Assisting Hands - Gulf Coast Tampa, FL

Arlene L

I am a senior living alone and had knee surgery. The Assisting Hands Aides that took care of me day and night were always at my side, prepared meals, helped me in and out of chairs and bed. They helped me get dressed, undressed, and helped with cleanliness necessities. They arrived on time and were easy to get along with. I highly recommend Assisting Hands.

Greyt

We have had an in home care for about the last 6 months. We were transitioning from another agency and were able to get someone in the home quickly. the company did a great job matching a caregiver with out needs. The caregiver that we received initially came in 5 days a week and then went to 6 (we require 7). We have not had to have a lot of contact with the company since but the caregiver has been awesome. She has been reliable, on time and takes very good care of my Mom. We have dogs and she even watches out for them, does my mom's laundry and cleans. She has become one of the family. We are so happy to have her. Thank you M and Assisting Hands.

Roueida

Assisting Hands Gulf Coast have been providing in home care for mom for a year now, we ran into an issue with one care giver and Assisting Hands team worked effertosly to solve the issue and sent mom excellent care givers. Now mom has a wonderful care giver. Thank you all for your help, and a shout out to Maria.

Omayra

The service is the absolute worst. Was literally told by one of the representative when I called to ask why my mother had no coverage or no one coming out to take care of her because they don’t want to pay overtime because they don’t have enough staff to cover hours. The representative told me “it’s your mom you can’t take care of her ?” If I could take care of her and didn’t have to work and we weren’t paying this company to take care of her I would and I would do so much of a better job because I would be consistent and ensure my mom had the best possible care. On top of her response she hangs up the phone. This company isn’t even professional and at this point I don’t even know if I believe that they are the #1. We have stayed because of the few nurses that my mother has become fond of but the company itself is horrible and wouldn’t recommend it for anyone you care about. Their lack of care of providing the one service they are supposed to be providing is mind blowing. They get paid to ensure their customers are taken care of and they literally fail at that. They don’t care and think that they solve the problem simply by not sending someone to take care of my mother. What kind of business is this?

lorif226

Assisted hands is the worst company. If you need a caregiver to actually show up when scheduled you need to find another company. We are supposed to have someone everyday to come and care for my mom. Every week since January we had no cover 2-3 days. No call, nothing. In the real world if you don’t show up for work you get fired. This company is unbelievable.

Provider Response

dobetter

Terrible management. When providers don't show up, no contact made to person needing care and frequently no replacement sent even when they say someone is coming. Also, unreachable on the weekends if there is a problem. Really horribly run business especially considering people really rely on them for care.

Provider Response