I like the fact that they have ongoing teaching and are always educating their caregivers. They are very professional.
Total Care Connections
Offers Home Care
63 Reviews
Call
(800) 973-1841
Reviews of Total Care Connections
Home Care Reviews for Total Care Connections
July 06, 2018
I am a current client of this provider
June 20, 2018
I am a current client of this provider
Everyone there is pretty caring and they are pretty good. My loved one looks forward to the caregivers coming because they interact with them.
June 18, 2018
I am a current client of this provider
They are thoughtful and look after not only my dad, but myself, and they make sure that both of our needs are met. They come and do things to him like bathing that I find hard to do for him.
June 14, 2018
I am a current client of this provider
I like the staff because they are super friendly, and the admin staff is very attentive. Also, they are good with any requests that we've had. The care that they provide is a big help, the main thing that they help with is making up for me and my sister when we're at work, but they also help with feeding the client and helping him in the bathroom.
June 07, 2018
I am a current client of this provider
The caregiver my mother has is perfect for her. She is extremely helpful.
June 06, 2018
I am a current client of this provider
The most important thing is developing a relationship with the caregiver because they can see my progress. I live alone and it is good to have them here. The main thing is the relationship that I have with the caregiver. They are not a doctor or a nurse, but they see things. I am a paraplegic and it helps because we bounce things off of each other.
June 06, 2018
I am a current client of this provider
They are dependable, and the office is very helpful. It makes a big difference to have them. The help the most with the shower.
June 05, 2018
I am a current client of this provider
They help me and do a good job, that's all I can ask. They help me get my bath, they get my food, they clean up behind me, and and they do all I need.
June 05, 2018
I am a current client of this provider
I like that the caregivers are here with me but they don't do a whole lot. I have things come up missing or broken and Total Care Connections doesn't replace them. I have certain standards and I have mixed feelings. Someone is always here if he needs them and I am very comfortable with the caregivers.
June 05, 2018
I am a current client of this provider
They could improve their communications with me. It was a struggle at the beginning. They could've informed me about the presence of their website.
June 04, 2018
I am a current client of this provider
I'm not very happy with them right now because the caregiver I have has been unreliable. Sometimes she doesn't show up. They would be more helpful if they could make a bed, and if they would send me someone who is 21 to go the store and buy liquor for me.
June 04, 2018
I am a current client of this provider
I like everything about it and the way that they take care of me is okay. I can't walk and they come in and take care of me.
May 21, 2018
I am a current client of this provider
They are consistent in the caregivers sent to us and we have had positive home care. The scheduler should be more assertive because this past week my dad wasn't showing up on their calendar so the caregivers didn't come. Because I work, the services make me feel that at least there is someone assisting my dad while I'm not there during the day. I feel a little secure about not being home and that they are taking care of him.
May 18, 2018
I am a current client of this provider
I like my caregiver. She helps me do a wide variety of things and I just love it. She's got a great attitude. It's not enough time, but I can't afford them. If she were here more, that could make it better. It's not her, it's me. I broke my neck and I'm in a neck brace. She sweeps, cleans, and mostly cooks. I try to go to the grocery store, but sometimes she goes fpr me because I can't drive. She does anything willingly.
May 17, 2018
I am a current client of this provider
Their staff and employees are professional, polite, and efficient. They give me a chance to get out.
May 17, 2018
I am a current client of this provider
They are very good and friendly, and very dependable. They are taking care of him. They give him showers and do things I can't do for him. They just give me a break, and that is very helpful.
May 14, 2018
I am a current client of this provider
The caregiver has been very friendly and very nice. We are satisfied. They take care of him, which helps me out.
April 20, 2018
I am a current client of this provider
I really like how friendly the caregivers from Total Care Connections are! It has helped to improve the general health of my grandfather, while making life easier for my father and I who usually care for him.
April 19, 2018
I am a current client of this provider
We have two different caregivers, and they both are very good. We get along very well with them. They have good conversations with my husband. I think it is helping.
April 17, 2018
I am a current client of this provider
The people they send are very knowledgeable, polite, and caring. She takes care of my husband, brightens his day, and she makes him feel better.
April 11, 2018
I am a current client of this provider
Total Care Connections does a good job and they are caring people. I get some people that are rough around the edges but they mean well. They help me doing things that I would normally try to do by myself. They are really helpful that way.
April 11, 2018
I am a current client of this provider
The caregiver does the respite for me. He comes in and I feel very confident that my brother's needs are all going to be met while he is here. They have helped him the most by showering him, dressing him, and helping him with personal care.
April 05, 2018
I am a current client of this provider
They could be a little quicker at getting the schedules figured out; that took a while. They have been able to free up some time for me to run errands while the aide is here with my father.
April 05, 2018
I am a current client of this provider
They've called a few times and said the caregiver couldn't make an appointment. They said they would try to get someone over here, but I'm not happy with them. They help the most by showering him.
April 05, 2018
I am a current client of this provider
They have showed me consideration. They have been able to do things here that I need done.
April 04, 2018
I am a current client of this provider
I think they need to do better with paying attention to the people who work for them. They are short of people a lot. My personal caregiver is very good. They make life easier because they provide excellent care.
April 02, 2018
I am a current client of this provider
They always let me know if a person can come or not. They always let me know if they're going to send another person if they can't make it. They let me know what's going on. They make my life better every time they come out. I don't have to help my brother with showers anymore.
April 02, 2018
I am a current client of this provider
Total Care Connections sent us a great nurse for the care evaluation. They have been great from the beginning. The care gives me the opportunity to get away from time to time without leaving my husband alone.
April 02, 2018
I am a current client of this provider
I actually have one caregiver, whom I have had for over a year, and she is great. I have no complaints whatsoever with her. They take care of my father-in-law every morning, which is absolutely a blessing to me. Without Total Care Connections, I would be in trouble.
April 02, 2018
I am a current client of this provider
They keep in touch with me constantly, and I like that. My loved one does not have to worry about much anymore. He gets he help he needs.
April 02, 2018
I am a current client of this provider
The caregivers always want to do the very best for their patients and the company truly cares. The services have helped me enormously with my dad. He needs help being showered and bathed. I cannot imagine not having the extra help.
April 02, 2018
I am a current client of this provider
They are very willing to work with whatever my parameters and expectations are. The receptionist and caregivers listen very well. They are always able to meet my needs. They do the things I could not do myself.
April 02, 2018
I am a current client of this provider
The people that come are on time. The services allow me to relax. My caregiver comes in and gets things done and I do not have to worry.
April 02, 2018
I am a current client of this provider
We have had some really good caregivers, but we have had big turnover. My father-in-law has vision impairment and can't see, so for him it is important to have help with his daily care like shaving and things.
April 02, 2018
I am a current client of this provider
They should do their work and not come and sit down and just watch television once they're done. My loved one needs to show the caregivers what he wants done but he doesn't talk to them or show them what needs to be done.
April 02, 2018
I am a current client of this provider
We had a rocky start. We had too many people here, and no one would show and people came when I didn't know they were. I think it's figured out now. The caregiver is very attentive to my mother. She is a conversationalist, which is great because my mother is over 100 years old but has all of her faculties. She likes visits and that helps me a lot.
April 02, 2018
I am a current client of this provider
I don't know how well their people are trained. The training and initiative of some of the workers could be better.
March 15, 2018
I am a current client of this provider
They match perfectly. She is good and does more than she has to, she's sweet to my mother and explains things to me when there's a problem.
March 14, 2018
I am a current client of this provider
The caregiver we have is very kind. She asks if there is anything else she can do for us. I have even told some other veteran friends of mine how much Total Care Connections really helps. She does extra things like folding the clothes and putting them away. It allows me to not have to care for my father by myself.
March 14, 2018
I am a past client of this provider
They were fairly flexible for our needs. It was a little hard to get people, though. The people weren't very consistent. It was helpful until she started getting better. I liked that they made sure my mother was exercising.
March 12, 2018
I am a current client of this provider
The caregiver shows up on time and they're very knowledgeable and professional with what she does. I've done other services before, and it's refreshing to have someone who knows what they're doing. I don't have to do everything for my husband and I can have time to pay my bill without being interrupted every few seconds.
March 07, 2018
I am a current client of this provider
They can have better quality and consistency of care. Their communication can also be better. They have certainly helped my husband with taking a shower and getting dressed. They go with him on walks. They have definitely improved his life.
March 07, 2018
I am a current client of this provider
They have been so helpful, the office staff calls and checks up on the client. They're just very thoughtful of both the client and myself. They take care of the client and then ask me if there's anything they can do to help me.
March 07, 2018
I am a past client of this provider
We didn't have them long. If we had gotten feedback from them on a daily basis, we would have been more pleased with them. The caregiver called the hospital when my father needed to go. She also called us when that happened, and met us at the hospital.
March 07, 2018
I am a past client of this provider
Total Care Connections was prompt with their services, they made sure that I had enough oxygen. I breathed easier at night because of them.
March 07, 2018
I am a current client of this provider
They should show what they are willing to do for the patient. The caregiver should let them know because I didn't know in the beginning. I feel that I can get other things done when they are with my dad.
March 07, 2018
I am a current client of this provider
The communication between the office and the clients is a little lacking. They will not tell us when they're sending a new person over so we get a new person at the door, and we don't know whether to let them in or not. They take care of my husband. The people who come do great work.
March 07, 2018
I am a current client of this provider
They are very personable, and I can talk to them if I have a problem. My loved one is a quadriplegic so we need them very much.
March 06, 2018
I am a current client of this provider
The services from Total Care Connections make my life easier by eliminating problems and giving me someone to talk to.
February 14, 2018
I am a current client of this provider
I am happy that the services are there and are always available to us. The services help us a whole lot. We would not be able to survive without them.
January 19, 2018
I am a current client of this provider
My husband has been helped so much since we've had them come in. They are great on the spot and make sure that we have someone. My husband has ALS and just helping him get up and dressed and go out with a positive attitude has been great.
January 18, 2018
I am a past client of this provider
They could have been more consistent with caregivers. Just having someone check on him and prepare meals for him helped a lot.
January 17, 2018
I am a past client of this provider
There were different caregivers all the time. They didn't have the same caregivers. When they send other people, I had to stay to tell them what I want and how to do it. I think that they can't do it because they can't get one caregiver for all the time. They have to have a different caregiver, which is a drawback.
January 11, 2018
I am a current client of this provider
Total Care Connections has totally satisfied us. I would have liked to have discovered this company sooner. Our caregivers are wonderful and help me to provide care for my husband.
November 20, 2017
I am a current client of this provider
We're using Total Care Connections for my husband. They were the first ones that contacted me, and I was impressed with what they had to say. The service was great, up until I got less than 24 hours' notice that the caregiver left. He was doing great, and we loved him. They're working on getting another person in here. They provide light housekeeping, physical activity, and mental stimulation. His work attitude was excellent. They really strive to search for the right match.
March 07, 2017
I am a current client of this provider
Total Care Connections has been a marvelous help to me. It is hard for me to do a lot of things that I would need to do for my father, and they are here to help. I would not be able to do it without them. Total Care Connections is always on time, is here for the hours they are needed, and does what they are asked to do. The caregivers go above and beyond and are kind. They talk to my father, ask him questions, and try to engage him. They show kindness and interest. Every caregiver my father has had has been a perfect match. They show interest and I feel like they like their jobs. They have been a big help.
February 28, 2017
I am a current client of this provider
Total Care Connections is a good, loving company. They try to make sure you have a good fit with the caregiver. If I have any questions or problems, the team is right there to help me through it. I called them, and they bent over backwards to help me.
October 31, 2016
I am a past client of this provider
I wanted to take a moment to thank you for the caregivers your company provided to my father, Lee, the past two years since he fell and broke his femur. With your help (and because my siblings and I live out of state) he was able to stay in his home until he entered the hospital and hospice the last week and a half of his life at the ripe age of 92.
A few key caregivers were like family to us and treated Lee with utmost respect and dignity. They would often go above and beyond, such as sending him photos they took of sunsets or cacti, knowing that he used to be an avid photographer. He shared his love of cooking with them from his wheelchair, and I'm sure they good-naturedly listened to a few mini lectures in microbiology!
Your office staff was also very helpful to me as point-person when I had questions about scheduling or billing. Our family appreciates all you have done for us. Thank you.
Sincerely,
Jan
March 07, 2016
I interviewed this provider
Total Care Connections has a great team behind them! The leaders of this organization truly care about your loved one. Excellent care and co-operation and they are great at matching caregivers to family's personality and needs.
March 03, 2016
I interviewed this provider
The customer service and management are top notch...a very professional and friendly staff. The care staff are the best I've encountered! They are screened thoroughly, and continuously monitored in the best interest of the client!
January 05, 2016
I am a past client of this provider
I will recommend Total Care Connections to everyone I know. They always provide excellent service and I know that it is a company I can trust.
December 10, 2015
I am a current client of this provider
Total Care Connections is simply the best in home care providers in Tucson and southern Arizona. We have been part of the Total Care "family" since 2009, and they indeed treat our family as their own. We first used their services when we needed help with my father's care during the end of his life, and now with full time care for my mother. They are always responsive and attentive. They listen to their clients, and their caregivers provide superb, loving and warm care for my mom. If problems or concerns arise, their staff respond immediately. I sleep well at night knowing that my mother is receiving quality care.
April 17, 2015
I am a current client of this provider
I’m not that pleased with Total Care because it’s hard to get consistent caregivers, but my mom also kept changing the schedule which doesn’t help. It’s kind of startling when a new caregiver shows up. There have been some few issues, but they’ve also worked with us on some problems.
About Total Care Connections
Total Care Connections is Southern Arizona’s largest and most respected, locally-owned provider of compassionate In-Home Care & Assisted Living. Since 2009, our team has provided high quality care to thousands of people throughout the greater Tucson region and we are passionate about serving you and your family’s needs.
If you are looking to bring professional health care into your home, our team of certified Arizona caregivers are trained in all aspects of senior care including Alzheimer’s and dementia care, hospice and end-of-life care, companionship care, joint replacement recovery, and personal assistance.
Likewise, if your doctor has recommended a specialized health facility or you are looking for any type of long-term assisted living or nursing home, our team is happy to recommend some wonderful options for you in Southern Arizona.
Services and Amenities of Total Care Connections
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: Hoyer Lifts
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Ach
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Health License
Senior Care Services near Pima County, AZ
Senior Care Services near Tucson, AZ
Other Senior Care in Tucson, AZ
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- Medicare Coverage of Home Care
- Q&A: Does Medicaid Cover Long-Term In-Home Care?
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