Interim HealthCare of Yuba City, CA

For the most part Interim does a great job w/ my mother-in-law. She is very happy with the services and "caregivers" that come and visit her. She does not need a lot of assistance but does need assistance w/ transportation and companionship. We live 3+ hours away and it's hard for us to be there at any moment so we appreciate the dependability of their service. Our only (and biggest) issue is the lack of communication to us. We have expressed on several occasions the need for communication regarding her status and any concerns and it does not happen. When we have talked with them about our concern they have reassured us they will improve their communication and update us but they don't follow through. It's been very frustrating, especially because my mother-in-law won't tell us anything. The caregivers that visit her are great, the office staff needs to work and improve on their customer service and communication. It makes a huge difference!