The Legacy at North Augusta

Marie

My mom and I both went to The Legacy at North Augusta in Staunton, and we did not like that facility. All their units are in one building so they have independent living, assisted living, and memory care all in one facility. We looked at assisted living for my mom. I think the things that I can positively say about it was that the building itself was nice. It was clean, it was effectively pleasing and had a nice curb appeal. It's beautifully maintained, for sure. I felt like the staff was fairly cordial. Even though the salesperson was helpful and respectful, and all the staff were respectful, I just felt like there was a negative atmosphere. Of the few residents we saw, I think only 2 or 3 were smiling. The rest didn't look like they were happy there, which concerns me. The salesperson was willing to go at my mother's pace, which was awesome. When we were walking around the tour, he was very respectful. However, he was also very controlling, as far as dictatorial. He said they would give my mom an assessment, decide the quality of care, give her her medicine subscriptions, and that she would only go through their facilities. He was very controlling, which is the best way of putting it, and we did not like that at all. We thought that was one of the biggest drawbacks. I wish he had presented it differently. When I quizzed him and drilled him a little further for more information about the process, he was a little less demanding about it. He said the assessment is based on our needs and preferences. If he sort of explained it like that at the beginning, it wouldn't have been so bad but he didn't. He just said that they would decide the quality of care based on the assessment and was just very dictatorial about it, which was a big turnoff. It didn't feel good for us. One of his employees was also wheeling around somebody in a wheelchair and he kept encouraging her to kick the employee. Although he was sort of being playful, he almost looked like he meant it. That's not something you would say when you have someone who's walking around looking at the place. This was a very bad vibe and, in my opinion, not a very positive culture. My mom and I both picked up on that. It wasn't the right atmosphere for my mom, at all. The other place we saw has a more positive atmosphere. It's all in how people are treated in these facilities that can make all the difference in the world. The guy who was the salesperson himself was pleasant enough to talk to. He wasn't all that bad. It's just the way he presented the sales piece of everything. He could have made it better if he had just reworded things so it didn't sound like he was a dictator. We probably would have had a better, more positive viewpoint of the place, and could have considered going there.

ReviewerVT080320241

My aunt is a resident of The Legacy at North Augusta. The staff is limited because that's the way the world works these days. The family needed to supplement with additional caregivers throughout the day, each day, and so that was an additional cost for them. They just don't have enough staff to maintain that level of care for memory care people who just need 24/7 care. It's not the fault of the company, it's just the way the situation is but I couldn't give them a five because of that. The place is very nicely done.

Katherine V

The apartments at The Legacy are incredibly spacious! I have not been able to find any other apartments like them at any Assisted Living communities in the Staunton area. My family has had good interactions with the staff. Stanford and Kate were VERY helpful with moving mom on tight timeline. And the front desk folks have been nothing but kind and welcoming. Mom loves sitting outside on the beautiful patio out back.

Reviewer#RD0925ml

I visited The Legacy of North Augusta. Two things stand out in my mind. One is that in the common area (and this was about mid-afternoon), there were about six residents. There was a TV on, but four of the six were sound asleep in reclining chairs. There was no activity going on. They were not interacting with each other. They were not interacting with staff. I was not impressed with that. Another thing is that during that time, the only staff member I saw was the one that was taking me on a tour. They have several floor plans, and they call them apartments. Some were as many as two bedrooms. It went down to one bedroom, then there was like a studio and then there was just one room that would hold one person and you could put a single bed in there and not a whole lot else. So they had a variety of options, and I think that's a good thing. It is the most expensive of the places that I saw. 1600 dollars more a month than the other place and that's a lot of money. And another thing that I wasn't so positive about was that the common area also served as the dining room so that the TV and the recliners and whatever activities they do and their meals are all in the same room. The staff that gave me the tour was wonderful. The floor was not recently mopped, but in terms of all the other public areas and the hallways and all that, that was very clean.

Susan

The Legacy at North Augusta was wonderful. I saw a one-bedroom apartment. The common areas were very nice. They had a library, an activities room, a beauty shop, and a beautiful dining room. I had a sample meal, and it was very lovely. We were there on a tour and to visit with a friend's father. I didn't see an exercise room, and I don't know about their planned activities. I only interacted with a couple of people there, and they were very nice. The one thing about this place is that it is multiple floors, and I don't know all the things they offer like laundry; however, I understand that you can have pets there, too.

honestBob

Yes the staff is friendly Be aware of the hidden costs. They count the ADL's. Assist Daily living Each time you call for assistance it recorded They charge for Everything! They control your meds another $1200 a Month. A fee for bringing a meal to you if your enable to walk down to dinner! Above all they charged my Mom the highest Daily living rate while she was in the hospital!! Not even there! ! Very Sad this place is All About Money!!!!!