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VITAS Healthcare

1340 S. Damen Ave, Chicago, IL 60608

(800) 558-0653 (Call a Family Advisor)

3.54

(11 reviews)

Offers Hospice

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Reviews of VITAS Healthcare in Chicago, Illinois

3.54

(11 reviews)

    Austin Nolavegas

    5

    August 30, 2023

    I am a past client of this provider

    If I could give 10 stars I would. My experience with everyone at Vitas - from the initial consultation to the entire nursing staff and phone operators - was incredibly professional, understanding, patient & comforting through one of the most difficult & heartbreaking experiences I’ve ever had. When my mother got out of the hospital and I could no longer give her the care she required, Vitas Hospice stepped in & made everything easier for our family. They are a well oiled machine that always took the time to explain things to us so mom was involved in making decisions about her care. I can’t thank the nurses enough for their around the clock care and making mom comfortable in her last couple of weeks. I cannot recommend Vitas enough! Our experience was nothing short of a godsend.

    Lynn's

    5

    March 28, 2023

    I am a past client of this provider

    I would recommend VITAS for your end of life care , They went above and beyond with my father ( Jonathan)and kept us inform with every health care issues and also , cared about our feelings too. I felt like some of my dad’s health team made you feel like you were family /friend,the way they enjoy and care for my father. They took the time to sit with him and talk with him , Jeff the social work did above and beyond what was expected of him and at the end spend time sitting with me as I sat at my dad’s beside , Chaplain John and Darren were so kind and considerate even singing with my dad because it made him happy. We had a couple of nurses , Terri , Denise and few others ( sorry I can’t remember everyone names) that kept us informed and made sure my dad’s pain was under control and ordered a new wheel chair so sitting up was more comfortable, I was impressed that even the doctor in charge had called me to let me know what was going on , VITAS has everything, even a music therapy team to make your family member feel more comfortable , They even made sure my dad got a shower weekly and bed bath at the end and what impressed me the most was a bather came and cleaned up my dad after he passed so he would have some dignity. As a Daughter , they help get thou this difficult time with my dad . Lynn S.

    lwill

    5

    December 13, 2022

    I am a past client of this provider

    If you were like me, you are here desperately looking for reviews because you have to make a quick decision for your loved one. That's why I'm here today to tell you VITAS provided excellent care for my father. They made sure he was comfortable and had a peaceful passing always attending to what was going on and continually making adjustments throughout the care. They were very responsive to any inquiries I had through the journey. On a holiday, they returned my call within 10 minutes and sent someone ASAP to attend to an immediate need. Everyone was kind and answered all questions whenever those arose. VITAS offered many services for my father, and for us as the family. If deciding between the final two agencies, pick this one. Chicago suburbs, Palatine office.

    RoseyEspo

    1

    May 16, 2022

    I am a current client of this provider

    Do not use this company. They do not care about you they do not care about the patient. We got a good sales pitch, there has been a mistake after mistake after mistake. Wrong bad equipment delivered. No supplies delivered. Nurses come with nothing on them to actually help. Wounds have Band-Aids too small so it's ripping off scabs. They say they care about pain management but give no medications and discontinue everything that is supposed to keep them out of pain. They also lied about how my mother would come home. Everything we agreed upon was canceled and they decided to cancel nutrition and medicine without our consent. Absolutely disgusting and horrendous company.

    MinnaS

    1

    March 5, 2021

    Other

    I gave one star because it wouldn’t let me give zero! Vitas “cared” for my father in law in end stage cancer. They were completely unprofessional. On multiple occasions nurses did not show for scheduled shifts leaving us scrambling to find help. Vitas also sent a nurse WHO KNEW SHE WAS COVID POSITIVE. Several family members got covid as a result and it made a stressful time much worse. Save yourself the headaches and go with another service!

    jsss

    5

    September 7, 2020

    I am a past client of this provider

    Vitas Palliative Care and Hospice from Lombard, IL was wonderful! Dan R., the Palliative Care Nurse Practitioner, was fantastic - knowledgable, thorough, compassionate, communicated well, and efficiently followed up with the doctor for changes to improve care. He got to know my Dad and could detect changes in his status. He made a huge difference in my Dad's last months of life. When Dad went to hospice care, the team was great! I could discuss requests and concerns and they followed up quickly. They were all very nice, and Lester, the LPN was especially helpful. Dr Singh was fantastic - she did a video visit with my Dad and the nurse while I was present due to a change in my Dad's condition. She was extremely thorough, we did not feel rushed, and she collaborated to come up with an excellent plan. Thank you to all of the team for making my Dad's last weeks the best they could be.

    Mary

    5

    February 25, 2019

    I interviewed this provider

    I cannot say enough good things about Vitas. My brother has been seen by Anna and/or Carol from Vitas on a regular basis for several months. I am amazed not only at the level of care they provide to my brother but also their communication. Anna is most diligent when it comes to communicating the state of my brother's health after every single visit! I have met both of these angels of mercy when in visiting my brother and they are so mindful of his situation and considerate of his comfort and feelings at all times. Thank God for these two ladies and for this organization. It allows myself and my siblings to sleep at night.

    Provider Response

    Thank you for taking the time to share your experience with us, Mary. It has been an honor to care for your brother and family. We’ll be happy to pass along your note to Anna and Carol.

    mpstrong101

    5

    October 12, 2016

    I am a past client of this provider

    We had an incredible experience with the nurses and care givers at Vitas. My mother spent the last week of her life in my home and the Vitas staff took care of her and our family. I found them to be incredibly professional, caring and supportive. Every person we encountered at Vitas was compassionate and loving. I was able to spend quality time with my mother and I felt she had the best care possible. The hospice professionals we encountered were truly special people.

    Provider Response

    Hello, thank you for your kind words regarding your experience. We have shared your feedback with our management team who will be sure to share your review with the team that cared for your mother. Take care, Avni.

    blue Ivy

    1

    August 3, 2015

    I interviewed this provider

    My Mother was in Vitas Healthcare at Mercy Hospital .It was a horrible experience she was there all most three weeks the staff are heartless people not very nice at all actually found some of them to be very rude . Your loved one do not receive the care that they promise had to constantly go find a nurse only had one nurse that actually did her job the others were terrible .Keep looking this is not the people that you want caring for your love one this provider the staff there are awful would never ever recommend this provider to anyone. Once your love one past no one from Vitas reaches out not so much as one kind word .Will rate 1 star because you can't submit with out rating them but I rate them a 0 .

    Provider Response

    Dear Blue Ivy, please accept my deepest condolences for the loss of your mother. I’m so sorry to read of the experience you had with VITAS in the Chicagoland central area. Please know that this occurrence is not reflective of the compassionate, quality care we are known to provide. My name is Avni and I read all online reviews about VITAS. I’d like you to know that we take every reviewer’s feedback seriously and I am following up with our local VITAS management team to investigate this matter further. If you have specific information that could be of help while we investigate this internally, please feel free to reach out to me at media@vitas.com and let me know. Sincerely, Avni Parekh

    artierita

    1

    October 27, 2013

    I am a past client of this provider

    I would never recommend this provider. They had great marketing and appeared immediately - they found out that I needed hospice care for my mother. I am sorry I hired them. They didn't provide the care they promised and when I complained to their main office, instead of trying to help me and my mother, they argued with me. Bad customer relations. I had to tell them that I was the client and they needed to help solve the problem or i would find another provider. Then, none of the things that we agreed would be done were done. The nurse in charge of my mother's case went on vacation and his replacement said to me at my dying mothers bedside " I hear you are complaining about one of our best nurses". Unbelievable. My mother died a couple of days after that, so I never saw or heard from that company again. Not a condolence, a follow up call, nothing. They were horrible. There is one star on this review only because this rating service wouldn't accept no stars.

    Caring135278

    5

    July 30, 2011

    I am a past client of this provider

    The angels at Vitas Hospice showered my mother with love and the most comprehensive medical attention she has ever had. They were so compassionate and assisted us through the last stages of her life. I will never forget the love and support they provided to my entire family. I learned there are so many patients that would qualify for hospice care sooner in their illness if they would only discuss this option for care with their physicians. My hope is more people can experience the love and compassion from Vitas Hospice for their family members.

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    Medicare

        Ownership Type: PROPRIETARY - CORPORATION
        Rating Date: 9/1/2023

      About VITAS Healthcare in Chicago, Illinois

      VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call 800.93.VITAS.

      Services

      • Pet therapy
      • On-going bereavement groups

      Map of VITAS Healthcare

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