Families Choice Home Care Upland, CA

Ken I

They got someone quickly to come here. They care for the client and the caregivers are good.

Brian M_20

They provide care and check on my parents. They are good at communicating.

Marina A_2

He wasn't really open to other people. It did not impact him much. They did a good job. The caregivers were prompt and on time. They did everything that I had asked.

Arlene P_2

I get the same caregivers that I request, they are flexible with their hours with me. I am very happy with the services.

Jeanine F

The agency sent friendly, caring, and empathetic caregivers. The agency took action to meet our needs.

Patricia C_31

I have them there for 12 hours a day. I rely on them heavily so I can do my daily job. They are providing good caregivers. We have had some caregivers who started lacking and had to change things up.

Anonymous_1721044355

The communication with their workers and their clients could have been better. I would not recommend them. The caregivers do not ever meet each other. It did not feel like a family. It was stranger after stranger. The office and the main lady that trains people were good. One lady had a fit because I have cats, and told me she hates cats. I was not comfortable with the people that they sent. The caregivers did not know each other at all, which I did not like.

Provider Response

Rose H_15

They send me good caregivers who are experienced. I have told them I would like the same people all the time and they have managed to do that for me.

Wendy L_4

They do as expected. They are friendly.

Michelle B_25

They send good people to help our family. We have only had a couple of caretakers from there and they have been great. Tim is great, so we continue to use them.

Michael C_50

When the need was not met, they were able to cover down for me and provide someone else when there was no one there. I like the follow-up, communication, and the oversight.

Gwen B_5

They provided the caretaker to me and the time she spent with me. I don't have much to say about the agency but the caregiver I had was excellent.

Coleen W

They always have an available replacement so we're never alone. I'd tell them that they're not pressuring. The caregivers are kind, and patient.

Anonymous_1710846554

There needs to be consistent caregivers. It helps me a little bit. There should be better communication.

Provider Response

Steve A_6

They care for my wife, who is wheelchair bound, and we are happy with them. They do their job, but it isn't like over the top. I would recommend them because they have great communication skills, they are prompt, and they do what they say they will.

Maggie R_2

I like that the caregivers are able to help me with grocery shopping, laundry, and light cooking. My favorite thing about them is that they seem to be very professional, good, and caring.

Dalene S

I work, so it helps to take some of the pressure off of me. I like the caregivers, and everything is pretty good.

Paul I

The services helped me the most with taking me to the doctor appointments and store. I liked that this agency is like a family when you talk to them. I liked the help that I had for several years.

Cynthia H_16

They have made my life easier by giving me my time back. I like how they were very efficient and communicated very well.

Joann C_4

They help the home. They are professional.

Anonymous_7654

They do whatever we ask them to. We like Joy.

Judy N_12

I had a few issues with a couple of people, that's all, but they are straightening that out. I would recommend them because they have good employees.

Laurel N

It was fine, it made it easier for me, so I could work. They are there and consistent.

Juan M_3

The caregivers are really good. They are all friendly. They could work on communicating with the client better.

Marisa K

They help him by doing housework and medication reminders. I like that the company has good communication with me.

Mary Y_3

He has dementia and has issues with bathing and dressing and when they come they always help with that. The caregivers Ed has had done a good job and very helpful.

Mike Y

They sent us employees able to help Carol. I like that they are easy to work with.

Philip D_2

They were attentive and thorough. They are very friendly and professional.

Arlene P

There have been sometimes where there is a lot of new people, that's hard on us to train new caregivers. They make all the difference in the world, I enjoy how well-trained the caregivers are.

Anonymous_7237

They are there for my mother when I need them to be. My interaction with them is positive and I like the two caregivers we have had.

Larry T_8

They were there and talked with him, it was a big help. I like the ladies that they sent us.

Maxine T_1

They are courtesy and caring. They are very personal.

Anonymous_7061

I got this company because I am sick. I had surgery, and I was in the hospital for a long time. Not only that, but I can barely walk. There are many things I can't do anymore because I can't walk. I needed someone who could do those things. They take me to the pharmacy. I have had three different caregivers. If they were more stable and flexible times.

Michelle B_22

I know that she likes Rebecca, but for me, I have been doing all this stuff before we got Rebecca. It relieves me from having to do those things. I like that they have been flexible with us. Tim and Rebecca have been really nice people and working with them have been great.

Rose A_6

The caregiver, the matching of the caregiver with my needs, reliability, and the bookkeeping I like that they are reliable and give excellent care.

Karen H_22

They have helped the most with remaining independent and in her home. I like the communication.

Matt S_6

They were available on short notice and quick to respond. They have good communication, good rates, and I like the quality of the care.

Vernon T_2

I'd like them to take some initiative to do things and ask questions about what my loved one wants to be done. They are doing okay as I've hired them simply to keep an eye on my loved one while I am away, but they don't really do much else.

Brian C_10

They have provided the care needed. They are friendly.

Bob & Nancy W

She does what she is supposed to and helps me. I like the caregiver, she is very efficient.

Valeria B

The agency has followed up with me. I like this agency because they are professional.

Phyllis M_9

They were able to come in and were very impactful to her. They were good with my mom, worked hard at doing the things we needed of them, very attentive & respectful

John B_65

The most important thing that they do is that they pay attention to what they are doing. They show up when they say they are going to be there and they are usually on time right to the minute.

Mary Lou K_1

They were always there when I called. They were good for us.

Melanie O_1

It's been a blessing for us because we can't always be down there every single day and we know that mom is being well taken care of by the providers. I would tell them that they listen to our needs and try to put the right person for my mom for what we needed, the first woman that came did not do good and they quickly remedied that. It's been a good experience so far.

James S_46

They just do the daily things that my dad needs, which takes a load off of me. I like that the payment is easy and the same person comes.

Julie P_14

The provider is fantastic. The nurses are pretty good.

Rose A_5

I couldn't have gotten along without them. They helped me most by cleaning and making food. I loved the caregiver they sent.

Kathleen H_11

They take good care of me, reliably. I like that they are personal.

Sally S_7

The breaks were helpful. Having someone here keeping an eye on her was great. Even if I paid myself, they had a reasonable rate. They had really great people.

Martha S

They hire good employees. I like the caregivers.

Provider Response

Anonymous_5849

It has definitely helped us with monitoring Santosh. They are prompt and the caregivers are very caring and responsive.

Ruth O_1

I like that they were very friendly and accommodating.

Michael N_10

We have three caregivers that come regularly. They have been absolutely helpful and bend over backward to help us.

Randy K_1

She was able to be there while I wasn’t. I like that it was easy to get in touch with somebody and they were able to work around my schedule.

William M_34

It helps to have someone take care of my needs. They provide excellent people.

Mary M_64

The provider herself was amazing with my mom, very loving and helpful. She did extra things. They were forthcoming with any changes and they were easy to work with under contract.

Anonymous_4922

The caregivers have helped the most by relieving me of doing daily stuff. I like that they are a local, small company.

Belle N

The consistency is the same, and the caregivers are patient, tolerant, and they care a lot. They're very responsive, and I particularly like that we've had a consistent caregiver.

Becky W_4

I can't say enough good things about the gal that comes here. They are on time. They truly do care about my mom.

Toni L_5

It helped that they were there. They helped her to bathe and keep clean. We only had them a short time, but I felt they were reliable. At that stage in my mom's life, that was the most important thing in my life.

Chung K

They provide caregivers to take care of my wife very well. I like how they are good and responsible.

Denise C_8

It had a positive impact, they were able to provide what we asked for. They had good communication and follow up.

Mary C_56

The agency was helpful by having someone with him and be company for him. I liked that they were responsive, they gave people that he liked and I trusted that they could get someone in there quickly and provide good quality of care.

Anonymous_4712

It has made it very easy for me. For my husband, the caregiver has helped take a load off my shoulders in allowing me to do things around the house. I have been with Families Choice Home Care for a little over a month and so far we have been very satisfied.

Anonymous_4601

The caregiver takes me where I want to go. I like the caregivers that they have sent me and I like how helpful the office staff is.

Janet K_11

My mom didn't want care and she would hide from them. I like that they were quick to respond when we needed help. They were flexible and willing to get a lock box so they would have a key to get into her place.

Kris B_4

They were easy to understand which made it easy for my mother. The caregiver seemed to be very nice.

Anonymous_3873

They were quick to answer my request on short notice. They were accommodating and quick respond.

Chuck C_3

Our caregiver is a take-charge person. She takes him for walks and she folds laundry. They have adapted to our time needs and we got the person we like.

Patty A_1

The services allowed me to work and get things done. I could call the agency and they were flexible with rescheduling.

Ruby S_4

They helped me a lot. They knew what they were doing. They were all very personable and very caring.

Anonymous_4483

They have helped him by providing basic services like shopping and managing things and even extra requirements. I like that they meet our needs even in emergency's and go above and beyond.

Robin H_9

It's going to be a bigger impact as we go. They could charge less, but they do a great job. I know she's safe. There's pretty good communication. The most important is that they keep the line of communication open with me, keeping me informed, and being truthful with me. They took the time to talk to me and my mom and really know what she wanted. He really listened and did the match well. It hasn't been long.

Steve M_15

Not only is her caregiver like a friend, she really takes good care of my mom. The gal we have is great. When we call to adjust our hours, they are right on it!

Karen_4

They are very nice and sweet people. The people there are very kind to us.

Anita R

The services have really helped me. They go out of their way when I need help. I like the care they give and the interest they show.

Provider Response

Anna M_4

I like that we have had caregivers for long periods of time. I like the current caregiver my mother-in-law has.

Provider Response

Ron R_1

They helped the most with administering medications. The main person that helped us spent a lot of hours with us and made everything run.

Mike C_9

They were helpful and did light house keeping. They were easy to get along with and they tried very hard.

Fred J_2

They help her with personal cleanliness. The level of care with the people they send us is very high.

Karen M

They were willing to provide the services that I asked them to do. They needed more regularity in their hours and better consistency with the caregivers.

Provider Response

Robin W_3

Having someone here to assist was very helpful. I would have continued to use them if their pricing was different. We just needed 24 hour care and they were too expensive to use.

Christine R_7

My caregiver only comes twice a week, I do other things on my own. She mops my floor, makes my bed which is difficult for me. Everything has been great on my side, my caregiver is really knowledgeable and help me a lot with online applications. She shows me how to do stuff on my phone.

Anonymous_2632

It is helpful when they are here. I can still work and she is occupied. It is not them, it is the fact that their price is higher and they should pay the caregivers more.

Debby C

My leg shouldn't get wet. They help me to get the laundry done without getting my leg wet. They listen to me and do what I ask.

Anonymous_2786

My aide comforted me and was concerned about me. They are very prompt. I appreciated my aides very much.

Hilary L

They have had a huge impact. They give companionship and they help her be more mobile. They have been responsive when I have questions. They have returned my calls and they provide clear explanations and my mom has been happy with the staff.

Stacey F

It is a struggle getting him to respond so maybe it just has not been the right individual to get him to participate. They are very responsive and every caregiver I have had come over has been on the spot and very efficient. They don't waste time and are very personable.

Caroline R_3

I'm very happy to have them. They help me get dressed, they make the bed, they clean the kitchen. I have been very satisfied with the help I've been given. They help me shower and get dressed.

Brad N_1

I like having someone to help with the heavy lifting and it took pressure off of my loved one when her husband was still alive. It takes a lot of the load off of my mother. They respond quickly and have helped us with things they don't even deal with like finding resources for us.

Patricia S_13

It gave me time to think and rest. They have qualified, on-time employees.

Joann C_2

They could make food, make sure that she eats, and sit with her. The lady didn't do much but look around and talk. She couldn't do the laundry. I would like to see the honesty be improved. The lady was supposed to be here for 3 hours and they were there for a lot less than 3 hours.

Brent G

They are very helpful. They make in-home health care manageable for us. They are responsive to my questions and concerns.

KarAnn D

She really got along well with everyone. The people were very friendly and well trained, especially Maria.

Suzanne P_5

They stay with my husband so I can do what I need to do. They're reliable. They provide someone when they say they will.

Janet W_3

I do not have to do anything to take care of him because they do everything for him. All I have to do is make breakfast. They took care of my husband for me and I did not have any problems.

Anonymous_3107

When they shower my husband, it's really helpful to me. They are able to shower my husband, feed him, and look over him I'm while I'm not here.

Barbara D_14

They made my life easier by taking care of the paperwork. The owner was very good at attending to our needs.

Provider Response

Eddie S_1

I needed them because I had a funeral to go to. When I came back, they had done everything I had left for them to do. The person showed up on time. They were very helpful. They were friendly. My husband didn't have problems working with them. He has dementia.

Roberta R_3

They have helped me wash my hair and bathe. It was all huge. They are all super sweet, super nice, and super prompt.

Tim F_4

They took the pressure off of me. They were very good. They were always on time.

Joe M_7

They make my loved one feel like family. I like their professional staff. They are compassionate and caring in understanding my dad.

Anonymous_2710

In order for my uncle to function, he would have to drink due to his disorder. I like that they were on top of stuff and would give me a call to let me know when they'd be there. They were really concerned with my uncle and his well-being.

Ernest N

They have consistent communication and accessibility. I like the consistency of the personnel and the lack of turnover. I like the quality of care, professionalism, and commitment.

Provider Response

Olga S_4

It makes a big difference. The lady that has taken care of him are very patient with him. They are very compassionate. They really care about his well-being. They go the extra mile. I like the ease of talking to someone with concern about the services.

Sharon B_12

It fills up a lot of my time. They are helping my mother-in-law stay organized, since she is blind. We need someone around the clock with her. She can't see things, so it becomes a tripping hazard. I am glad we have someone there to help pick up things so she doesn't trip. This has been a Godsend.The people they send are really great for my mother-in-law.

Provider Response

Dana R_1

It has been positive because it has given safety and moral support. I like that they have personalized attention.

Provider Response

Hillary J

It is good. It is just nice knowing that he is safe. I have already recommended them. The ladies always come on time, and they are very patient with my husband.

Kathy S_14

The caregiver is very professional and goes above and beyond. The one time we had to have a sub caregiver, she was great, and our normal one is phenomenal.

Giulia S_1

He wouldn't be able to manage without their help. They are very easy to work with. The provider or caregiver they bring into the home is always very good.

Charles R_5

They come in and do what they are supposed to do. I like their response to all of my questions.

Maggie P

I feel secure that my mom is safe with the person taking care of her. They're attentive and caring. We only have one worker, but they have worked. They are on top of it and on schedule.

Provider Response

Mike L_3

My mother is happier and safer. The owner's son was very straightforward and gave me a lot of great information.

Provider Response

Laura V_1

I don't have to worry about the care. I know the caregiver will show up on time, communicate throughout the day if she has questions, and keep me updated. It's completely personalized care. It's not generalized.

Provider Response

Annette G_1

The services help enormously and give me peace of mind. All the caregivers have been wonderful. They're very caring, nice, and know their job.

Debbie T_6

They were there so that I could run to the grocery store and do other things like that. They are prompt and considerate and do their job. They also aren't too expensive.

Provider Response

Pam A

They came in to provide extra care for my loved one. They communicated well, but it was just too expensive.

Provider Response

Janice F

The person that I had worked hard and was very helpful. She knew her business. The communication was a little bit difficult sometimes. One person didn't talk to another and they didn't always get their messages through.

Betty L_2

My house is clean, and it never was before they came. It has had a good impact. I like the caregiver that comes. She is efficient and effective. She keeps working, and I don't have to check on her.

Provider Response

Brenda L_3

They are reliable and give a lot of help. We have a really good rapport with our case nurse. She is good at communicating and giving support.

Provider Response

Sharon C_3

She follows orders, and goes to the store for me. I love that they drive and pick me up. She comes on time and is here for me. She asks what she needs to do.

Provider Response

Arlene W

There is a lot that I can't do for myself. They helped me with my daily living. They were all good. I really liked them and hated to discontinue them.

Provider Response

D'anne G

The services allow my family and me to go on vacation and have free time. They seem to take care of John well and he is comfortable with them.

Provider Response

Eliseo L

They have helped him the most by being very accommodating and responsive. I like that they have been very accommodating, responsive, and wiling to work with flexible schedules.

Provider Response

Greg H_3

He needs assistance so they provide it and they do everything that he needs. They are on time and there are no issues with the caregivers coming on time or scheduling.

Provider Response

Dawn M

They have helped my loved one the most by having someone there in case he needs something. I would tell a friend that they are very accommodating and they try to match their caregivers with the clients.

Provider Response

John S

They go other store for me and go out to get me something to eat. Without them, I would be going nuts. They are great and do exactly what I want them to. They keep me company and they go to the store.

Provider Response

Marylen H

They performed perfectly and everything was fine. After I got home from the hospital, it was apparent that my daughter wasn't getting enough sleep. They were here so my daughter could sleep through the night.

Provider Response

Rosalee_1

All the people that came were well trained and professional. We didn't have to care for my loved one as much, and the caregivers gave that care.

Provider Response

Blanche

Families Choice Home Care was professional. My only concern was the weekly billing cycle. I thought that once I paid two weeks in advance I'd get the bill every other week. I talked to Sally from the agency and she said she'd get back with me about that. Other than that, I don't have any complaints. The caregiver was cooperative when I would ask them to do something. They help me with showering and whatnot. I chose them because they're more flexible with their services.

Provider Response

Anonymous

They over billed us and we had a big deposit there. It was hard to get our deposit back when we canceled our services. My mother needed someone and they got her someone when she needed them. They weren't overwhelmed. They needed a betters system of follow-ups to see how things are going.

Provider Response

Rachel C

My sister requires 24 hour home care now. As I've increased the care, they've been very diligent in providing someone to take care of her. My sister has been very fearful, and the caregivers have comforted her and assured her that they are there for her. That eased me and eased my sister.

Joe H_5

They come and exercise me. I appreciate their promptness, and they're here when they say they will be. They have me doing these exercises to make me move around. They also cook, check the wash, and change my diaper.

Floyd R

I like that someone comes out and speaks with each potential client so he gets to know the clients. The caregiver allows me to not have to be here the whole time.

Kris S

The owners are very nice and will do their best to find a caregiver who will fit my mother-in-law best. My family and I have been able to have time for ourselves while knowing my loved one is in good care.

Dallyn J

Families Choice Home Care has been flexible with us, and the caregivers have always been on time. This is our first time using caregivers, so we don't have anything to compare the services to, but they have helped us from having to do some of the cooking and cleaning for my mother, and they keep her busy.

Bob J

I've been with Families Choice Home Care at least 3 years. And I was with another firm that was bought out by Families Choice Home Care for a few years before that. I've been a real happy customer. Without the service of Families Choice Home Care I would be absolutely without hope or help. I couldn't live without Families Choice Home Care.

Marty U

Families Choice Home Care is very flexible and reliable. The caregivers could be more engaging.

Melissa G_2

Families Choice Home Care is professional. Families Choice Home Care was very helpful, but the caregiver we just had left.

Susan N_3

The caregiver that I have from Families Choice Home Care is very nice. Families Choice Home Care's services allow me to move forward and get things done.

Cheryl H

Families Choice Home Care is very good and does just what is asked by my father and step-mother. Families Choice Home Care doesn't do extra things which is good because they don't want extra things done. Mainly, what Families Choice Home Care is doing is providing meals. The caregiver cleans a little, changes the table cloth, and other things my parents don't think of.

Esther F

Families Choice Home Care is a family owned business, they are responsive, and they are trained. They work with their clients to make sure their needs are met, and they work to give them good caregivers. The services from Families Choice Home Care gave me peace of mind by being there for my mom during the night and making her comfortable.

Sophia V

Families Choice Home Care was the best choice I could have ever made when it came to caring for my father in his elderly years. The amazing staff of caregivers was by far better than what I could have expected, The caregivers were very professional, trained well and very loving, kind and caring to my father and our family. We had great communication with Tim and the staff at Families Choice and any concerns or were handled within minutes rather than hours or days. I would highly recommend Families Choice as a caregiving company for your loved one.

Provider Response

Barbara P_4

I would tell a friend that Families Choice Home Care has been able to provide last minute care for us, and I can even call them on the weekend and they have been there for us. Families Choice Home Care has made life easier so that I don't have to babysit the caregiver and know that when I am not there, they will take care of things.

S. Verbera

If your ever in need of home health care Families Choice Home Care is the one to call .the care givers we got were the best . ken does a great job of getting only the best.If you don't use kens service you will not be satisfied.our caregiver Martha was better than the best,

Provider Response

Mpopp

Families Choice Home Care is wonderful! They have made such an amazing difference in our lives. After using several different services, I finally found Ken and his team. They have gone above and beyond to make sure my brother has the care he needs. I highly recommend this company!

heyheyheydesiree

They started providing care for my grandfather a couple months ago, the caregivers are very knowledgeable and caring. I would happily recommend them to anyone looking for care for their loved one!