New Perspective-North Shore

Family

Caregivers routinely ignore call buttons. Our family member waits 45 minutes to an hour after they call for help with toileting. 45 minutes to an hour in soiled pants. As a result, they've been to the emergency room for falls multiple times because they tried to get themselves to the bathroom. They also aren't bathing our family member as often as they are supposed to, and a doctor noted the rash that has cropped up from that. They don't bring our family member to meals or to activities and their spouse (who uses a walker) is left to push them in the wheelchair on their own. The hot water is often not working. No hot showers. In Wisconsin. The laundry disappears. Bedtime comes with no clean sheets on the bed. We have had many, many conversations with the nurses and care staff and still, this is the way our family member is treated. Their brochure says there is transportation, but there is not. They give you a printout of all these nice activities that will be available, but those are routinely canceled.

Tiana

New Perspective-North Shore is very warm and welcoming. My friend's apartment is very clean and very warm. Everything was freshly painted and she's got a very nice view from it. The food is very tasty. They have lots and lots of activities that she can choose from. The staff are very friendly and nice. They know everybody by their first name. They're very professional and very caring.

Kelvin

I was at New Perspective-North Shore for a year. It was a nice place. Everybody was outgoing. I loved to talk to people and everybody was very friendly to me. It was clean and I liked the way they had the activities. One of the big things I liked about them was that they take you to your doctor's and that they had a full kitchen, a microwave, a big refrigerator, a washer and dryer, an oven, and all the appliances in the room.

Howard

We're very happy with New Perspective-North Shore. They've done a good job here and it's been great. The building itself is like a Class-A hotel. It is elegant. The space my wife and I have is fantastic. We have a screened-in porch. They come in once a week and they'll vacuum, clean the bathroom, and do the kitchen floor. We've got underground parking as well. The staff is all good. We get one meal a day and the food is fantastic. I have had no complaints. They give us a weekly menu and if there's something you can't eat or don't like, they have a regular menu that you can order from. So, you're not forced to eat anything. They've got a swimming pool, walk-in bathtubs on each floor for therapy, a big library, a nice family lounging area, and a pool table. This afternoon at noon is the Packers game so they got a pub area with a bunch of tables and chairs and there'll be 20 to 25 people down there watching the ball game on a big screen TV. They also have a chair exercise group and a water exercise group. A person would never have to leave here. There are just a lot of things to do. The biggest thing we were here for is (we're still able to take care of ourselves right now) if the right time comes, they've got assisted living, memory care, and the therapy thing right here. They even got a hospice all here in the same group of buildings. So, we are thrilled to be here. We're getting everything we wanted and promised.

Jonathan

My mom is staying at New Perspective in Brown Deer. I like it, I don't have any problems with it so far. It's very clean, people are friendly, and the staff is very helpful. She has an apartment-style room with 1 bedroom, a kitchen, a living room area, and a bathroom. They have a pool, a gym, a cafeteria, and a salon. She likes the food so far.

Shelly

I visited New Perspective-North Shore. I was very happy with them, but at that point, I was looking at independent living. I found out recently that my mom was going to need more care than that, but I was very impressed with the facility. It was a great in-person tour. The only reason I didn't look at them further was because it was a little farther for me to get to. The room had a smaller kitchen, like just on one wall, and the one-bedroom was relatively small, I thought. It was 550 square feet for a one-bedroom, but it was OK. The person who gave me the tour was very good, very nice, knowledgeable, and answered all my questions.