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VITAS Healthcare

7406 Fullerton St, Jacksonville, FL 32256

(800) 558-0653 (Caring Family Advisor™)

2.5

(9 reviews)

Offers Hospice

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Reviews of VITAS Healthcare in Jacksonville, Florida

2.5

(9 reviews)

    Glenda Nieves

    1

    February 24, 2022

    I am a past client of this provider

    The only these people help with was ordering more prescriptions for my mom. I had to call pretty much every day to make sure someone will show up at my moms house to help her. There was not spanish staff available so communication was hard. The service was useless. We still waiting on them to pick up the oxigen machine and other stuff since March 2021 when my mom passed.

    lyndaschadel

    3

    February 6, 2021

    I am a past client of this provider

    Although it was a slow start with staffing the last week was better but mostly had staff durning the day.. the staff took really great care of my husband making sure that he was pain free and comfortable. Every staff member that came to our home was very professional, kind and knowledgeable. It gave me peace knowing I wasnt by myself.. however I wish they had more staff to cover the long nights, the not knowing if you had someone coming or not was very emotional for me. Make sure you have someone who can be with you when the staffing is limited. Special thanks to Barbra,Debra,Mary, Eunice and his nurse Terry for all you did for my husband.. I will always be greatful

    Faith

    1

    November 19, 2020

    I visited this facility

    Inconsistent care. Never know when staff will visit. Almost a total lack of emotional support. Covid has impacted health care but even allowing for that can’t make up for the lack of involvement.

    Jim

    5

    October 12, 2020

    Other

    VITAS treated my wife like an angel. I couldn’t have asked for anything better.

    Joeaff

    1

    August 31, 2018

    I am a past client of this provider

    While it has been nearly 3 months since my wife of 34 year's passing on to breast cancer while receiving final hospice care from Vitas, I find it important that I write an honest and forth right critique of our families experiences with Vitas Healthcare. I had called at the time of her passing to voice this same opinion offered below but no one ever called me back and only served to make our impression of this company even worse. While the staff were all very professional and well intentioned, I found their system of sharing information with the other Vitas staff members not all in sync nor were their staff fully kept informed of services provided to my wife by other staff members assigned to her final care. We had Vitas Healthcare for just 5 days back in early June 2018 until my wife's passing and there were no less than 4 or 5 times over this period that it seemed the right hand did not know what the left hand was doing within their organization so to speak.. and all because the staff either did not document their work nor did it seem they were expected to do so. On one occasion one of the staff drivers failed to fully read the work order and call for additional back up help when he was near to our home to deliver another bed, another time one of the staff unauthorized and by mistake cancelled out completely the start of daily personal care taking for my wife. This said what seems to have summed up our biggest disappointment with Vitas was when my wife passed at 6:45 PM on a Monday night, and on Tuesday morning Vitas called to tell us they would be assigning a new care taker/ aide to come out and visit my recently departed wife... Therefore I could or would never recommend in good conscience Vitas Health Care to anyone. Vitas is simply to large a company and not nearly a conscionable healthcare provider given what seemed obvious... that of not training staff nearly enough to document and update a patient's file, so that everyone handling this persons final care is kept fully informed and up to date. I would welcome further dialogue with senior management so that other families do not suffer from the same neglect and pain that we suffered.

    catredmond

    5

    May 9, 2017

    I am a current client of this provider

    I have been a patient for about a year. I recommend Vitas to anyone. I can honestly say I love my nurses and all staff and love my Chaplin! The love and care I'm shown surpasses anything I've ever had. Thank you Vitas!

    patient family

    1

    November 28, 2015

    I am a current client of this provider

    We are extremely unhappy with Vitas Healthcare. Our father has been with them a little over 2 months. We are trying to get transferred to another Hospice provider. The nurses are extremely nice however it is very obvious the company is terribly understaffed. They do not have the staff on hand to provide the services that they are contracted to provide. Evidently this is an ongoing problem with them as we have seen numerous negative reviews and had several people tell us they had transferred to another provider due to the staffing issues. we have had 2 different nurses in just 10 weeks and both of them quit, one telling us she loved working with the patients however the company had a lot of internal issues.

    Acuff

    1

    October 31, 2015

    I am a current client of this provider

    I normally don't take the time to write reviews, but in this case I felt it necessary. We have been clients of Vitas for less than a week and I am extremely disappointed in the service we have received thus far. We were told we would have around the clock care for my father for the first 72 hours after coming home from the hospital. We had one nurse for the first 9 hours, and then no one else arrived. We have called every day and we are told they are short handed and will send someone right away. No one ever shows and another day and night passes with my mother and me taking turns taking care of my father with less and less sleep. We are exhausted! We have yet to receive all the medications and equipment we have been told my father needs and that we have been assured of receiving from this company. Every day for the past 3 days an assessment nurse has arrived to take down the same information all over again, make promises to take care of everything immediately, and leave. We are still waiting. I'm sorry to say that I would, under no circumstances, recommend this company to anyone. Everyone we have talked to has been very nice and full of assurances, but not a single promise has been fulfilled.

    Provider Response

    Dear Acuff, We value your input and reached out to the Jacksonville management team to find out more. We are glad they've resolved this promptly and to your satisfaction. Sincerely, Avni Parekh

    Joe49121

    5

    April 1, 2014

    I am a current client of this provider

    VITAS was recommended to us when we took mother from the nursing home. They were very good, very understanding, frank and very personal. They provide my mom bi-weekly nurse, they provide supplies, medications and they have it delivered at the house. She had oxygen, the doctor came by the house. We’ve been using them since January. I’m very satisfied with them.

    Provider Response

    Thank you very much for your words of praise and more significantly for the opportunity to assist you and your family. As the nation's leading hospice provider, we work hard to ensure patient satisfaction, and we greatly appreciate your comments. Please do not hesitate to contact me at 877-848-2720 at anytime if you would like to speak with me personally. Sincerely, Mark Hayes, General Manager.

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    About VITAS Healthcare in Jacksonville, Florida

    VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort Care for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call toll-free .

    Services

    • Veterans program
    • Volunteer program
    • Pet therapy
    • On-going grief & bereavement support groups

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