the house. They screen their caregivers well.

Carol S_44

They have watched over him and get him his meals. I would like them to consider my request for the caregiver I ask for.

Luis D

They were very careful and very informative. They gave me information on how to care for the PICC line. For the most part, the two people who came to the house did great service.

Tom L_6

I had help with showering. What they did was fine. I thought the whole thing was very professional.

Jean C_10

They didn't have to do too much, but they made sure I was able to get up and go to the restroom okay. The girls were very pleasant, on time, and I had a positive experience overall.

Jami C

They helped the most by managing the medications and giving it to her. I liked the people that were assigned to us. They were very qualified and cared a lot.

Kenneth M_8

I am still on a walker but I just ran out of issues. James is taking care of my wife then and I can ask him questions occasionally. One of the therapists, James, had a wonderful personality, was on time, and was very concerned about me and took good care of me. He did a wonderful job of getting me going again.

Pat H_8

They were very attentive to my mother. They were very friendly and warm.

Christina _2

Having someone not family in your house is really weird. There were good ones and bad ones, and when we needed someone to not come anymore, they helped us out with that. We ended up with some really good ones at the end.

Beatrice B_2

They have given me peace of mind. I like that they are reliable.

Anonymous_3296

They have provided for my needs and they have helped me after my injury. I like the choices that they give me, like the clients that I can choose, there is one caregiver that is an exception and is unreliable.

Anonymous_3273

I wouldn't survive without them. I have had some very good caregivers. Generally, everything makes me very happy.

Sherri D

It would take me 30 minutes to explain to them the things that needed to be done. It was very stressful for me because I was relying on you to help and had to find replacements. We needed extra help and they were making lots of mistakes. There was also no consistency.

Shaik D

It was really helpful in his daily activities. They helped him to walk. The delivery was prompt and on time.

Debbie H_10

She was a feisty old lady, and they just continued giving the best care that they could give. I couldn't have been happier with the services. There were a couple caregivers that were very outstanding. They went above and beyond. Lynette was a very eccentric person with a lot quirks, and they dealt with it wonderfully.

Mary A_26

It is an easy transition when they come with the shift change. They are very thorough, and they have compatibility. They are easy to contact, so any problem solving and resolution is fairly easy.

Susan V_5

They could have given better consistency with the caregivers. I like their flexibility in staffing.

Jackie K_8

They're very helpful because I had a cast on my leg. They're fantastic when they come to visit, and they're very thorough. They are a lot of fun to be with.

Gayle M_3

She uses the service for companionship, and they play games and watch TV. My loved one actually has recommended them to someone. We like the people they have sent.

Brenda L_7

My caregiver was there the last time for my dad, and I don't think I have ever met a kinder, more impressionable man ever. I was very impressed with him, and even more impressed the second time I met him. From the time that the request was made, it was a very quick turnaround time. I called and said that we needed someone, and they got it the same. I was very impressed that each time I called when we needed someone, they were able to send someone out in for a few hours, which was a great relief.

Lama A

It made my life easier. They are very personal and accommodating.

Brooke G_1

The care is extremely beneficial. The personal experience I get form my aide is the most helpful part. My particular girl is extremely reliable.

Julie C_6

They have qualified people to support my dad. The caregiver mostly works with my dad, and she assists him with daily activities. I would like for them to have consistent people, for caregivers to leave on time, and to be on time.

Kim R_4

It takes the worry off of my plate. If there's an issue, or I can't reach my mom but know the nurses are there, I can call. They can get a message to my mom, or they can get a message to me. I like their availability to work with our ever-changing schedule, especially on short notice.

James P_1

Their people are on time and reliable. They provide good care and have knowledgeable people. I like that they fill my shifts and the people are on time. They are reliable and show up. They provide good care.

Lynn B_2

They communicate well with my mom. She is stable. She is not declining. I think that the care has helped with that. I think that the initial visit was good. They listened to what I needed.

Emmy C

They help him do mental and physical exercises if needed. Most of the people from BrightStar are very caring.

Charles S_9

Our caregiver is polite, treats my mother well, punctual, and pleasant. Their follow up is pretty good.

Kristan R

It allowed me to spend time with my husband. I like that they were dependable and quick to apply service for my husband.

Carol S_30

They help with errands and in the house. They have good workers. If you don't like the caregiver, you can call and tell them.

Gary S_9

They do everything I tell them to do, and they are gracious about it. They are doing a good service by helping my needs. They are always on time, and you can count on them. We are really satisfied with them.

Barbara M_9

It was great because I couldn't drive over there to give her the care myself. They were respectable and there every day. The manager would check in with us every once in a while.

Bobbie R

There needs to be more consistency with the same caregivers, so he knows what to expect. We had several times that they didn't show up on time or they brought him back late with no explanation. They were supposed to set up recurring appointments for me and they have yet to do it, even though I have requested it three times.

Kathy R_15

There is someone there when she needs them. She becomes ill suddenly and it is good to have somebody there to help her. The quality of the caregivers varies. They need to hire people with common sense.

James P_9

I think it's fantastic. It's a very convenient. They work with us in terms of our schedule and flexibility. I think it's awesome. It's an excellent service. They stand behind what they say they're going to do.

Anonymous_1774

They got into the routine, they got things done, and were able to reminded her about a lot of things. They were very good and very understanding after everything that happened. I had no problems with them.

Krista V

They provide consistency of caregiving, which is very important. I like the ease of scheduling and consistency of staff.

Lawrence O

The caregivers would clean up when there was nothing else to do for my loved one. I would recommend them to anybody around here who needs care.

Virginia D_5

I could not get out of bed before so they now take care of every need I have. They are very efficient, on time, and I have no complaints about them at all.

Jennifer W_1

They were compassionate and caring and gave us so much comfort. They took such good care of him, and they were like family. I like the caregivers because they were the best.

Ellena V

They have helped me with everything, like health care. They are compassionate and I don't have to think twice about things. My parents have been very well taken care of. I like that the care has been outstanding.

Sue K_3

They helped by providing her with security and me with comfort that she was being well cared for. I liked that they paired up a good professional with my mom.

Anonymous_1492

They could figure out how to provide the services for less money. I like that for the most part they are there on time. Though the last couple of days that hasn't been true.

Jane F

After I was very upset about not having the same caregiver, they finally did get someone to come that was the same person. I would like to see consistency with having the same caregiver.

Shirley _3

They're taking care of my sister who is a cancer patient. They're doing things that I would have had to do, while running back and forth. They're handling it for me. They are constantly taking care of my sister. I haven't had any problems and I'm very happy with it.

Patricia S_19

She came and did her job perfectly. They have caregivers with qualities anyone would appreciate and enjoy working with.

Toni M_1

They are here to take care of my husband while I go to work. They are convenient and try to meet my needs for the odd hours that I have.

Charles W_4

They take a lot of pressure off of me from a primary caregiver perspective. My stress level has plummeted. They care about their employees. I've had the same person in here for over a year, and she's almost like part of the family. She loves BrightStar Care.

Laura H_4

They give me peace of mind. They're flexible.

Christine T

They were a big help. Just by having someone here, I had major back surgery and I couldn't drive so they would drive me around. I have been having trouble getting people, they have low staff that will come do home visits.

Annette S_2

I couldn't go where I wanted to go since they didn't show up or were late. No one did anything for us, and they were always late.

Anonymous_223

They have helped with my loved one's medication intake and regularity. They have very good communication. They are friendly and timely.

Melba C_1

They were always there for his every need. They were very accommodating and I saw that I had nice people to take care of him.

John _3

They do a service that we need, yet sometimes the ones that come aren't as excited about being with her. When we call, someone comes over, and they're willing to stay. That's the most important thing.

Terry M_1

They freed me up to do things I have to do. I only met one of the associates because I work. I can't be there a lot, but she was quite good and gave a great effort. It wasn't an easy task to watch my brother.

Sharon W_3

I use it for respite. I just need the opportunity for a break and have someone else be responsible for a while. The people they've sent us have been very capable and I'm satisfied with their service.

Laura K

They were always here when I needed them. I felt comfortable leaving my mom here with them. The care was very good. They were very accommodating and flexible.

Jill D

We couldn't have had my mom stay at home without their continuous care. There were a couple of times when there were lapses in coverage. One aide wouldn't show up and BrightStar wouldn't know. I'd call and they'd fix it, but it was definitely frustrating when there's not continuity of care.

Debra S

He didn't want the help and my father dismissed the caregivers twice. For us, we knew he could not be alone in his condo. We have called the agency on 3 or 4 occasions on very short notice and they have always been able to come up with someone.

AnonymousyAM

They show up to take care of my loved one. They're good workers when they're there. They're loyal. They listen to them and their needs. They provide good care and the caregivers are friendly.

Emma T

They are very cheerful and cordial with him. They are very good at what they do.

Judy C_5

It helps a lot because it gives me a chance to run errands and do things I need to. I feel that the caregivers assigned to my husband are attentive and meet his needs.

Lois M

I am incapacitated and they have helped me out a great deal. I have liked that they are nice and caring. They are on time and prompt.

AnonymousGXv

The staff was very professional and caring.

Peggy K

It was the overnight care we needed most, so it helped my loved one to relax knowing he was taken care of during the night. They were helpful, efficient, and professional in the way they got everything set up.

Doloris G

I would not survive without them. I've had very good results with them. People are always on time, and I've only had problems with one person.

Nancy S

Having someone there with my mom gives me the opportunity to not have to be there all the time. BrightStar Care makes sure that their people are on time.

Eileen

She is very happy with her caregivers. They are very kind and caring to her. They are very responsive and send out well trained caregivers.

Robert W

The office was responsive to me when I called them. I would have liked for them to provide someone who met my criteria for the care.

Harol-Deane G

We have a good caregiver who comes to help me with my husband. He gets him cleaned up and dressed every day. They make a big impact because I am half my husband's size and I couldn't handle him myself at all.

Christine G_2

It all depends on the caregiver that you receive but the caregivers we've had have all been great. The caregiver was able to take care of my loved one so that he got good care and we could still manage the rest of our lives.

Robert E

They're responsive to the client and the family, the nurses care wonderful, and one caregiver that I have is fabulous. The nursing component has been fantastic because if I need a nurse to do an assessment, they come out and give me the feedback that I need to know before rushing to the hospital.

Sandra J

They were easy to work with. I am independent, and did not need her.

Anonymous2mP

They were just average. I have used others, and they were no better than them. They were just fine. The client did not need that much care like some other patients, so it is hard to judge. It was just important to have someone here. They had a proper impact.

Robert

They are very responsive and flexible. They help up doing personal things that she is not able to do herself. It is nice to have another female helping her.

Mary M

BrightStar Care is wonderful. The people they've sent to sit with my mother have been very compassionate, nice people. They've talked with her, and I enjoyed having them with her. I felt confident enough to leave my mother alone with them for a couple hours, and she would be fine when I came back.

Nancy T

When I have concerns about the care, I feel like I never get good responses about the care. We never know who is coming into my father's home, and he is an older gentlemen and he should not be opening the door to people that he doesn't know. The caregivers sit down and eat all day, and they mess with the amount of care that they give my father. He has to clean the messes that they make. We had two caregivers though that are really good. The others, we have issues with.

Maria B_5

BrightStar Care's prices are reasonable, and they were responsive to my needs. It was night and day to have BrightStar Care because I wasn't able to care for my mother.

Anonymous

BrightStar Care is kind of hit or miss with some of the nurses. We found one gem, a few average, and one or two stinkers. Overall, the nurse coming in and taking care of my loved one has been very helpful. There were several that I had to train with the specifics of my dad's case.

Joe C_3

BrightStar Care had compassionate and caring caregivers. Having BrightStar Care allowed us to know that someone was here taking care of my loved one.

Nancy S_8

BrightStar Care hired very good caregivers. The 24-hour hotline was perfect. The caregivers were attentive.

Buddy B_2

I would hesitate to recommend BrightStar Care because of their chain of command, and if I have a problem, it's like calling the government to have them fix something. They're not too readily available. BrightStar Care needs to communicate a little better as to what's expected from us and what's expected from the caregiver. The caregivers are coming to me, instead of the agency, with their problems.

Mary R_2

BrightStar Care is available all of the time, has nice people, and I feel that they are knowledgeable. The services from BrightStar Care make my life easier because I can go to work without worrying about my dad.

Bert S_1

BrightStar Care were very professional and caring. They assessed the problem and stepped right in.

Brendan B_1

From my personal experience with BrightStar Care, we haven't had any issue other than trying to figure out if a caregiver is coming or not. The communication can sometimes be an issue, but that's it. Their staff is great, and they are usually spot on to help us out when we need assistance. The services from BrightStar Care have made life easier for me because there is someone here to help me with my mother. The caregiver is like family to my mom and can get to her in a way that I can't. She won't listen to me, but she will listen to the caregiver. They have had a huge impact and have helped with PT as well.

Helene D

I would refer BrightStar Care to others because I was very impressed with the care coordinator. The services provided by BrightStar Care made me feel comfortable with the fact that caregivers visit.

Vincy F

I am not used to people doing things for me but I feel that the caregiver from BrightStar Care tends to take over and that sometimes the care interferes with my personal preferences. BrightStar Care has made life easier by providing rides to the store.