Poplar Hill Health and Rehabilitation Center

Shannon

My aunt is at Poplar Hill Health and Rehabilitation Center. The staff is very friendly and very attentive. It's currently being remodeled, so the rooms and everything are immaculate and very clean. You walk in, and it smells like bleach. It's not dreary or dark. They have a lot of activities, and my aunt is not one to go out for activities, but they have encouraged her to go out. There's bingo. They have coffee and donuts, or coffee and cinnamon rolls, and things like that. It's a nice facility. It has that homey feel to it. Everybody's comforting. It's been a really good experience. Of all the places that she's been, this has been the best, and she said that she doesn't want to leave, which is the first time she's ever said that about anywhere. It is a positive environment. The first day I went in, I interacted with the main director of the building, not just the admissions person. I met multiple people, and they were all very friendly and very helpful. I haven't had to do anything on my own. Anything that I couldn't figure out how to do, they've been there. If you are private pay, you can get a single room, but because she has Medicaid, it is a shared room. I think it's been good to have the shared room because it kind of forces her to interact with people. They have shared and unshared rooms, but the remodeled area is nice. They've built the cabinets into the walls, so it's easier to get wheelchairs around the bed, and the bathrooms are better equipped than any of the other places to help my aunt get in and out of the wheelchair, like the bars to hold on to and the seats and stuff are a lot nicer. They are walking distance from the hospital, too, which is also nice. It's nice and almost brand new inside. Every single day, they give them a list. In our meeting, they asked my aunt personally, "Are there things that we can add to the activities calendar that you would enjoy doing?"

Virginia2025

My mother and father in law were admitted in September 2024. FIL required a great deal of medical care. We were asked to submit a comprehensive two-week (by the day, medication names and dosing, times required to flush a catheter and provide medications) care plan to be reviewed before we were accepted, and upon submission we quickly learned we had been accepted. Our family believed acceptance would mean this facility would be able to manage the care we'd said we needed. Sadly that didn't happen, and within two weeks of being admitted my FIL was in the ICU with sepsis, and eventually it was determined his ability to swallow was lost (which the family attributes to not having Parkinson's medications given on the schedule we requested). They were short staffed, response time to requests was delayed continuously. We are local to the facility, and were on-site often however still experienced these issues, which led to the hastened end of my FIL's life, unfortunately. We worked with the ombudsman and did look into the details, however record keeping and charting was not done well or thoroughly, and we were left with more questions than answers. Very unfortunate situation, do not recommend this facility unless you are able to be nearby and would be able to micro-manage and supervise your loved one's care.

Pamela182078

My husband is in Fauquier Health Rehabilitation & Nursing Center. They do a lot of things there and have a very good physical therapy program. Most of it is physical therapy. It is clean. Everybody is very accommodating. They serve breakfast, lunch, and dinner. The staff is very accommodating, take the time to talk to you, and let you know what your loved one is doing. They are very good. My husband has a feeding tube in his stomach, and they feed him in his room and do everything for him.

CarolNQKOF

My mom is in The Fauquier Health Rehabilitation and Nursing Center. She’s very happy there, so we’re happy. We looked until we were blue in the face, and this one was the best that we went to. They were clean and seemed caring. They were holistic in their care approach, and that impressed us. The rooms were some of the better ones that we had seen. The bathrooms were a good size so Mom can get around. She’s very pleased with that and also raves about the food. I’ve seen and tasted it, and it is all very good. They do a nice job. They have a physical therapy attached to the rehab and nursing care with a saltwater pool, which is very nice. We had a little trouble getting the medications straight, but they’re very good about working with you on things like that. They met with me a few days after we moved her in, and they’re going to meet with me again Wednesday to go over her care plan. They’re very good about letting me be involved in how they’re treating her.

missmymom

With experience here in Northern VA with 4 othets, this place is the only one I'd rrecommed. Ratings on Medicare give them all scores that would make you not want to use any of them. But what we found here was more caring aids and willingness of Administrator to remain approachable & accepting of criticism without making excuses. Granted the same complaint that plagues all similar type facilities is failure to respond in a timely manner to the call button light that beams in the hallway. And, there's nothing that can replace the watchful eyes/advocate that relatives & friends should exercise.

Jsmooth

My Aunt was admitted to this facility after being diagnosed with Stage 4 Android Carcinoma (lung and brain cancer) When we arrived they did not have her oxydizer cannula, the room she shared was cramped and they had to take the room mates bed apart to get her in her bed. The first few days were an adjustment with short oxygen hoses, no connectors, slow staff, confused nurses, and constant checking and doing research as well ass calling to get her situated. After arranging for transport to radiation treatment my Aunt began her stay at the facility. We had one family member there everyday. Every visit we were witness to lack of equipment, incompetence, in appropriate PT, OT conversations about race, gender as well as gossip about patients. They took more than 30 minutes to allow my Aunt to relieve herself on more than one occasion and on average her wait to go was 15 minutes, with diarrhea, incontinence, and medicine induced stomach issues this was not acceptable. PT connected her hose to her oxygen tank incorrectly and her SAT was 82 for 12 minutes before they figured it out. They changed out her oxydizer for a regular cannula without physician permission and lowered her oxygen level to 5 when it had never been below 6. The staff was apologetic but did not try. The attending physician Dr. Simpson, an internist in Warrenton, never visited my Aunt when she was awake. He examined all patients at 3am...while they were sleeping per the staff. The last straw was the PT incident, after my Aunts SAT fell and she request the physician to examine her and I also demanded he see her, he refused stating if she dipped in her SAT again repeatedly they should send her to the ER otherwise he trusted the nursing staff to take care of the situation and keep him informed.