Brookdale Vancouver Stonebridge

Sylvia

My sister-in-law stayed in Brookdale Vancouver Stonebridge. I would not recommend Brookdale to anybody. She was there a month and we pulled her because she fell. She went to the hospital multiple times, she lost seven pounds in a week, and her A1C went up to 800. It was decent. It was clean. They were doing remodeling and whatnot during that time. So that is to be expected, but it was respectable and decent. My sister-in-law's room was not cleaned thoroughly when she moved in. We cleaned it, we left it cleaner than when she moved in. We have pictures to prove it. I've got pictures of how dirty it was, how they didn't clean it once a week. They didn't bathe her, they let her decide instead of doing what they should have done, that they were getting $7,000 a month.

Provider Response

Sue

We found Brookdale Vancouver Stonebridge for my mom. They can fulfill her needs a lot better than where she is at. It is a memory care place, and that's specifically what she needs. The staff are very professional, very caring, kind, compassionate, and understanding. The place is very clean and smells good. Those are the two big ones. It is also very well organized. They have a salon. I don't know about anything else because it really wasn't our concern at the moment.

Rachel

Grandma was neglected at Brookdale Vancouver Stonebridge and things went missing all the time. The care staff wasn't very helpful. We were like a burden anytime we asked for anything. Honestly, there was only one caregiver I met that was very friendly. My grandma only bathed up to one time in the months she was there. They didn't brush her teeth. She developed a rash there and had sores all over. It was pretty awful. It felt cold and kind of dreary there. They also had no activities.

Provider Response

Gerald

I liked Brookdale Vancouver Stonebridge. It wasn't so different than the one my mom was in that would cost me to dramatically make that kind of change, but it was very comprehensive and it was large scale, which I was looking for. Everybody was very welcoming. They were very eager to potentially host my mom. The dining area looked terrific. It looked like the kind of place I could live at. They were offering apartments and that was very complete. Brookdale was probably a better fit for me than my mom because there were so many things going on, so much activity available, that kind of thing, which I could take advantage of, but she probably would not. The apartments were very nice and well-appointed. It was not at all like an industrial stamped-out kind of thing. They looked like you could personalize them very easily. It was all very clean. It was a great place. It would probably be something I would consider being more mobile. My mom is so immobile, that she probably wouldn't go take advantage of most of the opportunities there. The staff was excellent. I realized people are struggling with staffing today, but I didn't see any sign of that. The place was clean and they were polite and professional.

Janie

My aunt is in Brookdale Vancouver Stonebridge. They are caring and on the ball. If somebody gets hurt or if somebody needs something, they're right there to assist them. And if anything ever happens, like if she falls or she won't eat, they get a hold of me to let me know. They can also get a hold of hospice right away. I talked to a few of the staff and they seem very caring. They're remodeling the whole thing now from top to bottom. We don't get to go in and do anything. We visit her in a separate but formal dining room area, and they bring her in. They said there are activities for the residents. Where she's at, they have a courtyard that's all fenced and gated in. So the memory care unit residents can't leave the grounds at all, they can't go out and escape. It's quite expensive but I can understand that.

shelby2021

The management and head nurse are terrible, very rude and antagonistic. I have experienced so many problems with them. Their only saving grace are the aides who are wonderful.

Provider Response